Tell Me Why

S7:E5 — Tell Me Why: ‘We want to increase travel.’ — Geoff Freeman Oct 21, 2024

In the latest episode of Tell Me Why, Geoff Freeman, President and CEO of U.S. Travel Association, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the work the association is doing to advocate on behalf of the travel industry. American is a proud member of U.S. Travel and partners with them to ensure that the interests of the travel community, and all those employed by it, are effectively represented within the legislative process.

S7:E4 — Tell Me Why: ‘These destinations are a gateway to the rest of Europe.’ — Brian Znotins Sep 10, 2024

In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network and Schedule Planning, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the summer 2025 network announcement. American continues to grow its comprehensive global network and will offer customers five new routes to Europe next summer, including returning to Edinburgh, Scotland (EDI) for the first time since 2019.

S7:E3 — Tell Me Why: ‘We’ve really been focusing on supportability.’ — Heather Garboden Aug 16, 2024

In the latest episode of Tell Me Why, Heather Garboden, Senior Vice President, American Eagle and Cargo, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our regional carriers and Cargo team are helping us achieve our goals of running a reliable and profitable airline.

S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram Jun 07, 2024

In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. Team members are leveraging technology to support customers this summer by mitigating disruptions, driving faster recovery during irregular operations and delivering new features that make the customers’ travel journeys easier. To better support our customers and team members, IT is reengineering how they work with a focus on resiliency in delivery, excellence in engineering and modernizing technology.

S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour May 15, 2024

In the Season 7 premiere of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to preview American’s summer operation and share some of the preparations we’ve made to ensure the airline runs smoothly for our customers during this critical time of year.

Learn more about our preparation for the summer travel season on our Newsroom.

S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja Dec 28, 2023

In the season 6 finale of Tell Me Why, Vasu Raja, Chief Commercial Officer, talks about how we think about our business and our customers – from the best global network to the award-winning AAdvantage program to connecting directly with our customer.

S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni Nov 13, 2023

In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, talks about our strong operational performance, how we’ve prepared for the Thanksgiving holiday travel period and the latest tools and technology helping our team. We’re running the best operation in our history, and we’re prepared to continue delivering for our customers this winter holiday season. Learn more about what we’re expecting for Thanksgiving holiday travel on our Newsroom.

S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dynamics’ —Meghan Montana Sep 14, 2023

In the latest episode of Tell Me Why, Meghan Montana, Senior Vice President and Treasurer, talks about the recent run-up in fuel prices, the proactive decisions we’re making to protect American from the rise in costs and how team members around the system can help conserve fuel.

S6:E8 — ‘Sustainability Is At The Heart Of Building An Airline That Thrives Forever’—Jill Blickstein Sep 08, 2023

In the latest episode of Tell Me Why, Jill Blickstein, VP and Chief Sustainability Officer talks about sustainability and why it’s so important for our airline. We’re on a path to net-zero emissions by 2050, and there is a lot to be excited about, including a recent study American participated in with Google Research and Breakthrough Energy on avoiding contrails in flight.

S6:E7 – ‘We’re excited to add new destinations to the mix’ — Brian Znotins Aug 17, 2023

In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network Planning, talks about the summer 2024 network announcement. Next year, we’ll offer service to three new European cities, add one brand new route and resume service to Venice, Italy (VCE), from ORD.

Earnings Highlights — 2Q23 Jul 21, 2023

Listen in to the latest episode for a recap of the second-quarter 2023 earnings call. Get the highlights of what Robert and other leaders discussed — from financial to operational performance.

S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek Jul 14, 2023

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.

S6:E5 - ‘We operate for our customers’ — David Seymour Jun 15, 2023

In the latest episode of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how we’re working as a team and solving for the system to deliver a reliable operation this summer — and keeping our customers at the center of all we do. The summer started strong, and we’re well positioned to deliver in the summer weeks ahead — and beyond.

S6:E4 — ‘We want to be a winning franchise, not just have a winning season’ — Jessica Tyler Jun 02, 2023

Jessica Tyler, VP, IOC, joins Ron DeFeo to talk about how the IOC team is focused on delivering for our customers and fulfilling the promise we made when they booked travel with us. Earlier this week, Chief Operating Officer David Seymour shared an update on our outstanding Memorial Day weekend operational performance, and the IOC is committed to continuing that momentum throughout the summer and year-round.

S6:E3 — ‘We are laser-focused on ensuring we have our operation running well.’ — Evie Garces May 08, 2023

In the latest edition of Tell Me Why, Evie Garces, VP of Line Maintenance discusses the important around-the-clock work Tech Ops performs, the critical role the team plays in our summer operation and steps American is taking to open doors to careers in aircraft maintenance, ensuring a full pipeline of aviation maintenance professionals for the future.

Earnings Highlights — 1Q23 Apr 27, 2023

Don’t have time to listen to the full earnings call? No worries. We’ve put together the highlights in our new podcast recapping the call where Robert and other leaders discussed our financial and operational performance.

S6:E2 — ‘Our customers have changed, and how they shop has changed’ — Scott Laurence & Thomas Rajan Apr 12, 2023

In the newest edition of Tell Me Why, Scott Laurence, SVP of Partnership Strategy and International, and Thomas Rajan, VP of Global Sales, discuss how American is implementing New Distribution Capability technology, which we use to distribute offers to customers through travel retailers, and giving customers the best content by improving the digital retail experience.

S6:E1 — ‘We are ready to execute for a great summer’ — Julie Rath Mar 29, 2023

In the Season 6 premiere of Tell Me Why, Julie Rath, SVP of Airport Operations, discusses how the American team is carrying our strong operational momentum forward, following an impressive first quarter and spring break operation period so far. With the summer in sight, our focus remains on delivering a reliable operation for our customers by planning, executing and recovering. For the Airport Operations team, Julie says that means doubling down on our turn performance with the right tools and support. And when the inevitable spring and summer storms hit, we’ll continue to prioritize our swift recovery with a resilient plan, the right resources, refined processes and new technology.

Earnings Highlights — 4Q22/FY22 Jan 27, 2023

Don’t have time to listen to a full earnings call? We’ve launched a new series with all the highlights. Hear what CEO Robert Isom had to say about our financial and operational performance in 2022 and what lies ahead for American.

S5:E13 — ‘We’re ready to run a reliable operation during the winter holiday’ — Julie Rath Dec 14, 2022

In the Season 5 finale of Tell Me Why, Julie Rath, SVP of Airport Operations, joins Ron DeFeo, Chief Communications Officer, to discuss how our team ran a reliable operation during the Thanksgiving holiday travel period and is prepared to serve more than 10 million customers during the winter holiday travel peak. She said the team is prepared to control the controllables and deliver for our customers thanks to the great partnerships that exist across the airline, team member staffing and winter weather prep.

S5:E12 — ‘The uniqueness of Stand Up To Cancer partnering with American is just so special’ Nov 09, 2022

In the latest episode of Tell Me Why, Rusty Robertson, award-winning marketer and Co-founder of Stand Up To Cancer (SU2C), and Eric Stonestreet, two-time Emmy Award-winning actor, best known for his portrayal of Cam on the hit comedy series “Modern Family,” join Ron DeFeo, Chief Marketing and Communications Officer, to talk about what makes American’s partnership with SU2C so unique, how funding supports scientists in the mission to make every cancer patient a long-term survivor and how their personal stories make them passionate about this cause.

S5:E11 — ‘We’re creating a global network with our partners’ — Scott Laurence Oct 26, 2022

In the latest episode of Tell Me Why, Scott Laurence, SVP of Partnership Strategy, joins Ron DeFeo, Chief Communications Officer, to talk about how our partnership strategy is helping us create a world-class customer experience. Scott also discusses the importance of our new agreement with all three major global distribution systems and how our redesigned AAdvantage program is helping contribute to our goal of returning to profitability.

S5:E10 — ‘We have an incredible team running a reliable hub’ — Ralph Lopez Oct 17, 2022

In the latest episode of Tell Me Why, Ralph Lopez, VP of CLT Operations, joins Ron DeFeo, Chief Communications Officer, to talk about the work the team is doing in CLT to run a reliable operation. Succeeding in DFW and CLT is critical to our airline’s success and the team in CLT is setting an important tone across key dependability metrics. Plus, Ralph and Ron share more about their excitement for the upcoming World Cup.

S5:E9 — ‘Our reliability in September was the best September we’ve ever had.’ — JC Gulbranson Oct 06, 2022

In the latest episode of Tell Me Why, JC Gulbranson, Senior Vice President of Flight Operations and IOC, joins Ron DeFeo, Chief Communications Officer, to discuss American’s strong operational performance in September, including during the devasting hurricanes, as well as what we’re focused on as we carry that momentum into October and through the busy holiday travel season.

S5:E8 — Hispanic Heritage month and 25 Years of the Latin Diversity Network — Juan Carlos Liscano Sep 26, 2022

In the latest episode of Tell Me Why, Juan Carlos Liscano, Vice President of MIA Operations, joins Ron DeFeo, Chief Communications Officer, to discuss his personal story tied to Hispanic Heritage Month and the Latin Diversity Network (LDN) Employee Business Resource Group (EBRG) as it celebrates 25 years of supporting local communities.

S5:E7 — ‘The operation plays a really critical role in the schedule that we fly’ — Brian Znotins Aug 29, 2022

You’ve likely seen news articles lately about changes to our schedule, but there’s more to the story than just the headlines. In the latest episode of Tell Me Why, Brian Znotins, Vice President of Network Planning, joins Ron DeFeo, Chief Communications Officer, to discuss how schedules are built to meet the needs of our customers, team members and the operation. Looking for more insight into how schedules are built? Read Brett Snyder’s story that breaks down the process on Cranky Flier.

S5:E6 — ‘We have a lot of flexibility as we continue to navigate the recovery’ — Meghan Montana Aug 17, 2022

In the latest episode of Tell Me Why, Meghan Montana, , Vice President and Treasurer, joins Ron DeFeo, Chief Communications Officer, to share insight on three important topics – liquidity, debt and fuel. Meghan explains how well-positioned we are to continue navigating the post-pandemic recovery and how her team is focused on managing costs and reducing debt so we can achieve our goal of returning to profitability.

S5:E5 — ‘We want to build the best network in the world and deliver on it reliably’ — Anne Moroni Jun 06, 2022

In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, and Brian Znotins, Vice President of Network Planning, join Ron DeFeo, Chief Communications Officer, to talk through how we’ve worked to build and deliver the best network in the world. Together with their teams, they’ve focused on building a schedule that our customers want to fly and that we can run reliably, with extra focus on our two biggest hubs – DFW and CLT.

S5:E4 — ‘We contribute at such a high level for this airline’ — Franco Tedeschi May 23, 2022

In the latest episode of Tell Me Why, Franco Tedeschi, VP of Domestic Airports and Strategic Partnerships, joins Ron DeFeo, Chief Communications Officer, to talk about the role the spoke and gateway airports play in running a reliable operation. Our spokes and gateways account for about 47% of the airline’s flying each day and play a critical role in achieving our objectives of excelling at the fundamentals and succeeding in DFW and CLT. In fact, 50% of all turns going to DFW and CLT come from the spokes and gateways.

S5:E3 — ‘It’s been an incredible effort to make sure we’re ready for summer’ — JC Gulbranson May 09, 2022

In the latest episode of Tell Me Why, JC Gulbranson, SVP, Airport Operations, joins Ron DeFeo, Chief Communications Officer, to talk about the incredible work our airport teams have been doing to get ready for summer. We’ve been preparing for summer for nearly a year to get the right people in the right place to support our operation.

S5:E2 — ‘We’re getting back to the fundamentals’ — David Seymour Apr 27, 2022

In the latest episode of Tell Me Why, COO David Seymour joins Chief Communications Officer Ron DeFeo to talk about our focus on excelling at the fundamentals. The “one team” mentality is pivotal to mastering the turn, which our team does nearly 6,000 times a day, and running a safe and reliable operation this summer and beyond.

S5:E1 — ‘We have an outsized role in the success of our airline’ — Jim Moses Apr 13, 2022

Have you ever wondered why we do the things we do at American? The Tell Me Why vodcast is a series that gives team members a look at the "why" behind the decisions our leaders make in guiding the world’s greatest airline. In Season 5 of Tell Me Why, we’ll dive deeper into our 2022 goals and objectives so you can better understand how we’ll run a reliable operation and return to profitability this year.

S4:05 — Tell Me Why: “Welcomed as my true, authentic self.” — Molly Wilkinson Jun 23, 2021

On a recent episode of Tell Me Why – the American Airlines vodcast series for team members that shares the “why” behind the decisions we make – host Caroline Clayton, Vice President of Global Engagement for American, sat down with Molly Wilkinson, Vice President of Regulatory Affairs. Molly discusses the importance of Pride Month, American’s long-standing support for the LGBTQ community and the airline’s ongoing advocacy efforts across the United States to ensure all people are able to live as their true, authentic selves.

S4:03 — Tell Me Why: “The vaccines are all proving highly effective” — Jennifer Saddy Mar 10, 2021

In the latest episode of Tell Me Why, Jennifer Saddy, Managing Director, Absence Management, discusses the importance of team members getting a COVID-19 vaccine, the efforts the company is undertaking to help facilitate that and the new incentive program for those who choose to receive a vaccine.

S4:02 – Tell Me Why: “You should be excited about this” — Vasu Raja Mar 10, 2021

In the latest episode of Tell Me Why, Chief Revenue Officer Vasu Raja explains what our new Northeast Alliance with JetBlue means for our team, the value of codeshares and how the alliance will help American continue to grow in the future.

S4:01 – Tell Me Why: “We’ve set a goal of reaching net-zero emissions by 2050” — Jill Blickstein Feb 12, 2021

In the Season 4 debut of Tell Me Why, Jill Blickstein, Managing Director of Environmental, Social and Governance (ESG), explains the strides American made on sustainability in the past year, despite the challenges the company faced due to the COVID-19 pandemic.

In 2020, American set a goal to reach net zero carbon emissions by 2050 and published its strategy for achieving that ambitious goal in a reimagined ESG report. American also took its first delivery of sustainable aviation fuel last year and launched a carbon offsetting partnership with Cool Effect. In this episode, Jill describes the significance of these developments, how they contribute to our long-term vision as a company, and what comes next in our efforts to run a more sustainable airline.

S3E10 - Tell Me Why: “We made improvements not just for American, but for the industry as a whole.” Nov 24, 2020

n the latest episode of Tell Me Why, two of American’s Boeing 737 experts stop by to discuss the latest as American prepares to return the Boeing 737 MAX to commercial service on Dec. 29. John DeLeeuw, Chair of the National Safety Committee of the Allied Pilots Association (APA) and Chair of APA’s 737 MAX Return to Service Ad Hoc Committee, and Chris Hurrell, American’s 737 Fleet Captain, explain the critical role American’s pilots played in the recertification process, changes as part of the aircraft’s return to service, pilot training and our Tech Ops team’s incredible work to maintain and ready the aircraft.

S3:E6 - Tell Me Why: “It’s a real partnership across so many different groups.” — Jessica Tyler Aug 31, 2020

In the latest Tell Me Why, President of Cargo and Vice President of Airport Excellence Jessica Tyler talks about the recent blending of the Cargo and Airport Excellence groups into a single team. Jessica discusses how Airport Excellence team members help our frontline team members take care of customers and each other across our network of airports. She also shares how Cargo has been busy ramping up our cargo-only flying schedule since it was introduced in March and why cargo-only flights are so important to our business right now.

S3E5 - “That’s the key to stopping the spread. It’s the multiple layers.” — David Seymour Aug 10, 2020

S3E5 - “That’s the key to stopping the spread. It’s the multiple layers.” — David Seymour by American Airlines

S3E03 — “Our partnerships are about growing our airline” — Vasu Raja Jul 16, 2020

After a brief hiatus, Tell Me Why returns with a familiar face and an exciting announcement. Chief Revenue Officer Vasu Raja explains the strategy behind the announcement of a strategic partnership with JetBlue, which will create which will create a seamless connecting network serving the Northeast. Vasu explains how the partnership allows both airlines opportunities to grow services, offer more options to customers and build a one-of-a-kind customer experience for those traveling out of New York City and Boston.

S3:E02 — “It’s a day of celebration” — Brady Byrnes Feb 26, 2020

In this episode of Tell Me Why, Brady Byrnes, Managing Director of Base Operations, talks about the upcoming launch of the new Lands’ End uniform collection for Flight Service, Airport Customer Service and Premium Guest Services. We’ve been on the journey to new uniforms for several years. On March 2, more than 50,000 team members will debut the new industry-leading collection, and we couldn’t be more excited.

S3:E01 — “Alaska has a really, really great network fit with us” — Vasu Raja Feb 13, 2020

Season 3 of Tell Me Why premieres with Senior Vice President of Network Strategy Vasu Raja. Tune in to learn more about our new West Coast International Alliance with Alaska Airlines, the exciting new routes that our new West Coast gateway in Seattle will offer and why this is great news for our business.

S2:E32 — “Miles do change people’s lives” — Brian Kelly, The Points Guy Dec 05, 2019

In the latest episode of Tell Me Why, we sat down with Brian Kelly, founder and CEO of The Points Guy. Brian discusses his first redemption trip on US Airways at age 12, loyalty trends and his predictions on the future of the industry. Brian also shares his favorite destination served by American.

S2:E31 — “Every day is an opportunity” — Ralph Lopez Nov 13, 2019

In the latest episode of Tell Me Why, Ralph Lopez, Vice President of the Integrated Operations Center, talks about what takes place at the facility on a day-to-day basis, the latest technology and tools used to help run the operation efficiently, as well as the biggest challenge they face with managing an airline of this size.

S2:E30 — “These aircraft all do have other lives” — Scott Stark Oct 30, 2019

In the latest episode of Tell Me Why, we visited the Roswell International Air Center in New Mexico and sat down with center's director Scott Stark. Scott talks about why Roswell is the perfect location for aircraft storage, what happens to airplanes after they arrive and how the aircraft boneyard has helped put Roswell on the aviation map.

S2:E29 —“Even more choice than before” — Adrienne Schneider Oct 16, 2019

Check out the latest episode of Tell Me Why, in which Adrienne Schneider, Director of Benefits, shares the scoop on Annual Enrollment for 2020 benefits. Adrienne discusses several enhancements we’re making for 2020, introduces the DFW ConnectedCare option for DFW-area team members and previews several other changes team members can look forward to for 2020 like an enhanced Wellness program.

S2:E28 — “Mental health affects all of us” — Neisha Strambler-Butler Oct 10, 2019

In this episode of Tell Me Why, Neisha Strambler-Butler, Vice President of Compensation and Benefits, discusses the need to increase dialogue about mental health to remove the stigma and what resources are available to help team members care for themselves and others.

S2:E27 — “There’s a lot to be proud of with this program” — Brady Byrnes Oct 02, 2019

In this episode of Tell Me Why, Brady Byrnes, Managing Director of Base Operations, talks about the industry-leading uniform program for Flight Service, Airport Customer Service and Premium Customer Services. With the highest level of garment certification, an unprecedented level of feedback and more choice than ever before, the American uniform program is one-of-a-kind in the industry.

S2:E26 — “There’s new technology that assures us of a better fit” Sep 25, 2019

In this episode of Tell Me Why, special guest Theresa Colarusso, head of Client Success at True Fit, joins Brady Byrnes, Managing Director of Base Operations, to talk about the technology behind True Fit, an online tool that team members in Flight Service, Airport Customer Service and Premium Customer Services will use to get personalized size recommendations when ordering begins for the new Lands' End uniform Oct. 23. Team members can find additional information about True Fit, including FAQs, a quick reference guide and a link to create a True Fit profile.

S2:E25 — “Your new payroll system” — Margaret Dobberstein and Sam Liyanage Sep 18, 2019

In the latest episode of Tell Me Why, Margaret Dobberstein, Managing Director of Payroll Operations, and Sam Liyanage, Managing Director of Accounting Automation, talk about what team members can look forward to when they move to the new payroll system, the behind-the-scenes work involved with launching the new system and resources available to make the transition a smooth one.

S2:E24 — “Incredibly honored to be here” — Cameron Row and Brian Kilian Sep 12, 2019

In the latest episode of Tell Me Why, we visited the Roswell International Air Center in New Mexico and sat down with Pilot Career Development Senior Analyst Cameron Row and DFW Terminal D American Airlines Credit Union Manager Brian Kilian. They discussed how much the MD-80 aircraft has meant to them and their perspectives on the retirement. Both showed how they've memorialized major aviation milestones in their lives.

S2:E23 – “The more we can perfect communication, the better the results.” — Jim Butler Aug 28, 2019

In the latest episode of Tell Me Why, we spent time at the IOC with Jim Butler, Senior Vice President of International and Cargo. Jim discusses how two-way conversations between leaders and team members have led to better operational results, why the joint business agreement with Qantas is important and what it takes to set up service in new international destinations.

S2:E22 – “Regional and mainline, we want to win” — Glenda Rivera Aug 28, 2019

Check out the latest episode of Tell Me Why, in which we spent time in front of Terminal F at PHL with Glenda Rivera, Director of Regional Operations for Piedmont. Glenda discusses how the regional team coordinates with the mainline, the evolution of the regional operation and how creating consistency in their practices has proven to be beneficial.

S2:E21 – “We're going to really, really succeed over the long run” — Vasu Raja Aug 14, 2019

Last week in our special two-part episode of Tell Me Why, Vasu Raja, Vice President of Network and Schedule Planning, explained how we're entering Tel Aviv, why Eastern Europe works so well from ORD and why we're calling Morocco the gateway to Africa. Watch Part 2, where Vasu breaks down our PHL strategy, explains the importance of our Joint Business partners and the role they play in our new routes, and shares the vision for our international and domestic network growth in the future.

S2:20 – Tell Me Why: “More things to come in our long-haul system” — Vasu Raja Aug 08, 2019

In a special two-part episode of Tell Me Why, we are talking to Vasu Raja, Vice President of Network and Schedule Planning about our historic summer 2020 announcement. Tune in to Part 1 where Vasu explains how we’re going to enter back into Tel Aviv, why Eastern Europe works so well from ORD and why we’re calling Morocco the gateway to Africa.

S2:E19 – “It’s all about transparency, visibility and collaboration” Jul 31, 2019

In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers’ journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.

S2:E18 – "The people in Philadelphia truly have a winning attitude" — Jim Moses Jul 24, 2019

In the latest episode of Tell Me Why, we spent time at PHL in Terminal A West with Jim Moses, Vice President of Hub Operations. Jim discusses the goal of making PHL the airport of choice for travelers, how the team is focused on caring for people on life's journey and our new trans-Atlantic service to Bologna, Italy, Berlin and Dubrovnik, Croatia.

S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll Jul 10, 2019

In the latest episode of Tell Me Why, we spent time on the ramp at CLT with Jeannie Driscoll, Managing Director of Customer Operations. With a Boeing 767 loading in the background, Jeannie discusses how her team is coming together to ensure the more than 50,000 bags they handle on a daily basis arrive with their owners at their destinations.

S2:E16 – “A lighter aircraft and the capability to fly farther” — Robert Isom Jun 19, 2019

In the latest episode of Tell Me Why, President Robert Isom explains the why behind our decision to order 50 Airbus A321XLR aircraft. The A321XLR is a new narrowbody aircraft that can fly more than 4,700 nautical miles, which will help us grow our East Coast hubs to new destinations in Europe and South America.

S2:E15 – “Supporting team members in being their authentic self” Jun 12, 2019

In the latest episode of Tell Me Why, we celebrate Pride Month with Patrick O’Keeffe, Senior Vice President of People; Suzanne Boda, Senior Vice President of Los Angeles; and Paula Randall, PHL-based Flight Attendant. Together, they discussed American’s long-time support of the LGBTQ community and the role it plays in becoming a leader in diversity, inclusion and equity.

S2:E14 – “A place people can be proud of” — Tim Skipworth Jun 05, 2019

In this episode of Tell Me Why, Tim Skipworth, Vice President of Airport Affairs and Facilities, discusses some of the major projects in development with Corporate Real Estate, including the new hospitality complex at the Robert L. Crandall Campus. Tim explains the need for the new facility and how this complex will bring our teams together and capture the vision for One Campus, One Team.

S2:E12 – “Elevating the customer experience during irregular operations” — Dalia Aho May 15, 2019

In the latest episode of Tell Me Why, we met with Dalia Aho, Managing Director of Customer Care, in the iconic rocking chairs at CLT, our second largest hub. She discusses the CLT700 initiative and how excited her team is about the increased flight schedule. She also explains how the CLT team uses automated resources and tools to help elevate the customer experience during stormy summer nights.

S2:E11 – “Participate, get involved” — Don Casey and Anna Tai May 08, 2019

In the latest episode of Tell Me Why, we celebrate Asian Pacific American Heritage Month with Don Casey, Senior Vice President of Revenue Management, and Anna Tai, Senior Manager of Cabin Experience. Don is the executive sponsor of the Asian Pacific Islander (API) Employee Business Resource Group (EBRG) and Anna is among its members. Together, they discussed the purpose of EBRG executive sponsors, the mission of EBRGs, the impactful role API has played in our Asian network expansion and how everyone can get involved in EBRGs.

S2:E10 – “All need to come together to make each turn work” — Dale Salisbury May 01, 2019

In the latest episode of Tell Me Why, we met with Dale Salisbury, Managing Director of DFW Customer Operations, who discusses the importance of aircraft turns to our operation, how teamwork and communication across workgroups is vital to our success and what DFW is doing to prepare for additional flights, customers and connecting bags.

S2:E9 – “We should all be excited about the A321neo” — Kurt Stache Apr 24, 2019

In the latest episode of Tell Me Why, we met with Kurt Stache, Senior Vice President of Marketing, Loyalty and Sales, to discuss why the new Airbus A321neo is a great addition to our fleet, the latest in onboard connectivity and entertainment, the importance of the “likelihood to recommend” score, and what’s to come with American’s brand project.

S2:E8 – “One of the fastest growing airports in the country” – Dec Lee Apr 17, 2019

In the latest episode of Tell Me Why, we visit the rooftop of CLT with Dec Lee, Vice President of CLT Hub Operations. With a bird’s-eye view of the operation, he explains what makes Charlotte, North Carolina, unique, what it means to be a vital part of one of the fastest growing airports in the country and how the team is preparing to operate more than 700 daily departures by the end of the year.

S2:E7 – “More meaningful and profitable growth from DFW” – Cedric Rockamore and Jose Velez Rubio Apr 03, 2019

In the latest episode of Tell Me Why, we visit the construction site of DFW’s Terminal E satellite building with Cedric Rockamore, Vice President of DFW Hub Operations, and Jose Velez Rubio, Vice President of DFW Operations for Envoy. Together, they explain why we’re expanding our operation to more than 900 daily departures at DFW this summer and what we’re doing to help the team run the best operation possible

S2:E6 – “We uplift each other” — Deborah Hecker, Beth Powell and Brenda Robinson Apr 01, 2019

Check out the latest episode of Tell Me Why with DFW-based Captain Deborah Hecker, First Officer Beth Powell and retired First Officer Brenda Robinson. In recognition of Women’s History Month, Deborah, Beth and Brenda discuss their unconventional path to the flight deck, the importance of having a support system — including each other — and how to inspire the next generation of women aviators.

S2:E5 – “We need to execute flawlessly for our team and our customers.” - Devon May Mar 20, 2019

In this episode of Tell Me Why, Devon May, Senior Vice President of Network Strategy, discusses how American Eagle plays a huge role in our operation, how adding service at DFW will help us thrive and why we’re focusing on strengthening our alliance relationships.

S2:E4 - "Making Sure The Environment Is Safe For All Of Our Team Members" - David Seymour Mar 06, 2019

In this episode of Tell Me Why, David Seymour, Senior Vice President of Integrated Operations, discusses the importance of staying safe on the job, why it’s critical to align scheduled maintenance with off-peak flying so we have more aircraft available each morning, and the wave of hiring that’s underway in 2019 to support additional maintenance work.

S2:E3 – “Repeatable activities that we can do consistently” Feb 27, 2019

In this episode of Tell Me Why, Kerry Philipovitch, Senior Vice President of Customer Experience, discusses the importance of our performance metrics like the number aircraft out of service in the morning (AOS), right start (RS-0) and turn time (T-0); how following a scripted process will ensure we perform consistently; and why a “back to basics” mentality will ultimately help us succeed, especially in peak seasons.

S2:E2 – “Dream big, dream loud” Feb 18, 2019

Check out the latest episode of Tell Me Why with Dallas Fort Worth (DFW)-based First Officer Beth Powell and retired First Officer Brenda Robinson, the first African-American female pilot in the U.S. Navy and also American’s first African-American female pilot to graduate pilot training. Beth and Brenda discuss their passion for soaring above the clouds; the support of their parents to dream big; being the “first” in breaking barriers; and supporting the next generation of diverse pilots.

S2:E1 – "Gaining Alignment On Reliability" – Robert Isom Feb 06, 2019

We’re kicking off season two of Tell Me Why with President Robert Isom. Robert talks about our accomplishments over the past five years, how we’re working toward being as reliable as possible moving forward and what we’re doing to ensure that American thrives forever.

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