Next Level BizTech

Latest Episodes:

82. Is AI better at QA than a human in the contact center? With Giles Potter Aug 16, 2023

Show notes

Tune in today with our special guest from Auckland, Giles Potter of Great Outcomes! Giles drops golden nugget after nugget as we tackle the argument of AI in the Contact Center and its role in Quality Assurance. You'll hear about Giles' path from the automotive sector to starting his own business to ultimately help customers improve their Customer Experience! There are tons of tips and lessons learned you won't want to miss.

81. Is AI better than a human being in QA for the contact center agents? With Ashish Nagar Aug 09, 2023

Show notes

Listen in today as we discuss the hot topic of AI, specifically AI in the Contact Center, and if it's better at Quality Assurance than a human. Ashish Nagar, CEO of Level AI, joins us today as we dive deep into their real-time QA offering and how it sits on top of other contact center offerings. We talk about Generative AI and how it solves some of the most common problems in the contact center and turns them into revenue-generating machines!

80. Is AI better than a human being in QA for the contact center agents? With Jason Lowe of Telarus Aug 02, 2023

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Interested to hear more about how AI and ChatGPT are being applied in the Contact Center? Then you won't want to miss this talk track. Listen in as we discuss with Telarus Contact Center Solution Architect Jason Lowe. Jason outlines key evolutions in the contact center technology space, the evolution of Artificial Intelligence and all the supporting tools, along with what happens to a business if they fail to adopt them. We might even hear about Jason Lowe's secret talents as a singer and DJ!

79. Secrets to Helping Customers Monetize their WiFi Analytics with Chris Keojampa of FCS Jul 26, 2023

Show notes

Today we're joined by Chris Keojampa from our partner FCS in Texas. Chris has a phenomenal background and not only discusses how they scrapped and started FCS, but dives into their strengths in retail, collaboration and we go through some key struggles he's been able to solve with retail & Microsoft.

78. Secrets to Helping Customers Monetize their WiFi Analytics with Shawn Nace of Telesystem Jul 19, 2023

Show notes

Did you know you can help your customers can monetize their Wi-Fi? Listen in as we have Shawn Nace, Sales Engineering Manager of Telesystem, on with us to talk about a new product they have that allows just that. It works with just about any existing hardware they have, and it puts revenue back in the customer's pocket and in yours! You might also hear about some of their new IoT and security solutions too!

77. Secrets to helping customers monetize their WiFi analytics with Sarah Freeman of Attollo Tech Jul 12, 2023

Show notes

Listen as we talk with technology leader Sarah Freeman of Attollo Tech in Arizona. She talks about her complete flip from automotive to technology sales and where it accelerated from there. Through this segment, we'll get into wifi, analytics, and secrets to help customers also learn how to improve their business and monetize them as well! Later in the segments, we'll talk specifically about struggles through retail specifically.

76. Cloud: What are the top three ways Kubernetes can help your customers? With Compunet Jul 05, 2023

Show notes

Buckle up as we go heavy into Containers and Advanced Cloud with Dan Beeler and Alex Hughes from Compunet. On today's track titled Three ways to help your customers modernize with Kubernetes, we uncover that it isn't always about the technology, it's about the Application and the business problems we're solving for. You'll hear how Dan never quite made it into Alice in Chains, but he got closer than you might know and somehow ended up in Biz Dev and Engineering. There's lots to unpack here and you won't want to miss a minute of it!

75. Cloud: What are the top three ways Kubernetes can help your customers? With Jeff DeVerter Jun 28, 2023

Show notes

Listen in as we talk to Jeff Deverter, Chief Technology Evangelist about a new and evolving topic of Cloud, Containers, and Kubernetes. Jeff lays out his destiny and passion for technology growing up his entire life learning from his father who played a key role at IBM for 30+ years. He also gets into three key ways to talk about helping customers modernize regardless of where they are, on-prem, partial cloud, or even struggling with legacy app designs, you'll learn how Rackspace can help!

74. Cloud: What are the top three ways Kubernetes can help your customers? With Chad Mowery Jun 21, 2023

Show notes

Listen in today as we talk to Chad Mowery, Cloud Solution Architect at Telarus. Chad talks about some cutting-edge cloud services such as Kubernetes and a few ways it can help your customers modernize in cloud. You'll find a few helpful tips, some basics around containers, and great conversation starters to open this door with your customers.

73. Direct Routing or Operator Connect with Microsoft Teams? With Joe Mauk Jun 14, 2023

Show notes

Don't miss this episode where we talk to Joe Mauk of C3 Technology Advisors about UC, Contact Center, MS Teams, and more on this episode titled: Direct Routing or Operator Connect with MS Teams - Which is better? Joe dives in about his history from a customer perspective along with his transition as the initial UC/CC Expert with C3 and crushing a huge deal only two weeks into his start!

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