Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business May 30, 2024

Show notes

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies.
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00:00 Introduction to Owned and Operated
00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro
01:35 Exploring the Mindset of Thinking Big in Business
03:28 The Challenges and Opportunities of Business Growth
10:59 Considering the Impact of Raising Capital and Strategic Partnerships
14:16 Navigating Business Constraints and the Path to Expansion
21:30 The Role of Talent and Expertise in Scaling a Business
27:32 Concluding Thoughts on Business Growth and Listener Engagement
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#125 - Enhancing Team Performance: The Role of Training and EOS May 28, 2024

Show notes

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity issues, the nuance required in making significant business decisions, and the importance of continuous training and meetings to maintain high performance across teams.
00:00 Opening Banter and Vehicle Troubles
01:01 Company Growth and Staffing Strategies
03:20 Evaluating Business Deals and Acquisition Strategy
07:22 The Importance of Company Meetings and Core Values
08:42 Training, EOS Meetings, and Operational Nuance
14:54 Navigating Business Growth and Systematic Changes
24:38 Closing Thoughts and Invitation to Engage
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#124 - How to Survive Disaster in Home Service Business Ownership May 23, 2024

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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.
John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If you’re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!
00:00 Introduction to Owned and Operated
00:27 Transforming PPC Despair into Success
01:01 A Glimpse into the Hosts' Business Ventures
01:19 Navigating Business Challenges and Growth
03:25 Tackling Tough Questions: Lead Generation Strategies
05:08 Surviving Business Hardships: Strategies and Insights
13:05 The Importance of Preparing for the Worst
21:04 Closing Thoughts: Resilience in Business
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#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses May 21, 2024

Show notes

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services for optimization, and setting up efficient business models to drive growth. Don’t let May whiplash get you into a bottleneck!
00:00 Welcome to Owned and Operated: A Home Service Business Deep Dive
00:28 Exclusive Service Scalers Promo: Boost Your Business
00:51 The Dream Team: John Wilson and HVAC Jack
01:25 Navigating Business Challenges: From Whiplash to Winning Strategies
04:38 The Power of Accountability and Training in Business Recovery
09:19 Unlocking Hidden Revenue: The Impact of Optimizing Service Options
17:35 Sustaining Success: Implementing New Compensation Structures
18:07 From Disaster to Triumph: The Springboard Effect of a Challenging Month
19:37 The Capacity Conundrum: Overselling and Its Implications
20:00 Understanding Sales and Fulfillment Dynamics
20:21 The Impact of Fulfillment Delays on Cash Flow
21:00 Navigating Capacity Challenges in Residential Services
22:00 Strategic Adjustments to Manage Backlogs
22:16 The Perils of Overcommitting in Service Businesses
22:59 Optimizing Operations by Focusing on Core Services
26:09 Balancing Capacity and Demand in Busy Seasons
26:58 Maximizing Revenue Through Operational Efficiency
30:58 Preparing for Growth and Managing Expectations
37:14 Reflections and Future Plans
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

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#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp May 16, 2024

Show notes

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significance of customer service.
What are the risks and rewards of government contracts, the utility of digital tools for improving sales processes, and the vital role of subcontractors in managing workloads? The Owned and Operated podcast has got your answers, so stick around for more information in the world of HVAC, electrical, plumbing, and fencing growth!
00:00 Introduction to Owned and Operated
00:26 Transforming PPC Despair into Success
01:03 Deep Dive with Cassie Niekamp on Fencing Business Dynamics
03:57 Exploring B2B Marketing Strategies and Challenges
05:56 Navigating Business Growth and Operational Challenges
16:33 Leveraging Technology for Efficiency in Sales
20:13 Subcontracting Dynamics and Quality Control in Business
22:58 Empowering Women in the Trades and Customer Communication
25:35 Closing Remarks and Invitation to Breaking 5 Million Camp"
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

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#121 - Getting Off The Fence and Into Growth with Cassi Niekamp May 14, 2024

Show notes

In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practices into a successful company with a revenue of 3 million and aiming for 5 million.
Cassi details the pivotal changes that propelled her growth, including hiring an operations manager, incorporating software tools, and focusing on commercial over residential services for better margins and scalability. The crew also discusses challenges like customer segmentation, hiring, and managing cash flow for growth projects, all while navigating the complexities of small business ownership and personal milestones, such as having a baby.
00:00 Introduction to Owned and Operated
00:42 Cassi's Business Journey: From Acquisition to Growth
02:25 Operational Changes and Team Expansion
04:35 The Impact of Personal Milestones on Business Growth
04:47 Strategic Pivots and Key Business Decisions
09:41 The Role of an Ops Manager in Scaling the Business
13:09 Navigating Business Challenges and Opportunities
13:45 Embracing Legal Marijuana: A Business Perspective
14:33 Certifications and Business Operations Insights
15:02 Promo: Engaging with Weekly Business Insights
15:25 The Power of Internal Promotion and Department Success
16:23 Strategic Customer Segmentation and Market Expansion
18:19 Navigating Commercial Projects and Financial Strategies
23:09 The Excitement of Large-Scale Projects and Company Growth
26:55 Exploring New Markets and the Challenges of Government Bids
27:46 Personal Reflections on Business Strategy and Culture
30:33 Closing Remarks and Invitation for Engagement
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco

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#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service May 09, 2024

Show notes

In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors.
They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands, material cost fluctuations, and the impact of seasonal changes. The conversation highlights the importance of precise job costing, optimizing gross margins, and strategic planning to stabilize and grow the business.
They touch upon the dynamics of partnerships, acquisitions, and the decision-making process between being a big fish in a small pond or a small fish in a big pond within the competitive landscape of home service businesses.

00:00 Introduction to Owned and Operated
00:30 Weekly Insights Newsletter Promo
01:05 Special Guest: Rich Jordan's Second Appearance
01:24 Navigating the HVAC Business Landscape
03:32 The Unpredictability of HVAC Install Business
05:14 Strategies for Smoothing Out Seasonal Variations
07:13 Leveraging Technology for Business Efficiency
10:06 Exploring Gross Margin Challenges in HVAC
14:48 The Journey of Business Expansion and Acquisitions
16:55 Shared Services: A Double-Edged Sword
20:05 The Power of a Strong Business Partnership
23:20 Future Plans and Organic Growth Strategies
25:53 Big Fish in a Small Pond vs. Small Fish in a Big Pond
29:54 Closing Thoughts and Workshop Announcement
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Rich Jordan: @StrongPointRich on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com
Contact us: info@ownedandoperated.com

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#119 - Surviving and Thriving in HVAC with Rich Jordan May 07, 2024

Show notes

In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons.
They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through strategic acquisitions and effective scaling techniques. His tips include the importance of memberships, the concept of proactive buyers, and tactics for managing the off-peak, mild weather seasons that typically see a decline in HVAC system sales and installations.
00:00 Introduction to Owned and Operated
00:28 Exclusive Service Scalers Promo
00:50 Catching Up with Rich Jordan: Growth and Acquisitions
04:46 Navigating Shoulder Season in HVAC
07:14 Leveraging Memberships for Business Growth
16:43 Strategies for HVAC Sales and Proactive Buyers
27:25 Concluding Thoughts and Future Directions
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Rich Jordan: @StrongPointRich on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com
Contact us: info@ownedandoperated.com

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Leave a Review

#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges May 02, 2024

Show notes

In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They highlight the challenges of instilling core values and accountability throughout the organizational structure, from executives to lower-level managers. The episode emphasizes the significance of peer groups and mentorship for both technical and emotional support in the business journey. Additionally, they talk about their newsletter 'Weekly Insights' and the engagement in their newly launched Facebook group aimed at connecting home service entrepreneurs.
CHAPTERS
00:00 Introduction to Owned and Operated
00:30 Weekly Insights Newsletter Promo
01:27 Developing Leadership in Home Service Businesses
02:55 Challenges of Rapid Business Growth and Leadership
04:23 The Importance of Accountability in Leadership
05:34 Promotional Offer from Service Scalers
06:00 Deep Dive into Leadership and Accountability
21:27 The Emotional and Mental Aspects of Running a Business
25:58 Closing Thoughts and Invitation to Engage

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

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#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million Apr 30, 2024

Show notes

In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion delves into the challenges and triumphs faced by entrepreneurs in the home service industry, highlighting the importance of adapting business strategies to different platforms, like LinkedIn, for growth and engagement. A significant portion of the episode is devoted to an in-depth discussion on the use of scorecards - a tool for evaluating employee performance based on key success metrics. The dialogue covers the implementation, benefits, and potential pitfalls of scorecarding, emphasizing its role in fostering accountability and improvement within teams. This practical conversation is aimed at offering insights and strategies to other home service business owners looking to optimize their operations and steer their businesses towards greater success.
🎥🎥🎥
00:00 Introduction to Owned and Operated
00:26 Sponsor Spotlight: Service Scalers
01:02 Casual Conversations and Business Updates
01:54 Exploring LinkedIn for Business Growth
03:03 Navigating Business Challenges and Successes
04:45 Deep Dive into Scorecards for Business Management
09:33 Exploring the Impact of Seasonality on Business Metrics
13:34 The Art of Scorecarding in Business
19:02 Closing Thoughts and Workshop Announcement
19:44 Farewell and Podcast Outro
Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/
Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews
Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com
Contact us: info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

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