Strikedeck Radio: Customer Success Live

Latest Episodes:

Ep 61, Lynn Tsoflias, Creating a Digital CS Program Sep 19, 2019

Show notes

Join Lynn Tsofias, a serial Customer Success leader, and Kristen Hayer, Founder & CEO of The Success League as they discuss tactics for building a digital or self-service customer success program.

Strikedeck Radio & Helping Sells Radio BONUS Episode! Sep 16, 2019

Show notes

Join Kristen Hayer, the CEO & Founder of The Success League and Bill Cushard, Director of Marketing at Service Rocket as they give a preview about their LIVE podcast on the 25th of Sept, 2019! For more details and to sign up, click below: https://bit.ly/2kz2IB3

Ep 60, Ruicong Yan, Product Operations - Connecting CS & Product Sep 04, 2019

Show notes

Ruicong Yan joins Kristen Hayer to talk about how Success teams can and should be involved with Product Development.

Ep 59, Barry Kelly, Ingredients of a Successful Customer Education Program Aug 22, 2019

Show notes

Barry Kelly, the CEO of Thought Industries joins Krister Hayer and talks about the various components of a successful customer education program.

Ep 58, Karen Rhorer, KPIs and Insights for Customer Success Aug 08, 2019

Show notes

Karen Rhorer, the Head of Customer Success and Sales Strategy at Atrium HQ joins Kristen Hayer, the host of Strikedeck Radio to talk about operations, metrics, analytics and KPIs for both CS and Sales. Palo Alto 2019 Customer Success Live Podcast Link: https://bit.ly/2OLySHK

Ep 57, Mark Freeman, Career Development in Customer Success Jul 26, 2019

Show notes

In this podcast, Mark and Kristen talk about career development in Customer Success, his philosophy on career building as well as some of the specific tactics he has employed in his organization.

Ep 56, Rona Yang, Getting Started in CS Operations Jul 11, 2019

Show notes

Rona Yang will be sharing her Customer Success journey, as well as some of the approaches she took to building up the processes that have made the CS team at Dynamic Yield successful. Link to CS Live Podcast Meetup: https://bit.ly/2XWA66n

Ep 55 - Irene Lefton, Gender Diversity in Customer Success Jun 28, 2019

Show notes

Irene Lefton, a customer success thought leader, joins Kristen to talk about a really important topic in our field – gender diversity in Customer Success.

Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI May 17, 2019

Show notes

Andreas, a seasoned customer success leader, fellow consultant and partner in the development of the Customer Success Performance Index, joins Kristen to discuss the CSPI - a publicly available tool that CS leaders can use to benchmark their performance on 8 dimensions.

Ep 53 - Jim Johnson, Director of Customer Success at Corcentric May 02, 2019

Show notes

Jim joins Kristen to share his interesting approach to creating an exceptional customer journey with a cross-functional team. He calls them Journey Teams! Jim goes over who is a part of them, how you form them, how to get buy-in for them, and much more!

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