Strikedeck Radio: Customer Success Live

Latest Episodes:

We are thrilled to announce that Strikedeck Radio is turning 100! Jun 15, 2021

Show notes

Join us at a live event with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about achieving customer-centricity through executive alignment. Register here: https://medallia.zoom.us/webinar/register/3316222268642/WN_CbgFxh1nSfm9RuGmCJ2YVA

Strikedeck Radio is Turning 100!! May 24, 2021

Show notes

It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciation all these years and want to celebrate with you! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned..

Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch Apr 30, 2021

Show notes

Join Kristen Hayer in conversation with Wayne McCulloch, Global Head of Customer Success (SaaS) at Google Cloud as we talk about his new book, The 7 Pillars of Customer Success. I’m excited for all of you to hear more about it along with Wayne’s tips for building a success program.

Ep 98, Donna Weber, Onboarding Matters Apr 08, 2021

Show notes

Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches. Check out these links: New Book: https://www.donnaweber.com/book Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding Don’t Let New Customers Fall Through the Cracks: Four Ways to Nail the Handoff: https://www.donnaweber.com/post/don-t-let-new-customers-fall-through-the-cracks-four-ways-to-nail-the-handoff

Ep 97, Sherrod Patching, TAMs vs CSMs Mar 25, 2021

Show notes

Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.

Ep 96, Heather Matthews, Communication & Service in Customer Success Mar 11, 2021

Show notes

Kristen Hayer in conversation with Heather Matthews, Managing Director and Head of Core Platforms at Agio talks about the tactics she has used to instill strong communication skills across her team.

Ep 95, Jim Kalbach, The Jobs to be Done Playbook Feb 18, 2021

Show notes

Join Kristen Hayer in conversation with Jim Kalbach, Chief Evangelist for MURAL as he shares some great ideas on ways to optimize the customer experience.

Ep 94, Max Klimmek, Building & Scaling a Global CS Team Feb 04, 2021

Show notes

Join Kristen Hayer in conversation with Max Klimmek, Global Head of Customer Success at Intercom as we talk about his approach to building the Intercom CS program to where it is today.

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment Jan 21, 2021

Show notes

Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.

Ep 92, Meredith Blanchar, Focusing on Value in 2021 Jan 07, 2021

Show notes

Join Kristen Hayer in conversation with Meredith Blanchar, Senior VP of Customer Success and Support at SailPoint as she talks about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.

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