Strikedeck Radio: Customer Success Live

Latest Episodes:

Ep 91, Carl Gold, Fighting Churn with Data Dec 17, 2020

Show notes

Join Kristen Hayer in conversation with Carl Gold, Chief Data Scientist at Zuora as he gives insight on how to collect data on, measure and address churn the right way.

Ep 90, Mel Bilge, Moving into CS Leadership Through Growth Dec 03, 2020

Show notes

Join Kristen Hayer in conversation with Mel Bilge, Manager, Customer Success at LearnDot as she’ll be sharing her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.

Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS Nov 19, 2020

Show notes

Join Kristen Hayer in conversation with Dev Kurbur, SVP of Global Customer Success as they talk about how he has used the Crisis Recovery Growth or CRG framework to align his team around the COVID-19 crisis.

Ep 88, Sunil Joseph, Professional Services or Customer Success? Nov 05, 2020

Show notes

Join Kristen Hayer in conversation with Sunil Joseph, VP of Customer Success at Avanoo as we discuss how professional services are different from customer success, and how to make a shift from a professional services approach to a customer success approach if that is right for your company.

Ep 87, Rachel Jugai, Over-processing Processes for CSMs Oct 22, 2020

Show notes

Join Kristen Hayer in conversation Rachel Jugai, Customer Success Manager at Mitek Systems talks about how to avoid over-processing your customer experience, and about ways that you can leverage your customers success team’s strengths.

Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success Oct 08, 2020

Show notes

Join Kristen Hayer in conversation with Will Lopez, VP of Customer Success atPhone2Action as they about the concept of creating an ideal customer profile, and how the cost of servicing customers ties into that idea.

Ep 85, Boaz Maor, Building a CS team out of Support Sep 24, 2020

Show notes

Join Kristen Hayer in conversation with Boaz Maor, Chief Customer Officer at talech as he talks about how he is converting a support team to a customer success team.

Ep 84, Michelle Novak, Customer Business Reviews Sep 10, 2020

Show notes

Join Kristen Hayer in conversation with Michelle Novak, Manager, Customer Success at Iterable as she shares some of the ways she has made Customer Business Reviews easier for her team and gotten their customers more involved in the whole process.

Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader Aug 27, 2020

Show notes

Join Kristen Hayer in conversation with Emilia D'Anzica, Consultant, Customer Success at GrowthMolecules as she talks about emotional intelligence, why that is important as a leader in Customer Success, and how you can develop your emotional intelligence.

Ep 82, Shari Srebnick, Building Account and Success Plans Aug 14, 2020

Show notes

Join Kristen Hayer in conversation with Shari Srebnick, Head of Client Success US at Searchmetrics as she talks about how she worked with her team to build both an account plan template and a joint success plan.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Strikedeck Radio: Customer Success Live

Related Podcasts

Links

Stay Connected