Strikedeck Radio: Customer Success Live

Latest Episodes:

Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources Mar 05, 2020

Show notes

Join Kristen Hayer in conversation with McKayl Bergman, Head of Customer Success for Merlin, as they talk about building a Customer Success program with very limited resources.

Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth Feb 20, 2020

Show notes

Join Kristen Hayer as she hosts Mike Sasaki, Head of Customer Success and Marisa Carter, Marketing Manager from Mitek Systems to talk about account-based marketing and their approach to driving revenue from existing customers for your organization.

Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success Feb 06, 2020

Show notes

Join Kristen Hayer, in conversation with Jennifer Griffin, VP of CS at Trust Radius as they talk about the process of transforming a largely reactive customer-facing team into a truly proactive customer success program.

Ep 68, Mona Yoast, Building a High Performance CS Team Jan 23, 2020

Show notes

Join Kristen Hayer and Mona Yoast, VP of Educator Success at Learning Ally as she shares her experience of transforming a team she inherited into a high-performing customer success team.

Ep 67, Paul Piazza, Customer Feedback Jan 09, 2020

Show notes

Join Paul Piazza, Sr Dr of Customer Success at Reciprocity and Kristen Hayer as they talk about ways that CS can share customer feedback with the rest of the organization, and the positive impact that can have on a company.

Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success Dec 19, 2019

Show notes

Join Lauren Costella and Kristen Hayer as they talk about how lessons from sports have helped her approach to Customer Success.

Ep 65, Jason Whitman, Scaling a CS Team Dec 05, 2019

Show notes

Join Jason Whitman, VP of CS at JustWorks and Kristen Hayer as they talk about hiring the right people to create a team that both scales with the organization and delivers exceptional customer experiences.

Ep 64, Neelu Shaikh, Scaling a CS Team Nov 14, 2019

Show notes

Join Neelu Shaikh, VP of Customer Success at Tipalti and Kristen Hayer as they discuss tactics for scaling a CS team, and developing scalable team structures.

Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch Oct 17, 2019

Show notes

Megan Macaluso joins Kristen Hayer to talk about the importance of balancing automation with a human-driven onboarding program.

Ep 62, Kristen Hayer & Bill Cushard, LIVE Podcast Oct 03, 2019

Show notes

Join Kristen Hayer, the host of Strikedeck Radio & Bill Cushard, host of Helping Sells Radio as they team up for one night at Service Rocket, Palo Alto for a LIVE podcast!

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