Strikedeck Radio: Customer Success Live

Latest Episodes:

Ep 81, Keri Keeling, Managing Remote CSMs Jul 30, 2020

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Join Kristen Hayer in conversation with Keri Keeling, Global Head, Customer Success Innovation and Intelligence at vmware as she shares her experience in management roles as a remote leader or with dispersed teams.

Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization Jul 16, 2020

Show notes

Join Kristen Hayer in conversation with Andrew Cutler, V.P Strategy, Transformation and CS at Software AG as he shares his experience with putting CS in place in a mature organization, and one that has been focused on on-premise software.

Ep 79, Kris Morrison, Customer Success in a Time of Crisis Jun 18, 2020

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Join Kristen Hayer in conversation with Kris Morrison, VP of Customer Success at Interact Software and talk about how customer success can shift gears in a crisis.

Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success Jun 04, 2020

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Join Kristen Hayer in conversation with Chitra Madhwacharyula, VP of Global Customer Success & Services at Joveo to gain insight on how a consulting mindset can benefit a customer success professional.

Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success May 21, 2020

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Join Kristen Hayer in conversation with Gaines Murfee, Product Manager at Chili Piper as he shares his approach to shifting to a 100% focus on customer success.

Ep 76, Clayton Moulynox, Building a Global CS Team May 07, 2020

Show notes

Join Kristen Hayer in conversation with Clayton Moulynox, Founder of MXGrowth as he shares his experience building customer success at Auth0 from when it was a startup with 20 employees, through the scaling process to land at a company of 600 employees.

Ep 75, Chris Hicken, Creating Actionable Churn Categories Apr 23, 2020

Show notes

Join Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.

Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise Apr 09, 2020

Show notes

Join Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.

Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success Mar 26, 2020

Show notes

Women's Month Special Podcast! Join Kristen Hayer in conversation with Cairo Amani, Customer Success Manager for Lane and the Co-founder of ThriveNetwork as they talk about how women can promote their careers in customer success. If you’re a guy, please don’t skip this episode. It’s important to the women in your life that you understand how you can help. All-Female Crew: - Host: Kristen Hayer - Producer: Zahra Iqbal - Guest: Cairo Amani - Editor: Taylor Cormier

Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers Mar 19, 2020

Show notes

Join Kristen Hayer in conversation with Megan Caldwell, Head of CS at Elevate Security as they talk about how to identify your most important customers, and direct your focus toward them.

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