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Workday Gold — Technology
Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.

Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.

Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.

Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

Copyright: © 2024 Workday Gold

Latest Episodes:

#86: When Configuration Gets Easy, Context Gets Critical, with Laith Kosa Sep 25, 2026

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AI is making it easier to inspect, build, and eventually modify enterprise applications. But as the effort required to make a change decreases, another challenge becomes increasingly important: understanding everything that change might affect.

Laith Kosa joins Keith to explore the role of context in enterprise systems. They discuss how Workday configuration connects to security, business processes, integrations, identity platforms, and other applications—and why so much of that understanding still depends on institutional knowledge held by experienced team members.

They also consider what happens as AI increases the speed and volume of system changes, why preserving enterprise context will become increasingly important, and how the skills Workday professionals need may evolve.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Laith on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/laithkosa/

https://coraa.work/

#85: AI, Resumes, Rates, and the Changing Workday Market with Nicki Uchin Sep 18, 2026

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In this episode of Workday Gold, Keith talks with Nicki Uchin, partner at Corner Office Consultants, about how the Workday job market is changing and what candidates can do to stand out. Nicki shares lessons from her path through teaching, coaching, and recruiting, and explains why listening, curiosity, and understanding someone’s real motivators still matter in an increasingly automated hiring process.

Keith and Nicki also discuss AI-generated job descriptions and resumes, how Workday roles are becoming broader and more strategic, how to quantify your experience, and why LinkedIn is becoming a “live resume.” They also dig into contract rates, staffing markups, networking, and what independent consultants need to understand about treating themselves like a business.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Nicki on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/nickiuchin/

https://cornerofficeconsultants.com/

https://wdbeacon.com/

#84: Why Workday Admins & Consultants Need to Think End to End because of AI, with Andy Turnbull Sep 04, 2026

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In this episode of Workday Gold, Keith talks with Andy Turnbull, managing partner of Wave1, about his unconventional path through the Workday ecosystem. Andy shares what he learned moving from partner consulting into customer-side People Technology and People Operations leadership, and why that experience shaped the kind of consultancy he wanted to build for high-growth technology companies.

Keith and Andy also explore how AI is reshaping enterprise architecture, systems of record, systems of engagement, HR and IT collaboration, and the future role of Workday professionals. The conversation offers practical career advice for consultants, admins, analysts, and leaders who want to move beyond module expertise and think more strategically about end-to-end business transformation.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Andy on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/andy-turnbull-wave1/

#83: Workday Skills, Flex Credits, and What Teams Need to Know- With Jess Wagner Aug 28, 2026

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In this episode of Workday Gold, Keith is joined by Jess Wagner to talk about two practical topics Workday teams should be paying attention to: Workday Skills and Flex Credits. Jess shares why she is in the “turn it on” camp for Workday Skills functionality, how employee-entered skills can support development and career pathing, and why organizations should communicate the value to employees instead of waiting to build the perfect structure behind the scenes.

Keith and Jess also dig into Flex Credits, especially the API usage side that many teams may not be watching closely enough. They discuss how renewals, the Platform Consumption Console, API usage reports, nested web service calls, and agent adoption can all affect future costs. This episode is especially helpful for HRIS leaders, Workday admins, AMS teams, and anyone responsible for Workday planning, governance, or budget conversations.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Jess on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/jessicawagner/

As mentioned in the episode, here are the instructions for a Named Support Contact to create a Workday ticket to get your current integration API usage:

•Request Flex Credit API usage reports from Workday, by integration. Say that you approve them looking at the actual integration name.

When entering the ticket, choose:

•Customer Support >> Workday Product

•Select: Platform and Product extension

•Select: Integrations - API framework (product area)

•Subject: Please provide API Usage Logs from the tenant for a one-month period.
Then start digging through the results. Let me know what you find!

#82: Workday Professionals Need to Think One Level Higher- with Christian Delcid Aug 21, 2026

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In this episode of Workday Gold, Keith Bitikofer is joined again by Christian Delcid for a bigger-picture conversation about AI, Workday, and the future of work. Keith walks through how AI is moving from simple assistants and agents toward workflow redesign, where the real value comes from rethinking which steps need humans, which steps can be automated, and what data AI needs to support the process.

Keith and Christian also discuss what this means for Workday admins, analysts, and consultants. As AI front doors, data platforms, and systems of engagement evolve, Workday professionals have an opportunity to become the connectors between business users, IT, Workday data, and broader workflow design. This episode is especially relevant for anyone trying to understand how AI may reshape Workday support, consulting, and business process ownership.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

#81: What Happens When AI Can Read Your Workday Tenant? With Christian Delcid Aug 14, 2026

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In this episode of Workday Gold, Keith sits down with Christian Delcid to talk about the changing role of Workday admins in an AI-native world. Christian shares what it has been like to move into a more AI-forward organization and how tools like Claude Code, Codex, and read-only Workday tenant access are changing the way he researches, troubleshoots, and supports the business.

Keith and Christian also discuss Workday’s Deployment Agent, tenant inspection, governance, Flex Credits, and the importance of not setting aside human judgment. The conversation points to a bigger shift: the most valuable Workday professionals may be the ones who know both Workday and how to unblock AI so it can help with real business problems.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

#80: Coaching in the Flow of Work, with Alex Wilson Aug 07, 2026

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In this episode of Workday Gold, Keith sits down with Alex Wilson, SVP of Product at Cloverleaf, to talk about AI coaching, personality assessments, and how Workday data can help coaching show up in the flow of work. Alex shares how Cloverleaf uses behavioral insights, team context, calendar data, and Workday relationships to help people prepare for meetings, reflect on conversations, and better understand the people they work with.

Keith and Alex also discuss why many workplace conflicts may be rooted in misunderstanding rather than bad intent, why generic AI coaching can be too validating, and how managers can match work to both skills and motivation. This conversation is especially relevant for HR leaders, Workday customers, consultants, and anyone thinking about how AI can improve team communication and leadership.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Alex on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/alex-wilson-467b2244/

For more about Cloverleaf and their free trial:

https://cloverleaf.me/

#79: How AI Is Reshaping Testing, Delivery, and Customer Expectations, with Noah Borts Jun 26, 2026

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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.

They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Noah on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/noahborts/

For more about HappyPath:

https://happypath.io/

#78: You Get to Choose: Building a Sustainable Workday Career- with Dana Nairn Jun 19, 2026

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Dana Nairn’s Workday journey began in HR and payroll, continued through customer-side HRIS roles and consulting, and eventually led her to launch Authentik Consulting. In this episode, Dana joins Keith to discuss the differences between working for a Workday customer and a consulting firm, and how networks create both knowledge and career opportunities.

They also explore practical ways to enter the Workday ecosystem, why functional experience is so valuable, and how volunteering can help people build Workday skills over time. The conversation becomes a broader discussion about career ownership, burnout, values, and choosing work that fits the current season of your life.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Dana on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/dananairnworkdaywoman/

For more about :

https://authentikconsulting.com/

#77: Workday DevCon, AI, and the Career Coach That Won the Hackathon with Andrew Cesario Jun 12, 2026

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In this episode of Workday Gold, Keith is joined by Andrew Cesario, founder of a2i, shortly after Andrew’s team won the Workday DevCon hackathon. Andrew shares his Workday journey, what stood out from DevCon 2026, and how his team used new tools such as the Developer Agent, Workday Data Cloud, Live Data Query, and AI-enabled interfaces to build an employee career coach inside Workday in less than 24 hours.

Keith and Andrew also discuss what AI may mean for the future of Workday delivery, reporting, integrations, documentation, testing, and consulting. The conversation goes beyond the technology itself and explores why requirements, business understanding, human review, and judgment will become even more important as AI helps teams move faster. If you are a Workday customer, consultant, developer, or leader trying to understand where the ecosystem is headed, this conversation is worth your time.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Andrew on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/andrew-cesario/

For more about a2i:

https://a2i.com/

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