Tell Me Why

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**Tell Me Why**

Have you ever wondered why we do the things we do? Wonder no more! Welcome to the “Tell Me Why” podcast, a series that talks about the “why” behind the decisions we make or the approach we take at the company.

Latest Episodes:

S3E5 - “That’s the key to stopping the spread. It’s the multiple layers.” — David Seymour Aug 10, 2020

Show notes

S3E5 - “That’s the key to stopping the spread. It’s the multiple layers.” — David Seymour by American Airlines

S3E03 — “Our partnerships are about growing our airline” — Vasu Raja Jul 16, 2020

Show notes

After a brief hiatus, Tell Me Why returns with a familiar face and an exciting announcement. Chief Revenue Officer Vasu Raja explains the strategy behind the announcement of a strategic partnership with JetBlue, which will create which will create a seamless connecting network serving the Northeast. Vasu explains how the partnership allows both airlines opportunities to grow services, offer more options to customers and build a one-of-a-kind customer experience for those traveling out of New York City and Boston.

S3:E02 — “It’s a day of celebration” — Brady Byrnes Feb 26, 2020

Show notes

In this episode of Tell Me Why, Brady Byrnes, Managing Director of Base Operations, talks about the upcoming launch of the new Lands’ End uniform collection for Flight Service, Airport Customer Service and Premium Guest Services. We’ve been on the journey to new uniforms for several years. On March 2, more than 50,000 team members will debut the new industry-leading collection, and we couldn’t be more excited.

S3:E01 — “Alaska has a really, really great network fit with us” — Vasu Raja Feb 13, 2020

Show notes

Season 3 of Tell Me Why premieres with Senior Vice President of Network Strategy Vasu Raja. Tune in to learn more about our new West Coast International Alliance with Alaska Airlines, the exciting new routes that our new West Coast gateway in Seattle will offer and why this is great news for our business.

S2:E32 — “Miles do change people’s lives” — Brian Kelly, The Points Guy Dec 05, 2019

Show notes

In the latest episode of Tell Me Why, we sat down with Brian Kelly, founder and CEO of The Points Guy. Brian discusses his first redemption trip on US Airways at age 12, loyalty trends and his predictions on the future of the industry. Brian also shares his favorite destination served by American.

S2:E31 — “Every day is an opportunity” — Ralph Lopez Nov 13, 2019

Show notes

In the latest episode of Tell Me Why, Ralph Lopez, Vice President of the Integrated Operations Center, talks about what takes place at the facility on a day-to-day basis, the latest technology and tools used to help run the operation efficiently, as well as the biggest challenge they face with managing an airline of this size.

S2:E30 — “These aircraft all do have other lives” — Scott Stark Oct 30, 2019

Show notes

In the latest episode of Tell Me Why, we visited the Roswell International Air Center in New Mexico and sat down with center's director Scott Stark. Scott talks about why Roswell is the perfect location for aircraft storage, what happens to airplanes after they arrive and how the aircraft boneyard has helped put Roswell on the aviation map.

S2:E29 —“Even more choice than before” — Adrienne Schneider Oct 16, 2019

Show notes

Check out the latest episode of Tell Me Why, in which Adrienne Schneider, Director of Benefits, shares the scoop on Annual Enrollment for 2020 benefits. Adrienne discusses several enhancements we’re making for 2020, introduces the DFW ConnectedCare option for DFW-area team members and previews several other changes team members can look forward to for 2020 like an enhanced Wellness program.

S2:E28 — “Mental health affects all of us” — Neisha Strambler-Butler Oct 10, 2019

Show notes

In this episode of Tell Me Why, Neisha Strambler-Butler, Vice President of Compensation and Benefits, discusses the need to increase dialogue about mental health to remove the stigma and what resources are available to help team members care for themselves and others.

S2:E27 — “There’s a lot to be proud of with this program” — Brady Byrnes Oct 02, 2019

Show notes

In this episode of Tell Me Why, Brady Byrnes, Managing Director of Base Operations, talks about the industry-leading uniform program for Flight Service, Airport Customer Service and Premium Customer Services. With the highest level of garment certification, an unprecedented level of feedback and more choice than ever before, the American uniform program is one-of-a-kind in the industry.

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