Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#136 - Getting Home Service Business Leads When the Season Changes Aug 13, 2024

Show notes

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business leads, generating those leads when times get quiet, and the various avenues an owner has available to source customers.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business Aug 06, 2024

Show notes

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you start to tie upsells into your sales practices. Do you know the difference between the excavation and pipelining business? Find out.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

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#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure Jul 30, 2024

Show notes

John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out of the woods? Give a listen to this week’s show, hear about organizational structure for small business owners, and get a massive knowledge level-up on how to grow your business through hiring.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special Thanks to Avoca AI Coaching and Training
Are you looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

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#133 - Managing HVAC Growth and Infrastructure in the Summer Heat Jul 16, 2024

Show notes

July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are the best moves to make in regards to expansion, future plans, and increasing your place in the market? Join Owned and Operated this week as the show breaks down the operational and real estate strategies around growth and how you can prepare to get big, even when the temperatures make you feel like shrinking.
Learn more about John’s exclusive Facebook group over at www.ownedandoperated.com.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

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#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered Jul 09, 2024

Show notes

It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating successful business models like new construction. Want to make sure you’re live for the next livestream? Learn more about John’s exclusive Facebook group over at www.ownedandoperated.com.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.
We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06
Check out our episode with Avoca AI founder Tyson Chen

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#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen Jul 02, 2024

Show notes

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. Tyson shares his extensive background in AI, his journey into the trades, and the groundbreaking features of Avoca's platform. Learn about best practices, the impact of empathy statements, and strategies to enhance your call center's performance, all while setting up your team for success.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing Jun 25, 2024

Show notes

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.
Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.
We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston Jun 18, 2024

Show notes

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or considering entering it, this episode is packed with valuable insights and practical advice.
Chapters
00:00 Introduction and Guest Welcome
00:16 Tour of the Shop
01:07 Comparing Home Service Companies
01:48 Digital Marketing Journey
02:26 Specialized Marketing Campaigns
02:58 Building an Agency for Home Services
03:57 Challenges in Home Service Marketing
07:44 Client Success Stories
13:52 Future of Home Service Marketing
15:00 Management Fees and PPC Commissions
15:36 Ownership Issues with Marketing Assets
16:20 Exploring New Marketing Options
17:32 The Importance of Lead Generation
19:17 Leveraging Technology and AI in Marketing
21:09 Building a Competitive Advantage
24:08 Client Success Stories and Referrals
25:26 Conclusion and Final Thoughts
Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Guest: Sam Preston of Service Scalers: @HeySamPreston
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

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#128 - How to Use AI for Home Service Business Success Jun 11, 2024

Show notes

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.

00:00 Introduction and AI in Home Services
01:35 Business Performance and Growth
12:47 Leveraging AI in Call Centers
23:32 Exciting AI Developments in Recent Months
24:18 The Future of AI in Home Services
25:13 AI's Impact on Marketing and Call Centers
26:26 Exploring Full AI Call Centers
28:20 Challenges and Adoption of AI in Call Centers
32:38 AI in the Field: Early Stages and Potential
39:10 Community Engagement and Resources

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training

Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.

https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#127 - May Q&A Session with John Wilson Jun 04, 2024

Show notes

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building business blueprints, recruiting for small operations, pricing during slow periods, and integrating new brands after acquisitions. Want to be there live for the next Q&A? Look below for a link to joining the Facebook group!
00:00 Introduction to Owned and Operated
00:28 Service Scalers Promo
00:52 First Live Stream and Q&A Introduction
01:28 Building a Blueprint for Growth
04:40 Competitive Advantages for Small Operations
08:45 Dynamic Pricing Strategies
12:45 Acquisition and Fleet Management
25:54 Outbound Strategy and Customer Retention
28:13 Evaluating New Business Opportunities
30:00 The End
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send Us Mail!

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