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Workday Gold — Technology
Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.

Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.

Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.

Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

Copyright: © 2024 Workday Gold

Latest Episodes:

Building Your Workday Support Model (continued) Nov 29, 2024

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This week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”
In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of managing Workday systems, focusing on the importance of distinguishing between configuration and transactions, budgeting for flexibility, governance in multi-company environments, and establishing defined processes for support requests. They also discuss the significance of backlog management and technical debt, emphasizing the need for a structured approach to ensure efficient operations and compliance within Workday.
In this conversation, Keith and Christian talk about:
- How it's crucial to keep configuration and transaction roles distinct to maintain audit integrity.
- Budgeting for flexibility allows organizations to adapt to unforeseen challenges in Workday support.
- Governance decisions should prioritize the good of the group, especially in multi-company environments.
- A defined process for handling support requests helps teams manage expectations and avoid being the “bad guy.”
- Understanding the difference between backlog items is essential for effective project management.
- Technical debt must be acknowledged and managed to maintain system integrity and performance.
- Having a clear roadmap helps prioritize projects and manage resources effectively.
- Communication with end users about project statuses fosters transparency and trust.
- Flexibility in budgeting allows for better resource allocation in response to changing needs.
- Simplicity in processes often leads to better outcomes and easier management.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, configuration, transactions, budgeting, governance, support requests, backlog, technical debt, process management, HR systems

Building Your Workday Support Model Nov 22, 2024

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This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues.

In this conversation, Keith and Christian talk about:

The new AI tools in Workday R2 enhance user experience.
Collaboration between HR, IT, and finance is crucial.
A Workday Product Owner aligns system capabilities with vision.
Support roles need to be clearly defined in job descriptions.
SMEs can provide valuable support but have limitations.
Understanding support levels helps in effective issue resolution.
Proactive planning is essential for Workday management.
Change management is critical for new functionalities.
Communication between teams prevents silos.
A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management

Building a Foundation (continued) Nov 15, 2024

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This week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.”

In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.

In this conversation, Keith and Christian talk about:

How evaluating your Workday support structure is crucial for improvement.
Change management is essential for successful Workday implementation and for Phase X projects.
Complexity in an organization directly affects support staffing needs.
Communication and training are key components of effective change management.
Understanding your audience is vital for successful change initiatives.
Regularly reassess your organization's complexity as it evolves.
Involve multiple departments in the prioritization process for requests.
Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience

Building a Foundation Nov 08, 2024

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This week, Keith speaks with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation”

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss key insights from Workday Rising and delve into the foundational aspects of supporting Workday. They emphasize the importance of understanding the minimum viable product during implementation, the stabilization phase post-launch, and the necessity of aligning organizational policies before configuring the system. The conversation also touches on the strategic role of Workday within organizations and the impact of leadership changes on system perception and support.

In this conversation, Keith and Christian discuss how Workday Rising showcased significant innovation and energy in the ecosystem. Understanding the minimum viable product is crucial for successful implementation. The stabilization phase is often longer than expected and requires ongoing attention. Policies must be established before configuring Workday to avoid pitfalls. Workday's role as a core system impacts budget and training decisions. Leadership changes can shift the perception and support of Workday. Data quality is essential for a smooth transition to Workday. User expectations must be managed during the implementation process. Integration and reporting capabilities are vital for the effective use of Workday. Continuous improvement and feature addition are key benefits of using Workday.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, Workday Gold, software support, Workday Rising, minimum viable product, stabilization phase, policy configuration, organizational strategy, HR systems, enterprise resource planning

What Makes Workday Different from Legacy Systems? Sep 12, 2024

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This week, Keith speaks with Christian Delcid about the first chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “What Makes Workday Different than Most Legacy ERP Systems?”

In this episode, Keith and Christian explore the fundamental differences between Workday and other legacy systems, highlighting Workday's ability to streamline business processes and empower non-technical users. They also discuss the implications of Workday's business model, including the functionality of Extend and the coming app marketplace. Additionally, they touch on Workday's constant evolution and the need for Workday analysts to stay updated and adapt to the changes.

In this conversation, Keith and Christian discuss the importance of staying up-to-date with new functionality in the Workday ecosystem. They emphasize the need for individuals to take the initiative in exploring and testing new features, even if it's not a priority for their organization. They also highlight the significance of understanding the perspective of senior leadership and aligning Workday with the company's overall strategy. The conversation concludes with the importance of flexibility and adaptability in navigating the dynamics of the organization.

For information on Keith's books and coaching services, visit KeithBitikofer.com.

To connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

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