Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Latest Episodes:

#106- Warehouse Management: Sales Folders, Packout Kits, & Vendor Relationships Mar 21, 2024

Show notes

John and Jack explore the strategies fueling success in sales and warehouse management in this episode. They emphasize the role of sales folders in informing customers effectively and facilitating sales, as well as the concept of "Packout Kits” for enhancing job efficiency and speeding up installations. Moreover, John stresses the importance of selecting the right vendors and building strong relationships with them, and how this can affect business growth and service quality.

Don't forget to watch John's warehouse video walkthrough here to get a visual glimpse of its operations.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#105- Week 1 of Jack's Plumbing Business Acquisition Mar 19, 2024

Show notes

Expanding a business can be both exciting and challenging, with new opportunities and complexities to consider. In this episode, John and Jack explored the nuances of blending two businesses together and the key strategies involved in managing the transition effectively.
Jack also discusses his recent plumbing business acquisition, detailing his initial successes and challenges within just one week. They explore the complexities of integrating purchase order systems and optimizing QuickBooks to manage income and expenses efficiently as Jack introduces new departments. Furthermore, they tackle the practical strategies for overseeing departmental finances, stressing the importance of simplicity in bookkeeping and operations.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

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#104- How To Run a Remote Cleaning Business with Neel Parekh Mar 14, 2024

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In this episode, John and Jack interview Neel Parekh, the founder of MaidThis Franchise, a remote cleaning business. Neel shares his journey from leaving a 9-to-5 job in private equity to starting a cleaning company after being inspired by a Reddit post. With a passion for travel, Neel optimized his business for remote operations, allowing him to explore 50 countries over seven years. MaidThis Franchise has now expanded into the first and only Airbnb cleaning franchise, with about 23 locations across the U.S.

Discover more about Neel by tuning in to his podcast, The Freedom Formula. On the show, he engages in conversations with individuals who have achieved Time, Location, or Financial Freedom, exploring their stories in depth.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Episode Guest:

Neel Parekh: @NeelBParekh

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#103- Navigating Marketing Challenges and Expansion in Business Mar 12, 2024

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In this episode, John and Jack address the marketing challenges faced by home service businesses. John shares insights from a marketing planning workshop, emphasizing a common issue businesses encounter: reaching spending limits on demand channels such as LSA (Local Services Ads), regardless of their size. Jack also expresses his excitement about a recent plumbing deal, detailing the integration and communication strategies needed for merging businesses.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

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#102- Guerilla Marketing Tactics: Standing Out in Overcrowded Home Service Markets Mar 07, 2024

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In the competitive world of home service businesses, it can often feel daunting for smaller companies to go up against industry giants with massive budgets and resources. But in this episode, John and Jack share that there are strategic approaches that small businesses can take to not only compete but thrive in the market. By embracing community engagement and employing creative marketing strategies like guerrilla marketing, small home service businesses have the chance to compete against industry giants and stand out.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

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#101- The 10 Best Home Service Business: John and Jack’s Ultimate Wishlist Mar 05, 2024

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John and Jack outline their ideal businesses. John is interested in asset-heavy ventures like HVAC, electric, landscaping, tree removal, and driveway replacements, while Jack favors commercial endeavors such as bank equipment maintenance, telephone pole replacement, animal removal, and hydroelectric plants.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

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#100- Using AI in Home Service Businesses Feb 29, 2024

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In this episode, John and Jack exchange views on integrating Artificial Intelligence into their home service business. John elaborates on their utilization of AI for various tasks such as data analysis, marketing, communication, and improving written estimates for customers. They both share experiences with AI, emphasizing its role as an enhancer rather than a complete solution.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

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#99- The Best Communication Strategies That Professionalize Your Home Service Business Feb 27, 2024

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Today, John and Jack are diving into the crucial role communication plays as businesses grow. They're sharing practical strategies to boost team collaboration and alignment, covering everything from one-on-one meetings to huddles, L10s, and skip-level meetings.

John stresses the ongoing challenge of sharpening communication within his team, highlighting its pivotal role in the year ahead. Together, they're dishing out valuable insights on how to foster effective communication and build a strong organizational culture.
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

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#98- Milestones to $5M: Separating Dispatch and CSR Roles in Your Home Service Business Feb 22, 2024

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In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and a half to three million of revenue, where these two fundamental positions become two different positions. They discuss what qualities to look for when hiring people for these roles. John also provides his perspective, describing CSRs as "bucket fillers" and dispatchers as the "organizers of the bucket."
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

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#97- From Tech Startups to HVAC News: Alec Stevanovski's Niche B2B Model Feb 20, 2024

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John Wilson and Jack Carr interview Alec Stevanovski, founder of Homepros, a niche-focused B2B media business. His newsletter goes out once a week and you can check out the HVAC industry news here. Stevanovski discusses his journey into the industry, highlighting his background in technology startups and his pivot to focusing on HVAC industry news. He elaborates on his strategies for audience building, including leveraging personal contacts and maximizing platforms like LinkedIn.
Episode Hosts: