Strikedeck Radio: Customer Success Live

Latest Episodes:

Ep 2 - Jack Phillips & Victorina McAdam from PresenceLearning Dec 06, 2016

Show notes

Kristen Hayer, CEO & Founder of The Success League, chats with Jack Phillips, VP of Customer Success, and Victorina McAdam, Head of Implementation, at PresenceLearning about how they structure their onboarding, and optimize their implementation. They discuss the challenges in a seasonal vertical like education, and why that changes how CS operates.

Ep 1 - Kim Oslob, VP of CS at Whisbi Nov 17, 2016

Show notes

Kristen Hayer, Founder and CEO of The Success League, hosts a discussion with Kim Oslob, VP of Customer Success at Whisbi, on how to structure the first 6 months of leading a new CS team. See Kim's original blog post that inspired this podcast here: http://strikedeck.com/10-steps-to-a-winning-cs-team/.