Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#116 - SCORE! Navigating Success in Home Service Growth with Scorecarding Apr 25, 2024

Show notes

In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion delves into the challenges and triumphs faced by entrepreneurs in the home service industry, highlighting the importance of adapting business strategies to different platforms, like LinkedIn, for growth and engagement. A significant portion of the episode is devoted to an in-depth discussion on the use of scorecards - a tool for evaluating employee performance based on key success metrics. Do you want to grow or start your plumbing, HVAC, or electrical business like these podcast pros? Then take your business tips and advice from the best and learn today what being 'Owned and Operated' is all about!

00:00 Introduction to Owned and Operated

00:26 Sponsor Spotlight: Service Scalers

01:02 Casual Conversations and Business Updates

01:54 Exploring LinkedIn for Business Growth

03:03 Navigating Business Challenges and Successes

04:45 Deep Dive into Scorecards for Business Management

09:33 Exploring the Impact of Seasonality on Business Metrics

13:34 The Art of Scorecarding in Business

19:02 Closing Thoughts and Workshop Announcement

19:44 Farewell and Podcast Outro
Episode Hosts:
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @thehvacjack on Twitter
Special thanks to our sponsor: Service Scalers:
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights:
a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe!
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com
Contact us: info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#115 - Turf, Territory, and Scaling Your Business with Johannes Hock Apr 23, 2024

Show notes

Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas. They discuss Johannes's background, how he got into the turf industry, the business model of turf companies, expansion plans, challenges of scaling, and the factors influencing the choice of new locations. If you’re looking to learn more about the world of self-funded search and small business acquisitions then your favorite electrical, HVAC, and plumbing growth podcast has exactly what you need.
Chapters
00:00 Introduction to Owned and Operated
00:34 AD - Transforming PPC Despair into Success
01:08 Deep Dive with Johannes Haack: From Track to Turf
02:54 Choosing Artificial Turf in Home Services
05:33 Exploring the Business Model of Turf Installation
07:57 Marketing Strategies and Customer Acquisition in Turf Industry
12:03 Scaling Up: Processes and Expansion Strategies
15:33 Vision for the Future: Aiming for a National Brand
19:11 The Operational Blueprint: Systems, Processes, and People
26:52 Expansion Strategy and Market Selection
30:40 Final Thoughts and Where to Find Johannes
Episode Host:
Jack Carr: @thehvacjack on Twitter
Guest Johannes Hock: @HockJohannes on Twitter
Special thanks to our sponsor: Service Scalers:
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe!
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com
Contact us: info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs Apr 18, 2024

Show notes

In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming to turn customers into promoters. They also cover the practical changes they’ve implemented in their business, such as improving call center operations and post-service cleaning protocols, to ensure a remarkable customer experience.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards Apr 16, 2024

Show notes

Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and prevent fraud in this insightful podcast episode. Learn from John's firsthand encounters with external and internal fraud attempts, such as a shocking incident involving attempted blackmail via Google reviews. Jack also shares his experiences, including subcontractor misconduct and service theft. Gain valuable insights and practical strategies to protect your business from fraud. Tune in to the top HVAC, plumbing, and electrical growth podcast for essential tips on safeguarding your small business against potential threats.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#112- Breaking Down One of the Largest Home Service Companies in America Apr 11, 2024

Show notes

John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John points to Leaf Filter as a standout example of a company that thrived by focusing exclusively on a specific service, implying that adopting a similar model of specialization and distribution could greatly benefit their business. Throughout their conversation, they contemplate how simplification could potentially accelerate their progress toward achieving significant revenue goals.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services Apr 09, 2024

Show notes

In this episode of the Owned and Operated podcast, John and Jack discuss the merits of buying versus building a business from their new studios. They emphasize the importance of reinvesting in the business rather than prioritizing personal expenses, and how such decisions impact growth and stability. They also explore the differing skill sets required for each approach and examine the concept of 'personal drag,' illustrating how personal lifestyle demands can affect business growth and strategy. Get all your plumbing, electrical, and hvac podcast information from the source!
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#110- Avoid These Mistakes and Save Money with Your Home Service Business Apr 04, 2024

Show notes

John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adopting a cost-saving-first philosophy by relocating the entire call center operations to the Philippines, expanding to multiple locations prematurely, and appointing the wrong person for crucial accounting roles. Meanwhile, Jack discusses his mistakes, including inadequate due diligence in acquisitions, underestimating the value of customer lists, and flaws in hiring practices. Both hosts explore how these mistakes, often driven by short-term cost-saving measures, resulted in significant financial losses and operational challenges. Join the Owned and Operated podcast for the best in electrical, plumbing, and HVAC growth information!
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#109- The $100M Goal: Why I'm Growing My Home Services Businesses Apr 02, 2024

Show notes

John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance of strategic hires, transitioning from generalists to specialists and experts, and the impact of proper staffing on business growth. They also share their experiences with a workshop they hosted, sharing success stories, and the challenges they face, including maintaining revenue during tough quarters, the significance of cultural fits in hiring, and long-term goals for their businesses.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#108- Cassie Niekamp: Scaling New Heights in the Fencing Industry Mar 28, 2024

Show notes

In this re-kick episode, Cassie Niekamp recounts her transition from the startup world to purchasing and running Bowden Fence Company. Cassie discusses the growth of the company, including revenue details, employee expansion, and system improvements. With a strong background in sales and recruiting for startups, Cassie provides valuable perspectives on business acquisition, scaling strategies, and effective management practices.
Episode Host:

John Wilson: @WilsonCompanies

Episode Guest:

Cassi Niekamp:@cassiniekamp

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#107- Rich Jordan's Entrepreneurial Journey in Plumbing Mar 26, 2024

Show notes

In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 to a projected $17 million in revenue over three years. Starting with no industry experience, Rich's military background as a Marine infantry officer played a significant role in his success. This episode covers Rich's initial plunge into the business world through real estate before purchasing Garon T Plumbing in New Jersey. Rich shares the operational challenges he faced, such as scaling the team, systematizing operations, dealing with parking logistics, and the nuances of purchasing and growing a small business.
Episode Host: