Tell Me Why

Latest Episodes:

S7:E7 — ‘We’re making loyalty even more rewarding.’ — Scott Chandler Dec 12, 2024

Show notes

In the latest episode of Tell Me Why, Scott Chandler, Senior Vice President of Revenue Management and Loyalty, joins Ron DeFeo, Chief Communications and Marketing Officer, to share exciting updates to the AAdvantage® program. From getting to use your miles onboard to keeping it straightforward to earn status, discover how we’re making loyalty more rewarding for our customers.

S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson Nov 21, 2024

Show notes

In the latest episode of Tell Me Why, Capt. Alan Johnson, Vice President of Flight, and Cedric Wilson, Vice President of Safety Systems, Efficiency and Compliance, join Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our Operations team is getting ready for a busy holiday travel season. Learn more about how American is preparing to welcome nearly 8.3 million customers during the Thanksgiving holiday period on our Newsroom.

S7:E5 — ‘We want to increase travel.’ — Geoff Freeman Oct 21, 2024

Show notes

In the latest episode of Tell Me Why, Geoff Freeman, President and CEO of U.S. Travel Association, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the work the association is doing to advocate on behalf of the travel industry. American is a proud member of U.S. Travel and partners with them to ensure that the interests of the travel community, and all those employed by it, are effectively represented within the legislative process.

S7:E4 — ‘These destinations are a gateway to the rest of Europe.’ — Brian Znotins Sep 10, 2024

Show notes

In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network and Schedule Planning, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the summer 2025 network announcement. American continues to grow its comprehensive global network and will offer customers five new routes to Europe next summer, including returning to Edinburgh, Scotland (EDI) for the first time since 2019.

S7:E3 — ‘We’ve really been focusing on supportability.’ — Heather Garboden Aug 16, 2024

Show notes

In the latest episode of Tell Me Why, Heather Garboden, Senior Vice President, American Eagle and Cargo, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our regional carriers and Cargo team are helping us achieve our goals of running a reliable and profitable airline.

S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram Jun 07, 2024

Show notes

In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. Team members are leveraging technology to support customers this summer by mitigating disruptions, driving faster recovery during irregular operations and delivering new features that make the customers’ travel journeys easier. To better support our customers and team members, IT is reengineering how they work with a focus on resiliency in delivery, excellence in engineering and modernizing technology.

S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour May 15, 2024

Show notes

In the Season 7 premiere of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to preview American’s summer operation and share some of the preparations we’ve made to ensure the airline runs smoothly for our customers during this critical time of year.

Learn more about our preparation for the summer travel season on our Newsroom.

S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja Dec 28, 2023

Show notes

In the season 6 finale of Tell Me Why, Vasu Raja, Chief Commercial Officer, talks about how we think about our business and our customers – from the best global network to the award-winning AAdvantage program to connecting directly with our customer.

S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni Nov 13, 2023

Show notes

In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, talks about our strong operational performance, how we’ve prepared for the Thanksgiving holiday travel period and the latest tools and technology helping our team. We’re running the best operation in our history, and we’re prepared to continue delivering for our customers this winter holiday season. Learn more about what we’re expecting for Thanksgiving holiday travel on our Newsroom.

S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dynamics’ —Meghan Montana Sep 14, 2023

Show notes

In the latest episode of Tell Me Why, Meghan Montana, Senior Vice President and Treasurer, talks about the recent run-up in fuel prices, the proactive decisions we’re making to protect American from the rise in costs and how team members around the system can help conserve fuel.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected