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No Vacancy #174: Industry Icon Kirk Kinsell & Jenn Gribble, Vice President, Atwell Suites, IHG Sep 29, 2019

Show notes

This past week we had The Lodging Conference in Phoenix AZ and Glenn up his analysis on the event from all perspectives. Then we learn about the new Atwell Suites brand by IHG in an interview with VP Jenn Gribble. They're making a play for what they call the long stay of four to six nights.

Then Glenn speaks with industry icon Kirk Kinsell. From leading IHG and Loews, to starting his own investment company, we take a look at his career, his various leadership positions, what he's up to now and his advice for the next generation of hoteliers.

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Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

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Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech 29: Google's Efforts to Simplify the Hotel Guest Journey Sep 25, 2019

Show notes

Glenn and Estella are joined by Cliff Galitz from Google Travel to break down Google's efforts to simplify the guest's travel planning process and how to secure your hotel strong leads by leveraging Google My Business and all the cool intelligence and automation wrapped up in Google Hotel Ads.

Guest: Cliff Galitz, Partner Development Manager, Google

Time: 18 minutes

No Vacancy #173: Selina Taps into Gen Z/ Millennial Travel Zeitgeist/ Best Worst Airlines Sep 22, 2019

Show notes

According to the execs at Selina, the brand is not just a hostel, it's a place to connect with others. It's also a place for creating community and coworking. Essentially, it's the future of hospitality, a trends Glenn has been squawking about for years. He talks to Ravi Govada, Head of Global Market Research at Selina about the brand and how it's leveraging the latest trends.

But first, Glenn and Michael Taylor, Travel Practice Leader of J.D. Powers discuss being satisfied with airlines, and which ones are doing what right!

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #172: Hotels on the Hill Political Blowout Special Sep 14, 2019

Show notes

We attended the Legislative Action Summit this week and caught up with AAHOA Chair Jagruti Panwala, Congressional Representative Ed Case, Best Western Hotels & Resorts' COO Ron Pohl.

But first, Glenn and his special cohost Anthony Melchiorri discuss the major issues affecting the hotel business in this unique crossover with the Checking in with Anthony and Glenn podcast!

Subscribe to Checking In with Anthony and Glenn

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech 28: Customer Experience 2.0 and your hotel's reputation. Sep 10, 2019

Show notes

Savvy hoteliers are taking control of their hotel's reputation with guest feedback technology, but it's their embrace of Customer Experience 2.0—dealing with issues, real-time, and putting that data in motion, that is making a huge difference. Why is this different than historical hotel surveys? It's easier than ever to engage with a guest while still in-house, gathering positive, and negative feedback, but most importantly, allowing issues to be resolved before the guest leaves, before they bash your brand online. The scintillating Mareesa Hoglund from SocialSurvey, joins Glenn and Estella to talk us through using technology to keep your hotel's reputation immaculate.

Guest: Mareesa Hoglund, Customer Success Manager, SocialSurvey

Time: 22 minutes

No Vacancy #171: The Red Roof Round Up Sep 07, 2019

Show notes

Recorded during Red Roof's brand conference this week, Glenn chats with both red Roof President Andy Alexander and Chief Development Officer Phil Hugh. They discuss the annual conference, respective brand updates and much more.

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsors: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Business of Hotels #10: Budgets, Budgets, Budgets Sep 05, 2019

Show notes

Hey hoteliers! It's budget season.

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss what you need to be thinking about most when it comers to figuring out next year's spend for your hotel assets.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

No Vacancy #170: IHG Trashes Tiny Amenity Bottles; New Hotel District Transforming This City Sep 01, 2019

Show notes

Grand Rapids wants your business, so they created a special Hotel District. What it means and why this might be a great idea for your community. We chat with George Aquino, vice president and managing director, AHC+Hospitality to learn more.

Then, with Lindsay Wilkinson who is Director, Corporate Responsibility – Environment and Commercial Integration at IHG shares why the company is jettisoning it's small amenity bottles in favor of bulk dispensers and what it means to both guests and hoteliers. Plus, what else are companies thinking about to be good stewards to the universe.

Subscribe to our weekly newsletter. Text hotel to 66866.

Visit www.novacancynews.com

Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn.

LIKE us on Facebook!

Visit our sponsor: Red Roof, Almo Hospitality

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at www.novacancynews.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Breaking News Bonus! Aimbridge and Interstate to Merge Aug 29, 2019

Show notes

Big news from Aimbridge Hospitality and Interstate Hotels & Resorts as they announce plan to merge. Bruce Ford of Lodging Econometrics and Glenn break the deal down and analyze the ramifications. What do you think of the deal and how do you think it'll affect the overall hotel business

Watch the video version on FB, LinkedIn, You Tube and at NoVacancyNews.com

Hotel Tech #27: How AI and machine learning will make hoteliers more money while making guests happy! Aug 27, 2019

Show notes

Hoteliers have been talking about collecting data for years, but have struggled to turn it into something practical. Now, the advances in technology and processing power are allowing the use of machine learning to leverage that data in meaningful ways. But, what does that really mean? Kelly McGuire sits down with Glenn and Estella while at HITEC to break all down for us.

Guest: Kelly McGuire, PhD, Revenue Management, Cornell and former Sr VP, Revenue Management at MGM

Sponsors: Cendyn and GCommerce

Time: 25 minutes

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