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Workday Gold — Technology
Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.

Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.

Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.

Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

Copyright: © 2024 Workday Gold

Latest Episodes:

Success Matters: How Do You Measure It in the Workday Space? Feb 14, 2025

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success.
They also discuss the importance of understanding leadership perspectives, navigating changes in leadership, and the necessity of effective communication with senior leaders. The conversation emphasizes the role of anecdotal evidence alongside data-driven decision-making, the need for alignment across departments, and the critical function of support teams in facilitating cross-departmental collaboration.
Takeaways
- Success is defined differently by various stakeholders.
- Engaging in conversations is crucial for understanding success.
- Surveys can provide valuable insights but must be carefully crafted.
- Feedback should be gathered from leadership, end users, and support teams.
- Understanding the context of success is essential for effective measurement.
- Change management teams can facilitate feedback collection.
- Anonymous surveys may yield more honest responses.
- Cultural differences can impact perceptions of success in global organizations.
- Defining success requires ongoing dialogue and reassessment of expectations. Leadership's perception of Workday success often relies on feedback from their teams.
- It's crucial to communicate the bigger picture story to leadership.
- Changes in leadership can create challenges in understanding historical context.
- Anecdotal stories can complement data-driven decision-making.
- Alignment of expectations is necessary to avoid friction between departments.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, success measurement, feedback, surveys, coaching, leadership, Workday support, employee engagement, business processes, change management, Workday, leadership, communication, success metrics, change management, anecdotal evidence, cross-departmental collaboration, organizational impact, data-driven decisions, employee empowerment

Workday Insights from a Solutions Architect (Part 2) Feb 07, 2025

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In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem.
Takeaways
- Workday Extend allows for the creation of custom applications within the Workday ecosystem.
- Demetrio's journey with Extend began with a focus on automation and problem-solving.
- Extend provides a user-friendly interface for building applications without extensive coding knowledge.
- Real-world applications of Extend can significantly improve user experience and operational efficiency.
- The 'Built on Workday' initiative allows for broader access to applications without needing a Workday Extend subscription.
- Workday is evolving into a platform company.
- Understanding employee pain points is crucial for developing effective solutions with Extend.
- The growth of the number of Workday Extend Apps and events like DevCon highlights the increasing interest in Extend.
- Collaboration with solution partners can lead to innovative applications that address specific organizational needs.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn
https://www.linkedin.com/in/dwazar/
Keywords
Workday, Extend, digital transformation, HR technology, application development, platform company, custom solutions, user experience, integration, Built on Workday

Workday Insights from a Solutions Architect (Part 1) Jan 31, 2025

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In this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successful Workday projects. The conversation also covers the significance of user engagement in testing, data quality ownership, and aligning Workday solutions with business goals. Demetrio shares valuable insights from his recent stabilization projects and emphasizes the need for effective stakeholder engagement and governance.
Takeaways
- The role of a solutions architect involves looking at the big picture.
- Documentation is essential to avoid future pain points.
- Engaging users in testing helps identify issues early.
- Change management is crucial for user adoption.
- Data quality ownership can be a significant challenge.
- Stakeholder engagement is vital for project success.
- Aligning Workday solutions with business goals is essential.
- Just because you can implement a solution doesn't mean you should.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn
https://www.linkedin.com/in/dwazar/
Keywords
Workday, Solutions Architect, Change Management, Data Quality, Stakeholder Engagement, User Testing, Documentation, HR Technology, Workday Implementation, Workday Stabilization

Managing Your Workday Team Well Jan 24, 2025

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In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate progress and foster a positive work environment, especially in a remote setting.

Takeaways

- Providing feedback can be nerve-wracking but is essential for growth.

- Stepping out of your comfort zone is crucial for career development.

- Intentional leadership involves understanding team members' unique motivations.

- Employee engagement can be fostered through creative celebrations.

- Networking is vital for career advancement and opportunities.

- Work-life balance is important for employee satisfaction.

- Celebrating progress can enhance team morale and motivation.

- Remote work presents unique challenges for team engagement.

- Building relationships is key to retaining talent in competitive markets.

- Encouraging team members to share ideas can lead to innovative solutions.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Building Capacity Within Your Existing Team (Part 2) Jan 17, 2025

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This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency.

They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes.

Takeaways

- Aligning work based on team members' preferences increases satisfaction.

- Delegation should consider what team members enjoy doing.

- Vetting AMS providers is crucial for effective support.

- Truly understanding the problem is key to effective troubleshooting.

- Create new opportunities for team members to learn new areas of Workday.

- Effective communication with support teams enhances collaboration.

- Burnout can stem from misalignment between personal values and job roles.

- Choosing the right company can significantly impact career growth opportunities.

- Self-advocacy is key in navigating workplace dynamics and career advancement.

- Being intentional about career choices leads to greater fulfillment.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships

Building Capacity Within Your Existing Team (Part 1) Jan 10, 2025

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This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.

Takeaways

- Looking for ways to leverage your existing team capacity better is essential for effective team management.

- Firefighting mode is a common challenge in organizations.

- Tracking team member’s time helps you better understand your true capacity.

- Reducing incoming requests can alleviate team pressure.

- AI can be leveraged to improve efficiency in support tasks.

- Finding ways to delegate lower-level tasks can free up time for higher-level resources.

- Asking for help can save time and lead to quicker solutions.

- Setting realistic expectations is crucial for team morale.

- Creating knowledge articles or job aids can reduce repetitive inquiries.

Keywords

Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Staffing for Workday Jan 03, 2025

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In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday.

In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in team members. They discuss the necessity of having backup plans for staff, the impact of competitive rates on employee retention, and the significance of understanding different personality types when building effective support teams. The conversation highlights strategic considerations for organizations in managing their Workday staff and ensuring long-term success.

Takeaways

- AI is becoming increasingly accurate in providing Workday-related information.

- There is a limited pool of experienced Workday professionals.

- Internal candidates who understand the organization can be valuable hires.

- Hiring from within can lead to better team dynamics and retention.

- Career paths within companies are crucial for employee satisfaction.

- Interns and college students can be great sources of talent.

- The blend of HR knowledge and technical skills is essential for Workday roles.

- Hiring decisions should consider passion for the role, not just technical skills.

- Flexibility and creativity are key in the current talent market.

- Having a backup plan for staff is crucial for risk management.

- Competitive rates are necessary to retain talent in the Workday ecosystem.

- Organizations must decide whether to be a training ground or retain top talent.

- A blend of personality types is important for effective team dynamics.

- Cross-training staff can mitigate risks associated with absences.

- Understanding the needs of end users is vital for effective solutions.

- Strategic planning is key to setting teams up for success.

Keywords

Workday, AI, staffing, HR, IT, talent acquisition, training, career paths, employee retention, Workday Gold, Workday, HR, IT, team dynamics, curiosity, risk management, personality types, support staff, competitive rates, employee retention

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Find the Corner Consultants Workday Salary Survey here: https://cornerofficeconsultants.com/workday-salary-survey/

Mastering Workday Support: Strategies for Success Dec 20, 2024

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.

In this conversation, Keith and Christian talk about:

Building relationships with other customers is crucial.
Listening to user concerns helps identify the real problems instead of just symptoms.
Identifying influencers within your company can enhance support effectiveness.
Experimentation can lead to innovative solutions.
Firefighting mode is common but can be managed if you are intentional.
Strategic decision-making is essential for productivity.
Creating time for play can boost creativity.
Recognizing when you're in survival mode is critical.
Grounding yourself in your values helps maintain focus.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning

Building Your Own Personal Brand Dec 13, 2024

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This week, Keith speaks with Christian Delcid about building your own personal brand.
In this conversation, host Keith Bitikofer talks to Christian Delcid as they explore the importance of personal branding, particularly in the context of the Workday ecosystem. They discuss how personal branding serves as a digital interview, the significance of networking and building relationships, and the role of podcasting in establishing credibility. The conversation also touches on the challenges and strategies of content creation, the impact of social media, and the long-term value of publishing a book as a means to enhance one's personal brand. In this conversation, Keith Bitikofer and Christian Delcid explore the journey of sharing knowledge through writing and podcasting. They discuss the importance of embracing imperfection, the value of knowledge in the economy, and the significance of stepping out of comfort zones. The dialogue emphasizes the role of experimentation in content creation and encourages listeners to share their insights and connect with others in their community.
In this conversation, Keith and Christian talk about:
- Personal branding is like a digital interview.
- Building relationships is crucial for personal branding.
- Networking enhances credibility and opportunities.
- Podcasting can significantly boost personal branding efforts.
- Social media presence is essential for career growth.
- Creating valuable content can establish authority.
- Publishing a book can open new doors and opportunities.
- Consistency in posting on social media is key.
- Sharing knowledge helps build a supportive community.
- Personal branding is a long-term investment in your career. Writing a book can be a powerful career-building tool.
- Sharing knowledge opens doors for relationships and opportunities.
- The knowledge economy thrives on sharing valuable insights.
- Don't hesitate to put yourself out there; your voice matters.
- Experimentation is key to finding your niche in content creation.
- Perfectionism can hinder progress; focus on getting things done.
- Stepping out of your comfort zone leads to personal growth.
- Content is a role you play, not the entirety of who you are.
- The supportive nature of the community encourages sharing.
- Engagement builds over time; be patient with your journey.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
personal branding, Workday, networking, podcasting, social media, content creation, credibility, professional development, career growth, HR technology, writing, knowledge economy, personal development, podcasting, sharing knowledge, experimentation, comfort zone, content creation, networking, community

Handling Support Requests Dec 06, 2024

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This week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.”
In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including handling support requests, the importance of change management, and the role of communication in ensuring successful outcomes. They emphasize the need for thorough testing, user involvement in release management, and the significance of building relationships with end users to enhance the overall experience and effectiveness of Workday implementations.
In this conversation, Keith and Christian talk about:
- Handling support requests requires careful consideration.
- Change management is essential to avoid issues.
- Release management should involve end users.
- Integration creation often overlooks key details.
- Communication is vital in support roles.
- End users should be kept informed of changes.
- Building relationships with users enhances support.
- Documentation is crucial for future reference.
- Quick fixes can lead to long-term problems.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, support requests, change management, release management, integration, communication, end users, HRIS, software support

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