Tell Me Why

Latest Episodes:

S2:E26 — “There’s new technology that assures us of a better fit” Sep 25, 2019

Show notes

In this episode of Tell Me Why, special guest Theresa Colarusso, head of Client Success at True Fit, joins Brady Byrnes, Managing Director of Base Operations, to talk about the technology behind True Fit, an online tool that team members in Flight Service, Airport Customer Service and Premium Customer Services will use to get personalized size recommendations when ordering begins for the new Lands' End uniform Oct. 23. Team members can find additional information about True Fit, including FAQs, a quick reference guide and a link to create a True Fit profile.

S2:E25 — “Your new payroll system” — Margaret Dobberstein and Sam Liyanage Sep 18, 2019

Show notes

In the latest episode of Tell Me Why, Margaret Dobberstein, Managing Director of Payroll Operations, and Sam Liyanage, Managing Director of Accounting Automation, talk about what team members can look forward to when they move to the new payroll system, the behind-the-scenes work involved with launching the new system and resources available to make the transition a smooth one.

S2:E24 — “Incredibly honored to be here” — Cameron Row and Brian Kilian Sep 12, 2019

Show notes

In the latest episode of Tell Me Why, we visited the Roswell International Air Center in New Mexico and sat down with Pilot Career Development Senior Analyst Cameron Row and DFW Terminal D American Airlines Credit Union Manager Brian Kilian. They discussed how much the MD-80 aircraft has meant to them and their perspectives on the retirement. Both showed how they've memorialized major aviation milestones in their lives.

S2:E23 – “The more we can perfect communication, the better the results.” — Jim Butler Aug 28, 2019

Show notes

In the latest episode of Tell Me Why, we spent time at the IOC with Jim Butler, Senior Vice President of International and Cargo. Jim discusses how two-way conversations between leaders and team members have led to better operational results, why the joint business agreement with Qantas is important and what it takes to set up service in new international destinations.

S2:E22 – “Regional and mainline, we want to win” — Glenda Rivera Aug 28, 2019

Show notes

Check out the latest episode of Tell Me Why, in which we spent time in front of Terminal F at PHL with Glenda Rivera, Director of Regional Operations for Piedmont. Glenda discusses how the regional team coordinates with the mainline, the evolution of the regional operation and how creating consistency in their practices has proven to be beneficial.

S2:E21 – “We're going to really, really succeed over the long run” — Vasu Raja Aug 14, 2019

Show notes

Last week in our special two-part episode of Tell Me Why, Vasu Raja, Vice President of Network and Schedule Planning, explained how we're entering Tel Aviv, why Eastern Europe works so well from ORD and why we're calling Morocco the gateway to Africa. Watch Part 2, where Vasu breaks down our PHL strategy, explains the importance of our Joint Business partners and the role they play in our new routes, and shares the vision for our international and domestic network growth in the future.

S2:20 – Tell Me Why: “More things to come in our long-haul system” — Vasu Raja Aug 08, 2019

Show notes

In a special two-part episode of Tell Me Why, we are talking to Vasu Raja, Vice President of Network and Schedule Planning about our historic summer 2020 announcement. Tune in to Part 1 where Vasu explains how we’re going to enter back into Tel Aviv, why Eastern Europe works so well from ORD and why we’re calling Morocco the gateway to Africa.

S2:E19 – “It’s all about transparency, visibility and collaboration” Jul 31, 2019

Show notes

In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers’ journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.

S2:E18 – "The people in Philadelphia truly have a winning attitude" — Jim Moses Jul 24, 2019

Show notes

In the latest episode of Tell Me Why, we spent time at PHL in Terminal A West with Jim Moses, Vice President of Hub Operations. Jim discusses the goal of making PHL the airport of choice for travelers, how the team is focused on caring for people on life's journey and our new trans-Atlantic service to Bologna, Italy, Berlin and Dubrovnik, Croatia.

S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll Jul 10, 2019

Show notes

In the latest episode of Tell Me Why, we spent time on the ramp at CLT with Jeannie Driscoll, Managing Director of Customer Operations. With a Boeing 767 loading in the background, Jeannie discusses how her team is coming together to ensure the more than 50,000 bags they handle on a daily basis arrive with their owners at their destinations.

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