Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#146 -Peter Lohmann and Home Service Branding as Lead Generation Oct 08, 2024

Show notes

In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home service company, including the challenges, insights, and opportunities that come with driving marketing efforts and building operational efficiency.

Key takeaways from this episode include the critical role that marketing and branding play in generating leads, the importance of optimizing call centers, and how to scale operations efficiently. John also emphasizes the value of finding the right people to solve specific problems in the business, which can unlock massive growth potential.
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Peter Lohmann: @pslohmann on Twitter

More about Peter Here: (peterlohmann.com)
Subscribe to Peter’s free property management newsletter
(https://peter.beehiiv.com/subscribe)
Peter’s RL property management: (https://rlpmg.com)

Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#145 - LEGENDS: Chris Hoffman and Home Service Financial Discipline at $100M and Up Oct 01, 2024

Show notes

This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space.
Chris shares his journey with John and Jack, scaling Hoffman Brothers from a modest family business to a multi-million-dollar industry leader, operating out of St. Louis and Nashville. The discussion covers business strategies, leadership challenges, and Chris’s opinions on what it takes to grow a home service business via financial discipline and talent development.

Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize.
Schedule today!

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Chris Hoffman: @STLChrisH on X
Learn More About Hoffman Bros.

Learn more about Sagan Passport and what it can do for your home service business hiring needs.
Click Here For Sagan Passport

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#144 - Call Center Commission and Navigating HVAC Equipment Pricing Sep 24, 2024

Show notes

It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency.
They’ll also stress the importance of continuously negotiating with vendors to reduce costs and increase profitability. Networking and learning from industry peers is also highlighted as a vital resource for business growth and uncovering new strategies.
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X
Visit Owned and Operated for More Information
Contact: info@ownedandoperated.com
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#143 - Call-by-Call HVAC Growth Management with Service MVP Joe Crisara Sep 17, 2024

Show notes

John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastically improve business outcomes.

Joe also highlights the importance of using technology like Hatch and Rilla to streamline workflows and enhance customer engagement. Is call by call management the path towards becoming your own Service MVP? Tune in and find out.
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here

Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Joe Crisara: @JoeCrisara on Twitter
Learn more about Service MVP

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business Sep 10, 2024

Show notes

In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the importance of strategic partnerships?

Brian shares his experiences with TR Miller’s growth trajectory, the lessons learned from slowdowns and operational challenges, and the significance of maintaining a balance between customer service, employee engagement, and financial performance.

Learn more about Sagan Passport and what it can do for your home service business hiring needs:

https://ownedandoperated.saganpassport.com

Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Brian Sloan: @BSloan25 on Twitter
Learn more about TR Miller HVAC and Plumbing
Service Scalers can help determine your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith Sep 03, 2024

Show notes

In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.

Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Episode Guest:

Wyatt Smith: On LinkedIn | @wyatt_h_smith on Twitter
Learn More About Upsmith

Head over to the Owned and Operated Facebook Group

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey Aug 27, 2024

Show notes

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.
What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here
Learn More About What ServiceTitan Can Do For Your Business
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy Aug 23, 2024

Show notes

Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses how a centralized operation opened the door for expansion, the realities of recruiting and marketing for a large organization, and the power of podcasting and branding to help find the right hiring fits for your business culture.
Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit
Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack
Episode Guest:
Chad Peterman: On LinkedIn | @ChadMPeterman on Twitter
Learn More About Chad Peterman
The Can’t Stop The Growth Podcast
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential Aug 21, 2024

Show notes

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between working in the two worlds of new construction and residential home services and how it led to being in over 6,000 homes in one year while also spending big dollars on equipment on the construction side. The two also discuss Matt’s plans for future vertical expansions and his formula for making the plumbing side of things explode.
Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit
Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack
Episode Guest:
Matt Ballard: https://x.com/mballard83
Sunrise Mechanical: (https://www.sunrisehvac.com
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business Aug 19, 2024

Show notes

Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations.
The talk with Tommy covers his insistence on a strong company culture, how partnerships drove his company to new milestones, and the reasons why networking in the home service space is so important to constant business growth and success. Tommy also discusses his most recent book, ‘Elevate’, creating a business where everyone wins through employee growth, and his upcoming Freedom 2024 home service event in San Diego, CA.
Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit
Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack
Episode Guest:
Tommy Mello: https://x.com/realtommymello
Freedom 2024 Event Information:
https://get.homeservicefreedom.com/freedom-event-2024
The Home Service Expert Podcast:
https://homeserviceexpert.com/podcast
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

Leave a Review

Our TOPPODCAST Picks

Follow Us

Stay Connected

Owned and Operated – A Plumbing, Electrical, and HVAC Business Growth Podcast

Related Podcasts

Links

Stay Connected