Strikedeck Radio: Customer Success Live

Latest Episodes:

Episode 109, Sandra Cashe, Setting Up for a CS Platform Jan 11, 2022

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Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.

Ep 108, Jennie Li, Planning for Digital Customer Success Nov 18, 2021

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Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.

Ep 107, Tao Stadler, Scoring Utilization Nov 04, 2021

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Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective Sep 30, 2021

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Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.

Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors Sep 16, 2021

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Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success Sep 02, 2021

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Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.

Ep 103, Bill Cushard, The Business Model of Customer Success Aug 19, 2021

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Join Kristen Hayer in conversation with Bill Cushard, General Manager at ServiceRocket as they discuss the business model of Customer Success.

Ep 102, Gary Rubinstein, Account Planning Jul 29, 2021

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Join Kristen Hayer in conversation with Gary Rubinstein, Director of Customer Success in APAC at WalkMe as they discuss how he has created an account planning approach for his team that is simple but incredibly successful.

Ep 101, Emily Garza, Building Cross-Functional Relationships Jul 09, 2021

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Join Kristen Hayer in conversation with Emily Garza, AVP, Customer Success at Fastly as they talk about about how customer success leaders can build cross-functional relationships with other teams inside their companies.

Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity Jun 24, 2021

Show notes

It’s been an amazing journey and we want to celebrate with you. Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck, and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.

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