Tell Me Why

Latest Episodes:

S6:E8 — ‘Sustainability Is At The Heart Of Building An Airline That Thrives Forever’—Jill Blickstein Sep 08, 2023

Show notes

In the latest episode of Tell Me Why, Jill Blickstein, VP and Chief Sustainability Officer talks about sustainability and why it’s so important for our airline. We’re on a path to net-zero emissions by 2050, and there is a lot to be excited about, including a recent study American participated in with Google Research and Breakthrough Energy on avoiding contrails in flight.

S6:E7 – ‘We’re excited to add new destinations to the mix’ — Brian Znotins Aug 17, 2023

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In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network Planning, talks about the summer 2024 network announcement. Next year, we’ll offer service to three new European cities, add one brand new route and resume service to Venice, Italy (VCE), from ORD.

Earnings Highlights — 2Q23 Jul 21, 2023

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Listen in to the latest episode for a recap of the second-quarter 2023 earnings call. Get the highlights of what Robert and other leaders discussed — from financial to operational performance.

S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek Jul 14, 2023

Show notes

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.

S6:E5 - ‘We operate for our customers’ — David Seymour Jun 15, 2023

Show notes

In the latest episode of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how we’re working as a team and solving for the system to deliver a reliable operation this summer — and keeping our customers at the center of all we do. The summer started strong, and we’re well positioned to deliver in the summer weeks ahead — and beyond.

S6:E4 — ‘We want to be a winning franchise, not just have a winning season’ — Jessica Tyler Jun 02, 2023

Show notes

Jessica Tyler, VP, IOC, joins Ron DeFeo to talk about how the IOC team is focused on delivering for our customers and fulfilling the promise we made when they booked travel with us. Earlier this week, Chief Operating Officer David Seymour shared an update on our outstanding Memorial Day weekend operational performance, and the IOC is committed to continuing that momentum throughout the summer and year-round.

S6:E3 — ‘We are laser-focused on ensuring we have our operation running well.’ — Evie Garces May 08, 2023

Show notes

In the latest edition of Tell Me Why, Evie Garces, VP of Line Maintenance discusses the important around-the-clock work Tech Ops performs, the critical role the team plays in our summer operation and steps American is taking to open doors to careers in aircraft maintenance, ensuring a full pipeline of aviation maintenance professionals for the future.

Earnings Highlights — 1Q23 Apr 27, 2023

Show notes

Don’t have time to listen to the full earnings call? No worries. We’ve put together the highlights in our new podcast recapping the call where Robert and other leaders discussed our financial and operational performance.

S6:E2 — ‘Our customers have changed, and how they shop has changed’ — Scott Laurence & Thomas Rajan Apr 12, 2023

Show notes

In the newest edition of Tell Me Why, Scott Laurence, SVP of Partnership Strategy and International, and Thomas Rajan, VP of Global Sales, discuss how American is implementing New Distribution Capability technology, which we use to distribute offers to customers through travel retailers, and giving customers the best content by improving the digital retail experience.

S6:E1 — ‘We are ready to execute for a great summer’ — Julie Rath Mar 29, 2023

Show notes

In the Season 6 premiere of Tell Me Why, Julie Rath, SVP of Airport Operations, discusses how the American team is carrying our strong operational momentum forward, following an impressive first quarter and spring break operation period so far. With the summer in sight, our focus remains on delivering a reliable operation for our customers by planning, executing and recovering. For the Airport Operations team, Julie says that means doubling down on our turn performance with the right tools and support. And when the inevitable spring and summer storms hit, we’ll continue to prioritize our swift recovery with a resilient plan, the right resources, refined processes and new technology.

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