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    Technology

    Strikedeck Radio: Customer Success Live

    Formerly known as Strikedeck Radio

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    Latest Episodes:
    Ep 42 - Lauren Costella, VP of Customer Success at Medrio Nov 29, 2018
    Show notes

    Lauren Costella is the Vice President of Customer Success at Medrio, a member of The Success League advisory board, and a frequent blogger on a variety of Customer Success topics. She is back on the podcast to chat with Kristen about how to optimize your hiring process for Customer Success roles.

    Ep 41 - Ed Powers, VP of Client Success at InteliSecure Nov 15, 2018
    Show notes

    Ed Powers, the Vice President of CS for InteliSecure, is a frequent speaker on the topic of neuroscience and Customer Success. In this episode, Kristen and Ed discuss how people make the renewal decision, as well as ways that CSMs can better engage their clients.

    Ep 40 - Donna Weber, Principal at Springboard Solutions Nov 01, 2018
    Show notes

    Kristen chats with Donna Weber, the Principal at Springboard Solutions, a consulting company that focuses on helping companies create amazing onboarding experiences. This episode covers how you can build an orchestrated onboarding journey for your customers.

    Ep 39 - Andrea Spillman-Gajek, Former Senior VP of Operations & Customer Success at Captricity Oct 18, 2018
    Show notes

    In this episode, Kristen talks to Andrea Spillman-Gajek, formerly the SVP of Operations & Customer Success for Captricity. Andrea was one of the founding members of the Captricity team, and built their Customer Success function and team from scratch. She talks about how she did that and some of the frameworks she used.

    Ep 38 - Chad Horenfeldt, VP of Client Success at Updater Oct 04, 2018
    Show notes

    Kristen chats with Chad Horenfeldt, the Vice President of Client Success at Updater. In this episode, they talk about focusing on productivity and how Customer Success professionals can get more of it.

    Ep 37 - Ari Hoffman, Success Fanatic at MindTouch Sep 20, 2018
    Show notes

    In some of our recent episodes we’ve focused on helping customers achieve business outcomes that are tied to KPIs and goals. Ari Hoffman, Success Fanatic for MindTouch, joins Kristen to talk about how to balance the focus on goals and outcomes with helping customers work with products and understand features in the day-to-day.

    Ep 36 - Vitor Lopes, Former Head of Customer Success at EMnify Sep 06, 2018
    Show notes

    Vitor Lopes is a Customer Success professional based in Berlin, Germany. Vitor is formerly the Head of Customer Success for EMnify, and is currently advising early stage companies. He joins Kristen to talk about ways that you can tailor your CS program to the members of your team.

    Ep 35 - Anne Liiri, Customer Success Director at Vainu Aug 23, 2018
    Show notes

    In this episode, Kristen talks to Anne Liiri, the Customer Success Director for Vainu. Vainu has offices around the globe, and Anne is based in Helsinki, Finland. Since Vainu is in the AI and data field, Anne explains how CS teams should look beyond the health score to other sets of data that can help them serve their customers more effectively.

    Ep 34 - Kim Oslob, Former VP of Global Customer Success at Whisbi Aug 09, 2018
    Show notes

    Kristen chats with Kim Oslob, then the Vice President of Customer Success at Whisbi, based in Spain. Kim is based in Silicon Valley, but managed a team located in Europe. This episode covers the ins and outs of managing a remote, global team.

    Ep 33 - Suraj Mohandas, VP of Customer Success at Spear Education Jul 26, 2018
    Show notes

    Kristen chats with Suraj Mohandas, the Vice President of Customer Success for Spear Education, an organization that is dedicated to the pursuit of great dentistry through ongoing education for dentists and dental practices that provides continuing education for the dental industry. This is the second VP of CS role for Suraj, and his next logical career step is the role of Chief Customer Officer. This episode covers the role of the CCO, the skills you need to build to get there, and what Suraj is doing to prepare himself for the CCO role.

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