Etsy Success podcast

Latest Episodes:

Etsy’s Trend Expert Shares Styles to Watch for Holiday 2019 Aug 16, 2019

Show notes

Hear Dayna Isom Johnson in conversation with education specialist and Etsy shop owner Isabella Diaz about what holiday shoppers will be looking for this season. Learn about rising trends like woodland wonder and starry nights from Dayna, then get tips from Isabella about how to bring these trends to life in your business.

Find out more about holiday 2019 trends in our latest Marketplace Insights report.

How Two Etsy Sellers Honed Their Shipping Strategies Jul 15, 2019

Show notes

Experienced shop owners share insights on how to find a shipping strategy that works for your business and keeps customers coming back. Hear from leather bags and accessories seller Meital Lev about how great customer service and top-notch packaging ties into her approach to international shipping. Then get advice from the founder of eco-conscious furniture brand Year of None about shipping large, heavy items and packaging them sustainably.

Get more tips in our Ultimate Guide to Shipping, where you’ll find more info on shipping challenging items and developing an international shipping strategy.

If you’re interested in offering a free shipping guarantee in your shop, read our Site Update for more info on how to get started.

Talking Spring and Summer Trends With Dayna Isom Johnson Apr 02, 2019

Show notes

From burnt orange to maximalism, get Etsy Trend Expert Dayna Isom Johnson’s top tips for incorporating this year’s trends into your shop. Dayna shares how to stay up-to-date on fresh designs and styles, and how to know if these themes are right for your brand.

Check out our Spring and Summer Marketplace Insights report for more data and tips about this season’s trends.

If you’re a wedding seller, read 8 Fresh Wedding Trends for 2019 to find out how brides and grooms are looking to showcase their unique styles.

Your Search Questions, Answered Mar 18, 2019

Show notes

We gathered your most recent questions about Etsy search and took them straight to the experts for answers. Three pros dive deep on everything from titles, tags, and attributes to misspellings and plurals. (Don’t worry—we’ve got those typos covered!)

For more insight into how search works, check out the Ultimate Guide to Etsy Search.

Share your feedback about categories by filling out our taxonomy feedback form.

How to Create Lasting Customer Connections Feb 11, 2019

Show notes

Chasten Harmon of Etsy shop Plush Armour discusses how she connects with buyers and earns repeat customers through excellent customer service. Plus, go behind-the-scenes of the custom order experience with a conversation between Chasten and one of her returning customers.

Learn more customer service tips in our Seller Handbook article How to Get Five-Star Reviews.

How to Make the Most of Etsy Teams Jan 22, 2019

Show notes

Three Team Captains share their top tips for using Etsy Teams to improve your business and expand your network. Learn how to find a Team that’s right for you and get the most out of your experience in this roundtable discussion.

Read our Site Update to learn about the exciting updates to our community spaces.

Check out our guests’ Teams:

JayDee’s Vintage Etsy Society Street Team

Crystal’s Etsy Vancouver Team

Rebecca’s SF Etsy Team

Coming Soon on the Etsy Success Podcast Jan 15, 2019

Show notes

Get a sneak peek of what’s in store for our upcoming season.

Head to the Forums and follow @EtsySuccess on Instagram for ways to get featured on future episodes. See you soon!

Resolving Customer Service Disputes With Etsy’s Trust and Safety Team Dec 04, 2018

Show notes

Jill Mescia and Tyler Stoddard are two senior members of our Trust and Safety team. Today they join us in the studio to share tips on how to prevent disputes and resolve cases swiftly. Find out their best practices for handling unexpected shipping snags, increased order volume, and other common challenges.

Check out Just in Case: Resolving Disputes Through Communication for tips on resolving cases quickly and efficiently.

If you need help with a customer service situation like the ones discussed in this episode, you can contact the Trust and Safety team at dispute-resolution@etsy.com.

Learn more about the new personalization feature in our Site Update.

Etsy’s Leadership on Bringing Buyers to Your Shop for the Holidays Nov 13, 2018

Show notes

Etsy CEO Josh Silverman and Kruti Patel Goyal, general manager of seller services, return to the Etsy Success podcast to give you a behind-the-scenes look at our marketing efforts for holiday. Plus, hear Josh and Kruti discuss how you can use our new marketing tools to help attract buyers to your shop this season.

You can send targeted offer emails for free through December 31, 2018. Go to your Shop Manager to create a targeted offer campaign today.

Live: Holiday Tips from International Team Captains Nov 06, 2018

Show notes

In this special episode, three European Team Captains take the stage to share top holiday tips for sellers at all levels of growth and discuss their proudest moments with their Teams. (Recorded live at Etsy’s European Captains’ Summit in Warsaw, Poland.)

Check out the Captains’ Teams:

Virginie Lykins’ Made in Norway

Tania De Pauw’s Etsy Team Belgium + Etsy Team Gent

Helen Gillespie’s Lancashire Etsy Team

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