Tell Me Why

Latest Episodes:

Earnings Highlights — 4Q22/FY22 Jan 27, 2023

Show notes

Don’t have time to listen to a full earnings call? We’ve launched a new series with all the highlights. Hear what CEO Robert Isom had to say about our financial and operational performance in 2022 and what lies ahead for American.

S5:E13 — ‘We’re ready to run a reliable operation during the winter holiday’ — Julie Rath Dec 14, 2022

Show notes

In the Season 5 finale of Tell Me Why, Julie Rath, SVP of Airport Operations, joins Ron DeFeo, Chief Communications Officer, to discuss how our team ran a reliable operation during the Thanksgiving holiday travel period and is prepared to serve more than 10 million customers during the winter holiday travel peak. She said the team is prepared to control the controllables and deliver for our customers thanks to the great partnerships that exist across the airline, team member staffing and winter weather prep.

S5:E12 — ‘The uniqueness of Stand Up To Cancer partnering with American is just so special’ Nov 09, 2022

Show notes

In the latest episode of Tell Me Why, Rusty Robertson, award-winning marketer and Co-founder of Stand Up To Cancer (SU2C), and Eric Stonestreet, two-time Emmy Award-winning actor, best known for his portrayal of Cam on the hit comedy series “Modern Family,” join Ron DeFeo, Chief Marketing and Communications Officer, to talk about what makes American’s partnership with SU2C so unique, how funding supports scientists in the mission to make every cancer patient a long-term survivor and how their personal stories make them passionate about this cause.

S5:E11 — ‘We’re creating a global network with our partners’ — Scott Laurence Oct 26, 2022

Show notes

In the latest episode of Tell Me Why, Scott Laurence, SVP of Partnership Strategy, joins Ron DeFeo, Chief Communications Officer, to talk about how our partnership strategy is helping us create a world-class customer experience. Scott also discusses the importance of our new agreement with all three major global distribution systems and how our redesigned AAdvantage program is helping contribute to our goal of returning to profitability.

S5:E10 — ‘We have an incredible team running a reliable hub’ — Ralph Lopez Oct 17, 2022

Show notes

In the latest episode of Tell Me Why, Ralph Lopez, VP of CLT Operations, joins Ron DeFeo, Chief Communications Officer, to talk about the work the team is doing in CLT to run a reliable operation. Succeeding in DFW and CLT is critical to our airline’s success and the team in CLT is setting an important tone across key dependability metrics. Plus, Ralph and Ron share more about their excitement for the upcoming World Cup.

S5:E9 — ‘Our reliability in September was the best September we’ve ever had.’ — JC Gulbranson Oct 06, 2022

Show notes

In the latest episode of Tell Me Why, JC Gulbranson, Senior Vice President of Flight Operations and IOC, joins Ron DeFeo, Chief Communications Officer, to discuss American’s strong operational performance in September, including during the devasting hurricanes, as well as what we’re focused on as we carry that momentum into October and through the busy holiday travel season.

S5:E8 — Hispanic Heritage month and 25 Years of the Latin Diversity Network — Juan Carlos Liscano Sep 26, 2022

Show notes

In the latest episode of Tell Me Why, Juan Carlos Liscano, Vice President of MIA Operations, joins Ron DeFeo, Chief Communications Officer, to discuss his personal story tied to Hispanic Heritage Month and the Latin Diversity Network (LDN) Employee Business Resource Group (EBRG) as it celebrates 25 years of supporting local communities.

S5:E7 — ‘The operation plays a really critical role in the schedule that we fly’ — Brian Znotins Aug 29, 2022

Show notes

You’ve likely seen news articles lately about changes to our schedule, but there’s more to the story than just the headlines. In the latest episode of Tell Me Why, Brian Znotins, Vice President of Network Planning, joins Ron DeFeo, Chief Communications Officer, to discuss how schedules are built to meet the needs of our customers, team members and the operation. Looking for more insight into how schedules are built? Read Brett Snyder’s story that breaks down the process on Cranky Flier.

S5:E6 — ‘We have a lot of flexibility as we continue to navigate the recovery’ — Meghan Montana Aug 17, 2022

Show notes

In the latest episode of Tell Me Why, Meghan Montana, , Vice President and Treasurer, joins Ron DeFeo, Chief Communications Officer, to share insight on three important topics – liquidity, debt and fuel. Meghan explains how well-positioned we are to continue navigating the post-pandemic recovery and how her team is focused on managing costs and reducing debt so we can achieve our goal of returning to profitability.

S5:E5 — ‘We want to build the best network in the world and deliver on it reliably’ — Anne Moroni Jun 06, 2022

Show notes

In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, and Brian Znotins, Vice President of Network Planning, join Ron DeFeo, Chief Communications Officer, to talk through how we’ve worked to build and deliver the best network in the world. Together with their teams, they’ve focused on building a schedule that our customers want to fly and that we can run reliably, with extra focus on our two biggest hubs – DFW and CLT.

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