Tell Me Why

Latest Episodes:

S9:E4 — ‘The American product is something people want to buy’ Jun 17, 2026

Show notes

In this episode of Tell Me Why, Chief Commercial Officer Nat Pieper reflects on nearly three decades in the airline industry — including a surprising family tie to American’s earliest roots — and explains the “commercial virtuous circle” that guides how we build our network, elevate the customer experience and strengthen revenue and loyalty.

S9:E2 — ‘Our technology focus is to enable the goals of the airline’ — Ganesh Jayaram Mar 12, 2026

Show notes

In the latest episode of Tell Me Why, American’s Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to talk about the priorities for American’s IT team, how technology is helping to improve the team member and customer experience and how American is leveraging AI to build a more efficient airline.

S9:E1 — ‘We need to make sure we’re investing in technologies‘ — Larry Culp Feb 19, 2026

Show notes

In the first episode of Season 9 of Tell Me Why, GE Aerospace Chairman and Chief Executive Officer Larry Culp joins Chief Communications Officer Ron DeFeo to talk about the decades-long relationship between American and GE Aerospace and how GE and CFM’s fuel-efficient engines power American’s aircraft. Larry emphasized GE Aerospace’s commitment to deliver best-in-class engines to help American maximize the power of our fleet and network to connect more people to more places than any other airline.

S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones Nov 17, 2025

Show notes

In the latest episode of Tell Me Why, Dallas Cowboys Owner, President and General Manager Jerry Jones joins Chief Communications Officer Ron DeFeo at The Star in Frisco, Texas, to talk about the power of partnership and what it means to build something enduring. Jerry reflects on the Cowboys’ long-standing relationship with American Airlines, the shared pursuit of excellence and how customer experience is at the heart of everything.

S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto Oct 06, 2025

Show notes

In the latest episode of Tell Me Why, Finnair CEO Turkka Kuusisto discusses the importance of oneworld and the Atlantic Joint Business. He also discusses Finnair’s recent centennial, improvements to the customer experience and the airline’s focus on sustainability.

S8:E5 — ‘We opened some amazing new routes’ — José Freig Sep 30, 2025

Show notes

In the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José also highlights the excitement of international team members as American heads into its centennial year.

S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Duffy Aug 22, 2025

Show notes

U.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.

S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins Aug 14, 2025

Show notes

Brian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.

S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram Jun 23, 2025

Show notes

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden May 22, 2025

Show notes

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.

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