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Workday Gold — Technology
Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.

Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.

Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.

Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

Copyright: © 2024 Workday Gold

Latest Episodes:

Creating Effective Governance for Multi-Organization Workday Tenants Apr 25, 2025

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In this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, and the establishment of empowering governance structures.

The conversation highlights the significance of collaboration, transparent communication with HR leaders, project management transparency, and managing expectations during system adoption. Jeff shares his team's methodology, emphasizing the balance between adaptability and accountability in governance.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Jeff Livingston, you can find him on LinkedIn:

https://www.linkedin.com/in/jeffrey-livingston-74672a7b/

My Favorite Workday Sayings (Part 2) Apr 18, 2025

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable takeaways for both Workday administrators and users.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

My Favorite Workday Sayings (Part 1) Apr 11, 2025

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Workday and AI Experiments: Exploring New Frontiers Apr 04, 2025

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In this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of engaging with the AI tools and invites listeners to share their experiences and insights.

Here are a couple of tools that he mentions and that he has been experimenting with:

Sesame.com: Go to the website and click “Demo.” Then, select Maya or Miles to have a life-like conversation with AI.
Google’s NotebookLM:

Check out this 30-minute video of examples by Tiago Forte called

“NotebookLM will change the way you learn- Here’s Why!”

Pro Tip: If you aren’t using the paid versions of the chat tool of your choice, I encourage you to upgrade. In my testing, there is a huge difference!

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

Harnessing AI in Workday: A New Era Mar 28, 2025

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In this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefits of participating in early adopter programs, and how these initiatives can enhance user experience and product development.

The conversation highlights the significance of leveraging technology to improve efficiency and foster collaboration in the workplace. In this conversation, Keith and John discuss the integration of AI within Workday, focusing on innovations that enhance user experience, streamline processes, and improve overall efficiency. They explore the importance of case deflection, the role of AI in job catalog management, and the integration of Workday with external platforms like Microsoft Teams and Slack. The discussion also highlights the proactive approach of organizations in leading AI initiatives and the potential future developments in AI technology within the HR space.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

Connect with John Bruce on LinkedIn at https://www.linkedin.com/in/johntbruce/

Leverage Workday Rising and RUGs to Build Relationships Mar 21, 2025

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In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss the importance of regional user groups and how to get the most value from attending Workday Rising. They explore how these platforms can enhance relationships, networking, and professional development within the Workday community. The conversation also touches on the value of creating personal user groups and the unique experiences offered at Workday Rising events.

Christian Delcid and Keith Bitikofer discuss the vibrant atmosphere and opportunities at Workday Rising, likening it to a pep rally filled with energy and excitement. They delve into the keynotes and presentations that attendees can expect, emphasizing the importance of engaging with vendors and other professionals on the expo floor. The discussion highlights strategies for maximizing connections, justifying the investment in attending Rising, and the impact of such events on career growth and retention within organizations.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

From Integration Consultant to Developer Relations: Nick Moores' Workday Journey Mar 14, 2025

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In this episode of Workday Gold, Keith Bitikofer talks with Nick Moore, head of Developer Relations at Workday. They discuss Nick's journey into the Workday ecosystem, Workday Extend, DevCon, Built on Workday, and the importance of empathy in technical communication. They explore the evolution of Workday Extend and the significance of community building among developers. The conversation also highlights the value of hands-on learning at events like DevCon and emphasizes the need for collaboration between technical and functional experts.

In this conversation, Nick Moores and Keith Bitikofer discuss the evolution of the DevCon conference, emphasizing hands-on learning experiences, partnerships, and the importance of networking for career growth. The discussion also touches on the opportunities available through the Built on Workday program and the significance of being proactive in one's career development.

If you are interested in learning more about Workday Extend, follow the Workday Developers page on LinkedIn and join the developer forum at forum.developer.workday.com—now accessible to anyone with Workday Community access.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Nick Moores, you can find him on LinkedIn:

https://www.linkedin.com/in/npmoores/

Governance and Standards for Workday Software Mar 07, 2025

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology.
The conversation emphasizes the balance between structure and flexibility in organizational processes, aiming to enhance the effectiveness of Workday support. They delve into the intricacies of change management within Workday, emphasizing the importance of structured testing and accountability. They discuss the critical role of naming conventions for calculated fields and reports, advocating for consistency to enhance clarity and efficiency. The conversation wraps up with a focus on governance and documentation best practices, highlighting how these elements can streamline processes and improve troubleshooting efforts in a small team environment.
Takeaways
- Governance is a defined process for organizational operations.
- Lack of governance can lead to chaos and inefficiency.
- Maturity in Workday support develops in a Workday customer support team over time.
- Establishing an escalation path is crucial for effective decision-making.
- Communication is key in managing stakeholder expectations.
- Release management involves moving changes from test to production environments.
- Engaging multiple stakeholders in decision-making fosters collaboration.
- A well-defined governance model can prevent crises during critical processes.
- Testing changes at the appropriate level is crucial.
- Accountability in change management helps prevent issues.
- Limiting the number of people making changes in production is beneficial.
- Consistency in naming conventions aids in clarity and efficiency.
- Documentation is key for troubleshooting and governance.
- Effective governance can save time and headaches in the long run.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, governance, standards, escalation path, release management, deployment methodology, ITIL, organizational processes, software support, Workday Gold, Workday, change management, naming conventions, governance, documentation, calculated fields, integrations, report management

Best Practices about Workday Student with Kristina Kelpe Feb 28, 2025

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In this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practices in higher education technology. In this conversation, Kristina Kelpe and Keith Bitikofer discuss the complexities of implementing Workday in higher education institutions. They explore the importance of understanding system integrations, the flexibility of Workday, and the necessity of long-term planning. The conversation emphasizes the significance of data models in integrations, collaborative reporting, and the challenges of pre-delivered reports. They also highlight the concept of phantom statuses in reporting and the need for thorough validation of data to ensure accurate outcomes.

Takeaways

- Kristina Kelpe has a diverse background in higher education and technology implementation.

- Workday Student is a distinct product line, not just a version of Workday for higher education.

- The implementation of Workday Student typically spans 18 months to 2 years.

- User experience design is critical for successful student implementations.

- Workday's cloud-based system offers significant advantages over legacy systems.

- A techno-functional approach is necessary for effective Workday support.

- Financial aid is a complex module within Workday Student.

- Workday Student impacts multiple offices within an institution, not just the registrar.

- Dashboards can enhance user experience and streamline processes in Workday.

- Best practices are essential for navigating the complexities of Workday Student implementation. Understanding the technology stack is crucial for schools.

- Start with a minimum viable product to ease transitions.

- Workday's flexibility allows for easy changes over time.

- Long-term planning is essential for successful implementation.

- Collaboration between functional and technical teams is key.

- Data models must be embraced for effective integrations.

- Validation of data is necessary to avoid errors.

- Pre-delivered reports may not meet specific institutional needs.

- Phantom statuses can lead to misinterpretation of data.

- Continuous learning and adaptation are vital in higher education.

Keywords

Workday, Workday Student, higher education, implementation, technology, consulting, project management, user experience, dashboards, best practices, Workday, higher education, system integrations, data model, student information system, reporting, configurability, long-term planning, data governance, implementation

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Kristina Kelpe, you can find her here: https://www.legatostrategic.com/
https://www.linkedin.com/in/kristinakelpe/

Leadership and Product Ownership of Workday Software Feb 21, 2025

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer.

They discuss the importance of effective communication within teams. They explore how Workday's strategic direction and potential new functionality impact decision making around project requests. The discussion also delves into crisis management, leadership dynamics, and the significance of maintaining a calm demeanor to facilitate problem-solving and collaboration.

Takeaways
- Building relationships is key to influence.
- Understanding levels of influence can guide relationship-building efforts.
- Positional influence is based on authority, while relational influence is based on trust.
- Trust is a dynamic asset that can be built or eroded over time.
- Celebrating wins helps maintain morale and engagement.
- Intentional storytelling can highlight team achievements.
- Networking in informal settings can strengthen professional relationships.
- Influence often comes from unexpected sources, not just the org chart.
- Regular communication about successes is crucial for ongoing engagement. - Communicating wins to leadership and key users is essential to avoid negative assumptions.
- Being in a state of overwhelm can hinder effective problem-solving.
- Users need to feel heard to foster collaboration.
- Separating short-term and long-term issues can ease tension.
- Continuous learning is vital in both professional and personal relationships.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
Workday, leadership, product ownership, influence, communication, relationships, coaching, project management, organizational dynamics, trust, Workday, communication, strategy, overwhelm, crisis management, leadership, support prioritization, coaching, productivity, team dynamics

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