No Vacancy Live!

Latest Episodes:

No Vacancy #184: Embassy Suites' Global Head Roberts + Behind Scenes of Massive NY Hilton Dec 07, 2019

Show notes

First up, Krystal Eng, Director of Operations at New York Hilton midtown. Learn what it's like running one of the largest hotel complexes in New York City.

Then, Alan Roberts, Global Head of Embassy Suites gives insight into the state of the brand and it's customers.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #183: Personal Empowerment! A Rising Hotel Company and Personal Empowerment! Dec 01, 2019

Show notes

First up, Amanda Saye, VP Operations and Kevin BrooksKevin has a account Managing Director at GreenTree Hospitality Group, then, author and Marriott Exec Christine Trippi;

Plus, Biran Patel on 2020's AAHOA annual conference and his journey on the AAHOA Board. Plus, what he's thinking about during his year as Chair.

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Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #182: AAHOA's Astounding Ascent Nov 23, 2019

Show notes

Recorded live during HX: The Hotel Experience Powered by AAHOA

First up, Neal Patel, AAHOA Secretary on what it's like being the youngest secretary ever to hold the office, how he achieved this accomplishment and what he's going to do in the next few years as he takes his journey to AAHOA Chair.

Plus, Rachel Humphrey, COO & VP of Franchise Relations at AAHOA, joins Glenn and Hotel Impossible's Anthony Melchiorri for a supercharged crossover podcast with Checking In with Anthony and Glenn.

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.nvacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy special: The New AAHOA CEO Interview! Nov 19, 2019

Show notes

It's official! AAHOA has it's new CEO, Cecil Staton. And we got him on the mic for an introductory conversation where we learn his background, his qualifications and how he plans to get settled into this new role!

Hotel Tech #32: Gobbling Up Group Business Nov 19, 2019

Show notes

In today's show we discuss the importance of group business and how it relates to a hotel's healthy bottom line. Topics include how to win group business in all economic times by avoiding commoditizing the group experience for better pricing power, reinventing the sales experience, avoiding cookie cutter responses and more.

Guest: Bob Post, CEO. Knowland Time: 28 minutes

No Vacancy #181: The Wide World of Westin with Marriott SVP Brian Povinelli Nov 17, 2019

Show notes

First up, Andrew Nielsen, GM, The Current Hotel, Autograph Collection on his experience opening up a new hotel and creating community impact.

Plus, Brian Povinelli SVP, Global Brand Leader for Westin, Le Meridien, Renaissance, Autograph, Tribute & Design Hotels. In this show we focus on Westin and how it's affecting the full service hotel business.

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Dispensed Amenities Set to Rule Hotel Bathroom Nov 14, 2019

Show notes

Recently Branded hotel groups such as Marriott and IHG have announced plans to eliminate the use of single use plastic bottle amenities in all their guestrooms within the next couple of years. In addition, California just passed

AB1162 requiring hotels to use 6 oz or larger bottles in the showers of all guest rooms by 2023. NY State has proposed something similar and will take up the issue in Albany when the legislature convenes in January.

These 2 new Drivers of #DispensedAmenities have turned what was a growing trend in hospitality into a stampede.

Ian Wallace, President –Dispenser Amenities

Raymond Ferretti – Vice President Marketing & Brand Development– Marietta Hospitality

Ray Burger, President – Pineapple Hospitality

No Vacancy #180: Giving Jobs to Vets, plus ESA's Alderman & Siteline's Pres Nov 09, 2019

Show notes

First up are Lauren Bacon, Senior Manager, Military Programs at Hilton & Noelle Jewell, Hilton Worldwide Sales Manager discussing Operation Opportunity, a program created by Hilton supporting military vets and their spouses.

Plus Jim Alderman, EVP & CDO of Extended Stay America with a company update; then Kirk Pederson, President of Sightline Hospitality on consolidation to create a new management company.

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode! Guest Reviews WILL Affect Your Revenue. Do This Now! Nov 06, 2019

Show notes

Today we investigate why travelers care so much about reviews of your hotel before they book, and while addressing the importance why hoteliers must care. Experts from Zingle, Volara, Swire Hotels, and Knowland give their take on guest reviews, the keys to creating positive reviews, and the impact that the guest stories told online have on their revenue potential.

We speak with:

o Patricia Shea, VP of Sales, Knowland

o Dave Berger, Co-Founder and CEO, Volara

o Ford Blakely, Founder and CEO, Zingle

o Mihai Bote, formerly the Director of Technology, Swire Hotels

No Vacancy #179: We're Curio(us) About Hilton's Tapestry of Upscale Collection Brands Nov 03, 2019

Show notes

Jenna Hackett is Global Head of Curio Collection and Tapestry Collection by Hilton where she's responsible for the strategic direction, vision, growth and performance of the Curio Collection and Tapestry Collection brands.

First, Eugene Jung and Michal Jung; owners of Portland, OR's Pips & Bounce share why they invested in a bar focused on ping pong and what this means for your hotel business. Find them at pipsandbounce.com

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/