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Workday Gold — Technology
Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.

Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.

Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.

Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

Copyright: © 2024 Workday Gold

Latest Episodes:

From HR Assistant to Senior HRIS Analyst, with Stephen Timmons Jan 16, 2026

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Most Workday professionals don’t plan their careers; they grow into them. In this episode of Workday Gold, Keith Bitikofer sits down with senior HRIS analyst Stephen Timmons to talk about his journey from HR operations to owning Workday as a solo practitioner.

They discuss the realities of being the only Workday person, the pressure to have instant answers, why testing and documentation matter, how community plays a critical role, and how AI is shifting Workday roles from task execution to architectural thinking. If you’ve ever felt overwhelmed, behind, or unsure of your next step, this episode will hit home.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Stephen on LinkedIn.

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Extend, Agents, Sana, Flowise, and Pipedream: with Rick Leunisse Jan 09, 2026

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Workday Extend and AI agents are no longer theoretical, they’re already reshaping how customers solve real problems. In this episode of Workday Gold, Keith Bitikofer sits down with Rick Leunisse, co-founder of Incubane, to explore what’s actually working today.

They discuss why deep Workday knowledge matters more than ever, how Extend has matured into a strategic capability, and how Workday’s acquisitions, such as Sana, Flowise, and Pipedream, fit together. If you’re trying to understand where the Workday ecosystem is headed and how to prepare your skills and teams, this conversation will help you separate signal from noise.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Rick on LinkedIn.

Check out Rick's AI Agent Strategy Blueprint.

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Architecture Over Heroics: Rethinking Workday Support with Michael Domingo Dec 19, 2025

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Careers in the Workday ecosystem aren’t linear, and that’s often where the real growth happens. In this episode, Keith Bitikofer is joined by Michael Domingo, Senior Manager of HR Technology Engineering at CVS Health, to explore the journey from ticket-solver to architect and the changes that occur when Workday operates at a massive scale.

They discuss sustainable support models, the power of community learning, embedded guidance in Workday, and why “privacy debt” is emerging as a critical concern as AI becomes more embedded in HR technology. This conversation is packed with practical insight for Workday professionals, leaders, and anyone thinking about the future of HR systems.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Michael on LinkedIn.

Check out Michael's new Substack called 'The Department of First Things First.'

michaelpdomingo.com

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

The AI Agent Layer for Workday: What It Means for Consulting- with Harish Vashisht Dec 12, 2025

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Workday customers are demanding faster implementations, smaller consulting and customer support teams, less manual effort, and AI agents may finally make that possible.

In this episode, I talk with PeopleFlow.io founder Harish Vashisht about how AI tools are automating release testing, monitoring integrations, preserving institutional knowledge, and enabling consultants and support teams to do more with less. His team is building an “agent layer” for Workday that proactively detects issues, executes processes, and reduces the load on administrators and SMEs.

We also explore how these changes will reshape the consulting industry, impact team structures, and create new career paths for Workday professionals. Harish shares candid insights on the skills that matter most, the mindset shift required, and why experimenting with AI is now a critical part of professional growth.

If you’re curious where Workday is heading and what it means for your work, this conversation offers a compelling look into the future.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Harish on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/harish-vashisht-8553539/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Building Better Reporting in Workday: Lessons From the Trenches with Christian Delcid Dec 05, 2025

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Writing reports in Workday can be frustrating, time-consuming, and counterintuitive, especially for people coming from SQL, Power BI, or other reporting tools. In this episode, Keith and Christian break down why Workday reporting feels different, what new report writers should focus on, and how to accelerate learning by leveraging standard reports, governance frameworks, and smart defaults. Along the way, they share stories from projects where reporting went right and where it went very wrong.

The conversation also explores Discovery Boards, Matrix reports, and the shift toward visual analytics that users actually engage with. From tenant hygiene to integration ownership to drillable dashboards, this episode offers practical, real-world guidance for anyone who owns reporting in their organization. Whether you're supporting HR, finance, or operations, you'll find lessons and ideas you can apply immediately.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

From SpaceX to Building a Boutique Workday Business, with Zach Ledford Nov 21, 2025

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What does Workday look like through the eyes of a former SpaceX integrations expert? In this episode, I sit down with Zach Ledford, co-founder of Eljun LLC, to explore how integrations quietly power the success of every Workday implementation — and why companies move toward a best-in-class tech ecosystem. Zach shares what he learned building a managed integration service, productizing solutions, and supporting organizations that need Workday to connect cleanly with dozens of downstream systems.

We also talk about how AI will reshape Workday, why friction-point discovery is the most underrated skill in HR and IT, and the career advice Zach wishes he had learned 15 years earlier. Whether you’re an HCM analyst, a Workday leader, or someone exploring entrepreneurship in the ecosystem, this conversation will leave you with practical insights you can use immediately.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Zach on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/zachary-ledford-mba-pmp/

https://www.eljunllc.com/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Lessons from a Workday Pioneer: Floyd Walterhouse’s Journey from Mainframe to AI Nov 14, 2025

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Floyd Walterhouse has been shaping the Workday story since before most of us joined the conversation. As one of Workday’s earliest customers and design partners for U.S. Payroll, his insights are both historical and refreshingly practical.

In this 50th episode, Floyd joins Keith Bitikofer to share lessons from nearly five decades in IT — from mainframe coding to testing the Workday AI payroll agent. They discuss how collaboration, simplicity, and continuous learning drive long-term success in the Workday ecosystem.

If you’ve ever asked, “What does Floyd say?” on Workday Community, this episode is for you.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Floyd on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/floyd-w-607a71b/

The best place to follow Floyd is on Workday Community! That's where he puts his best content!

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Engineering Workday for Scale and AI: Lessons From Coinbase’s Head of HR Tech Nov 07, 2025

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In this episode, Keith sits down with Praveen Hari, Head of HR Engineering at Coinbase and a former Workday leader who helped launch Workday Extend. Praveen shares behind-the-scenes insight from building Workday solutions at massive scale across Meta, Amazon Twitch, and now Coinbase—where AI, automation, and event-based integration are redefining what HR tech teams deliver.

You'll hear how the most advanced Workday shops are adopting orchestration, middleware, MCP, and low-code tools, plus concrete advice to future-proof your career. If you want to understand where Workday is heading—and how to grow with it—this is a must-listen conversation.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Praveen on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/praveenhari2000/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Project Rescue Lessons with Craig Erhorn Oct 31, 2025

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Most Workday project failures don’t come from configuration — they come from people capacity, leadership alignment, and missing accountability. In this episode, longtime project manager and rescue specialist Craig Erhorn shares what really goes wrong behind the scenes and how to fix it before it shows up in go-live risk logs.

Craig breaks down the patterns he’s seen over decades of implementations: executives who sponsor in name only, teams stretched to the limit, and timelines built on assumptions instead of workload reality. He also shares his own journey from customer to independent consultant, and why specialization and visibility are the keys to a sustainable consulting career. If you manage projects in the Workday ecosystem — or want to — this episode is packed with practical takeaways.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Craig on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/craigerhorn/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Moving to the Public Cloud: Lessons from the Front Lines with Christian Delcid Oct 24, 2025

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Workday customers will eventually be required to migrate from Workday’s private cloud to a hyperscaler-hosted public cloud — but many don’t yet understand what that actually means in practice.

In this episode of Workday Gold, Christian Delcid shares a firsthand look at his organization’s migration: what went smoothly, what nearly broke, and how they decided when to “rip off the band-aid.” His story reveals that the biggest lift wasn’t configuration — it was coordination across IT, security, vendors, integrations, candidate experience, and communication strategy.

Christian also breaks down the timing strategy, including why they migrated on a Thursday instead of a Saturday, and how payroll continuity became the anchor constraint. From vendor responsiveness to URL dependencies hidden across the business, this conversation turns the theory of migration into a real-world playbook. If you’re an HRIS, Financial Systems, or Workday Admin planning (or dreading) your own move, this episode will help you prepare for the parts no checklist fully captures.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

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