No Vacancy Live!

Extended Stay is the Future! Learn How This Investor is Building 30 Oct 24, 2024

Ian McClure CEO, Gulf Development in Dallas, Texas oversees and directs a group of affiliated real estate development and management companies with assets in fourteen states employing approximately 450 associates.

He’s now betting big on extended stay, sharing his journey from retail and multifamily development into hospitality. He shares the story of developing a 30-property portfolio with Wyndham's new Echo Suites brand. In fact, he recently opened the first one!

Get an inside look into why Ian believes extended stay hotels are the future of hospitality, his strategic partnership with Wyndham, and how the operating model is transforming the industry.

Key Takeaways:

Ian McClure is leading the charge with 30 extended stay hotels across the U.S.
Extended stay’s robust performance during the Great Recession and COVID.
How operational efficiency drives their hotel design, reducing labor and increasing speed.
The importance of standardized room design for scalability.
The benefits of brand power: why Ian chose to align with Wyndham for global reach and distribution.
Insights into creating a new hotel prototype from the developer’s perspective.

Plus

· Location strategy

· Site selection criteria:

· interest rates and how that effects long-term confidence

· and Advice for investors

This episode is brought to you by EchoSuites from Wyndham. Learn more about Wyndham Echo Suites here: https://development.wyndhamhotels.com/brand/echo-suites-extended-stay-by-wyndham/

Also, thanks to our sponsor sponsored by Dellisart Hospitality (www.dellisart.com), the leader in the third-party management of Extended Stay hotels.

#HospitalityIndustry #ExtendedStayHotels #WyndhamEchoSuites #HotelDevelopment #RealEstateInvesting #HotelOperations #FutureOfHospitality #PodcastInterview

FNA 155: David Millili Hits Rock Bottom: Trading Success for FNA Shenanigans! Oct 19, 2024

David Millili seemingly does it all as CEO of LodgIQ, GAIN Chairman of the Board and Host of the Modern Hotelier Podcast. Sadly, it all comes to end tonight as he stoops to the lowest level possible by joining Glenn, Craig and Dave for some cocktails and laughs on Friday Night Audit.

904: Leveling Up Guest Experience Oct 18, 2024

How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.

LivAway Suites Set to Shake Up Extended Stay Hotel Market Oct 18, 2024

Last week at The Lodging Conference, Kevin F. Dailey, COO of LivAway Suites, and I discussed the rapid growth of this new extended stay brand 🏨 aginst the context of LivAway Suites, developed by West77 Partners. They're planning nationwide expansion.

Plus, the sold-out success of their first hotel in Salt Lake City to the strategic expansion across the U.S., this conversation offers invaluable insights for investors, developers, and hospitality pros alike! Key discussion points:

The incredible growth of Live Away Suites with 12 hotels open or under construction 🏗️

The success of their first hotel in West Jordan, Salt Lake City 🏙️

What makes LivAway Suites different from traditional corporate hotels 🏢

Expansion plans: From Salt Lake City to Richland, Washington, Smyrna, Georgia, and beyond 🌍

The strategic focus on extended stay properties with fast stabilization ⚡

Franchising plans and how West 77 is behind building a national brand 🏆

Key demand drivers: military bases, hospitals, infrastructure projects, and more 🏥

How LivAway Suites is leveraging demand from infrastructure projects like the Chips Act 🛠️

Creating a People-First Culture in Hospitality with ARK Pres Lombardo Oct 17, 2024

Lisa Lombardo, MPA is President at ARK, where she’s passionate about creating a thriving, people-first culture in hospitality. Lisa shares how focusing on team happiness and growth not only improves relationships but also enhances business performance. 💡 People-First Leadership: How ARK focuses on people for better relationships, reputation, and returns 🔥 Culture in Practice: Why it’s important to define, program, and measure company culture 📊 Growth in 2024: Expanding the team, portfolio, and leadership at ARK Hospitality 🏨 Career Development: Exposing employees to new roles and career paths within the industry 🌟 Success Stories: From property-level roles to C-suite positions – the amazing career trajectories in hospitality 🚀 ARK Hospitality Academy: A unique program that trains employees in leadership and operations Discover how to build a positive workplace culture and unlock growth in the hospitality industry. Thank you to our sponsor, Unifocus – streamline your hotel operations and empower your team at unifocus.com.

Hotel Development Outlook: Navigating Interest Rates, Construction Costs & Investment Oct 17, 2024

At The Lodging Conference, Ryan Bosch of Arriba Capital and I discussed the latest trends in hotel development and how it’s affected by interest rates, market shifts, and hospitality industry development strategies. Whether you're a seasoned investor or just curious about the future of hotel construction, this conversation offers key insights on what’s coming next. Key discussion points: Current interest rates 📊 and their effect on hotel development 🏗️ Why 50 basis points isn’t enough for a market shift ⚖️ but why there’s hope on the horizon 🌅 What Lodging Econometrics' data says about new hotel construction in 2024 and beyond 📅 Market predictions: Which cities are primed for outsized RevPAR growth? 🌆 How luxury and upscale segments ✨ are faring against economy properties 💲 The challenges and opportunities in hotel development financing 💰 What to expect if many developers begin building simultaneously 🛠️ The key to getting your hotel project financed in a competitive market 🔑 Don’t miss this in-depth conversation packed with actionable insights for developers, investors, and hospitality professionals! Thanks to Unifocus for supporting this video.

903: Creating a Foundation For Increadible Guest Experience Oct 16, 2024

One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.

Profiting During Shifting Hospitality Markets with Icon Buggsi Patel Oct 16, 2024

During The Lodging Conference, I finally spoke with legendary hotelier Bakulesh "BUGGSI" Patel to discuss how shifting markets are creating new hospitality industry opportunities.

Buggsi shares his investment strategies and offers advice on finding under-the-radar hotel deals that can generate significant returns.

🔥 Buggsi Patel’s investment strategy: How he's capitalizing on institutional assets and market shifts

💡 CapEx insights: Why some hotels are primed for renovation and profit

📈 8-9 cap returns: The financial sweet spot for maximizing profitability

🌍 Targeting the right markets: Buggsi reveals his focus on under-the-radar deals

🏨 Legacy brands resurgence: How neglected hotels can stage a comeback with the right investment

💼 Building relationships: The role of trust in securing high-value deals

🚀 Bright future for hospitality: What Buggsi sees as the biggest opportunities in the industry today Learn more about Buggsi’s strategy and get expert tips on staying ahead in today’s hospitality landscape.

Thank you to our sponsor, Unifocus . Streamline your hotel operations and enhance your profitability at unifocus.com.

#HospitalityInvesting #HotelierInsights #CapExStrategy #LegacyBrands #LodgingConference #HotelProfitability #HospitalityIndustry #RealEstateInvesting #Unifocus #GlennHaussman #BuggsPatel #lodgingconference

Boosting Hotel Profitability & Guest Experience with Tech Oct 15, 2024

Continued coverage from The Lodging Conference 2024 where I chatted Joseph Bojanowski, President of PM Hotel Group. We discuss key strategies hoteliers are usong to combat rising costs and labor shortages by leveraging technology to enhance guest experiences and improve the bottom line.

Learn how the PM team are navigating industry challenges with innovative approaches to drive profitability.

*Hotel margins are under pressure due to rising labor costs and declining RevPAR.

*Strategies to enhance profitability through guest experience and technology.

*How PM Hotel Group is using automation and robotics to free up staff for guest interactions.

*Innovative learning platforms, including TikTok-style training for younger employees.

*Preparing for the future of hospitality amidst labor shortages and economic uncertainty.

#LodgingConference2024 #HospitalityTech #HotelManagement #GuestExperience #HotelIndustry #HospitalityInnovation #HotelProfitability #PMHotelGroup #GlennHaussman

Stonebridge CEO Smith on His Vision for Growth & Industry Insights - Lodging Conference 2024 Oct 15, 2024

More from The Lodging Conference 2024. Rob Smith, the newly appointed CEO of Stonebridge Companies, shares his thoughts on state of the hotel business, his vision for Stonebridge, how he plans to lead the company, and the challenges and opportunities facing the hospitality industry today. Key Points: • Rob Smith discusses his first 90 days as CEO of Stonebridge Companies. • Insights on focusing on the people, process, and ownership expectations. • Key strategies for improving top-line performance and managing rising expenses. • The impact of mergers on expanding geographic reach and gaining new talent. • How the hospitality business model has evolved post-COVID. • Rob's thoughts on the industry sentiment from the Lodging Conference 2024. #HospitalityLeadership #StonebridgeCEO #LodgingConference #HotelIndustryInsights #HospitalityGrowth #HotelManagement #MergersAndAcquisitions #TopLinePerformance #GlennHaussman #RobSmith #NoVacancy

Thansk to Unifocus for supporting this video.

Remington Hospitality CEO on Wage Trends, AI, and Inbound Travel Recovery Oct 12, 2024

At The Lodging Conference I spoke with Sloan Dean, CEO of Remington Hospitality to discuss key hospitality trends. We talk labor costs, AI’s impact on the workforce, and the future of foreign travel in the US.

Key Takeaways:

2024 Outlook: Interest rates are falling, and wage inflation is cooling, providing relief for hotel operations.

Labor Costs: Wage growth is slowing, which is crucial since labor is the biggest expense in hospitality.

AI & Productivity: AI is not yet job-eliminating in hospitality but is improving productivity, allowing hotels to operate with fewer staff.

Foreign Travel Recovery: Foreign inbound travel, particularly from Europe and Asia, is rebounding, offering exciting growth opportunities for 2025.

US Travel Trends: While domestic leisure travel has stabilized, outbound US travelers are spending more than ever in foreign markets.

What’s Next: Sloan Dean is optimistic about business transient and foreign travel recovering fully by 2025.

Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.

Unlocking Hotel Industry Opportunity with Rob Leven, TPG Hotels | Lodging Conference Insights Oct 12, 2024

During The Lodging Conference, Glenn Haussman speaks with Rob Leven, Chief Investment Officer and Principal at TPG Hotels, to discuss the evolving hotel economy post-COVID and where real opportunity is uncovered. From shifting travel trends to capital investment strategies, Rob shares expert insights on how TPG Hotels & Resorts is navigating the new normal.

Key Highlights:

• Post-COVID hotel economy recovery: What’s next for the industry?

• How interest rates and market conditions are driving new opportunities.

• The “new normal” in travel: How consumer behavior has shifted.

• Capital investments and the role of leisure-focused properties.

• TPG Hotels’ strategy for growth in independent New England hotels.

• Insight into management opportunities and leadership development at TPG.

Don’t forget to subscribe for more in-depth conversations from the hotel industry!

Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.

ESLA Icons & Experts: How Data Unlocks Hotel Profitability Oct 10, 2024

We’re diving deep into extended stay hotel profitability with International Hospitality Technology Hall of Famer Cindy Estis Green, the Co-founder and CEO of Kalibri Labs.

We’re joined by cohost Doug Artusio, Founder of the Extended Stay Lodging Association, to explore how data-driven insights are reshaping the extended stay market.

In this episode, we cover:

Kalibri Labs: Gathering data from 30,000+ hotels for unmatched RevPAR insights
Why understanding the composition of demand is crucial for extended stay success
The rising cost of guest acquisition: From 5% to up to 25% in recent years
How to choose the most profitable guest acquisition channels
The power of benchmarking to boost your hotel's bottom line
Why not all customers are created equal when it comes to profitability
Practical examples of how extended stay developers can benefit from data insights
Key strategies for operators to target the right business mix
The critical role of length of stay in determining hotel success

Gain actionable tips on using data to make smarter, more profitable decisions in the evolving hotel landscape.

Thanks to Dellisart Hospitality for sponsoring this episode.

FNA 154: Pineapple Battle! Oct 05, 2024

The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.

Unlocking Hotel & Casino Marketing Strategies with Mohegan Sun’s Jesse Sturges Oct 05, 2024

Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country.

Main Takeaways:

• The evolution of Mohegan Sun since 1996 and how it continues to adapt.

• How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there twice this past summer.

• Strategies for connecting with customers through loyalty programs and AI.

• The role of AI in personalizing guest experiences.

• Creating unique guest experiences through outdoor spaces like the Sun Patio and Game On, Comix and more.

• How Mohegan Sun uses smart tools to free up staff, allowing for better customer interactions. Tune in for an inside look at the innovative strategies driving success at Mohegan Sun and beyond!

Smart Technology: Solutions for Higher Profitability and GS Scores Oct 02, 2024

In the latest Hotel Business Hot Topics session, “Smart Technology: Solutions for Higher Profitability and GS Scores,” in partnership with Procell InSite, Glenn Haussman, founder/host, No Vacancy Live podcast, joins a panel of industry leaders to discuss how the right technology can improve hospitality operations, help the bottom line and improve guest satisfaction scores.

Watch the video here: https://hotelbusiness.com/smart-technology-solutions-for-higher-profitability-and-gs-scores/

FNA 153: On Top of The Groebe Sep 27, 2024

Tom Groebe is a hotelier, content creator and rising superstar. Glenn and Craig ask why he would come on Friday Night Audit. Grab a drink and join us for some happy hour laughsto kick off the weekend.

902: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry Sep 26, 2024

Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉

Here’s a taste of what we discussed:

Will a half-percent rate cut really change the game for hotels?
How are rate cuts greasing the wheels for hotel deals and lending opportunities?
As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners?
The big question: What happens if transient demand softens, while group business thrives? 🏨

💡 Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼

Tune in to hear:

Real insights on hotel profitability trends
Expert takes on recession fears and what rate cuts signal for the industry
Hilarious banter on headlamps, mine exploration, and a few pithy helmet jokes! 😆🪖

📅 Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.

#HotelIndustry #InterestRates #HotelDeals #HospitalityBusiness #LodgingConference #Flexibility #HotelLeadership #PodcastPromo #YouTubeLive #LinkedInLive #NoVacancy

ESLA Icons & Experts: Profitability from Sustainability Sep 26, 2024

Rick West is a sustainability expert from Commercial Green Solutions. His specialty, getting you money for doing the right thing. With the extended stay segment booming, Rick shares practical ways hotels are embracing sustainability while reducing costs and increasing profitability. Today’s cohost is the amazing Matt Hostetler, CDO of Red Roof.

Thanks to Red Roof franchising and Dellisart Hospitality for sponsoring this episode.

RedRoofFrachising.com

Dellisart.com

Key Takeaways:

Current state of sustainability: The rapid growth of the extended stay market and its need for sustainable solutions.
Green financing: Learn about PACE funding and how it can cover energy and water-related costs for new hotel builds.
Energy efficiency incentives: Discover government-backed deductions like the 179 Energy Efficiency Commercial Building Deduction and its immediate benefits for hoteliers.
The business case for sustainability: How sustainable practices not only benefit the environment but significantly reduce capital expenses and operational costs.
Heat pump technology: The advantages of switching from traditional heating systems to heat pumps for long-term savings.
Utility incentives: How developers can take advantage of rebates and incentives to further reduce expenses and improve efficiency.
Importance of hospitality-specific sustainability: Why it's crucial to work with experts who understand both energy savings and hotel brand specifications.

#Sustainability #Hospitality #ExtendedStayHotels #GreenFinance #PACEFunding #EnergyEfficiency #HotelConstruction #EcoCapitalism #HotelOperations #SustainableHotels #CommercialGreenSolutions #RickWest #HotelDevelopment #GreenInitiatives #HospitalityIndustry

900: Redefining Hotel Design with Instagrammable Moments & Experiential Spaces Sep 24, 2024

In this episode of No Vacancy Live, Glenn has a phenomenal guest— Monika Nessbach - NCIDQ, RID, MBA, IIDA from DESIGNBAR. Together, they discuss the evolving world of hotel design, including experiential spaces, biophilia, and how social media is reshaping how guests interact with hospitality environments.

Tune in as Monika shares her insights on:

The importance of Instagrammable moments and how they create free marketing for hotels.

Shifting from static design to dynamic, film-like spaces that align with social media trends.

The role of biophilic design in improving guest experiences and well-being.

The integration of circadian lighting and how it enhances restaurant and hotel environments.

Creating memorable guest experiences through thoughtful design that combines aesthetics, functionality, and social media appeal.

Monika’s experience designing unique spaces like restaurants and how design storytelling elevates the overall guest experience.

Plus, don’t miss how her design philosophy continues to push boundaries in hospitality.

Main Points:

*Instagrammable moments and dynamic design in hospitality.

*The role of biophilia and circadian lighting in enhancing guest experience.

*Experiential design: blending aesthetics and function.

*Social media’s impact on hotel marketing and guest interactions.

*The importance of storytelling through design in hospitality.

See slideshow here: https://www.dropbox.com/scl/fi/wbtx6hmo5epv5yj3gn27s/designbar.pdf?rlkey=lrxtke2rnsvj43dljvel19hxj&dl=0

Hospitality Legislative Update with AHLA Interim CEO Kevin Carey | Per Diem Increases, NYC Hotel Legislation & More Sep 23, 2024

Interim CEO of the American Hotel and Lodging Association (AHLA), Kevin Carey shares the latest legislative updates impacting the hospitality industry, including upcoming per diem rate increases and some insane and controversial potential legislation in New York City.

Key discussion points include:

Per Diem Rate Increases: Effective October 2024, lodging and meal allowances for federal travelers are rising, directly benefiting hotel businesses.
Government Business Opportunities: How hoteliers can secure more government business for financial stability.
New York City Legislation: Breaking down proposed legislation that could disrupt hotel operations with staffing mandates and restrictions on subcontracting.
Safety & Human Trafficking Initiatives: The hotel industry's commitment to safety and AHLA's ongoing efforts to combat human trafficking.
Boston's Regulation Challenges: The pushback against a proposed independent panel with the power to set workplace standards in the Boston hotel market.
AHLA's Role: Updates on AHLA’s engagement with policymakers, including door-to-door Capitol Hill advocacy to protect the hospitality industry.
The Hospitality Show: A sneak peek into the upcoming event in San Antonio, bringing together industry leaders to address technology, sustainability, and workforce issues.

Don't miss this insightful conversation that every hotelier should hear!

#HospitalityIndustry #AHLA #HotelLegislation #PerDiemRates #HotelBusiness #NYCLegislation #HotelOwners #HospitalityShow #HumanTraffickingAwareness #GovernmentBusiness #HotelOperations #TravelUpdates

FNA 152: A Koch and a Smile Sep 21, 2024

Join Glenn and Craig for a “hilarious” and laid-back episode of Friday Night Audit, our Happy Hour Comedy Podcast!

This week, we’re thrilled to welcome Michael Koch from the Michael Koch Group, a first-time guest who brings a wealth of experience and a great sense of humor. Grab your favorite drink and get ready for some real-time networking, funny stories, engaging conversations, and not so good one liners. 🍻

In this episode:

Meet Michael Koch: Discover his journey from the military to working with top companies like Ritz-Carlton, Nextel, and Samsung.
Real-time Networking: Watch as our hosts get to know Michael and share laughs along the way.
Cheers to Fun: Find out what drinks everyone brought to the table and join in the fun.
Texas Talk: Michael shares what it’s like living and working in the Lone Star State.
Industry Insights: Learn about the Michael Coke Group and their innovative approach to customer engagement.
Funny Anecdotes: Enjoy humorous stories and light-hearted banter throughout the episode.

Don’t miss out on this entertaining and insightful episode! Like, comment, and subscribe for more laughs and great conversations.

#HappyHourPodcast #ComedyPodcast #MichaelCoke #Networking #FunnyStories #TexasLife #CustomerEngagement #PodcastEpisode #GrabADrink #LaughWithUs

899: Designing Immersive Experiences Sep 20, 2024

Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape.

Main Points:

The role of design in creating memorable hospitality experiences
Insights into Paul Bishop's career and work in Dubai and beyond
The importance of balancing functionality and aesthetics
The impact of immersive experiences on guest satisfaction
Trends and challenges in the contemporary hospitality design landscape

#hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking

ESLA Icons and Experts: Paul Novak's Journey & Insights Sep 12, 2024

Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience.

Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites.

Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hospitality landscape.

Whether you're a seasoned hotelier or just starting out, this episode offers valuable lessons and inspiration for anyone interested in the hotel industry.

Main Points:

Paul Novak’s extensive 54-year career in hotel development.
His pivotal role in the growth of extended stay brands like Residence Inn and Woodspring Suites.
Insights into the extended stay segment's potential and challenges.
The importance of discipline in maintaining a successful extended stay model.
The evolving landscape of hotel investment and development.
Paul's passion for creating new opportunities and his ongoing involvement in the industry.

Thanks to choicehotelsdevelopment.com and Dellisart.com for sponsoring this epsiode.

Inside the Extended Stay Experience: Marketing Innovations with My Place Hotels Sep 12, 2024

Jeff Thomas is VP of Marketing at My Place Hotels. We chatted about the unique marketing strategies required for extended-stay hotels. Recorded during the My Place Hotels Annual Conference, this episode covers:

• How My Place leverages its brand website and OTAs to attract long-term guests.

• The importance of storytelling in creating an emotional connection with potential guests.

• New technologies like virtual tours to enhance customer online experiences.

• Insights on marketing to construction crews, nursing teams, and corporate contracts.

• Collaboration between marketing and national sales teams to capture high-value guests.

• Upcoming innovations and distribution channels at My Place Hotels. Tune in for an in-depth look at how to market extended stays in today’s competitive hospitality environment!

Blazing New Trails: Behind the Success of My Place Hotels with Ryan Rivett Sep 11, 2024

Ryan Rivett, is not just a CEO but the driving force behind My Place Hotels. We discuss discuss the incredible growth and vision of the brand. From the company's 6th convention to the introduction of "My Place 3.0" and the future of the conversion brand Trend, Ryan talks about the company's unique approach to blazing new trails, how they are empowering the next generation of leaders, and the importance of partnerships and delegation.

Main Points:

Growth and excitement at the 6th My Place Hotels convention
Introduction of "My Place 3.0" and its new prototype
Expansion with franchisees and properties
The launch of the Trend conversion brand
Emphasis on leadership, partnerships, and delegation within the company
Future opportunities in new construction and acquisitions
Impact of the upcoming presidential election on the industry

Rewarding Guests To Maximize Hotel Loyalty - My Place Hotels Sep 11, 2024

Irene Roberts, VP of Loyalty at My Place Hotels of America, and I are kicking off the My Place 2024 Conference in Tucson.

We discuss the significance of guest loyalty in the hospitality industry, particularly in the economy sector. Irene shares how My Place Hotels’ loyalty program, Stay Rewarded, enhances the guest experience by offering immediate rewards for long-term stays.

We also discuss the challenges of encouraging hotel participation, the program’s success with over 310,000 members, and future growth strategies.

*Importance of guest loyalty in the economy sector

*Overview of the My Place Hotels' loyalty program, Stay Rewarded

*Benefits of immediate rewards for long-term guests

*Strategies for encouraging hotel participation in loyalty programs

898: An Update on the Gaylord Pacific Resort & Convention Center Sep 09, 2024

Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.

FNA 150!! Celebrating Mediocrity with a Side of Laughter! Sep 07, 2024

Grab your favorite drink and join the barely tolerable duo of Glenn Haussman and Craig Sullivan for the 150th episode of Friday Night Audit! This podcast, which somehow made it this far, is like hanging out at a bar after a hotel conference—if that bar had a low cover charge and no dress code.

In this very 'special' episode, Bruce Ford, CJ Arlotta, Producer Dave, Dr. Producer Suzanne and more join for the usual mix of questionable humor, half-baked industry insights, and the kind of banter that makes you wonder, "Why am I still listening?" But hey, it’s a milestone! So, tune in for the unexpected, the unplanned, and maybe even a few useful tidbits about hospitality trends—if we’re smart enough to tink of any.

Perfect for hoteliers, industry insiders, and anyone who enjoys a good laugh, we're celebrating mediocrity with Glenn, Craig and maybe Producer Dave as they reflect on how they got this far without getting banned from the internet.

897: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability Sep 06, 2024

Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options.

Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests.

Key Points:

The rise of vegan cuisine as a profitable and sustainable trend in hospitality.
How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen.
The connection between sustainability and plant-based food, focusing on lower carbon emissions.
Strategies for integrating vegan options into existing menus without compromising on taste or guest experience.
The importance of training staff to understand and effectively communicate vegan options.
How offering plant-based dishes can attract a wider audience, including traditional meat eaters.
Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group.
The role of strategic planning in successfully implementing plant-based menus in hotels.

896: Navigating the RFP Season: Insights with IHG VP Cesar Wurm Sep 03, 2024

It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG Hotels & Resorts joins us to explore crucial topics you need to know to maximize success with group business.

Main Points:

Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry.

Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections.

Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties.

Impact of Work-from-Home: The role hybrid work models play in driving group business and the demand for meeting spaces in hotels.

Evolution of RFP Processes: A look at how RFPs have evolved from static to dynamic pricing models and the importance of total revenue yield management.

Sustainability and Well-being: Increasing focus on sustainability, well-being, and how these factors are becoming critical in RFP considerations.

#HospitalityIndustry #RFPSeason #HotelManagement #Sustainability #WorkFromHome #BusinessTravel #HotelRevenue #NoVacancyLive #AnthonyMelchiorri #GlennHousman #CesarWurm #IHG #GroupBusiness #TravelTrends

FNA 149: Impersonatng a Hotelier? Aug 31, 2024

We're getting ready for an end of summer blast here on FNA and we're joined by Alex Coury, CEO and Founder at Coury Consulting, who's better at impersonating celebrities than Glenn is impersonating a podcaster.

ESLA's Extended Stay Hotel Success: Masterful Lodging Industry Insights Aug 29, 2024

The ultimate guide to extended stay with Glenn McFarland, VP at Choice Hotels’ Extended Stay brand, and co-host Matt McElhare, VP and Segment Lead at Choice Hotels International.

We’re digging into the unique opportunities within the extended stay segment, sharing valuable lessons from industry pioneer the late Jack DeBoer, and discussing how to achieve success in this growing market.

Whether you're a seasoned hotel investor or new to the space, this episode offers essential advice on maximizing returns, understanding guest needs, and maintaining operational discipline.

Learn:

• The importance of understanding the extended stay segment, with insights from industry icon Jack DeBoer.

• The significance of maintaining operational discipline and avoiding unnecessary costs.

• Real-life examples of how extended stay hotels can make a difference in guests’ lives.

• The role of professional management companies to ensure property success.

• Strategies for investors determining the right type of extended stay product for different markets.

• The importance of focusing on what guests need, not what investors think they want.

Top College Town Hotels: US News & World Report’s 20 Best Aug 29, 2024

It’s back to school week here for me as I’ve got two kids off to college. So I spoke with Rachael Hood, Senior Editor of Travel at US News & World Report, who just named the 20 Best College Town Hotels to see what it takes to be a top college town in 2024.

With a focus on location, traveler reviews, and real customer experiences, Rachael shares what makes these hotels stand out.

Key discussion points include:

Top College Town Hotels: Highlighting the best hotels near major universities, including Dartmouth and Cornell.

University-Owned Hotels: The growing trend of colleges investing in campus hotels for guests and business visitors.

Traveler Reviews and Insights: How customer experiences shaped the rankings. Planning Tips: Advice for booking during peak times, like football games.

Read the full article here: https://travel.usnews.com/features/best-college-town-hotels

FNA 147: We Get Schooled on BBQ Aug 24, 2024

Wayne Tabor may be a hotelier, but we love he's also on a competition BBQ team in his home town of Memphis. Grab a drink and join us for some happy hour laughs and BBQ techniques and tipos.

895: Developing High Performing Teams Aug 24, 2024

Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?

Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence Aug 23, 2024

I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences.

Key highlights include:

Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration.

Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction.

Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors.

Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.

894: LivAway Suites Debuts! We Tour It! Aug 23, 2024

Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design.

Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites.

Main Points:

• Introduction to LivAway Suites, an upscale economy extended stay hotel

• Focus on guest needs over wants

• Technology integration for enhanced guest experience and operational efficiency

• Unique property design and layout for optimal guest comfort

• Expansion plans and franchising strategy

893: Navigating Hotel Development Evolution w Vision's Mitch Patel Aug 17, 2024

We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences.

Mitch shares his expertise on:

Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend.

Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape.

Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models.

Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation.

Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more.

This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.

ESLA Icons & Experts: Investing in Extended Stay Hotels Aug 14, 2024

Scott Stevens, of HREC, and Glenn Bisping, Director of Franchise Services at Extended Stay America (ESA) on why major hotel brands are entering the extended stay segment, how the market has evolved, and why it's attracting investors.

Discover the benefits of partnering with brokers for hotel investments, how to navigate current lending challenges, and what to watch out for when investing in extended stay properties.

Please visit our sponsor, HREC at www.HREC.com and learn more about ESLA at ESLA.org.

Key Highlights: • Extended Stay America’s success and its focus on long-term profitability • Insights into the growing interest from major hotel brands in extended stay segments • The role of brokers in helping investors find and purchase profitable hotel assets • Understanding market demand and key drivers for extended stay investments • The importance of partnerships between franchisors, brokers, and investors • How financing and market trends affect the extended stay sector

#ExtendedStayHotels #HotelInvesting #RealEstateInvestment #FranchiseBusiness #HotelDevelopment #InvestmentTips #ExtendedStayAmerica #HotelBrokerage #HospitalityIndustry

Election Impact on Hospitality with Chirag Shah at LendingCon Aug 14, 2024

Glenn and Chirag Shah, American Hotel & Lodging Association's EVP, Federal and Political Affairs & Counsel, at LendingCon - Hospitality Investors Conference to explore the intersection of politics and the hospitality industry, especially with an election just around the corner.

Episode Highlights:

Election Impact: Discussing the potential effects of the upcoming election on the hospitality industry and why it’s considered the most crucial election yet.

Political Climate: Insight into the razor-thin margins in the House and Senate and their implications for future legislative agendas.

Bipartisan Relationships: How HLA builds relationships with both sides of the aisle to advocate for the lodging industry.

Industry Advocacy: The importance of sharing industry stories with Congress and conducting "Heart of the House" tours to highlight the sector’s economic and social impact.

Regional and Local Outreach: HLA’s extensive participation in over 120 events yearly to strengthen connections with local hoteliers and officials.

Upcoming Event: Invitation to "Hotels on the Hill" in Washington, D.C., on September 24th and 25th for direct engagement with policymakers. Discover how the hospitality industry navigates the political landscape to secure a prosperous future.

#HospitalityIndustry #LendingCon #Election2024 #PoliticalImpact #BipartisanAdvocacy #HotelsOnTheHill #HLA #IndustryLeadership #Podcast

892: Closing Hotel Deals in a High-Interest World Aug 14, 2024

Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.

Infrastructure and Economic Growth in Central Florida with Congressman Darren Soto Aug 09, 2024

Glenn talks with Congressman Darren Soto during LendingCon about the significant infrastructure investments in Central Florida and its impact on the economy and tourism industry.

Episode Highlights:

Infrastructure Investment: Insight into the $3.5 billion expansion of I-4, aimed at alleviating the worst traffic in the nation and boosting Central Florida’s growth.
Airport Expansion: $300 million investment in Orlando International Airport to enhance travel for both tourists and locals, strengthening the business lifeline of the region.
Public-Private Partnerships: The successful collaboration between public and private sectors, like the Brightline expansion, which connects Miami to Orlando and will soon extend to Tampa.
SunRail and Intercity Travel: How expanding rail services is improving employee commutes and supporting the hospitality industry by making transportation more efficient and affordable.
Economic Outlook: Discussion on Central Florida’s steady growth in tourism and the potential for interest rate reductions as inflation drops below 3%, offering better access to capital for businesses.

Discover how strategic infrastructure investments are shaping the future of Central Florida and driving economic prosperity. Don't miss this engaging discussion on the link between infrastructure and economic health!

#Infrastructure #CentralFloridaGrowth #BrightlineExpansion #PublicPrivatePartnerships #HospitalityIndustry #EconomicOutlook #Tourism #OrlandoAirport #Podcast

Navigating Hospitality Development with Congressman Aaron Bean at Lending Con Aug 09, 2024

Congressman Aaron Bean and Glenn chat at at LendingCon in Orlando, Florida, discussing the latest issues and innovations in hospitality development.

Episode Highlights:

Event Overview: Reporting from LendingCon at the Rosen Center Hotel with 800 hospitality industry leaders.
Human Interaction: Emphasizing the importance of personal connections in leadership and exceptional guest experiences.
Access to Capital: Strategies to help hoteliers obtain capital, including changes to the Small Business Administration loan program.
Bank Relationships: Importance of cultivating relationships with local banks to secure loans and support the hospitality sector.
Political Engagement: Encouraging hoteliers to invite local politicians to their properties to build relationships and advocate for their businesses.
Election Insights: Discussing the upcoming November election and its impact on the hospitality industry.

Discover actionable insights and practical tips for thriving in the hospitality industry. Don't miss this engaging conversation that blends industry knowledge with political perspectives!

Icons and Experts: Maximizing Profits in Extended Stay Hotels: Expert Strategies for Revenue Management Success Aug 08, 2024

Discover the essential strategies for optimizing revenue in extended stay hotels! In this episode of ESLA’s Experts & Icons, Ewa Kemper, VP Revenue Management at Dellisart and cohost Doug Artusio, ESLA’s Founder, share essential tips for revenue management and the importance of finding the right balance between extended stay and transient guests. Maximize profitability without compromising the unique operational model of extended stay properties.

Thanks to Dellisart for sponsoring this show!!! Visit them at dellisart.com and ask them how to help you increase your hotel's revenue.

Key Points: • Revenue Strategy: The crucial balance between extended stay and transient guests to optimize profitability. • Profit Comparison: Analyzing the profit margins between short-term and long-term stays. • Operational Efficiency: The importance of maintaining high occupancy with the right revenue mix. • Customer Engagement: Techniques to convert third-party bookings into loyal customers. • Market Understanding: The necessity of knowing your market, competitors, and customer demographics. • Dynamic Pricing: The importance of real-time pricing adjustments and market responsiveness. • Communication: The critical role of communication between revenue managers and property staff. • Diverse Business Sources: Leveraging various channels and customer types to fill rooms efficiently. • Value Proposition: Highlighting the unique amenities and value of extended stay properties.

#Hospitality #HotelManagement #ExtendedStay #RevenueManagement #TravelIndustry #HospitalityInsights #HotelRevenue #BusinessTravel #TravelTips #HotelStrategy #RevenueOptimization #HospitalityLeaders #HotelOwners #HotelierLife #HospitalityPodcast #PodcastEpisode #BusinessAdvice #TravelBusiness #HotelExperts #TravelProfessionals

FNA 145: Immerisve Bars, Booze and VR Aug 04, 2024

Tonight on the Friday Night Audit Happy Hour Extravaganza, we’re immersing ourselves in the future of hospitality experiences. Glenn, Craig Sullivan and Doctor Producer Suzanne Bagnera, PhD, CHA are focused on the secret TipTech lab – or is that Batcave? We drink, laugh and discuss their cutting-edge technology and unique approaches to enhancing hospitality experiences.

Here’s what we covered:

Special Guests: Gray Devio (CEO, UNW Inc. - TIPtech Art's Parent Company), David Galluzzo (COO, UNW Inc. - TIPtech's parent company); Matthew D. Fisher (Director of Hospitality Sales & Marketing at TIPtech), share their insights.

Behind the Scenes: The hidden, high-tech "Batcave" where the podcast was recorded.

Travel Adventures: Anecdotes about arriving at the secretive tech facility, navigating eerie surroundings, and the unexpected surprises. I

nnovative Hospitality Solutions: How UNW/ TIPTech creates immersive, multi-sensory experiences for hotels and other venues. Escape through Technology: The ability to transport guests to different parts of the world virtually, providing a unique and relaxing experience.

Interactive Technologies: The use of VR and other tech to enhance guest experiences, from themed hotel rooms to virtual reality environments.

Industry Applications: Discussion on how these technologies can revolutionize the hospitality industry, including airports and restaurants.

Lighthearted Moments: Fun banter, jokes, and a bit of chaos! Whether you're in the hospitality industry or just curious about innovative technology, this episode offers a blend of humor, insights, and exciting new concepts.

Tune in for an entertaining and informative experience!

891: Crafting Emotional Experiences in Entertainment and Hospitality Aug 03, 2024

Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production (OFFICIAL), to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.

Key Highlights:

• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.

• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.

• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.

• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments. • Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.

• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.

• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.

• Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets.

Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration. #Podcast #ThemeParks #ImmersiveExperiences #EntertainmentDesign #CreativeProcess #HotelInnovation #ThemeParkDesign #ExperienceEconomy #EntertainmentIndustry #CreativeStorytelling

890: SOARing to Hotel Ownership Aug 01, 2024

Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster.

This episode covers:

Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups.

Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation.

Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership.

Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.

Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development.

Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise.

Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry.

Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations.

Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.

889: Unpacking the Root Causes of Employee Engagement Issues in Hospitality Jul 30, 2024

We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai.

Key Highlights:

Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality.
Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms.
The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience.
Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies.
Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics.
Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies.
Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values.
Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths.

This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector.

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Visit novacancynews.com

FNA 144: Celebrating Phil Cordell's Legendary Career in Hospitality Jul 27, 2024

Join us for a special episode as we celebrate the incredible career of one of the most respected figures in the hospitality industry. Phil shares his journey, from his early days as a bellman to becoming a key player in the industry, and reflects on the evolution of hospitality over the past 41 years.

Key Points:

Career Beginnings: Phil’s start as a bellman and front desk agent, and his early career experiences.

Industry Evolution: Changes in technology and guest services, from manual check-ins to modern conveniences.

Memorable Moments: Humorous and insightful stories from Phil’s extensive career. Guest Experience: The importance of creating memorable experiences for guests and the role of innovation in hospitality. Hospitality Insights: Phil’s thoughts on the current state of the industry and the future of hospitality.

Personal Reflections: Phil’s personal anecdotes and the impact of mentorship in his career.

Tune in to hear Phil’s inspiring journey and gain valuable insights into the world of hospitality!

#Podcast #Hospitality #CareerJourney #GuestExperience #HotelManagement #IndustryEvolution #Mentorship #HospitalityLeadership #InspiringStories

887: Pivoting Operations with Pivot Hotels Jul 27, 2024

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

888: Coury Holding Launches Division Heightening Property Hotel Guest Experience Jul 25, 2024

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!

886: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson Jul 24, 2024

Join Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.

In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about:

• The integration of various elements to create a cohesive and vibrant resort experience.

• The reimagined center bar, which serves as the property's energy hub.

• The unique offerings at Nobu, one o

f the best restaurants in Las Vegas.

• The strategic shift in managing the casino for a better guest experience.

• The introduction of the modern burlesque show "Lady Like" at 24 Oxford.

• The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool.

• The reworked collaboration with Hilton and Virgin to enhance the property's success.

• The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.

885: Crafting a World-Class Casino Resort: Design and Comfort For Profitability Jul 21, 2024

Join us as we dive into the world of casino resort design with two industry experts!

Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG.

We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader

Project Highlights:

• 6,500-seat performance venue: Lucas Oil Live

• 304-room hotel

• Cascades: A large outdoor pool area

• World-class music venue hosting rock and country performances

• Nominated for Casino of the Year Theater by the Academy of Country Music

Market Positioning:

• Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities:

• Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events.

• VIP area with a private lounge, full bar, and kitchen. Success Factors:

• Strategic location and high-quality amenities driving the resort’s success. Design Inspiration:

• Earthy tones and natural elements inspired by the Red River region.

• Organic shapes and curvilinear forms for a natural feel. Interior

Design:

• Warm and woodsy room design with deep rust orange accents.

• Practical elements for guest comfort. Building Shape and Form:

• V-shaped building maximizing views and creating an embracing feel.

• Wind block design for enhanced guest comfort.

Pool Area Design:

• Three distinct tiers and multiple pools for different experiences.

• Great food and beverage options with natural ventilation.

• Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!

FNA 143: Amy-ing for a Good Show Jul 20, 2024

Glenn and Craig welcome back Amy Montgomery for her yearly appearance. Grab a drink and have a lugh along with us!

884: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality Jul 20, 2024

Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel.

• Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨

• 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽

• 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩

• 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟

• 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆

883: Maxing Out Your Workout Jul 16, 2024

Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

FNA 142: Live From Resorts World Las Vegas! Jul 13, 2024

We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.

How Vai Resort Hotel is Figuring Out It's Tech Stack Challenge Jul 10, 2024

Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality. 🚀🏨 Thanks to Unifocus , Technology that drives value, for supporting this video.

882: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani Jul 10, 2024

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear:

Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality.
Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection.
Guests are looking for safe havens that provide respite from the craziness of the world.
Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna.
Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach.
Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

881: Hospitality Internships with the AHLA Foundation Jul 09, 2024

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

Uniting Hospitality Through Commercial Strategy Synergy Jul 08, 2024

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing.

They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations.

The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.

#Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation

880: Anatomy of a Hotel Brand Repositioning Jul 03, 2024

Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters:

Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey.

Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness.

Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events.

Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts.

Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand.

This shift isn't just about luxury; it's about creating meaningful connections and experiences. Stay tuned for more updates as Swire Hotels continues to redefine hospitality!

879: Running Hotels at The Most Magical Place on Earth Jul 03, 2024

Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️

Can You Futureproof Hotel Tech? Jul 02, 2024

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

Can Hotels Keep Humanity in Hospitality As Tech Takes Over? Jul 02, 2024

During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality.

· We emphasize the importance of personal interactions over digital processes

· How technology should empower staff to create memorable guest experiences

· The need for user-friendly interfaces and the effective use of AI to personalize guest services

· Moving beyond outdated systems to a more integrated approach

HITEC24: Hotel Meetings Back on Track And Growing! Jul 01, 2024

Jeff Bzdawka, CEO of Knowland and I discuss the HITEC event, A.I., the growth in both large and small meetings and more insights around how we’ve transitioned to post recovery period and how the way people meet is changing.

HITEC24: KSL Resorts on Hotel Tech Stack Strategy Jun 30, 2024

KSL Resorts operates some of the premier resorts in the world. On the HITEC show floor, I spoke with James Turnbull, Senior Corporate Director of Operational Finance to discuss how the company thinks about its tech stack and how they’re uniting all their hotels under different flags through technology.

🔹 Focus on Consolidation: Streamline your tech stack for greater efficiency and effectiveness across properties.

🔹 Vendor Strategy: Transition from bespoke solutions per property to consistent vendors to enhance data analysis and operational efficiency.

🔹 Data Utilization: Leverage data from reservation to post-stay surveys to gain actionable insights and improve guest experiences.

🔹 Vendor Relationships: Long-standing partnerships with established vendors to handle millions of data points and make them actionable.

🔹 Personalized Guest Experience: Use rich data to understand guest behaviors and preferences, aiming to tailor offers and enhance guest satisfaction.

🔹 Operational Efficiency: Apply insights from data to optimize staffing and operations, especially in complex properties with diverse amenities.

🔹 Future Goals: Focus on driving revenue, enhancing guest loyalty, and managing day-to-day operations more effectively.

📢 Check out the full interview for more insights on how KSL Resorts is navigating the complexities of technology in hospitality! Thanks to Unifocus, technology that delivers value, for sponsoring this video.

HITEC24: Vai Resort Ready To Maximize Hotel Guest Experience with Tech Jun 30, 2024

When the $1 billion VAI Resort debuts next year, they have the unique opportunity to leverage in the moment technology to create an amazing customer experience that maximizes revenue per available customer. On the HITEC show floor, Rian Kirkman, SVP Marketing, shares just how their going to do it. Thanks to Unifocus, technology that delivers value, for sponsoring this video.

HITEC24: Can You Futureproof Hotel Tech? Jun 24, 2024

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

FNA 141: Medel-ing in His Business Jun 22, 2024

Stephen Medel, Vice President of Business Development at Pacifica Hotels reoins us again to celebrate the longest Happy Hour Friday of the year and chat about life, the universe and everything.

878: Glenn & Anthony Chat Up Jun 20, 2024

Anthony and Glenn shoot the breeze today!

The Venetian Resort Las Vegas Turns 25! Jun 20, 2024

The Venetian Resort Las Vegas is celebrating 25 years!! Today in part two of a three part series, I speak with Karin Davis, VP Sales about the past, present and futue of this iconic resort.

Watch part 1 here: https://novacancynews.com/what-to-expect-with-venetians-1-billion-renovation/

877: Aperture Hotels CEO Charles Oswald Jun 19, 2024

Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?

876: Resorts World Las Vegas Celebrating Three Years!!! Jun 18, 2024

Shannon McCallum, Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton, Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.

FNA 140: Triple Trouble Jun 14, 2024

Rick West, Kenny Weston and Kevin Snyder of Commercial Green Solutions apparently have nothing better to do so they're foolishly joining tonight's shenanigans with Glenn, Craig and Producer Dave. That's right, we used shenanigans.

ESLA Icons & Experts 4: Peggy Berg Jun 13, 2024

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org)

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category. On this episode we feature the amazing Peggy Berg.

Most recently we all know her as founder and president of the Castell Project for this portion of her career where she striving to help create opportunity for others. But before that she spent decades making change. She was the first female employee elected by the PKF partnership. Plus, so much more.

Today’s cohost is Mark Skinner who I first got to know when he was also with The Highland Group.

Today’s episode is sponsored by Dellisart Hospitality (www.dellisart.com)

NYU Conf: Why a Hotel Asset Manager Matters Jun 13, 2024

What does an asset manager do anyways and why are property level people sometimes freaked out by them. Peter Kressaty, CCO with LW Hospitality Advisors shares how these folks can be a great partner because they've been there done that and bring in fresh eyes. Thanks to our friends at Unifocus , technology that drives value, for supporting this video!

875: The Essense of Creating Luxury Hospitality Jun 12, 2024

Ashish Verma, Senior Vice President, Luxury Division, The Unbound Collection by Hyatt talks about how he under his leadership The Chatwal is now recognized among the top luxury boutique hotels, voted #1 of the 20 Best Hotels in New York City by Condé Nast Traveler in 2022 as well as one of the Best City Hotels in the Continental U.S. by Travel + Leisure in 2021. How was he able to make that happen?

Bonus: Reinvigorating Your Hotel’s Revenue Opportunity Jun 11, 2024

Last week Glenn hosted a great session on revenue opportunity for his friends at Hotel Business Magazine and IDeaS.

As maximizing revenue opportunity becomes more complicated, it’s essential to get back to basics. In this thought leadership discussion, experts share the fundamentals of creating, executing and mastering a robust revenue management strategy that increases overall profitability while eliminating lost opportunity.

Moderator: Glenn Haussman, Founder/Host, No Vacancy Live podcast

Panelists: Cesar Wurm, Vice President of Commercial, Premium Brands, IHG Hotels & Resorts

Federica Bresciani, Director of Revenue, Lefay Resorts

Klaus Kohlmayr, Chief Evangelist & Development Officer, IDeaS

874: Data, Guts and Marketing with BWH Hotels' SVP/ CMO Park Jun 11, 2024

Joelle Park, SVP & Chief Marketing Officer at BWH Hotels shares the company's strategy of leveraging its mothership brand through it’s "Life's a Trip" campaign to promote all its brands. Plus, how AI affects advertising, staying authentic and why travel influencers actually matter.

NYU Conf: What AutoCamp, Courtyard By Marriott and Extended Stay Hotels Have in Common Jun 11, 2024

Paul Novak, partner at Whitman Peterson, is an original thinker. Currently, he’s invested in AutoCamp, which just did a distribution deal with Hilton, is highly focused on extended stay, and back in the day was involved in the early days of Courtyard by Marriott and helped both those companies find their way into midscale and economy properties. Wow! Thanks to our friends at Unifocus , Technology That Drives Value, for supporting this video. This video was recorded during NYU IHIIC.

Why WaterWalk Didn't Sell to Wyndham Hotels Jun 10, 2024

During NYU IHIIC last week I spoke with WaterWalk Extended Stay by Wyndham’s COO & CFO Jim Mrha about why the company entered into an agreement with Wyndham Hotels & Resorts rather than just sell, and also about the maturation of the extended stay hotel market.

FNA 139: Don't Get Carran Away Jun 09, 2024

The one where Glenn, Craig and Producer Dave think inviting Steve Carran, another podcaster, on the show is a good idea but will surely learn they made a horrible, no good, dreadful mistake.

NYU Conf: Brad Rahinsky, President & CEO, Hotel Equities Jun 08, 2024

For dealmakers it’s a year of the haves vs the have not during the NYU IHIIC. Brad Rahinsky, President & CEO, Hotel Equities, shares why some developers get deals done while others are struggling.

Introducing Red Roof's New President Zack Gharib! Jun 08, 2024

It’s time to get to know Red Roof Inn’s new President Zack Gharib in his first major industry interview! I was blown away by his enthusiasm and committment to his new role and love he's already moved to Columbus to get right to it. I recorded this earlier this week at the NYU IHIIC. Thanks to our friends at Unifocus , technology that drives value, for supporting this video.

873: Hotel Strategy: Irreplaceable Assets in Supply-Constrained Markets Jun 08, 2024

Ben Weinberg and Mike Weiss, Founders of Trailborn, are talking about how they have created unique hotel experiences in the great American outdoors. Each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn combines elevated, thoughtful design with an authentically local experience to create a memorable stay for outdoors enthusiasts.

NYU Conf: Sage Hospitality Group President, Hotels & Restaurants Daniel del Olmo Jun 06, 2024

Sage Hospitality Group President, Hotels & Restaurants Daniel del Olmo and I caught up during the NYU Hospitality Investment Conference and discussed why there's so many hotel management companies, how these companies can differentiate themselves and the danger of allowing tech to take the humanity out of hospitality. Thanks to Unifocus , technology that drives value, for supporting this video!

NYU Conf: Sean Hehir, Managing Partner, President & CEO at Trinity Investments Jun 06, 2024

Big NYU Conf topic; Capital Markets!! Sean Hehir, Managing Partner, President & CEO at Trinity Investments - owner of iconic properties like The Diplomat Beach Resort and Grande Lakes Orlando Resort, shares why he thinks markets are 'open and vibrant.' Thanks to Unifocus , technology that delivers value, for supporting this video.

NYU Conf: Charles Oswald, CEO Aperture Hotels Jun 06, 2024

Early vibe here at NYU Hospitality Conferece is one of 'tempered optimism' says Charles Oswald, CEO of Aperture Hotels. Here's how he's turning the tempered into tempting. Thanks to our friends at Unifocus , technology that drives value, for supporting this video.

872: Sonesta Hotels Marketing & Branding Goes For Personal Connections Jun 06, 2024

Last week at SonestaCon24 we had the chance to hear from Sonesta’s CBO Elizabeth Harlow and CMO Chris Trick about how the company will define itself to the consumer. We discuss giving their customers access to things you can’t buy with a relationship with Rolling Stone magazine, its rewards program and how they’re leveraging micro influencers.

871: Sloan Dean, CEO of Remington Hospitality Jun 02, 2024

Sloan Dean is CEO of Remington Hospitality and is focused on smart growth. For them that means going all in on places such as Caribbean and Latin America. Today, we learn more about their strategy and much more about the financial state of the hotel business.

870: Sonesta Shines During First Ever Brand Conference Jun 02, 2024

Sonesta Hotels is hosting its first ever brand conference after a few years of furious growth and creating a company trajectory. Here in Las Vegas we speak with CEO John Murray and Keith Pierce, EVP, Development and Franchise, to hear how it all came together and what’s next.

Icons & Experts 3: Mark Laport May 30, 2024

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association (www.esla.org).

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

On this episode we feature Mark Laport the man behind Concord Hospitality, https://www.concordhotels.com. Laport founded Concord Hospitality Enterprises Company in 1985. Concord has since become one of the largest hotel companies in north America both owning and managing hotels, as well as developing them.

Thanks to the support from Modus Architecture, extended stay experts https://www.modusarchitecture.com/.

Also, thanks to the support from Dellisart Hospitality. Please visit https://www.dellisart.com/

Jaimie Miranda – SVP Hotel Administration, Venetian May 28, 2024

The Venetian Resort Las Vegas is launcing a $1 billion renovation. Yes, $1 billion!! The Venetian's Jaimie Miranda, SVP Hotel Administration, shares what to expect, and what it's like running this 7,094 suite property on a daily basis.

FNA 138: Our Happy Hour Guest Lords Over Us May 25, 2024

Lord-Daniel Draculea Dragojevich is a hotelier and entrepreneur. He joins Glenn, and Craig for what's sure to be a memorable show!

869: Lessons from the #1 Airport Restaurant in the US May 23, 2024

What does it take to be a multi-unit GM at the #1 airport restaurant in the US? Jason Dix oversees both One Flew South locations at Atlanta Airport and will share his view on airport restaurant food trends.

868: Global Hospitality Update With World Hotels President May 23, 2024

Ron Pohl, President of World Hotels and International Operations for BWH Hotels, reveals how he sees the state of the globasl hotel business.

How Deep and Profitable is the Extended Saty Hotel Market? May 22, 2024

Yesterday I attended the IMN Extended Stay Forum where I caught up wtih Travis Burns, VP of business development with Aimbridge Hospitality. We talked about the seemingly extreme depth of this market when it comes to development opportunities.

FNA 137: Night Auditor of the Year! May 17, 2024

We have a great one for you all this week. Ha, like we’d tell you if we thought it’d suck. Which, we usually think. Meanwhile PR champ CJ Arlotta returns as does Jason Freed of Otelier to share the Night Auditor of the Year Award!

867: Marriott JFK Reinventing Airport Hotels? May 17, 2024

We're at the Marriott New York JFK Airport with GM Mark Irgang taking a look at the next-generation airport hotel, brought to us by Chartwell Hospitality.

ESLA Icons & Experts: Jim Anhut May 16, 2024

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org)

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

On this episode we feature Jim Anhut.

Anhut was focused on extended stay stretching way back to Residence Inn, the Jack DeBoer days. That’s pre-Marriott! He also was instrumental in Summerfield Suites with Jack in the late 1980's and launched MainStay Suites for Choice in the mid 1990's. Then he launched Staybridge Suites for IHG during the late 1990's and was part of the IHG team that led the acquisition of Candlewood Suites in the early 2000's.

Now he’s home again joining the board of directors for WaterWalk Holdings, the final brand Jack created.

Today’s show is brought to you by the good folks at https://www.redrooffranchising.com/ and their HomeTowne Studios by Red Roof new build extended stay option.

Also, support from Dellisart Hospitality. Please visit https://www.dellisart.com/

866: Designing Premier Brands with Chapi Chapo Design May 15, 2024

Tatiana Sheveleva, Partner & Co-Founder of Chapi Chapo Design joins to talk about what it takes to found a design firm in recent times and why her and her team have been able to get some of the most prestigious brands in the world to work with them.

865: TSA Getting Real About Real ID May 14, 2024

It's just a year away!! REAL ID is coming to an airport near you May 7, 2025. Is your license compliant? How do you know if it is, and what can you do about it? Simone Davis is the Director of REAL ID at TSA and shares what we all need to know.

Ben Perelmuter, President and COO of TPG Hotels & Resorts May 07, 2024

I’m in Orlando hosting some discussions during TPG Hotels & Resorts’ annual conference. So, I talked to their President and COO Ben Perelmuter and we had a wide-ranging conversation about major industry issues, opportunities, their overarching strategy and what it was like merging with another company back in 2022. Be sure to follow them on LinkedIn!

Park Inn by Radisson Set for Radical Reinvention May 06, 2024

Choice Hotels International is out to reinvent Park Inn by Radisson as a Premium Value brand, which will sit between economy and midscale and designed to attract younger travelers. Tom Nee, SVP, Foundation Brands shares the details. Exciting to see this brand given the love it needs to thrive.

Vendors! Here's How to Leverage Opportunity NOW!! May 06, 2024

Bruce Ford of Lodging Econometrics is Master of Construction pipeline data. While I attended Choice Hotels Annual and he attended HD we discussed how industry suppliers could maximize opportunity. Great tips! Tomorrow we’ll take a look from the ownership side.

It's Time For Underrepresented Hoteliers to SOAR May 06, 2024

It’s time to SOAR. Choice Hotels International Hotels has reintroduced it’s hotel ownership opportunities created for underrepresented entrepreneurs. Dubbed SOAR, Supporting Ownership Access & Representation, John Lancaster, VP Emerging Markets Franchise Development, shares how this program is changing lives and communities. #hotels #hotelinvestment.

Choice Hotels Sees Conversions as KIng May 05, 2024

Conversions are king! That’s especially true with Choice Hotels International, which had 74% of all 2023 deals fit into the conversion category. At Choice’s Annual Conference I caught up with CDO David Pepper to hear about the conversion market and the incredibly strong extended stay segment.

AHLA Moves ForWard May 05, 2024

Anna Blue, President of AHLA Foundation, is at AHLA ForWard in Chicago. She shares the importance of this event to the hospitality industry and how it’s empowering women to find success in the hotel business.

FNA 136: The Hos Strikes Back! May 05, 2024

The awesome Matt Hostetler, CDO with Red Roof, returns to learn a lesson about returning to FNA. Glenn, Craig and Producer Dave shake their heads in disbelief. Oh yeah, Glenn's in Vegas.... again!

ESLA Icons & Experts: Mike Leven May 02, 2024

Welcome to our new series, Icons & Experts. This exciting twice a month series is brought you by the Extended Stay Lodging Association and support from Dellisart Hospitality. Please visit https://www.dellisart.com/

Every other week we’ll highlight either a person who’s had unmistakable impact on the hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

Our first episode features the incredible Mike Leven, an icon amongst icons in the hotel business. Leven has had significant impact on the hospitality industry from his early days

Dedicated business leader & visionary philanthropist with a rich 50-year career in the hospitality industry, notably including the successful launch of Holiday Inn Express, serving as President of Days Inn of America, leading the company through a reorganization that resulted in growth from a 225-unit regional chain to one of the largest brands in the world.

He also founded US Franchise Systems, Inc. (USFS), which franchises the Microtel Inns & Suites, Hawthorn Suites, and Best Inns and Best Suites hotel brands.

Plus, he was instrumental in creating the Asian American Hotel Owners Association (AAHOA), served as President of Las Vegas Sands Corp. and has been involved in countless charitable efforts. We hope you enjoy this series!

The UK's Hospitality Hero Apr 30, 2024

Over in the UK, Steven Hesketh is known as the Hospitality Hero because he’s empowering people like us to be our Hospitality Hero. Today, we learn about the essential elements needed to rev up your hotel’s business as well as your career while getting a glimpse into the state of the UK hotel business.

135: Friday Night Audit Happy Hour Apr 27, 2024

Join Glenn, Craig and Producer Dave for some cocktails, a few laughs and whatever's on their minds as we wrap up the week.

863: The Legacy of Holiday Inn to the Modern Hotel Business Apr 24, 2024

noWebb Wilson, CEO and Chief Investment Officer at KWC Management, talks about what it's like to be running a company that holds the legacy of one of the most famous hoteliers there is. How does the history of Kemmons Wilson drive his strategy for future success?

862: Bonnie Campagnuolo, Global Brand Head, Embassy Suites by Hilton Apr 24, 2024

Embassy Suites is celebrating its 40th anniversary, but it's not relying on the past. Undergoing a dynamic transformation Bonnie Campagnuolo, Global Brand Head, Embassy Suites by Hilton, shares hoew the brand continues connecting to owners and customers.

861: Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts Apr 23, 2024

We're at Wynn Studios in Las Vegas with Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts discussing the secrets of building the company's different projects such as the $3.9 billion under construction Wynn Al Marjam in UAE and the potential $12 billion NYC property.

860: More or Lesser for Hotel Biz? Apr 17, 2024

Dan Lesser of LW Hospitality Advisors cuts through the noise and shares the real truths about the state of hosptiality. Plus, San Francisco and NYC are smart investments?

859: $140 Million Reinvention of Caribe Royale Orlando Apr 16, 2024

Amaury Piedra, Managing Director of Caribe Royale Orlando shares the secret behind a massive $140 million property reinvention that reinvented an aging hotel into a four-star jewel! FYI, when I visited they had 98% occupancy at rates they’d never get before this project.

AHLA Interim President/CEO Kevin Carey! Apr 15, 2024

Get to know AHLA Interim President/CEO Kevin Carey! Kevin makes his first appearance with us so we get an update on the direction of the AHLA, its leadership search and how the organization is doubling down on sustainability with its partnership in Green Key Global.

FNA 133: Emily Spills Her Guts Apr 12, 2024

Emily Cappiello is a PR specialist as well as a Food + Beverage Writer for major global publications. She joins the FNA gang to school them on how to really enjoy the worlds of hotel and travel.

858: Bringing Innovation to Sales & Marketing Apr 11, 2024

Sales & Marketing have been around for so long it can be hard to find ways to be innovative. Bruce Himelstein, founder of the BJH group, shares how he continues to find ways to change these fields to keep things fresh and stand out from the crowd.

Hotel Toilet Tissue Goes Off the Role Apr 10, 2024

Fox Fold is reinventing toilet tissue for Big Savings for owners, operators and the environment. Today, we get an update from COO Gregory Hegger and MindClick's JoAnna Abrams who focuses on product ratings for healthier living. Drop me a line to learn more.

Is Hotel Tech Too Low Tech? Apr 10, 2024

Last week during AAHOA's hashtag#AAHOAcon24 I spoke with Patty Jefferson, CDO with Visual Matrix about the state of hotel technology and how to think about what tech is the right tech to invest in. Where do you see the smart money in tech going?

857: The Atlantis, The Royal Dubai is Outdoing Luxury Apr 10, 2024

Tom Roelens, Managing Director at Atlantis, The Royal in Dubai shares how his career led him to lead one of the top properties in the world. This one year old property was designed to complement Atlantis, The Palm and we share how they created, programmed and launched this property.

AAHOA and It's Importance to Red Roof Apr 05, 2024

We're with AAHOA at AAHOACON24 where I spoke with Matthew Hostetler of Red Roof Franchising about the importance of the Indian American community to the hotel industry’s success and how this community’s success is tethered to companies like Red Roof. No Vacancy News, Podcasts and Videos is proud to be the official podcast of AAHOACON24!

Hotels Embracing Culturally Competency To Increase Sales & Loyalty Apr 05, 2024

As the world continues to get out and travel, understanding different cultures is a cornerstone to future success. During AAHOA's AAHOACON24 I got thinking about this issue so I spoke with Seema Jain of Seva Global to understand the importance of being culturally competent.

No Vacancy News, Podcasts and Videos is proud to be the official podcast of AAHOACON24!

#hotels #hoteliers #culture

Revenue Mindset Top Issue at AAHOACON24 Apr 04, 2024

We're at AAHOACON24 and a top issue here is how independant minded hoteliers can create more revenue opportunity in a market that might be getting resistent to higher room rates. Our friend Mike Chuma, VP Global Marketing at IDeaS and I discuss this issue as we tour the AAHOA tradeshow floor. No Vacancy is proud to be the official podcast of AAHOACON24!

Students Compete at AAHOACON Apr 04, 2024

We're at AAHOACON24 and celebrating tomorrow's workforce! Did you know AAHOA is hosting a student competition? It's a Hotel simulation competition called the Turnaround and our very own Doctor Producer Suzanne, who is a professor at FIU, has students competing. She's gives us the scoop. No Vacancy is proud to be the official podcast of AAHOACON24!

Creating Strong Hotelier and Brand Partnerships Apr 04, 2024

Hello from AAHOAcon24 where No Vacancy News, Podcasts and Videos is the official podcast. We've got Chris Guimbellot, President and CEO of hihotels by Hospitality International who shares the secret to hosptiality branding success in concert with the AAHOA community.

856: Curating Apartments, Hotels, and Homes with Tech-Enabled Hospitality Mar 28, 2024

Roman Pedan, Founder & CEO of Kasa, tells us how he is using tech to connect apartments, hotels, and homes to people across the world. What makes Kasa different from traditional companies and why are they changing the game for travelers?

Castlerock Asset Management's Edwards on Hotel Cash Flow, Profitabilty and more! Mar 28, 2024

Michael Edwards, MBA, CHAE, VP Assett Management with Castlerock Asset Management, LLC. told me during Hunter Hotel Investment Conference that the deal pipeline is rough.

Edwards also shares the current state of hotel asset management, emphasizing the importance of efficient operations and collaboration between owners and operators to ensure profitability, especially in a challenging financial environment.

*Asset management focuses on maximizing cash flow and profitability through efficient operations and strategic financial planning.

*Profitability is enhanced by understanding and managing the cost of debt, emphasizing the importance of cash flow in asset management.

*Collaboration between property owners and operators is crucial for aligning operational efficiency with ownership goals, ensuring the success of the asset.

855: How Hospitality Law Impacts the Hotel Business Mar 27, 2024

It's a lesser talked about area of hospitality, but hospitality law is imperative to getting any deal done. With so much to cover from government ordinances, contracts, negotiations, and more we have one of the best in the business, Nelson Migdal joins us to talk about what to look for from the legal side of the business.

G6 Hospitality On Record Motel 6 Hotel Development Mar 26, 2024

G6 Hospitality LLC is on a record setting development pace according to Tina Burnett, Chief Development Officer. I caught up with her during last week's Hunter Hotel Investment Conference to learn more. Takeaways: · Development: G6 surpassed its goal and opened over 100 hotels in 2023, with plans to continue this growth in 2024. · Economy: Despite economic uncertainties, the company's simple business model and absence of food and beverage services streamline operations. · Franchisees: A significant portion of new deals comes from existing owners, highlighting the brand's strong relationship with its franchisees.

Follow ud on LinkedIn: https://www.linkedin.com/company/10915201/

853: Hotel All-Stars Debuts this Week! Mar 25, 2024

Anthony has an amazing new show called Hotel All-Stars where folks compete for a job in a hotel.

FNA 132: Happy Friday Drinks and Laughs! Mar 24, 2024

Gerry Remeneter, National Sales Manager at Zenna Hospitality, is an advocate for sustainability. But, can he sustain a whole hour drinking cocktails with Glenn, Craig and Producer Dave?

Huge Milestone! Women Excel at Hunter Hotel Investment Conference Mar 21, 2024

During the Hunter Hotel Investment Conference, I caught up with industry advocate and founder of the Women in Hospitality Leadership Alliance, and member of DEI Advisors, Rachel Humphrey. Here at the Hunter Hotel Investment Conference, we discussed how women are exceling in hospitality and celebrate a huge milestone; the first time more than half of speakers are diverse at this event.

Ryan Rivett, CEO of MyPlace Hotels Mar 21, 2024

During the Hunter Hotel Investment Conference, Ryan Rivett, CEO of MyPlace Hotels and I talked about the maturing extended stay market. Plus, we discuss his philosophy of finding the right mix of business for those staying up to four nights, those staying a week and others staying a month. His answer might surprise you!

Modern Revenue Strategy Techniques Enhancing Hotelier Profitability Mar 20, 2024

While here at the Hunter Hotel Investment Conference, I had a wide-ranging conversation about, revenue strategy, automation and other tech thoughts around what owners are thinking with Russ Stanziale of IDeaS.

FNA 131: What a Long Strange Trippi It's Gonna Be Mar 16, 2024

The wisest pineapple of them all, Christine Trippi, returns!! Buckle up for safety as Glenn finally has a true competitor for giving off way too much energy. How will Craig and Producer Dave deal with this combustible situation? Tune in and find out.

852: Continuing Conversations in Education with Peter Ricci Mar 14, 2024

Peter Ricci returns to talk about the state of education in the hospitality industry. Yesterday we talks programs more focused on real estate and investing, today we talk about the operation of the hotel. Have enrollment numbers started to stabilize? What are some ways that Peter has been showing the value of the industry to younger students?

851: Cornell Hospitality Emeritus Prof. Jan deRoos on Hotel Biz Education Benefits Mar 13, 2024

Prof. Jan deRoos has taught as the HVS International Professor of Hotel Finance and Real Estate at the SC Johnson College of Business and the Nolan School of Hotel Administration at Cornell University. He shares what professionals must do to break into the off-property part of the hotel business. How much of the education translates to the real world? How does the content translate across international markets? Producer Dave received a certificate in this program, and he shares how it's helping propel his career.

850: The Latest on Industry Lawsuits and More with Michael Shindler Mar 12, 2024

Michael Shindler of Four Corners Advisors educates Glenn and Dr. Producer Suzanne on the intricacies of what happened between Choice and Wyndham, a class action lawsuit against CoStar/STR and many hotel brands we all know (this is CRAZY), and interesting insight into Barry Sternlicht's different businesses.

849: Hunter Hotel Conference Highlights! Mar 11, 2024

We'll be at Hunter Hotel Investment Conference March 19-21. Will you? Today, we're talking to Lee Hunter and Teague Hunter about why YOU need to be there with us. Here's two reason: Anthony Capuano, Marriott's CEO and Ed Bastien, Delta's CEO. And a bonus reason, celebrating industry icon Bob Hunter. Plus I'll be hosting an amazing brand/owners panel.

Converting Offices to Hotels? Mar 09, 2024

While at California Lodging Investment Conference & [CLIC] Connect, Glenn and Producer David Mignano, CRME spoke to TODD STEVENS, Director of Hospitality with Cuningham about transforming offices into hotels, conversion and theme park design and how it relates to creating great hospitality experiences.

IHG's VP of Commercial Cesar Wurm Mar 08, 2024

Yesterday during CLIC 7, Glenn and Producer Dave spoke with IHG's VP of Commercial Cesar Wurm about understanding the customer. Glenn asks Cesar if everyone is signed up for every loyalty program, then are your customers truly loyal?

What You Need to Know about the Caifornia Hotel Market Mar 07, 2024

We're LIVE at CLIC 7!! Glenn and Producer Dave speak with Bruce Ford of Lodging Econometrics about new hotel development in California and across the wider USA.

Chris Green Says Farewell? Mar 04, 2024

Our friend and industry legend Chris Green, President of Remington Hospitality has decided to retire. I share the mic with him one more time before he leaves to say farewell and to discuss his amazing new book.

Rick Badgley, Chief HR Officer, Remington Hospitality Mar 03, 2024

I'm with my friends at Remington Hospitality hosting their annual conference. I love their corporate culture, so I grabbed their Chief HR Officer Rick Bagley to ask them about their secret sauce.

Jason Reader, COO, Remington Hospitality Mar 02, 2024

Jason Reader is COO with Remington Hospitality. While hosting their annual conference, I grabbed the recently promoted Reader to share his thoughts on what his role is and it relates to the trends in the hotel business.

848: How To Create Hotel Designs That Last a Lifetime Mar 02, 2024

Stacy Garcia, CEO of LebaTex and Chief Inspiration Officer with Stacy Garcia, Inc., has been at the forefront of the hospitality design community for years predicting industry trends. She’s got an innate knack for understanding successful hospitality design that better connects with customers in a grounded way. Enjoy this deep dive into what makes a hotel design successful, plus we discuss how she’s focused on helping the next generation of designers through her new organization Martha’s Mentors.

Bonus: Behind The Scenes VR Tour Of IHG’s Garner hotels Feb 25, 2024

IHG Hotels & Resorts’ newest brand, Garner hotels, is looking to own the midscale conversion space. In this interview recorded late last week, I speak with Karen Gilbride, VP, avid hotels, Atwell Suites & Garner hotels who takes us on a VR tour of the brand’s conversion prototype. Gilbride also shares recent milestone openings and an update on where this brand is headed next since first being announced in August 2023.

FNA 129: Searching for Freed-om Feb 24, 2024

Jason Freed is a first-time guest who's been around the hotel business in a variety of content creating capacities. He joins Glenn, Craig and Producer Dave in a battle of wits. Shouldn't be a problem for him at all with this crew.

847: From Lawyer To Hotel Owner Feb 22, 2024

Inspired by chats with Richard Branson, former Chicago attorney (and Chicago bus driver before that) Jim Nagle left everything he knew to embark on the journey of a lifetime: saving the dilapidated The Drake Oak Brook in Illinois from a ponzi-scheme disaster with zero hotel experience but with unwavering persistence -- A hotel he cherished from his numerous childhood holiday vacations.

Now, the property has reimagined itself as one of the Midwest’s most beloved landmark hotels. Formerly housing guests like Frank Sinatra and King Charles, Jim and his wife, Tely, have not only brought the historic property back to its original grandeur but have built a brand with the upcoming launch of residences, recent acquisition of luxury yacht yachts, new restaurant opening and more.

846: Tourism in St. Lucia Feb 21, 2024

St. Lucia is one of the most beautiful islands in the Caribbean. Paul Collymore is the CEO of The Landings Resort & Spa along with being the St. Lucia Hospitality and Tourism Association, and a wealth of information. He tells us why his country is seeing such a spike in tourism and why The Landings Resort & Spa is the best place to stay when visiting.

845: Royal Caribbean's Vice Chair is Making Waves Feb 21, 2024

Lisa Lutoff-Perlo is Vice Chairman, Royal Caribbean Group. At nearly 40 years in the business she became the first female President of a cruise line. Making Waves tells her story of her journey and we share the inspiration with you today.

FNA 128: A Marquis Episode Feb 17, 2024

Matt Marquis is the CEO of Pacifica Hotels, owners of properties such as The Wayfarer in Downtown LA. It's also home to what is arguably the best party during ALIS. For once, Glenn and Craig are confident, maybe too much. We're saure Producer Dave will let them know.

844: Buy, Build, or Stay on The Sidelines? Feb 15, 2024

Andrew Broad is Managing Director of Robert Douglas, a real estate investment banking firm. We discuss debt markets, whether it’s time to buy or build, results of a lender survey and the markets for development. Nashville? Still? Wow!

843: Hilton Leaders on Hilton's All-Inclusive Takeover Plan! Feb 14, 2024

Leonard Gooz, Global Brand Leader of Hilton Hotels & Resorts, and Nicole Tilzer, VP, All-Inclusive & Resort Strategy share how they see the state of travel, how it affects their hotels and their go-forward strategy through the prism of their brands.

842: Creating Profitable Public Private Partnerships Feb 13, 2024

Garfield Public/Private has a unique way of getting deals done. They work in concert with government to create full service hotels that are many times revenue drivers for convention centers and the towns where these hotels are located. Stephen Galbreath is their CDO and Head of Design & Construction and shares the secrets behind getting these deals done.

FNA 127: CJ Doesn't Learn Feb 09, 2024

Hotel Industry PR master CJ Arlotta tries to spin a reasonable explanation as to why he keeps returning to drink with Glenn, Craig and Producer Dave.

841: Ultra-Luxury 'Expedition' Cruising Feb 08, 2024

Natalya Leahy is the president of Seabourn, the ultra-luxury cruise line, based in Seattle. What most people think of cruises they think of floating cities catering to thousands of people, but Seabourn is bringing all new levels of luxury to the seas on intimate ships with a private yacht-like atmosphere masterfully designed by iconic hospitality atelier Tihany Design. Natalya tells us how it all comes together.

840: Creating a Company During COVID Feb 08, 2024

Chris Manley, President of 5 Senses Hospitality talks about why he decided to start a company in the middle of the pandemic and how he has made it successful. He also gives us insight into a full renovation his company is completing and how he is finding creative ways to go green and recycle old products from the renovation.

839: Reinventing the Notion of Hotel Management with Revival Hotels Feb 06, 2024

Saxton Sharad, founding partner and CEO of Revival Hotels, is here to tell us how they are changing the industry for independent properties. The company is bringing experience to owners and changing how fees are structured.

U.S. News & World Report Names Top Hotels of 2024! Feb 06, 2024

U.S. News & World Report recently released their highly anticipated list of the BEST hotels of 2024. To gain some insight into the winners and the criteria used to determine them, I spoke with Senior Editor of Travel Zachary Watson. Congratulations to Acqualina Resort & Residences on the Beach! Check out the full list here https://travel.usnews.com/hotels/?src=usn_pr.

FNA 126: Torres' CREDE Feb 04, 2024

Tonight on FNA, Ted Torres of CREDE steps into the gaunlet to battle Glenn and Craig to see who can make it through an hour of half-assed jokes and drinks.

Behind The Scenes of Development of The Year: AC + Moxy Downtown LA Feb 03, 2024

Fresh off its win for Select Service Development of the year at ALIS, Glenn chats with Steve Choe, Dual Property GM of ther AC + Moxy Downtown Los Angeles about this incredible new property and why its changing the downtown vibe. It's owned by The Lightstone Group, which has been instrumental in deveoping these brands here in the US.

Raul Leal: CEO of SH Hotels & Resorts Jan 21, 2024

SH Hotels & Resorts SH operates 1 Hotels, Baccarat Hotels, and Treehouse Hotels and is one of the fastest growing hotel companies today. It’s run by CEO Raul Leal. We discuss the company’s DNA, founder Barry Sternlicht, how to create a sustainable hotel without being preachy and much more.

FNA 124: Tim Cromwell Signs Own Comedic Death Warrant Jan 20, 2024

Tim Cromwell may be CREDE's VP of Strategic Development, but by joining Glenn, Craig and Producer Dave for Happy Hour cocktails, he's made more than a strategic mistake.

836: Uniting the Extended Stay Market Segment Jan 17, 2024

The Extended Stay Lodging Association (ESLA) is a membership-based non-profit association for owners and operators of extended stay hotels in the hospitality and travel industry. Founder Doug Artusio and Board Member Kimberly Rowell tell us how they are fighting for the fastest growing segment in the hospitality industry.

835: Where Smart Money is Being Invested in Hotels Jan 16, 2024

With uncertainty in the economy and an election year Bhavin Patel, Principal and Co-Founder at Green Harvest Capital LLC-Ohio, and Amit Patel, principal of Spark GHC discusse continued industry consolidation and where the best investment opportunities are and why they've investing more than $100 million in hotels.

Decoding 2024: Solving for Success Jan 14, 2024

Thanks for listening to this bonus show! Glenn hosted a panel discussion in conjunction with Hotel Business Magazine last week. And we're bringing this Hot Topic session to you now!

Thanks to Entegra for sponsoring this session.

Topic: No matter the apparent challenge, opportunity quickly follows. But to understand opportunity, you must see it. In this thought-leadership session, industry experts will reveal where they’re focusing resources in 2024 to help understand unexpected obstacles you’ll face and to better leverage both hidden and apparent success solutions.

Panelists:

· Adam Cannon, Chief Brand Officer, G6 cannon_adam@g6hospitality.com

· Bryan P. DeCort, COO I Hotel Equities

· Jeff Porterfield, Entegra’s SVP of Client Services and Chief Customer Officer

· Richard Sandoval, VP of operations, Spire

· Natasha Scott, VP Operations Performance and Strategy, IHG Hotels & Resorts

Glenn Haussman, Host

visit novacancynews.com

subscribe to the weekly newsletter by texting hotel to 66866

FNA 123: World's Best Concierge Sarah Dandashy Makes World Class Mistake Jan 13, 2024

Our friend Sarah Dandashy has amnesia. No other explanation as to why she's returning to FNA to celebrate the end of the week by having some drinks and laughs with Glenn, Craig andf Producer Dave.

834: The State of the U.S. Hotel Market Jan 13, 2024

Jan Freitag from CoStar is here to give us an update of the State of the U.S. Hotel Market along with what data points and trends we should be looking for as we get into 2024.

Here's the stats you need to know

833: AHLA's President & CEO, Chip Rogers Jan 10, 2024

Chip Rogers, President & CEO of the AHLA, discusses and analyzes hospitality industry related legislative issues with Glenn and Anthony. They discuss issues such as the death of NJ's franchise related bill, LA's failed attempt to put homeless people in hotels, how the National Labor Relations Board is changing the rules around contractors, plus how NYC fought back against AirBnb style accommodations, the state of hotel labor and more.

832: Designing 5-Star Hotels & Resorts Jan 10, 2024

HBA Americas President Meghann Day joins us to talk about what it takes to work on some of the best hotels in the country including Pebble Beach Resorts, Conrad Tulum, The Ritz-Carlton Bacara, Santa Barbara, and Fairmont Chateau Whistler, to name a few. With projects in the work in South America and the Caribbean we hear why Meghann thinks these markets are primed for growth along with another overseas market.

Click link to follow along with this show's visuals

Choice Hotels Unveils Keegan-Michael Key Ad Campaign Jan 09, 2024

Choice Hotels International is introducing its most ambitious ad campaign ever! Starring comedian Keegan-Michael Key, the spots seek to unite all brands under the Choice with an emphasis on Comfort Inn, Radisson, Cambria Hotels and Quality Inn. CMO Noha Abdalla shares the details.

FNA 122: Welcome to Zameryka Jan 07, 2024

To kick off the New Year Glenn, Craig and Producer Dave ruin Lou Zameryka's weekend. Lou's starting a bunch of new adventures, so we'll be sure to roast him solidly.

831: Remington Hospitality's President on 2024 Hotel Biz Jan 04, 2024

We have the amazing Chris Green, President of Remington Hospitality sharing his outlook for 2024.

830: Trinity Investing in World Class Properties Jan 04, 2024

Trinity Investments manages more than $5 billion in assets, operating incredible properties such as The Diplomat Beach Resort in Florida, The Westin Maui, The Hilton Los Cabos Beach & Golf Resort, and so many more! We learn the strategy from Trinity Investment’s Managing Partner, President & CEO with Sean Hehir.

829: Moving Into 2024 Jan 02, 2024

Another year is upon is. Glenn and Anthony go over what they are looking forward to in the year, what major events to watch out for, and what topics will impact the industry the most.

FNA 121: End of the Year Boozy Bash Jan 02, 2024

FNA 120: Story Time with Bruce Dec 23, 2023

Bruc Ford of Lodging Econometrics joins Glenn. Craig and Producer for a Holiday (and booze) filled extravaganza.

828: CoralTree Hospitality Celebrates 5 Years! Dec 21, 2023

CoralTree Hospitality is celebrating its Fifth anniversary and President Tom Luersen shares how the company came together, as well as the challenges and opportunities they went through and see on the horizon.

827: Sell! Sell! Sell! Dec 20, 2023

Sell! Sell! Sell! We talk to to Craig Stechman, SVP of Business Development wth Dellisart Hospitality on how to reinvigorate your hotel's room sales efforts. Plus, we discuss how they're reinventing hotel management with their ala carte services program.

826: Meyer Jabara Hotels President on 2023 Lessons Learned Dec 19, 2023

Justin Jabara, President of Meyer Jabara Hotels shares lessons learned in 2023 while taking a forward look at 2024.

FNA 119: Destroying an Industry Icon Dec 16, 2023

The incredible Dr. Jeffrey O joins Glenn, Craig and Producer Dave for what we expect willl be the worst hour of his career.

825: Expotel President Mike Nixon Dec 14, 2023

Mike Nixon is President and Chief Development Officer of Expotel Hospitality, a Louisiana based hotel management company. We discuss all things hospitality in this wide-ranging conversation.

823: Hyatt's Independent Collections Global Brand Leader Dec 12, 2023

Katie Johnson is VP & Global Brand Leader of Independent Collections with Hyatt Hotel Corporation. She shares the secret behind what consumers really crave while providing an update on JDV Hotels, The Unbound Collection by Hyatt and Destination by Hyatt.

FNA 118: Producers Plot Revenge Dec 09, 2023

It's our annual celebration where our various show producers join to make fun of Glenn and Craig for once. Ahhh, revenge is so sweet.

822: citizenM's CIO on Digital Transformation Dec 07, 2023

CitizenM's Chief Information Officer Mike Rawson is responsible for leading the tech team on delivering digital transformations at scale. He shares his thoughts on the future of technology in the hospitality space and how hoteliers will be able to leverage all the information that comes with that new tech.

Text HOTEL to 66866 to subscribe to our newsletter.

821: Hospitable Healthcare: Just What the Patient Ordered Dec 07, 2023

Dr. Stowe Shoemaker, former Dean of of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas is here to talk about his book Hospitality Healthcare which introduces healthcare providers to an original service model based on principles the hospitality industry has used to create great guest experiences.

820: Industry Firsts with Rentyl Resorts Dec 05, 2023

Nick Falcone, co-founder of Rentyl Resorts, talks about launching the first branded residential resort in the world. Rentyl provides hospitality companies, residential developers, real estate investors and well-known brands with turnkey services. Its 360-degree solution for development of short-term rental resorts includes site planning, construction and real estate sales and marketing. For existing resorts, Rentyl offers marketing, sales, and guest services including reservations. He is also leading the launch of Rentyl Homes, Rentyl Apartments, and Spire Loyalty, the first multi-industry loyalty program.

NVNT: Creating Le Méridien Fort Worth Coming 2024 Dec 05, 2023

Le Méridien Hotels & Resorts is coming to Fort Worth in a classic 50+ year old building. I speak with GM Chase Chasteen about what it's like getting this hotel set to open summer 2024 as a member of the Remington Hospitality team.

FNA 117: A Hard Eight from Las Vegas Dec 03, 2023

Glenn is in a fancy suite at Resorts World from Las Vegas and we have on Jon Sturgess of Adogo hotels for dogs. Plus, Craig and Producer Dave get jealous. Warning; Producer Dave accidently ends the show around the 45 min mark.

819: Harwood Hospitality May Be Biggest Player in Dallas You May Not Know Dec 01, 2023

This real estate development is insane! The Harwood district is 19 blocks in Dallas, all owned by one organization. Its Harwood Hospitality Group has 15 F&B concepts (more on the way!), and a newly opened boutique hotel, the Swexon. COO Matt Minichino shares it all including how their Happiest Hour bar has the top 5 highest liquor sales in the state of Texas. Thanks to ZEL Capital Partners, the sale-leaseback guys for supporting this video.

820: Inside Palms Casino Resort Las Vegas Dec 01, 2023

We speak with Cynthia Kiser Murphey, general manager of Palms. She's the top exec on the property steering the resort into its latest iteration. They discuss the resort's positioning and how they're striving to appeal to both locals and tourists. Plus, she shares all about F1, the upcoming Super Bowl and the importance of live music to the resort.

Bonus! Lower Hotel Expenses Now Nov 24, 2023

Enjoy this our high impact 30-min session with industry experts Tejal N. Patel, MBA, CHIA, CHO Patel, President and CEO, Neem Tree Hospitality, Billy Gilchrist, Chief Development and Finance Officer and Rose-Lyn Gallegher, Director of Accounting at Hotel Development and Management Group. Together, we discuss industry growth, profitability challenges, opportunities, and smart solutions for reducing costs and increasing profitability, faster.

How AI Tech Could Transform the Hotel Business Nov 23, 2023

Yes, we know AI is coming. But where are we headed with how we can use it in the hotel industry? Wesley Owens of Banjaxed Solutions tells us how.

818: Feeling Thankful Nov 22, 2023

Glenn and Anthony are thankful. Here's why. Plus, hotel industry news including CBRE makes 2024 RevPAR prediction, Hilton wins Best Place top work from Fortune magazine and Great Place to Work, and, IDeaS' 2024 hotel tech predictions.

817: Hyatt Inclusive Collection President Nov 21, 2023

Javier Coll is Group President of the Hyatt Inclusive Collection. They’ve redefined the luxury inclusive experience for the modern leisure traveler. We discuss how the company and segment had radically changed in the last decade.

816: How RainesCo Creates Careers For Hotel Biz Associates Nov 16, 2023

When I was at the RainesCo conference earlier this fall, I connected with Nancy Obstler and Stephanie Atkisson, both VPs of Sales, Marketing and Revenue with RainesCo. We discussed how essential it is to create future leaders within your organization and how to do it.

815: Creating the First Ever Sports Illustrated Resort Nov 15, 2023

Geoff Richards is COO of Travel + Leisure Co, which has nearly 20 travel brands across its resort, travel club, and lifestyle portfolio such as Club Wyndham, Worldmark, Margaritaville, and soon Sports Illustrated.

814: Creating a Groundbreaking $1 Billiion Arizona Resort Nov 14, 2023

Next year Phoenix is getting a new $1billion resort featuring a major amphitheater, sandy beaches in the desert, Mattel Adventure Park, and lots more. Grant Fisher, President and CEO of VAI Global Development shares the details of this potentially game-changing project.

View the resort's renderings here

Learn more at vairesort.com

813: President & CEO of New Orleans & Company Nov 09, 2023

Walt Leger has one of the coolest jobs in hospitality as President & CEO at New Orleans & Company, the organization that promotes the city. We learn what its like promoting tihis incredibly cultuarally relevant city to event managers, groups, associations, leisure tourists and more.

812: The President & CEO of the Hotel Association of NYC Nov 07, 2023

New York, NY is one helluva town and Vijay Dandapani sits in the middle of its vibrant hotel business. As President & CEO at Hotel Association of New York City he has the insider's understanding of how the City's hotel business works and we share it with you.

Emerging Financing Solutions for Hotel Investors Nov 06, 2023

Andrew Broad, Managing Director at RobertDouglas, and Stephen Schwanz of ZEL Capital Partners discuss financing solutions helping hoteliers either protect their properties from CMBS debt, or finding investment capital in this difficult market to develop hotels.

Classic Bonus: Cruising Through the Glass Ceiling w Celebrity Cruises CEO Nov 04, 2023

In April 2019 we interviewed Celebrity Cruises CEO Lisa Lutoff-Perlo (now she's Vice Chairman, External Affairs with parent company Royal Caribbean) as part of the Checking In with Anthony and Glenn podcast.

She's out with a new book called Making Waves, so we wanted to re-runt his classic interview.

Here's the rundown:

Hosts Anthony Melchiorri and Glenn Haussman speak with Celebrity Cruises CEO Lisa Lutoff-Perlo, a dynamic business leader whose vision and strategy has propelled Celebrity Cruises to become the performance leader in the Royal Caribbean Cruises Ltd. (RCL) portfolio. Her record-breaking results and industry firsts have earned her a reputation as a trailblazer in the complex maritime industry.

We learn everything you need to know about this incredible executive.

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Instagram: @AnthonyHotels

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FNA 116: Designing the Perfect Happy Hour Nov 03, 2023

Carrie Nielsen of Group One Partners joins Glenn, Craig and Producer Dave for some laughs, booze and eventual sadness, regret and disdane for her decision making.

811: How to Really Connect with Younger Staff Nov 03, 2023

Robin Kirk, President and Partner at Maverick Hotels and Restaurants, discusses looking towards in 2024.

810: The Importance of Mentoring Nov 02, 2023

Ben Reinberg, Founder of I Own It, joins to talk about mentoring. Why does he find it important to help others and why is it important for people to find a good mentor? How can people be sure they found the right mentor?

808: No Vacancy Goes to Jail Oct 31, 2023

Happy Halloween! Glenn and Producer Dave investigate Halloween Horror House and chat with the GM of Philadeplphia's Halloween Nights at Eastern State Penitentiary. We explore the SPIRIT of Hospitality at this unique attraction.

Hilton Breaks Ground on First Project H3 Extended Stay Hotel Brand Oct 28, 2023

Hilton broke ground on the first ever Project H3 extended stay hotel brand (official name coming soon!). Brand leader Isaac Lake shares some critical details about the property, the brand and how they got shovels in the ground just five months after announcing the brand. Kudos to Bharat Patel, CEO of Sun Companies for taking the plunge as first franchisee. Thanks to our amazing partners ZEL Capital Partners -- the sale-leaseback guys -- for supporting this video. Leverage your exisiting portfolio to build one of these!

FNA 115: It's a Tipsy Halloween! Oct 27, 2023

The only thing scarier than Halloween is another episode of Friday Night audit! Ghoul Glenn, Cryptkeeper Craig and Dead and Loving It Dave celebrate the holiday weekend with the anything but frightening Jessica Janis!

IHI Hospitality Hall of Fame Announces First Ever Inductees Oct 27, 2023

It's time to celebrate those that have transformed the modern hotel business. It was such an honor to hel select the Inaugural inductees to the International Hospitality Institute's Hall of Fame!

The list of living inductees includes:

*Richard Branson

*Marylin Carlson Nelson

*Sheila Johnson

*David Kong

*Bill Marriott

*Danny Meyer

*Ian Schrager

*Horst Schulze

*Isadore Sharp

*Barry Sternlicht

Congrats to everyone!!!!

807: No Vacancy Free For All Oct 26, 2023

Guest didn't show, so we're spitballing today.

806: Designing Australia's First Moxy Oct 25, 2023

The first Moxy Hotels in Australia was designed by MAED. COLLECTIVE. Corinne Huard and Cherie Stinson share what went into bringing this amazing brand to a new continent on other side of the world from their Toronto based studio.

805: Industry Predictions for 2024 with CoStar's Freitag Oct 24, 2023

Jan Freitag is back to update on current numbers and CoStar is seeing in 2024. What are some areas that hoteliers should be paying attention to going into the new year?

Bonus! Graeme Davis, President of Baha Mar! Oct 22, 2023

Baha Mar is a massive Las Vegas style mega resort in the Bahamas. We have a wide ranging discussion with Baha Mar President Graeme Davis about the $5 billion dollar resort's trio of hotels, its major meeting facilities, largest casino in the country, its F&B program and lots more.

804: Living the Dream Running Dream Hollywood Oct 21, 2023

Vaughn Davis, CEO of Relevant Hospitality and Managing Director of Dream Hollywood, discusses his road to success and how he went from bellman to GM in less that 8 years. Plus, lots more great insights.

Bonus: Tackling Staffing Shortages and Rising Costs Oct 20, 2023

Glenn hosts another Hot Topics session for our friends at Hotel Business Magazine. The panel features Jason Reader, EVP, operations, Remington Hospitality; Justin Jabara, president, Meyer Jabara Hotels; Thomas Penny, president, Donohoe Hospitality; John Murray, president/CEO, Sonesta International Hotels; and Moneesh Arora, CEO, Unifocus.

803: Innovation and The TSA Oct 18, 2023

The TSA is hard at work to continue to develop innovative tech to help keep travelers safe while getting them through security in the most efficient way possible. Steven Parker, Chief Innovation Officer for the TSA, walks us through what they are working on, both domestically and with international partners.

What it's Like Being Motel 6 Brand Steward Oct 14, 2023

When I attended the G6 Hospitality LLC hospitality conference last week, I spoke with Chief Brand Officer Adam Cannon about his responsibility beig the stweard of an iconic American brand and how he strives to preserve its essence while ensuring relevency to modern travelers.

FNA 114: Showing off Our Interior Images Oct 13, 2023

If Andrea Depew of Interior Image Group could design the perfect podcast, it wouldn't include Glenn, Craig and Producer Dave. Fortunately we won't let her. Gran a cocktail and join us for some happy hour laughs!

Bonus: The Power of Branded Partnerships Oct 13, 2023

Celebrating our relationship with our own branded partnership, Glenn hosts this Hot Topics session for our friends at Hotel Business Magazine. Learn why pairing up with the right brands helps hoteliers increase revenue while simultaneously lowering operating costs. Glenn Haussman hosts along with our expert panel featuring Red Roof’s Matthew Hostetler, AAHOA’s Heather Carnes, Red Roof’s Robert Goad, Hotel Owner Mayuri Patel and Lodging Econometrics’ Bruce Ford.

802: Thomas Penny's State of the Industry Oct 12, 2023

Thomas Penny, President of Donohoe Hospitality Services, gives us an update on how sees the current climate in the industry. What are some of the key topics he's focusing on as we wrap 2023?

801: Hospitality Investment Opportunities Revealed! Oct 11, 2023

Michael Shindler of Four Corners Advisors is always at the forefront of hospitality. We discuss the state of hotel investments, the overall hotel business environment and more in order to see where the best hospitality opportunities are fund. Plu, we get word on a new strategic alliance with RLA Global and Global Branded Residences.

800: No Vacancy Hits 800! Plus, Starting Second Career Chapters Oct 11, 2023

It's our 800th episode and Mike Stengel is back to talk about the continued passion to learn and grow. After accomplishing as much as anyone during his career in hospitality he's turned his attention to making an impact on new industries and he tells us what that's been like.

Hilton Opens First Ever Spark by Hilton Economy Hotels - Here's what it's about Oct 11, 2023

The first Spark by Hilton -- Hilton's foray into upscale economy -- is open!!!! I stayed last night for the grand opening and grabbed Alissa Klees, their brand leader, to share more about the brand essentials. #hotels #hospitality #hotelier #spark

AHLA on THAT Potential NJ Legislation Oct 09, 2023

There's been lots of discussion (under statement!) around a specific proposed bill (A1958/S3165) in NJ. The American Hotel & Lodging Association contends it'd destroy the hotel franchising model as we know it, and more. I spoke with AHLA President & CEO William "Chip" Rogers" to get a better understanding why the association is fighting against bill passage. How do you see it?

Thanks to Unifocus , technology that drives value, for supporting this video.

AAHOA on THAT Potential NJ Legislation Oct 09, 2023

OK!! I had the chance to connect with AAHOA Chairman Bharat Patel and President/CEO Laura Lee Blake as promised on how they view bill (A1958/S3165) in NJ. Here's how they see it. How do you see it?

Alternative Lodging Surges into Hospitality Spotlight Oct 09, 2023

Alternative types are lodging are on the rise. But what does it really mean, any why are these hotels becoming popular. During The Lodging Conference Christopher Henry, CAHTA, ISHC, CEO, of Majestic Hospitality Group shares how he sees it.

Thanks to Unifocus , technology that drives value, for supporting this video.

G6 Hospitality's Chief Development Officers on 2023 Deal Pipeline Oct 08, 2023

While at G6 Hospitality LLC's annual conference this week, I got a development upate from Tina Burnett G6's Chief Development Officer. They expect to do 120 deals this!

FNA 113: Unlucky 113 Oct 08, 2023

Glenn is at Margaritaville in Nassau Bahamas, and wants to make sure Craig and Producer Dave are very annoyed they're not with him too.

799: Living the Four Seasons Private Residences Lux Life Oct 06, 2023

Paul White is Senior Vice President, Residential Development, Marketing and Sales, Four Seasons, and an expert in the luxury residential space. He'll discuss essential trends you need to know such as the unique benefits of living in a branded residence, wellness, offerings and amenities for affluent remote workersm the increased demand for multi-functional spaces and more!

G6 President /CEO Julie Arrowsmith Oct 04, 2023

We're at G6's annual conference where I spoke with President and CEO Julie Arrowsmith about the state of the company, how the brand is achieving actionable insights though data, and lots more too.

Conversion Hotels Thurst Into Development Spotlight Oct 01, 2023

Conversion brand opportunity continues its rise to dominate development. Tom Nee at Choice Hotels International notes the company has 22 brands, 19 of which accept converted properties. Here's the scoop why these hotels are returnign to the development spotlight. Recorded during The Lodging Conference. Thanks to ZEL Capital Partners for supporting this video! #hotels #travel #investment #Hotelfranchise #hospitality

ESA's Juceam on 'Select Suites' Reaching 100 Property Milestone Oct 01, 2023

Conversion brand opportunity continues its rise to dominate development. Tom Nee at Choice Hotels International notes the company has 22 brands, 19 of which accept converted properties. Here's the scoop why these hotels are returnign to the development spotlight. Recorded during The Lodging Conference.

Thanks to ZEL Capital Partners for supporting this video!

#hotels #travel #investment #Hotelfranchise #hospitality

FNA 112: We Got This Show in The Baig! Sep 29, 2023

Former hotelier Haroon Baig questions why he chose to do a show with Glenn, Craig and Producer Dave while sipping cocktails.

798: Boutique Hotel Booking Trends and What To Do About Them Sep 28, 2023

Sandi Robinson, Director of Sales & Marketing at The Godfrey Hotel Chicago, shares insights around group booking trends and how hotel sales professionals can reimagine their strategy to maximize hotel profitability.

797: Lodging Conf Rewind and Other Industry Insights Sep 26, 2023

Anthony and Glenn discuss the top issues in hospitality.

Alternative Lodging WILL Be Next Big Thing Sep 25, 2023

While extended stay hotels continue to dominate, Kirk Pederson, President at Sightline Hospitality and I were thinking at The Lodging Conference about how alternative lodging will be the next hosptiality battlezone. Here's why! Thanks to our friends at Unifocus , technology that drives value, for supporting this video. #hotel #hospitality #lodging #alternativelodging #hotelfinancing

Mission Hill CEO on Getting Deals Done Sep 22, 2023

Getting deals done means getting clever as interest rates rise and sourcing capital becomes more complex. Greg Kennealey, CEO of Mission Hill Hospitality, a KSL Resorts company, shares how his company's getting projects over the finish line.

Thanks to Unifocus , technology that delivers value, for supporting this video.

#hotels #TLC #financing #interestrates #hospitality

The Lodging Conf Day 1 Analysis Sep 19, 2023

Wrapping up Day 1 of The Lodging Conference with an analysis from Bruce Ford, SVP with Lodging Econometrics and myself. FYI: We declare the state of the hotel business is........ Thanks to Unifocus , technology that drives value, for supporting this video.

Global Brand Exec Gilbride on NEW IHG Garner Conversion Brand Sep 19, 2023

During The Lodging Conference this morning I spoke with the amazing Karen Gilbride with IHG. We're talking their newest brand Garner and why now is the right time for conversion focused hotel brands. Thanks to Unifocus , technology that drives value, for supporting this video.

G6 CEO Arrowsmith on TLC 2023 Expectations Sep 18, 2023

Julie Arrowsmith, CEO of G6 Hospitality LLC and I discuss what to expect this week during The Lodging Conference! Thanks to ZEL Capital Partners for supporting this video.

What It Takes To Create World Class Las Vegas Show Sep 17, 2023

What's it take to put on one of the biggest shows ever in Las Vegas? Wynn Las Vegas' Rick Gray reveals the qunitessential elements of its new show Awakening.

FNA 111: Oldie But a Gowdy Sep 16, 2023

Entrepreneur Chris Gowdy created First Colony Technology to change the direction of his life. Unfortunately, after joining Glenn, Craig and Producer Dave, that direcftion is down.

Indoor Waterparks key to Family Fun For This Hotel Sep 15, 2023

Pool season is over! Or is it? Indoor water park hotels are huge. Ryan Smith, Director of Acquatics at Camelback Resort shares what it's like operating one.

CMBS Loan Defaults Plague Hotel Business? Sep 15, 2023

CMBS loan defaults is a prickly issue for some hoteliers and potentially opportunity for others. Here's how I see it based on a poll we conducted at No Vacancy News, Podcasts and Videos. Thanks to our friends ZEL Capital Partners for providing financial solutions to the hotel industry.

796: Robotics in Hospitality Sep 14, 2023

Micah Estis Green, Founder & CEO of Tailos, speaks to the future of hospitality robotics and its role on lowering expenses while increasing profitability.

795: Global Head of Hilton's LXR Hotels & Resorts Sep 14, 2023

Hilton's luxury softbrand, LXR Hotels & Resorts, is making deals and Feisal Jaffer, Global Head of LXR Hotels & Resorts tells all about the brand and what to expect when one comes near you.

Follow LXR on social @lxrhotels

FNA 100: Alone at Last Sep 09, 2023

If it's Friday it must be time to have a cocktail and some laughs with Glenn, Craig and Producer Dave. That's right, it's tiime for Friday Night Audit.

794: NYC Bans AirBNB, Margaritaville Tribute and More Sep 08, 2023

Glenn and Anthony are solo. They discuss AirBNB vanquished from NYC, the incredible branding legacy of Margaritaville and how AI will affect the travel advisory businesses.

NVNT: AHLA CEO Chip Rogers Sep 07, 2023

Can you believe The Hospitality Show show was more than two months ago? American Hotel & Lodging Association CEO William "Chip" Rogers and I discuss that event plus tease the 2024 edition coming to San Antonio Oct 28-30, 2024. Learn more at www.thehospitalityshow.com.

793: Curating Experiences with Curator Hotels President Barnwell Sep 06, 2023

Jennifer Barnwell, President of Curator Hotel & Resort Collection, shares some exciting news about the company that we don't even know yet! Tune in for the exciting reveal.

792: Hospitality Entrepreneurship with Groom Guy Sep 05, 2023

Darius Davie is the founder of Groom Guy. He's an entrepreneur transforming dead spaces in hotels into mens grooming outposts that connect with community while boosting hotel sales. Here's how he's doing it.

791: Leveraging Social Media Infuencers for Success Aug 29, 2023

It’s all about influence! Director of Sales & Marketing London House Chicago Don Barnett discusses how social media and influencers impact the hotel industry, and how you can leverage this opportunity.

We Were at LendingCon! Aug 28, 2023

During LendingCon Orlando last night I caught up with Matthew Hostetler, CDO at Red Roof Inn, Red Roof Franchising to share our thoughts on the event.

FNA 109: Steve Senft Me Aug 25, 2023

Steven Senft, VP, National Hospitality Group at Chicago Title, steps into the octagon with Glenn, Craig Sullivan and Producer David Mignano, CRME for a battle of the witless. Plus, special guest Bruce Ford.

Running The Peabody Memphis Aug 24, 2023

The Peabody Memphis is world renowned and Douglas Browne MBA has been its steward for 20 years. Here's a look at how he operates "The South's Grand Hotel."

#hotels #hospitality #peabody #ducks

Hiltons Extended Stay Hotels on Power of Partnerships Aug 23, 2023

At the Southern Lodging Summit, Rick Colling, Global Brand Leader Homewood Suites by Hilton, successfuly updates us on the extended stay market and the power of partnerships with companies like Grubhub even as some dude keeps walking past the camera.

Thanks to our friends ZEL Capital Partners for supporting this video.

790: Remington Revving Up Aug 22, 2023

Chris Green, President of Remington Hospitality, shares how he and Remington are growing and adapting.

FNA 108: More Booze Means More Laughs Aug 19, 2023

On this week's FNA we have Morgan Brodey, President of JACLO. As an amazing pro, she has the skill to put Glenn in his place. Join them, Craig Sullivan and Producer David Mignano, CRME for some laughs and cocktails!

#hospitality #happyhour #cocktails #hotelpodcast #podcast

789: Making History as a Female Leader Aug 16, 2023

Mary Rogers, Managing Director of Montage Laguna Beach & AGM Montage Healdsburg and Pendry San Diego, talks about how she has helped women leaders in the industry including having 60% of her executive team be female leaders and how she plans to continue promoting growth for future women in the industry.

788: Living Large at Hard Rock New York Aug 15, 2023

One of NYC's newest hotels is the Hard Rock New York in Times Square. General Manager David Salcfas shares behind the scenes of the hotel as Anthony tours the hotel.

FNA 107: Crushing Youthful Exuberance Aug 11, 2023

Tom Groebe is on the media side of the business, doing stuff like editing, hosting and producing. We're positive his skills will totally shame Glenn, Craig and Producer Dave.

Bonus! Louisiana's Lt. Governor on Tourism Economy Aug 11, 2023

“If you could eat it, dance it, shoot it, hell, we’ll name a festival out of it,” says Louisiana’s Lt. Governor Billy Nungesser, who’s a passionate tourism advocate for his state. You will love this interview!

787: Leading the Best Hotel in the United States Aug 10, 2023

The Perry Lane Hotel was recently ranked the #1 hotel in the USA, and #24 in the world, by TripAdvisor! Matthew Douzuk is the General Manager at the Perry Lane Hotel and we will hear how he keeps up the authentic standard that founder Adelaide Harcourt brought to life which has allowed them to achieve the incredible honor.

786: Growing the My Place Brand Aug 09, 2023

Ryan Rivett, President & CEO of My Place Hotels, is looking to grow the company. We discuss how he plans to do that through partnerships, embracing multi-development deals, and strengthening brand recognition.

785: Protecting Hotels in Cyberspace Aug 08, 2023

Some of the largest companies have fallen victim to cyber attacks. Roderick Kaleho, Head of Cybersecurity Transformation at LogicRiver, discuss the impact of these attacks and how organizations large and small can protect themselves.

784: RFP Season Coming! What You Must Know! Aug 03, 2023

RFP season is here. HRS' Lukasz Dabrowski shares how to leverage the surging meeting market, what's really happening with transient business travel and why the RFP is still essential.

783: Sagamore Pendry Baltimore GM Firmly Rooted in Community Aug 02, 2023

Being an active and prodcutive part of your community is essential for hotel success. Juan Webster, GM and Corp Director of Social Impact, for Pendry and the Saganmore Pendry Baltimore, shares how helping the community is the gatewaty for propery profitability.

782: Inside Gaylord San Diego Aug 01, 2023

Mike Stengel, founder of MJS Hotel Consultants, joins the show to talk about the differences of consulting with hotels versus running them. What are some of the biggest challenges he sees facing hoteliers today and what should owners and operators be looking towards as we finish out 2023 and head into 2024?

FNA 106: Rooftop Party Live from Dream Midtown NYC! Jul 29, 2023

We're live on the rooftop of the amazing Dream Midtown in NYC! Nathan Goodman, VP Sales and Marketing Drem Hotel Group, joins Glenn, Craig, and Producer Dave for a pre Phish concert happy hour bonanza and to celebrate Craig's bithday!

781: Evolving Private Aviation Jul 26, 2023

Andrew Collins, CEO of Sentient Jet, joins to talk about the changes in private aviation. Travel documents containing carbon footprint records, changing technology, a shift in business travel demands, and more, Andrew will talk about everything happening in the skies.

780: Designing Incredible Hospitality Spaces with Omni Jul 25, 2023

Creating new and exciting hotel concepts is difficult. Laura McKoy, Creative Director + VP Interior Design at Omni Hotels & Resorts, shares how its done through discussing three new Omni hotel projects that create unique guest experiences while sticking to the budget.

End Hotel Labor Issues with this Strategy Jul 24, 2023

Steve Kirby may be one of your favorite brokers at Mumford Company, Trusted Hotel Advisors, but he's also a devoted advocate for special needs people to work in hotels. Watch this and see you labor pains fade while the sense of doing sometime great builds in you.

Home Suite Home: Self Directing the Hotel Room Experience Jul 20, 2023

Glenn recently hosted a session featuring some of the top folks in hospitality in conjunction with DirecTV and Hotel Business.

Here's what you're in store for today:

How customers interact with the guestroom is evolving, mirroring the at-home experience. As home automation and access to personalized content becomes standard, guests expect the same for their hotel stay. Now, hoteliers must rethink the in-room experience. In this thought leadership discussion, experts share how hoteliers can give guests flexibility for how they watch content, as well as emerging solutions allowing guests to control every element of the room through personalized devices that helps increase loyalty.

· Anna Scozzafava, VP, Extended Stay Brands, Strategy & Operations at Choice Hotels International

· Ron Pohl, President of International Operations, President of WorldHotels, BWH Hotel Group

· Matt Schwartz, CTO, Sage Hospitality

· Kristen Hanich, Director of Research, Parks Associates

· Kim Twiggs, DirecTV, Associate Vice President of Market Development at DIRECTV

· Peter Palli, SVP Commercial & Technology, Property, Owner, & Stay Experience Products & Platforms, IHG

FNA 105: Wet Weather, Dry Wit Jul 15, 2023

He's a Brit living in TN and we figure out how that works. Bruce Humphrey returns for a verbal showdown with Glenn, Craig and Producer Dave. And some bourbon is sure to be in the mix somewhere.

CoralTree Defining Careers Rather than Offering Jobs Jul 14, 2023

Nathaniel Brethold with CoralTree Hospitality is passionate about engaging team members who could easily work anywhere. Here's how he shows them a career path rather than just another job. Thanks to our friends at Unifocus , technology that drives value, for supporting this video! Recorded during the amazing The Hospitality Show!

779: Tech Meltdown So Glenn Fakes It Jul 12, 2023

Today Glenn and Anthony were supposed to share their favorite places to travel. They did, but this show is memorable for a very different reason.

778: Live at The Pierre, NYC Jul 12, 2023

Glenn and Anthony are back at The Pierre with Francois-Olivier Luiggi, General Manager. The last time we were here parts of the hotel were still closed, but The Pierre is back fully open and better than ever. We hear about all the great things happening at this iconic property.

Using Tech to Reduce Labor Dependency Jul 11, 2023

During The Hospitality Show, labor saving tools were front and center. I spoke with Brendan Reidy of BirchStreet Systems to discuss how hoteliers are leveraging tech to reduce labor related issues while simultaneously lowering other operational expenses.

Hotels Selling Resort Day Passes Making Money!! Jul 10, 2023

Hoteliers are getting smart about monetizing all elements of their property. ResortPass is doing some cool stuff around selling day passes to your on site amenities. I speak with CEO Michael Wolf about this emerging profitiability center.

FNA 104: Bruce Ford's Epic 50th Bday Bash Jul 08, 2023

Lodging Econometrics' Bruce Ford turns 50 and Glenn, Craig, Producer Dave and special guests are there to make sure he regrets it.

777: Hotel All Stars Jul 06, 2023

Anthony & Glenn discuss Anthony's new show Hotel All Stars

Aperture Hotels 'Managing' Fast Start Jul 06, 2023

Charles Oswald's Aperture Hotels luanched just three months ago and is off to a fast start. The management opportunity sees some specific opportunities. Here's where.

776: You're in the CLEAR, to Check In Jul 05, 2023

Jane Stanton, Head of Travel & Hospitality at CLEAR, and Virdee cofounder Branigan Mulcahy discuss reinventing the hotel check-in experience. First, J.D. Power’s Michael Taylor with how people really feel about airlines and why.

Value Perception Essential to 2023 Hotel and Resort Profitiability Jul 04, 2023

KSL Resorts' Camelback Resort's marketing director Molly Coneybeer knows the secret to getting guests is the perception of 'value.' Here's how they acheive that!

People Staying Longer in Hotels. Not a good thing? Jul 04, 2023

Mark Lomanno of Kalibri Labs says average Length of Stay (LOS) for all US hotels is up from 1.9 nights in 2019 to 2.1 nights in 2022. There's more to those numbers than you'd think. Here's why. Thanks to our partners at ZEL Capital Partners, the sale-leaseback guys, for supporting this video

Patrick Short, President, Peachtree Hospitality Management Jul 03, 2023

Patrick Short, President, Peachtree Hospitality Management, says servant leadership is essential to hospitality success during The Hospitality Show. Here’s why.

Hotel Group Biz Booms, But Not How You Think Jul 03, 2023

More people are attending meetings at hotels! But they're smaller and more frequent. Jeff Bzdawka, CEO of Knowland shared why and how YOU can leverage this opportunity during last week's The Hospitality Show.

Thanks to Unifocus , technology that drives value, for supporting this video.

FNA 103: Live From Vegas' Hottest NEW Sportsbar Jul 02, 2023

Glenn and Craig are live in Las Vegas at Flanker Kitchen + Sportsclub at Mandalay Bay with Sean Christie., CEO of Carver Road Hosptiality. Producer Dave misses out.

AHLA CEO Rogers on The Hospitality Show Success! Jul 02, 2023

The Hospitality Show was a smashing success. William "Chip" Rogers and I provide some highlights and opinions on the debut event. Thanks to our friends ZEL Capital Partners for supporting this video.

FNA 102: Painting Outside the Lines Jun 23, 2023

This show is totally paint by numbers. No, literally. But yes, it'll probably suck too. Grab a cocktail and join Glenn, Craig and Producer Dave as they paint the FNA logo under the tutelage of the Amazing Amy Montgomery.

775: Tyler Morse, Chairman and CEO of MCR Hotels Jun 22, 2023

We're live at the TWA Hotel at JFK with Tyler Morse, Chairman and CEO of MCR Hotels, the USA's third largest hotel ownership and operating group. We go behind the scenes of this incredible hotel, learn the way they operate profitable hotels and how the Taylor Swift hotel effect is real.

772: Getting Equality in The Hospitality Boardroom Jun 21, 2023

Lisa Cain is an Associate Professor at Florida International University. Today we discuss an FIU/UNLV partnership designed to elevate female hospitality leadership.

774: Vacationing in Tibet and Yunnan Jun 21, 2023

Florence Li, Songtsam's International Director of Sales & Marketing and daughter of the founder, Baima Duoji, joins the show to talk about the amazing boutique hotels they have in Tibet & Yunnan Provinces of China and why people should head there for their next vacation.

773: Creating Hotel Community Partnerships in Midtown East Jun 21, 2023

Producer Dave has joined together with the Arts & Design High School in Manhattan to come up with a unique program to bring two organizations together for a mutual benefit. Hear how this partnership will offer opportunities for local students and guests alike while potentially piloting a program that can be used globally.

NABHOOD CEO on Finaly Improving State of Black Hotel Ownership Jun 21, 2023

Andy Ingraham is Pres/ CEO of NABHOOD. We discuss the finally improving state of African American hotel ownership and this summer's sure to be amazing annual conference.

How Data Empowers Hotels and Hospitality Jun 21, 2023

Jason Luo, chief revenue officer with Actabl -- comprised of Hotel Effectiveness, ProfitSword, LLC, Transcendent and ALICE -- shares how hoteliers are becoing empowered by data to find new paths of success. Plus, how they're looking forward to attending The Hospitality Show and HITEC and celebrating their first anniversary.

The HUGE Upside to the Hotel Business Jun 20, 2023

Brad LeBlanc, Chief Development Officer with Best Western Hotels & Resorts thinks hospitality has a huge upside. Here's why he's bullish on the future that's got some headwinds, but see opportunity everywhere. Thanks to ZEL Capital Partners for supporting this video.

BONUS! Conscious Minds: Optimizing the F&B Supply Chain For Profitability and Sustainability Jun 19, 2023

We've got a great partnership with Hotel Business magazine where Glenn hosts select Hot Topics virtual sessions on their behalf. We've arranged to release trhe audio of this session here. Thanks to our friends at Hotel Business for making that happen.

subscribe to our newsletter by texting HOTEL to 66866

Watch the video here

Conscious Minds: Optimizing the F&B Supply Chain For Profitability and Sustainability

Sustainability may be about protecting the environment, but these programs must also ensure profitability as margins continue to be squeezed. Plus, more than ever, guests are demanding companies they utilize are ethical and have inclusivity goals. In this thought-leadership session, industry experts will reveal how tapping into myriad diverse suppliers, sustainable options to minimize food waste and plant-forward menu ideation, and environmentally conscious solutions will rev up the bottom line while also connecting you more closely to customers.

Glenn Haussman moderates, panelists are:

· John Csukor, Senior Director/Head of Culinary, Entegra

· Brian Hanna, Manager, Procurement, Sustainability & Supplier Diversity, Accor

· Megan Brumagim, VP Sustainability, Choice Hotels International

· Dean Wendel, VP of Food & Beverage, Concord Hospitality

FNA 101: Live From Twisted Cow Distillery Jun 17, 2023

Refusing to take a hint, we're going for another 100 shows. This week Glenn is live at the Twisted Cow Distillery along with owner John Pawluck and CJ Arlotta. Craig and Prodcuer Dave will have to find their own booze.

How Hotels Get People to Willingly Spend More Jun 16, 2023

Larry J Spelts, President , Lodging at The Indigo Road Hospitality Group believes value perception is critical to success. Here's how their company gets folks to spend more money on site and feel good about it.

771: Driving Success with Valor Hospitality Partners Jun 14, 2023

Euan McGlashan, co-founder and CEO of Valor Hospitality Partners, joins the show to talk about building a hotel company from the ground up. We discuss the importance of employee retention, continuing to expand globally in the face of financial uncertainty, and how hiring a management company benefits hotels.

Project H3 by Hilton Brand Leader! Jun 14, 2023

Project H3 by Hilton is signing deals for the new long stay brand. Brand Leader Isaac Lake and I discuss the brand’s essential elements and why he believes it’ll be a huge part of Hilton’s future property portfolio.

Thanks to ZEL Capital Partners, the sale-leaseback guys, for supporting this video!

770: No Show Guest, But Show Goes ON Jun 13, 2023

Our guest never showed up, so we tap dance. :-)

Charlestowne Hotels CEO on Getting Hotel Deals Done Jun 13, 2023

Getting deals done means pulling every lever you can says Kyle Hughey, CEO of Charlestowne Hotels. Plus, how interest rates and construction costs are changing investor's hotel development strategy.

World Hotels Sets Sites on North America Jun 12, 2023

Ron Pohl is President of WorldHotels. He shares how this European and Asia brand is expanding across America and how it compliments the other brands in the BWH Hotels family. He also shares his philosophy of only paying for what they deliver. Thanks to our friends at Zel Capital Partners, the sale-leaseback guys, for supporting this video.

FNA 100!!! Nothing's Gonna Stop Us Now! Jun 10, 2023

Glenn, Craig and Producer Dave haven't gotten the hint and are still at it on their 100th show. Sean Worker and Art Lewrey join in from the UK and Ireland.

Aimbridge Divisional Pres Shares What Owners Need Jun 09, 2023

Simon Peter Mendy, Divisional President Select Service Aimbridge Hospitality shares what owners are thinking. And yes, it boils down to staff retention and engagement, plus how technology fits into the picture to achieve higher margins. Is he right on? Thanks to Unifocus for supporting this video.

Sonesta Chief Development Officer on New Brand Trio Jun 08, 2023

Sonesta Hotels new brand alert. Wait; New BRANDS alert. Brian Quinn, Chief Development Officer, and I discuss it all as the lights are turned off on us at the NYU Conf. Hey, who wants to leave a good event anyways? Not us! Thanks to ZEL Capital Partners, the sales leaseback guys, for helping hoteliers monetize their real estate to grow their businesses.

Sage Hospitality President on Shifting Hotel Profitability Opportunities Jun 07, 2023

The biz traveler is traveling less but staying longer. During NYU Conf Daniel del Olmo, President, Hotels and Restaurants, Sage Hospitality Group shares how his company is leveraging change for higher profitability.

Thanks to Unifocus for supporting this video.

#nyu2023 #hotels #hospitality #hotelsandresorts

Hotel Debt, Equity and New Investment Jun 06, 2023

All things hotel money in this. Evan Hurd of RobertDouglas and I discuss debt, equity, hotel investment and more at NYU Hospitality Conf. Thanks to ZEL Capital Partners, the sales-leasebcack guys for supporting this video.

Remington Hospitality Focused on Future at NYU Conf Jun 06, 2023

W Chris Green and I are at the NYU Hospitality conf. He shares why Remington changed their name to Remington Hospitality, which opens them up to new opportunities. Thanks to our friends at Unifocus for supporting this video!

Best Western CEO Cuculic on Legacy Brands Jun 06, 2023

It's NYU Conf time. Larry Cuculic, CEO of BWH Hotels and I discuss state of hotel business and how Best Wetsern's legacy brands are poised for success this summer and beyond. Thanks to ZEL Capital Partners for supporting this video.

FNA 99: 99 Problems and FNA Ain't One Jun 03, 2023

Aavgo's Jeffery Aguiar steps into the octogon to face Glenn, Craig and Producer Dave for some drinks and laughs while dishing on the hospitality industry.

769: DEI Advisors Celebrates First Anniversary Jun 02, 2023

We have a whose who of guests on the show today to talk about everything that DEI Advisors has accomplished in the past year. David Kong, Rachel Humphrey, Dorothy Dowling, and Lan Elliott join the show to discuss what they've learned over the last year and what the future holds.

768: A Business Built on Hope Jun 01, 2023

Yasmine Mustafa is CEO & Co-Founder of ROAR. Her mission is cultivating safer workplaces and empowered communities. Here's how she's doing it in the hotel business.

767: First Class Hospitality with First Hospitality CEO May 31, 2023

David Duncan, CEO of First Hospitality, joins the show to talk about how his organization has been helping owners develop and manage some of the premier hotels across most brands.

766: Brightline President on Reinventing the Florida Train Travel Experience May 30, 2023

Patrick Goodard is President of Brightline Trains, and also a former hotel management company executive. Now he's workig to reinvent train travel in America starting in Florida. We discuss how he's melding hospitality into high speed train travel betwen Miami and Orlando.

FNA 98: This Show will Put You To Sleep! May 27, 2023

Promotions champ Karyl Krugley joins Glenn, Craig and Producer Dave for cocktails and comedy to get us in the holiday weekend mood.

Hilton Announces New Hotel Brand! May 25, 2023

Hilton has a new brand and in this video I give my analysis! Agree, disagree?

765: Dan Flannery: CEO of Cape Resorts May 24, 2023

Dan Flannery is CEO of Cape Resorts, his first CEO slot after leading EDITION with Marriott. We discuss his journey as a new CEO, his new challenegs and take a look at back at his former brand.

GM Focus: Julian Tucker, Andaz West Hollywood May 23, 2023

Julian Tucker is a 25 year industry veteran with Hyatt. He shares stories of being in southern CA as GM for the Andaz West Hollywood, his years working in the Caribbean, and how he's adapting to emerging consumer tastes and desires

VICI in Another Major Sale Leaseback Casino Deal May 20, 2023

Another fascinating transaction, this one between Century Casinos Alberta and VICI for a sale-leasback transaction of more than $100 million. Thanks to our friends ZEL Capital Partners for their support!

FNA 97: Finally, an 'All Star' Show! May 20, 2023

The man behind All Star Group Events, Arnie Garfinkel, joins Glenn, Craig and Producer Dave for rum and cokes and a smile. We hope for laughs too, but no promises!

763: Managing Hotels with McNeill Hotel Company May 18, 2023

Faced with continuing challenges, Travis Murray, President, Deanne Frame, HR Director, and Jennifer Driscoll, VP Revenue Management at McNeill Hotel Company aren't shying away from finding new ways of efficiently running a management company for happy owners and hotel guests.

762: Inside the Moxy, aloft and AC Hotels with Brands' SVP Eric Jacobs May 17, 2023

Eric Jacobs, Senior Vice President, Select Brands, Marriott International, shares insights on Moxy Hotels, AC Hotels by Marriott, Aloft Hotels, the state of the hotel investment community, and much more!

761: Show Up For Yourself May 16, 2023

Today we celebrate and discuss Anthony's new book.

FNA 96: The Friday Night Audit Audits the Night Auditer May 13, 2023

We've got someone who actrually did night audits! Eduardo Burkhard makes the fatal mistake of joining Glenn, Craig and Producer Dave for some drinks, laugh and trhe inevitable taste of regret.

760: Hotel West & Main - A Modern Yet Historic Masterpiece May 11, 2023

We're live on location at Hotel West & Main for a conversation and design tour of this amazing new hotel. We have Rich Gottlieb, President and COO, Keystone, Owners and Developers; Carl Hren, SVP Development with Concord Hospitality, the management company, and the designer; Leslie Schultz, SVP Design, Interior Image Group.

View property photos here:

This Hotelier is Transforming His Community, For Real! May 08, 2023

The most inspirational hotelier ever? Watch this interview! craig poole is out to change everything about Reading, PA and its people. Here's how he's doing it and how he won two Connie Awards in a row from Hilton Hotels & Resorts for its DoubleTree by Hilton Reading. Seriously, watch and share this please!!!!

FNA 95: The Zapalac Attack May 06, 2023

It's Cinco de Mayo and Stephanie Zapalac, AVP National Accounts Manager / National Hospitality Group is in the hotseat. Plus, Glenn is in PA with Matt Hostletler, CDO with Red Roof and Craig and Producer Dave join from somewhere.

759: Black Hospitality History with Calvin Stovall May 04, 2023

CEO of ICONIC Presentations, Calvin Stovall, joins the show to talk about his book "Hospitality Historiography: Inspiring Stories of African American Hoteliers, and Industry Pioneers Who Revolutionized the Hospitality Landscape."

758: Reinventing YOUR Hospitality Culture May 03, 2023

So you think you have a grasp on corporate culture? Dr. Donte Vaughn says guess again. We discuss the truth behind corporate culture and what to do about it. For real!

Jose Andres Group CEO On Building World Class Company May 02, 2023

Sam Bakhshandehpour is CEO of world renowned Jose Andres Group. In this special show, Glenn and Sam showcase some amazing food from the company's locations at Conrad Los Angeles, discuss the rise of Jose Andres, Chef's focus on helping those in crisis, how Sam's family escaped Iran when he was a child, and much more.

Watch the video of this podcast here: https://youtu.be/2M1N8o19C6M

Choice's Ascend Collection Celebrates 15 Years! Apr 30, 2023

Happy 15th Bday to Ascend Hotel Collection, the hotel industry's first franchised hotel soft brand! Brand head Regina Richardson shares some history and a future peek where the Choice Hotels International product is headed.

Sleep Inn Transforming into Wellness Focused Hotel Brand Apr 28, 2023

Sleep Inn is pushing into the wellness category after seeing opportunity in the midscale hotel segment. I spoke with Cathy Hartman, VP Strategy with Choice Hotels International to learn the details here at Choice's annual convention. Plus a new partnership with AllTrails. #strategy #hotel #wellness #sleep #hiking

Choice Hotels Chief Dev Officer on Leveraging Radisson Brands Apr 26, 2023

David Pepper, Chief Development Office with Choice Hotels International shares what it's like integrating and selling the Radisson Hotel Group portfolio of brands. Here's how he sees last year's acquistion transforming Choice.

Choice Hotel CEO on Radisson Brands Acquisition! Apr 26, 2023

Choice Hotels International kicked off their annual conf just now. Here's my report on what CEO Patrick Pacious said about how the Radisson Hotel Group addition is transforming Choice. Thanks to our friends at ZEL Capital Partners, the sale-leaseback guys. Visit them at www.zelcapitalpartners.com.

756: Reinventing Hotel Event Catering Apr 25, 2023

Christopher Shimkus is Director F&B at Boston Park Plaza where he's made major changes to how the hotel appeals to event planners, guests and engaged couples.

Bonus: Secrets of Successful Branding from Hunter Hotel Conf Apr 25, 2023

During the Hunter Hotel Investment Conference, I hosted a panel dubbed Secrets of Successful Brands with this incredible group: Brad LeBlanc, SVP & Chief Development Officer, Best Western® Hotels & Resorts Western; James Tierney, SVP, Development & Owner Relations, Hyatt Hotels Corporation; Julienne Smith, Chief Development Officer, Americas, IHG Hotels & Resorts; Noah Silverman, Global Development Officer, US & Canada, Marriott International. WOW!!!

FNA 94: Live From W Hollywood Rooftop Apr 21, 2023

Glenn and Craig are live at the W Hollywood rooftop bar for a pre-Hollywood Bowl Phish concert spectacular. Surprise guests, cocktails and comedy. What could go wrong?

755: Women Crushing Hospitality Apr 19, 2023

Emily Goldfischer, Founder / Editor-in-Chief of Hertelier, joins us to recap women's history month, talk about how women are leading the industry, and trends to watch for moving forward.

754: Bhavesh Patel on Hotels, Restaurants and NJ Apr 18, 2023

Bhavesh Patel -CHO shares his insider POV he's seeing asa a hotel owner, immediate past chair of the NJ Restaurant & Hospitality Association (NJRHA Association) and past chair of AAHOA. And yes, we discuss that imfamous kerfuffle causing NJ legislation.

Chris Guimbellot, Pres/ CEO of hihotels Apr 18, 2023

hihotels by Hospitality International is rolling out new franchisee success programs, announced this past week at AAHOA's #aahoacon23. I spoke with Chris Guimbellot, Pres/ CEO to get the details you need to know.

HelloGM Looks To Democratize Data Insights Apr 18, 2023

Co-Founder and CEO, Dhaval Chokshi loves actionable insights that improve business. That's why he helped create HelloGM, a data analytics platform. i spoke with him during AAHOA's tradeshow at #aahoacon23.

Magnuson Says "Community" Way to Hotel Biz Success Apr 17, 2023

Thomas Magnuson of Magnuson Hotels shares why he thinks empowering communities is the way forward for successful hotels. Here's what he said during AAHOA #aahoacon23.

G6 Hospitality's Committed to Economy Hotels Apr 17, 2023

The amazing Tina Burnett, Chief Development Officer of G6 Hospitality LLC chatted w me about #aahoacon23 and focusing on basics to make owners and guests happy.

AAHOA CEO Blake on AAHOACON23 Apr 16, 2023

I caught up with AAHOA CEO Laura Lee Blake during #aahoacon23. Here's what she had to say about the event.

Blowing the Red Roof off DEI Hotel Owner Initiatives Apr 16, 2023

Red Roof Inn has made a serious development move bringing in hotel owner and AAHOA insider Lina Patel, CHO. Glenn chats with both CDO Matthew Hostetler and her about this development team development, where she'll serve as director, Strategic Franchise Initiatives and strive to bring more diverse and underrepresented communities to the Red Roof owner family.

Revenue Challenges and Opportunites Apr 13, 2023

During AAHOACON23, IDeaS Revenue Solutions VP Mike Chuma and I discussed hotel revenue challenges and opportunities while walking around the tradeshow floor.

Tom Bodett Leaves a Light On! Apr 13, 2023

OMG. I met Tom Bodett! and he left a light on... for me! thanks G6 Hospitality LLC

753: She Has a Deal & SHaDPitch2023 Apr 11, 2023

We're joined by SHaD founder Tracy Prigmore as she prepared for SHaDPitch2023 Today’s Woman later this month. We're also joined by participant Jeni Jackman.

NVNT: Making The World's 50 Best Bars Apr 10, 2023

Today we're joined by Mark Sansom, Content Director for North America’s 50 Best Bars to learn more about what makes the Botanist Bar at the Fairmont Pacific Rim Hotel in Vancouver the perfect hotel bar.

752: CEO of lebua Hotels & Restaurants on Creativity & Innovation Apr 10, 2023

CEO of Bangkok-based luxury hotels and restaurants company lebua Hotels & Resorts, Deepak Ohri shares how fostering creativty is the key to innovation. The company has high end luxury properties in Thailand, India, and New Zealand.

751: Remington Hotels Thrives!! Apr 04, 2023

We're live from Remington Hotels' Annual confernece and speaking with Sloan Dean, CEO; Raul Moronta, CCO; and Amanda Gray, Chief Human Resources Officer.

FNA 93: Living the Good(Man) Life Apr 01, 2023

Nathan Goodman from Dream Hotel Group joins the Glenn, Craig and Producer Dave to act oout everyone's nightmare, being a guest on Friday Night Audit. We'll get into what he does, some of his favorite wines, and the upcoming Hyatt Day.

750: Fierce Female Future Hospitality Investors Mar 30, 2023

We wrap up Women's History Month with a show featuring three up and coming women leaders. Brylynn Smith, Hannah Takekawa, and Makenna Price all were participants in the "She Has a Deal" program and they join us to talk about their path in the industry, what they have learned, and what they see for their futures.

749: Hospitality Marketing Masters Now Managing Directors Mar 29, 2023

Dorothy Dowling is back and she is joined by Melissa Maher, both have been recently appointed as Managing Directors at Horwarth HTL. We use their experience to learn about proper and proven strategies to help develop marketing in the industry as the world around us continues to evolve.

NVNT: Aperture Debuts Mar 29, 2023

I caught up with Charles Oswald who debuted Aperture Hotels last week during the Hunter Hotel Investment Conference. Here's why he says this management company is different.

748: Marriott-Sorenson Center for Hospitality Leadership Redefining Tomorrow's Workforce Mar 28, 2023

Started in 2021 in memory of the late Arne Sorenson, the Marriott-Sorenson Center for Hospitality Leadership at Howard University is a leading hospitality program aimed at helping develop future hospitality leaders. Ashli Johnson, M.S., CHT, CGSP Johnson, Executive Director, joins us to talk about the program, how it's developed over the last two years, and what the future holds.

NVNT: Crowdfunding Hotel Investments Mar 27, 2023

Davonne Reaves is focused on getting folks into hotel ownership through her crowdfunding platform Vesterr. Here's how it works.

NVNT: Grey Raines on HP Hotels Acquisition Mar 25, 2023

Grey Raines and I caught up at Hunter Hotel Investment Conference the other day to discuss the whys and what's next with their acquistion of HP Hotels.

FNA 92: Reddi, Set, Drink Mar 25, 2023

Adam Peabody, Co-Founder of Reddi Beverage Company, joins Glenn and Craig to celebrate CBD and THC cocktail culture. Also, Producer Dave's wife is having a baby!

Hotel Developers Need Debt! And More Debt Mar 24, 2023

Here's my analysis on the state of the hotel business as we wrap up Hunter Hotel Investment Conference. It's all about debt. Thanks to my partners at ZEL Capital Partners -- www.zelcapitalpartners.com -- the sale-leaseback guys- for making this video possible.

AHLA CEO Makes Call to Action! Mar 24, 2023

William "Chip" Rogers, President and CEO of American Hotel & Lodging Association shared with me the legislative issues YOU need to know right now as we're at the Hunter Hotel Investment Conference. Plus he shares what to do about it.

The Next Big Conference Mar 23, 2023

The Hunter Hotel Investment Conference was a smashing success. Now it's time to look forward to The Hospitality Show coming to Las Vegas June 27 to 29. Alexi Huntley Khajavi discusses the industry's first conference -- and backed by the American Hotel & Lodging Association -- designed for the entire hospitality ecosystem with one shared goal: operating hotels efficiently and profitably.

A Rivett-ing My Place Update with CEO Mar 22, 2023

During today's Hunter Hotel Investment Conference I caught up with Ryan Rivett, President/CEO My Place Hotels of America, who gives an update on the company.

FNA 91: Guaranteed to be Iconic Mar 18, 2023

The amazing Calvin Stovall, CEO of ICONIC Presentations, classes up the joint on St.Patrick's Day as Glenn, Craig and Dave chug too much beer in a fruitless attempt to hide from the reality they'll never be as cool as him.

747: Best Western's President/CEO Cuculic Mar 16, 2023

Larry Cuculic joins the show for the first time since he was appointed President/CEO of Best Western Hotels. We will hear about how his first his first 16 months have gone, what he looks to accomplish in the short and long term, and what it's like to fill the iconic shoes of David Kong.

How Bank Meltdown IsAffecting Hotel Business Mar 16, 2023

In a special edition of Hotel Tech: Innovators & Influncers, Industry icon Leland “Lee” Pillsbury, founder of Thayer Lodging and managing director of travel venture capital firm Thayer Ventures, shares his insights on the potential ramficiations of the SVB and Credit Suisse bank failures and the potential affect on hotel industry investment. Hosted by Glenn Haussman and Michael Frenkel

746: NYC Hotel History Overload Mar 15, 2023

Wer'e looking back to look forward and taking a deep dive into the NY hotel industry going back to the 1980s and how the hotels and liquor businesses have matured and changes with David Silverman & Joe Cozza.

745: Gen Z Travel Trends, Needs and Desires Revealed! Mar 14, 2023

Travel Expert Lisa Waitley joins the show to talk about the digital nomad trend and how it's evolving with the expansion of remote work capabilities. With Gen Z making up a large portion of this young workforce, what's important to them when traveling and how can hotels tap into that market.

NVNT: Hotel Sale-Leaseback Strategy Leverages Untapped Cash Potential Mar 13, 2023

Andrew Broad, Managing Director of RobertDouglas helps unravel the details and nuances of sale-leaseback -- where you sell land and the structure -- then lease it back to put that cash to work. Learn more from our ZEL Capital Partners friends at https://lnkd.in/eNNvF5Pf.

FNA 90: In the Moody For Some Drinks Mar 11, 2023

Glenn, Craig and Producer Dave are shamed by Moody Igram who may be one the healthiest people in hospitality. It's OK, the boys will fix him. This is the way.

744: State of Hotel Property Valuations and Operating Profitability Mar 09, 2023

Daniel Lesser from LW Hospitality Advisors discusses the state of the hotel real estate market. He's a decades long insider with expertise in Appraisals & Valuations, Asset Management, Predictive Analytics, and more.

743: KSL Resorts' CEO Strategic Insights Mar 08, 2023

Scott Dalecio is President & CEO of KSL Resorts, a company which invests in and manages world-class resorts, hotels and clubs. He shares strategic insights into the resorts business and this category is so successful for the company.

742: Ask Anthony & Glenn Mar 07, 2023

Glenn and Anthony discuss the latest news and trends in the hotel business. They discuss Forbes' 5-Star Award event, how younger folks can speed up their careers, the importance on how others can further your career, and much more. Plus, a preview of Anthony's new book.

What Hoteliers Can Learn from Theme Parks Mar 06, 2023

Hoteliers can learn lots from the theme park industry! During last week's California Lodging Investment Conference & [CLIC] Connect, I spoke with Cuningham's TODD STEVENS about the intersection of these two businesses and what hoteliers can do to maximize opportunity.

FNA 89: Did it CLIC? Mar 03, 2023

Glenn and Craig do a special episode live from Craig's [CLIC] Conference in southern California as Producer Dave is stuck in NJ. Special appearences by Bruce Ford, Producer Dani and more.

741: New Hotel Construction Report with Pipele Expert Bruce Ford Mar 03, 2023

Glenn is in Calidornia attending the California Lodging Investment Conference. Last night he recorded this show with Bruce Ford of Lodging Econometrics to discuss an analayze the hotel construction pipeline.

740: Cashless Tipping Key to Colleague Engagement Feb 28, 2023

Cashless payments and contactless tipping options are the way of the future. Joining us today is Robert Petteruti, Co-Founder of eTip, and Jakub Petri, Sr. Director of Global Visa Direct Development, to discuss what we can expect for the future of cashless tipping solutions and the positive impact it has on the hospitality industry.

eTip, a robust and customizable digital tipping solution, recently announced its collaboration with Visa, the world leader in digital payments. Through their work together, eTip and Visa are helping hospitality and service industry clients accelerate the adoption of digital tipping. For more information, please visit etip.io/visa.

FNA 88: Too Much Self Congratulations! Feb 24, 2023

Glenn, Craig and Producer Dave have no official guests, so we'll bring on some of our listeners to have a few laughs.

739: ChatGPT's influence on Hospitality Feb 23, 2023

Alan Young joins the show to talk about how ChatGPT is impacting the hospitality industry and what the future influence it holds. In what ways will this tech, and eventually others like it, help the industry and in what ways can it hurt it?

738: Achieving Excellence in the Air Force Feb 23, 2023

What does it take to get to the top of the Air Force? Resiliency, leadership, self-discipline, fitness, amongst other traits. Chief Master Sergeant Joseph Bogdan joins the show to talk about how he has developed all these to achieve his rank and how he helps grow them in others.

737: Omni's Big Luxury Move Feb 21, 2023

Chairman of Omni Hotels & Resorts Peter Strebel discusses how design creates an atmosphere that translates into the guest experience, the expansion of the brand and how its hotels are moving from the upper upscale sector into the luxury segment. Plus, how people have rediscovered golf!

FNA 87: Friday Night Audit vs. The PM Shift Feb 18, 2023

In an epic battle for comedy domination, the Boys of the PM Shift -- Kyle Allison, Greg Fregoso and Tom Groebe -- take on Craig, Producer Dave and myself as we drink CBD based cocktails.

736: Great Outdoors next BIG Hospitality Opportunity Feb 16, 2023

Glamping, RV Parks, Treehouse Hotels, Airstreams and more is the next big opportunity zone for developers. Horwath HTL's Todd Wynne-Parry reveals shares the why and hows as we explore how this segment is working and where it's headed.

Hotel Sale-Leaseback Supercharges Hotelier Expansion Strategy Feb 16, 2023

Alexandre Rizk, CEO of Pro Hospitality Group, is using a sale-leaseback strategy by partnering with ZEL Capital Partners to expand his hotel portfolio. Learn what this strategy is and how to leverage to expand your hotel business.

visit: https://zelcapitalpartners.com/

735: Attracting the Next Gen Hospitality Superstar Feb 15, 2023

Peter Ricci is the Clinical Associate Professor and Director, Hospitality & Tourism Management Program at FAU. He shares the reality of attracting new students to hospitality and what to do once we find them.

734: JW Marriott's Brand Leader! Feb 14, 2023

The JW Marriott brand has the expectation of living up to the name of the Marriott International founder. We talk to Bruce Rohr, VP & Global Brand Leader of JW Marriott, about what goes into running a brand that has the ultimate expectations.

FNA 86: Smooth As Glass Feb 10, 2023

Corning's Jessica Janis returns to Friday Night Audit in what can only be described as a fruitless attempt to class up the show as Glenn, Craig and Producer Dave pray she'll succeed.

Global Travel Shakeup Feb 10, 2023

Christopher Hartley, CEO of Global Hotel Alliance shares his perception of state of int'l travel globally, plus how GHA unifies hotel brands around a single rewards system.

733: College Admissions Specialist Focuses on Trouble Youth Gain Acceptance Feb 09, 2023

Hanna Stotland helps kids who've experienced trauma, drug abuse and other complex situations get into college. A former high school dropout, she tells the exhilarating story of how she got her life back and how she graduated from Harvard Law. Now she helps those who'd typically get rejected, get accepted to the college of their choice.

732: European Check In Feb 07, 2023

T5 Strategies-Building the future of Business Strategies' Sean Worker is back with insights on all things Europe from revenue management to a post covid landscape and more such as what hotel Asset Managers are thinking.

Checking In Flashback: Hotel Impossible Behind the Scenes in Woodstock Feb 06, 2023

Hosts Anthony Melchiorri and Glenn Haussman deconstruct an episode of Hotel Impossible possible called Rotting Woodstock where Anthony had a crazy experience with the owner of the Woodstock Lodge.

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Instagram: @TravelingGlenn

Twitter: @TravelingGlenn

Friday Night Audit 85: Multi-Continental Mayhem Feb 04, 2023

Fabian Bartnick of Infinito Revenue Management Solutions and PerfectCheck shares cocktails and laughs us all the way from Germany. Glenn and Craig are amazed he can stay up that late while Producer Dave tries to run a NYC hotel.

731: Extended Stay America's Got More Hotels Than You Knew! Feb 03, 2023

Greg Juceum, CEO of Extended Stay America, shares how one of the oldest brands in its category is evolving. New segments, new cities, more.

732: Anthony and Glenn Fill Empty Air Feb 02, 2023

We know, sounds riveting. Glenn and Anthony had a no show guest so they just riff.

Bonus: Best Western in Development Frenzy Feb 01, 2023

Best Western® Hotels & Resorts has more soft collection hotels than anyone says CDO & SVP Brad LeBlanc. He shares what the overall development atmosphere is like in hospitality in the context of the #ALIS conference.

Bonus: Jose Andres CEO Sam Bakhshandehpour Feb 01, 2023

He shares how he sees hotel F&B as a profit center not a foretold loss.

730: Keeping Arenas, Airports and Stadiums Supplied Jan 31, 2023

Stephen Harrington, Chief Supply Chain Officer for Delaware North, shares how he ensures their more than 300 venues, airports, restaurants and hotels stores operate efficiently and effectively.

Bonus: Spark By Hilton - Sneak Peek of New Premium Economy Brand Jan 30, 2023

During #ALIS, Spark by Hilton brand leader Alissa Klees gave us a tour of the new conversion premium economy brand. What do you think of this newest brand?

Bonus: Omni Hotels Chairman Strebel on Potential Sale? Jan 28, 2023

Bonus: New G6 Hospitality President and Interim CEO Julie Arrowsmith!! Jan 27, 2023

Loved speaking with G6 Hospitality LLC President Interim CEO Julie Arrowsmith about her plans as the company's new leader! You all know them for brands like Motel 6 and Studio 6!

729: The 2023 Hotel Investment Outlook Jan 26, 2023

Uncertainty or not? We dive deep into the hotel business financial and investment outlook based on what we heard and learned at ALIS along with expert Michael Shindler of Four Corners

Advisors. Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

728: ALIS Preview & CA Hotel Market Jan 26, 2023

We're headed to the Americas Lodging Investment Summit so we're giving you a preview show. Glenn and Craig Sullivan discuss how they see the state of the hotel business as it pertains to ALIS.

Sorry this didn't post Monday as planned.

Bonus: Best Western CEO Larry Cucolic Jan 26, 2023

Had the honor of speaking with Best Western® Hotels & Resorts CEO Larry Cuculic. here's what you need to know!

Sale-Leaseback Transforming Hotel Business Investment Jan 21, 2023

Nearly 7,000 people saw a poll we posted on Sales-Leasebacks, with 42% of respondents saying they haven't, or didn't know if they heard about this financial tool. To explain in detail, we got Stephen Schwanz from ZEL Capital Partners to explain it to us!

FNA 84: Less Education, More Insanity Jan 21, 2023

Join Glenn, Craig and Producer Dave for the hospitality's #1 cocktails and comedy show! OK, there are not other shows like this, which is why we're number one. But so what?!

727: Optimizing Hotel Food and Beverage Profitability Jan 19, 2023

Fabian Bartnick of Infinito Revenue Management Solutions and PerfectCheck, discusses how hotel F&B is missing out on optimization and how that issue can be solved. Plus, lots more!!

726: Exploring the Ritz Carlton New York, Nomad Hotel Jan 19, 2023

Today we go behind the scenes and get a site tour of the Ritz Carlton New York, Nomad and chat with General Manager Bastian Germer.

725: Crescent Hotels' SVP Revenue Strategy Erica Lipscomb Jan 17, 2023

Erica Lipscomb is the SVP Revenue Strategy at Crescent Hotels & Resorts where we discuss retention in the workplace, revenue growth in group & negotiated biz, potential industry uncertainty and a focus on rate efficiency.

Monday Flashback: The Incredible Sheila Johnson Jan 16, 2023

Origianally broadcast on Checking In with Anthony and Glenn March 19, 2019.

Hosts Anthony Melchiorri and Glenn Haussman speak with incredible entrepreneur Sheila Johnson, and the president of Salamander Hotels Prem Devadas. Johnson helped found BET TV, is part owner of multiple professional sports teams, created Salamander Hotels, was a professional musician and is highly focused on empowering women.

LIKE us on Facebook!

Subscribe on Apple Podcasts, Google Play, Stitcher and anywhere you get your shows!

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Instagram: @TravelingGlenn

Twitter: @TravelingGlenn

FNA 83: Design Don'ts and Don'ts Jan 14, 2023

Todd Stevens, Director of Strategy - Cuningham, returns to have some cocktails and laughs while dishing on hospitality design.

724: The Darwin Hotel Jan 12, 2023

The Darwin Hotel is a new Atlanta based hotel that has some unique and exclusive rooms and suites. Shyam Patel owns the hotel and he joins us along with Alfonce McKinney, GM of the property, to talk about the development of some of their unique rooms and how they are positioning the property in the up and coming city.

Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

723: Getting Out of the "Reasons" Business Jan 11, 2023

Nanci Sherman was there at the beginning of the boutique hotel movement with Bill Kimpton. Plus, she's run iconic properties such as the first ever W Hotel. Watch and learn how to transform your hotel's profitability with this incredibly insightful approach to turn your hotel from a maze to amazing (that's from her book!)

723: Getting Out of the "Reasons" Business Jan 11, 2023

Nanci Sherman was there at the beginning of the boutique hotel movement with Bill Kimpton. Plus, she's run iconic properties such as the first ever W Hotel. Watch and learn how to transform your hotel's profitability with this incredibly insightful approach to turn your hotel from a maze to amazing (that's from her book!)

722: Pricing Hotels Rooms Properly In 2023 Jan 11, 2023

HRS SVP of Hotel Supplier Relations Lukasz Dabrowski joins the show to talk about how the variety of uncertain economic indicators (inflation / energy costs / potential for recession) are re-shaping dialogue around dynamic pricing vs fixed rates. We will also dive into how those same economic factors – as well as more automation and technology – are influencing the size and scope of corporate RFPs and how and why corporations are consolidating their catalogue of preferred hotel suppliers in the quest for more value

FNA 82: On The Huntsman for a Decent Cocktail Jan 07, 2023

Ryan Huntsman returns to FNA to make up for his 2022 appearance where he introduced us to an amazingly horrid drink. Find out what's in store this year as we celebrate Happy Hour with Craig, Dave and myself. This is bar none the best show of 2023 so far!

721: Hotel Development Developments For 2023 Jan 05, 2023

Alex Mai, Head of Development, Latin America & Caribbean, for Choice Hotels Int'l, joins us to talk about the outlook for 2023, especially with the recent acquisition of Radisson Hotels Americas.

720: Glenn & Anthony's 2023 Outlook Jan 04, 2023

Glenn and Anthony recap their holiday season and talk about their focus and goals for 2023.

719: Maximizing Your Hotel's Efficiency in 2023 Jan 03, 2023

Gareth Fraser from BirchStreet Systems discusses the essential nature of hospitality automation. Operational costs are rising while the ability to charge higher room rates is ebbing making new strategies key to success in 2023. We discuss how hoteliers are leveraging automation to lower costs to create increased bottom line profitability. Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

FNA 81: A Year of Shame Dec 31, 2022

The guys are joined by a cadre of guests in a year end warp up show extravaganza.

Encore: Jennifer Hsieh, VP, Homes & Villas by Marriott International Dec 30, 2022

From 6.16.22

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Encore: Anatomy of a Hotel Company Merger Dec 29, 2022

From 4.20.22

Today we get into the anatomy of a deal. Chris Green is back to share the news of Chesapeake Hospitality being acquired by Remington Hotels. Remington CEO Sloan Dean joins to share his side of the experience and educate the audience how mergers like this work from a financial and cultural perspective.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Encore: Setting a Gold Standard in the Olympics and the Kitchen Dec 28, 2022

Olympic Gold Medalist Dawn Burrell shares the secret to success for not only becoming a gold medalist in the Olympics, but also a major contender on Top Chef. What you must know about how to be successful in the restaurant business.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Encore: Botswana's First Female Military Pilot Captain Kgomotso Phatsima Dec 28, 2022

Captain Kgomotso Phatsima was one of the first females to fly in the military for her native Botswana. Now she's working hard to ensure that women from all backgrounds have the opportunity to be in the aviation industry with her organization Dare to Dream.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Special! The US Airforce's TOP NCO: Chief Master Sargent Bass Dec 27, 2022

JoAnne bass is the top non commissioned officer in the Air Force. Her role as Chief Master Sargent (the Equivalent of a starred general) is one that has her looking after the well being of every enlisted individual ine Air Force. She represents their interests, as appropriate, to the American public and to those in all levels of government. She serves as the personal adviser to the Chief of Staff and the Secretary of the Air Force on all issues regarding the welfare, readiness, morale, and proper utilization and progress of more than 600,000 Total Force Airmen.

This is an incredibly special interview. Listen Now!

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

718: Hotel Staffing Secrets You Need for 2023! Dec 23, 2022

Staffing is a MAJOR hospitality industry challenge, so how we relate to current and future staff members is being completely reinvented. That's right it's time to rethink everything we thought we knew about hiring and retention with Clif Deaton, RVP & Head of Human Resources for CMH Hotels for IHG.

717: The Lodge of Lodges Dec 21, 2022

Anthony and Glenn are at the Chatwal Lodge with Dream Hotel Group's VP Sales & Marketing, Nathan Goodman, Jr. about the incredible Chatwal Lodge, the Hyatt acquisition and much more. You won't believe how gorgeous this hotel is.

Please watch this video for amazing images you won't see on audiio only: https://youtu.be/eTd5r0uSDUc

716: How to Leverage The Experience Economy Dec 20, 2022

The Experience Economy is real and we all know it. But leveraging it the right way is an entirely different matter. Acclaimed author, speaker and Fortune 500 consultant Joseph Pine II shares how.

Friday Night Audit 80: Don't Pickard this One! Dec 16, 2022

Sarah Pickard is President of Dallas based Pickard Design. She joins Glenn, Craig and Producer Dave for the most fun show in hospitality, Friday Night Audit. Grab a cocktail and join the fun. Also, Glenn joins the Space Force.

715: Glenn & Anthony Analyze the Issues Dec 16, 2022

Anthony & I discuss Highgate's purchase of Viceroy Hotel Group, the Mark Curry hotel incident, how the NLRB wants to mess up the franchise model and much more!

714: How to Promote YOUR Region Dec 15, 2022

Anthony & I discuss Highgate's purchase of Viceroy Hotel Group, the Mark Curry hotel incident, how the NLRB wants to mess up the franchise model and much more!

713: Remington Hotels' President Chris Green Dec 13, 2022

President of Remington Hotels Chris Green shares news of his recent promotion, how hotel company mergers really work, real ways to engage employees, the company's 2023 strategy and more.

Thanks to our sponsor Aavgo, please check them out: https://pro.aavgo.com/novacancy

CEO Palleschi on What G6 Hospitality Wants From Hotel Tech Dec 13, 2022

Michael and Glenn speak with Rob Palleschi, CEO of G6 Hospitality, which owns, operates and franchises more than 1,400 economy lodging locations under the iconic Motel 6 brand and the Studio 6 Extended Stay brand. They discuss how this major hotel company is approaching tech to make hotels run more efficiently while improving customet experience.

Monday Flashback: Jennifer Hsieh, VP, Homes & Villas by Marriott International Dec 12, 2022

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

This is an encore show origianlly broadbast on June 16, 2022.

Please visit www.novacancynews.com

FNA 79: Orange is the New Greenfield Dec 10, 2022

It's time for Happy Hour!!! Bruce Greenfield is a Partner at AO, an Orange County, CA architectural firm. He joins Glenn, Craig and Producer Dave. Grab a cocktail and join us!

712: Erik Frederick, CEO at UNO Restaurants Dec 08, 2022

Erik Frederick is CEO at UNO Restaurants. We discuss the overlap between hotels and restaurants, everyone's love of pizza and how the company is partnering with hotels to up the on property F&B experience.

Thanks to our sponsor Aavgo, please check them out: https://pro.aavgo.com/novacancy

NVNT: How Fresh and Clean Hotel Air Creates Premium Pricing Dec 08, 2022

Guests like me want fresh air. That's why I tracked down Blueair's Leida Aguilar who shares how hotels are making more money with cleaner air. Smell that fresh premium pricing.

711: Anthony & Glenn on the issues Dec 07, 2022

Glenn and Anthony survey the latest hotel and hospitality news stories while reflecting on their trip to the Pentagon yesterday, leadership, a behind the scenes peek at last week's Las Vegas podcasts and more.

Monday Flashback: Casino Resort Design Icon Roger Thomas and Todd-Avery Lenahan of Wynn Resorts Dec 05, 2022

Design Icon Roger Thomas and Todd-Avery Lenahan join Glenn and Anthony to discuss Wynn Resorts, design during recovery, and everything else you want to know about hospitality design! Yes, we talk about their process and how they accomplish the incredible things they do!

From July 13, 2020

FNA 78: You'll be Aiken After This Dec 03, 2022

Glenn, Craig and producer Dave are joined by Charlie Aiken, CEO at PMC. Glenn is in Vegas, and Dave is challenged to see if he knows anything before 1986.

710: Venetian's Yousfi Run all Group and Leisure Sales for 7,000 Suite Property Dec 02, 2022

Tony Yousfi is Chief Sales Officer at Venetian/ Palazzo, the 7,000 room Las Vegas Mega Resort. He shares how they sell events, a $1 billion property reinvestment, his career journey and of course, The Sphere.

709: Wynn Las Vegas President Brian Gullbrants Nov 30, 2022

The President of Wynn Las Vegas Brian Gullbrants sits for a wide-ranging interview touching on leadership, delivering bespoke experiences, how Las Vegas innovates, F1 and much more.

708: The CEO of Reside Reinvented Booking Extended Stay Travel Nov 29, 2022

Lee Curtis, CCHP Curtis co-founded Reside in November 2017 to transform the way extended stay travel is purchased—with a focus on delivering global travel solutions for enterprise companies with global needs.

707: Ask Us Anything! Nov 22, 2022

Glenn and Anthony answer questions from each other and from listeners.

FNA 77: NYC Drinking Crew Nov 19, 2022

Producer Dave and a bunch of hooligans commandeer the show and Glenn and Craig pray the hour ends quickly.

706: Anthony & Glenn on the Issues Nov 17, 2022

The latest hotel news and analysis by Glenn Haussman and Anthony Melchiorri. Plus, the guys answer audience questions.

705: WaterWalk Reinventing Extended Stay Model Nov 17, 2022

WaterWalk is about living or staying. Whatever you need. Up to a year or more in unfurnished units, furnished suites for shorter term extended stay guests. CEO Mimi Oliver and President Jim Korroch share how they're carrying on the legacy of the legendary Jack DeBoer by stewarding his final brand creation into a new era of hotel style living.

Investing in Hotel Tech Companies: How and Why! Nov 15, 2022

In this episode of Hotel Tech: Innovators & Influencers, Michael and Glenn speak with Chris Hemmeter of Thayer Ventures. We discuss their strategy, what makes a great company to invest in an why, why they focus on Series A funding, new and interesting hotel technologies, and much more.

FNA 76: Mountains of Mishaps Nov 11, 2022

Glenn, Craig and Producer Dave are joined by Bruce Ford, SVP, Lodging Econometrics, as well as Jessica Kramer, CEO & CoFounder of Lodgistics.

704: Closing Out 2022 with CoStar Nov 11, 2022

Jan Frietag, National Director of Hospitality Analytics at CoStar Group, joins the show to talk about what the most recent data has been showing as we close out 2022 and what to look forward to coming into the new year.

703: Running the W Hollywood Nov 10, 2022

Nick Rimedio rejoins the show to talk about his new role as the GM at the W Hollywood. What's it like to take over a new, elite property in a top market and what is he looking to accomplish?

FNA 75: Charleston's Reputation Gets Ruined Nov 05, 2022

Glenn is at Raines Co's Hyatt Place outside Charelston, SC. He's joined by Brandon Graham, VP of development at Raines and industry PR superstar CJ Arlotta (he paid us to write that) while Craig and Dave are sad they are not part of the party

702: What Hoteliers REALLY Want from Tech Nov 05, 2022

Glenn speaks with Josiah Mackenzie - Publisher, Hospitality Daily to report on a critical hotel technology. Mackenzie spoke to more than 100 hoteliers from big brands to small independant hotels. He shares revelations around hotel tech and provides a pathway to success for hoteliers and industry vendors.

Find the survey at 2022 Hotel Technology Stats: How Hotels Are Using Tech Today (hoteloperations.com)

701: The Reinvention of Sahara Las Vegas Nov 04, 2022

The SAHARA Las Vegas is celebrating its 70th anniversary. Sahara President Paul Hobson joins to share stories of the iconic property’s past as well as how the resort is stepping into the future with a top to bottom reinvention.

700: Grey Raines Supreme Nov 03, 2022

Grey Raines, Managing Partner at Raines Company has a portfolio of about two dozen hotels and growing. He discusses their hyper local focus and how it relates to deal making, the importance of meaningful industry relationships, why he thinks soft brands and independent hotels are the future and much more.

699: Critical Hotel Construction Pipeline Insights Oct 31, 2022

Today we're examining the hotel construction pipeline with Bruce Ford, SVP with Lodging Econometrics. Glenn and Bruce take a deep dive into how extended stay is responsible for one in three new projects, the whys behind it, what's next for this category, plus other critical insights essential for industry vendors as well as small and midsized management companies.

698: Vegas Goes Big on Immersive Entertainment Oct 25, 2022

Glenn is with Jennifer Tuft of Kaleidoco, the company behind a new interactive, immersive, technically advanced show called Particle Ink: Speed of Dark. We go behind the scenes!

FNA 74: Calvin Can't Stay Away Oct 22, 2022

Calvin Tilokee returns to join Glenn, Craig and Producer Dave on the industry's most fun program; we drink, laugh and share great insights!

697: How Hotels Find Success Outside NYC Oct 21, 2022

Glenn is at the Hotel Nyack with GM Matt Tobin. Anthony is on the road but also on the show! They discuss the evolution of the hotel, the state of meetings, what it's like competing against NYC hotels down the road, creating a farm to table dining concept, and much more.

696: Market Focus on Pittsburgh Oct 20, 2022

We're at the DoubleTree Downtown Pittsburgh discussing this market's hotel fundamentals and expectations, as well as the city's insane commitment to sports and food. We have Steve Sharkey, GM; and, Patty Iannata, DOSM of the DoubleTree Downtown Pittsburgh, which is operated by Remington Hotels.

695: Anthony & Glenn on The Issues Oct 18, 2022

Today we look at the hotel lending market, 2023 consumer travel trends, big money Vegas investments and more.

From the Vault: The Mafia's Favorite Vegas Steakhouse Oct 16, 2022

From the vault! This is a classic episode so the folks involved (not BF!) have moved on.

Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers.

The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Joe DiMaggio, Elvis Presley and Mario Andretti just to name a few.

Here’s a few more: Frank Sinatra, Dean Martin and Sammy Davis Jr. who found refuge here away from racism on The Strip.

The story is told by owner Dr. Michael Signorelli as well as Kevin Ball, Corporate Vice President - Strategic Sourcing at American Casino & Entertainment Properties (Stratosphere and more). Plus, a special appearance by Bruce Ford, SVP Business Development with Lodging Econometrics.

Eat at The Golden Steer! http://www.goldensteerlasvegas.com/introduction.html

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NVNT: Create Advantage for YOUR Hotel with This! Oct 13, 2022

Wellness is essential part of our lives and hoteliers that play into that angle have an opportunity for a new revenue stream. Perry Allison, Pres/CEO of Premier Fitness Service shares how.

694: A Maverick Hotelier Oct 12, 2022

Live from the Sable Navy Pier in Chicago, we have Bob Habeeb, CEO of Maverick Hotels & Restaurants.

693: Operating the Oldest Hotel in USA Oct 11, 2022

John Murtha is General Manager at Omni Parker House and Area Managing Director for Omni overseeing multiple hotels. We talk to this 40 year industry vet about how running hotels has changed over the decades, the honor of running the oldest continually operating hotel in the USA and much more.

NVNT: Do Right Thing for Autism Families And Make Better Profits Oct 08, 2022

Autism is a real challenge for a lot of families. Hoteliers, however, can help yet also be rewarded with higher profitability. Watch this short video with Alan Day at Autism Double Checked and Rod Clough, MAI (He/Him) of HVS and learn how!

FNA 73: Someone Didn't Learn Their Lesson! Oct 08, 2022

Our first ever guest Kate Burda has returned! Glenn, Craig and Producer Dave will surely her how dumb she was to commit the same sin twice.

692: A&G Free for all Oct 06, 2022

Today, Anthony and Glenn are freewheeling it with topics such as how to leverage changing consumer habits, meetings business growth, a tease at a new hotel Anthony is opening and some feisty chat about 1970s and 80s TV.

TLC Special: Meyer Jabara's Pres Justin Jabara Oct 06, 2022

Glenn caught up with the talented Justin Jabara, president of Meyer Jabara Hotels to discuss how his company is leveraging opportunity during these unusual hotel market conditions.

691: Aimbridge President on Leading Into The Future Oct 05, 2022

Simon Mendy, Select Service Divisional President with from Aimbridge Hospitality shares how the company is evolving to meet changing guest needs, empowering staff for success, why extended stay is so successful and much, much more.

691: The Italian Cucina Life! Oct 04, 2022

Jen Reyneri joins the show to talk about her restaurant The Grove Cucina & Wine, an Italian food focused restaurant. She discusses how they connect to the community, a wine club that boosts business while adding to ancillary wine sales, creating a winning team with little turnover and more!

Choice's New Extended Stay Everhome Suites Debuts Oct 03, 2022

Glenn spoke with both Anna Scozzafava, VP, Extended Stay Brands, Strategy & Operations, and Ron Burgett, SVP Development with Choice Hotels International to discuss the elements of the new brand and why they feel it'll appeal to consumers and owners. Plus, Glenn stayed there a few days and offers his feedback!

Choice Hotels Opens First Ever Everhome Suites Sep 30, 2022

Glenn is on location in Corona, CA reporting on the debut of Choice Hotels International's brand new midscale Everhome Suites. We find out the brand's DNA and how it represents a leap forward for the extended stay hotel product.

In-dept interview with top Choice execs coming on Monday!

689: IHG's Chief Development Officer Smith Sep 28, 2022

Julienne Smith returns after her recent promotion to Chief Development Officer for IHG Americas. We get to hear about the exciting things coming down the pipeline for the company.

688: Creating Hoteliers Early Sep 28, 2022

Debbie Wieland from the Texas Hotel Lodging Association joins to talk about how she's working to bring the younger generations into hospitality. Through work, like having a summer camp on hospitality, Debbie is working hard to help show why hospitality is still such a great career path.

687: Anthony & Glenn's Lodging Conf Wrap-Up! Sep 23, 2022

Join us for a special Friday edition of No Vacancy Live! Glenn is back from The Lodging Conference and has plenty to say. And Anthony will tell Glenn why he is wrong. Topics include a huge new deal for Choice's Everhome Suites; Waterwalk's new protype reflective of where hotel biz is going; how the industry is finally taking tech serioulsy and more. Plus, Hilton going to space?

TLC Special: Aimbridge Reorg and What It Means to Hotel Biz Sep 23, 2022

During this week's The Lodging Conference we spoke with, Rob Smith, Divisional President with Aimbridge Hospitality. He shared insights on how the company has been reorganized and the difference beteween large scale and smaller management companies.

TLC Special: Outrigger & Asia Pacific Opportunity Sep 23, 2022

At The Lodging Conference we caught up with our friend Jeff Wagoner, President/CEO of Outrigger Hospitality Group about the company's latest moves and opportunities in the Asia/Oceana region.

TLC Special: Innovating the Way We Do biz in Hospitality Sep 23, 2022

We caught up with Alexi Khjavi, President, Hotel, Travel & Wellness with Questex to discuss how hotel industry professionals, suppliers and other players are looking for more cohesive ways to bring together disprate industry parts like tech, financing, design and more.

TLC Special: Meetings Biz surges Sep 22, 2022

During The Lodging Conference, Glenn spoke with Knowland CEO Jeff Bzdawka about how the meeting business is bouncing back, how hotel rooms are filling again mid week and much more!

TLC Special: AHLA CEO Chip Rogers Sep 22, 2022

Glenn speaks with AHLA President and CEO Chip Rogers on the sate of the Hotel Industry at the kick off to The Lodging Conf 2022.

FNA 72: The Grass is Always Greener Sep 17, 2022

The incredible Chris Green, Divisional President of Remington Hotels, surrenders his dignity to Glenn, Craig and Producer Dave. Topics include strategies to get through multiple drinking days at a conference, how we show the love to hotel staff, and a game we like to call " You Never Ate What?"

686: Hotel Marketing Secrets Revealed! Sep 15, 2022

Emily Dailey, VP of Marketing for 1st Hospitality, joins us to talk about putting together your plans for 2023. What are some best practices for getting ready for next year.

685: President of WorldHotels Pohl On Global Hotel Economy Sep 14, 2022

Friend of the Show Ron Pohl, President of International Operations for BWH Hotel Group® and President of WorldHotels shares hos perspective of the global hospitality industry, how culture affects hotel operations, future challenges and opportunities for his company and more.

684: Being Inclusive In Hospitality Sep 13, 2022

Lorraine Copes joins us to talk about Be Inclusive Hospitality and how she is working to help increase diversity across all sectors of hospitality in the UK.

FNA 71: Russell of Hotels Sep 10, 2022

The gang's back with the industry's favorite Happy Hour Hospitality cocktail show! Glenn, Craig and producer Dave are joined by Russell of Hotels.

683: Hotel Industry News and Analysis Sep 09, 2022

Anthony and Glenn discuss and analyze hotel industry news stories.

Bonus: Indoor Air Quality Essential to Guest Satisfaction Sep 09, 2022

Hotel guests love fresh air in hotel rooms. And it’s becoming an increasingly essential part of the customer decision making process. Our friends at Blueair share just how better air quality constantly wins guest loyalty and satisfaction.

682: What a Cruise Director's Life is Like Sep 07, 2022

Award winning Cruse Director Eric Brouman joins to talk about his experience on the cruise side of hospitality and what goes into making sure thousands of passengers are entertained at all times.

681: Live from Moxy Times Square Sep 07, 2022

Anthony and Glenn are live from Moxy Times Square with Moxy NYC Area GM Christian Brosius.

680: Ask Anthony & Glenn Sep 01, 2022

We're taking a look at the big issues of the week with an emphasis on helping hoteliers become GMs, how to handle those horrible, terrible customer and an update on what's happening on Capitol Hill and with local and state governments.

679: Why My Place Wants to be Your Place Sep 01, 2022

Join us as we chat with MyPlace Hotels executives live from their annual conference to hear the latest from the brand.

678: Get Your Hotel Labor Fine Tuned Aug 30, 2022

Adam Glickman of Actabl, joins to discuss how you can improve labor efficiency at your hotel.

FNA 70: Don't Ever Put Brucie in a Corner! Aug 28, 2022

Bruce Ford, SVP with Lodging Econometrics is back to join Glenn, Craig and Producer Dave in some shenanigans. That's right, I wrote shenanigans. Deal with it!

677: Anthony & Glenn Go Freestyle Aug 25, 2022

Today our hosts share what's on their minds! Topics include lame hotel packages, Anthony's talk to the Air Force, quiet quitting and the return of automats.

676: Cintas is Helping Housekeepers SHINE Aug 23, 2022

The folks are Cintas running and incredible contest to spotlight housekeeping professionals to acknowledge and honor these hardworking individuals, Cintas Corporation has opened nominations for its 2022 Cintas S.H.I.N.E. (Star Housekeepers in a New Era) Awards.

Nominate someone now at http://www.cintas.com/SHINEAwards/.

FNA 69: This Show will Big Time 'Bug' You Aug 20, 2022

Mike McManus of Freedom Organicides joins Glenn, Craig and Producer Dave for drinks, jokes and some Friday night fun.

675: Bringing Art and Travel Together with Bahamian Art Aug 18, 2022

As a mixed media artist, curator, community builder, and executive director of arts and culture at Baha Mar Resorts, John Cox is one of the most influential people in the Bahamian art scene. His expertise in showcasing and representing Bahamian artists combines culture into the visitors’ experiences, linking art with travel.Recently named Rosewood’s PlaceMaker, John has curated a collection of 100 works throughout Rosewood Baha Mar.

674: Perillo Tours Takes Us To Italy Aug 18, 2022

Steve Perillo, President and Owner of Perillo Tours, joins the show to tell us about what it's like to travel to Italy right now. What are the current prices? How has travel to Italy changed after the pandemic? What can travelers expect when going to this great country?

673: Haussman on What Customers (Like Him) Really Want! Aug 16, 2022

Today, Producer Dave questions Glenn on what is it he and consumers are really looking for in hotel stays. Time to disrupt the industry!

Hotel Tech #5: AHLA's CEO Chip Rogers on Why Hotel Tech is Essential Aug 16, 2022

Chip Rogers, President & CEO of the American Hotel & Lodging Association join Glenn Haussman and Michael Frenkel to discuss what hotel technologies matter and why. Plus a look at the AHLA's new conference The Hotel Show with AHLA's COO & EVP Kevin Carey.

Bonus: Analyzing Hotel Construction Pipeline Numbers Aug 14, 2022

In this special edition of No Vacancy, Glenn Haussman speaks with Bruce Ford, SVP with Lodging Econometrics, to discuss the new build and hotel conversion pipeline, how renovations are taking prominence as new builds slow, how vendors can better sell to hotels, and much more.

FNA 68: How NOT to Manage a Hotel Aug 12, 2022

Glenn, Craig and Producer Dave welcome Bruce Jordan, a Top 25 Social Media Influencer in Hospitality, Host of hotel show "Hotel Management Do's and Don'ts" and more. Plus, we watch the results of the go-kart race between Glenn and Dave. And also an update on last week's Phish shows in Atlantic City.

672: Going 'Green' with Chris Aug 11, 2022

Chris Green, Divisional President of Remington Hotels returns to give us updates on all the issues we need to know more about.

671: Star Trek's Brannon Braga Loves Earth Travel Too Aug 11, 2022

Brannon Braga is a producer, director and screenwriter best known for his work in the Star Trek franchise. Most recently, he wrote and directed THE END IS NYE, which airs later this month on PEACOCK. Brannon is also an Executive Producer on THE ORVILLE which is now airing on Disney+.

Subscribe to our newsletter by texting ‘hotel’ to 66866.

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670: Mohegan's Global Takeover Aug 10, 2022

Ray Pineault, CEO at Mohegan, shares how the company is growing across the nation and world, their partnership Fanduel, gaming trends and much more. They have properties in CT, PA, Niagara Falls, WA, Las Vegas ahd Korea coming soon!

FNA 67: The Gang Goes Phishin' Aug 07, 2022

Live from the Showboat Atlantic City, It's the second annual FNA Phish show weekend kickoff party. while Craig weeps in CA, Glenn and Producer Dave and a cadre of friends have a pre concert party, and you're invited!

669: Anthony & Glenn Analyze The Issues Aug 04, 2022

No guest today, just Anthony and Glenn looking at the issues and telling it like they see it.

668: Global View of Hospitality Aug 02, 2022

Sean Worker of T5 Strategies and Art Lewry of Hunter Gatherer, discuss adapting to the new realities of the global hospitality industry.

FNA 66: Celebrating Sully Jul 31, 2022

Join Glenn, Craig and Producer Dave, and guest Amy Montgomery as they enjoy some laughs, tell stories, imbibe cocktails and celebrate Craig's birthday. Many special guests stop by to say hi.

667: Ritz Carlton NoMad comes to NYC Jul 28, 2022

Dayssi Olarte de Kanavos, President of Flag Luxury Group, and Donna McNamara, Global Brand Leader for Ritz Carlton join the show to discuss how they came together to create the next luxury hotel in New York City.

666: Industry Icons Partner for DEI Initiative Jul 27, 2022

Three industry legends (David Kong, Rachel Humphrey, and Ian Elliot) join the show to talk about their new venture, DEI Advisors. They are focused on helping empower women and minorities by helping them grow in the industry.

665: Flexing the Flexible Living Model Jul 26, 2022

We are joined by Jon Slavet, CEO of Sentral, to talk about Sentral's innovative business model and what it means for the travel industry. They have expanded into new and exciting markets offering flexible accommodations.

664: No Vacancy Classic: Marc Summers Double Dares You! Jul 21, 2022

Marc Summers, TV Producer and Host, of shows such as the classic Double Dare and Unwrapped, shares his experiences building an incredible career and how he came to be a producer on shows you know like Restaurant: Impossible and Bar Rescue.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

663: This Olympian Became a Major Top Chef Competitor Jul 20, 2022

Olympic Gold Medalist Dawn Burrell shares the secret to success for not only becoming a gold medalist in the Olympics, but also a major contender on Top Chef. What you must know about how to be successful in the restaurant business.

This interview originally broadcast in February 2022.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

662: Hotelier Quits to Sell Pho Online! What a Story! Jul 19, 2022

Joseph Trousdale was a general manager at a select service hotel in TX. That is, until he and his wife made a massive life changing decision; quit their jobs to sell pho online. Hear this incredible story about how they’re building an online business that turned a side hustle into an incredible new career.

Find pho at https://pholicious.net/ Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

661: Where are all the Black Executives? Jul 13, 2022

Miranda Kitterlin-Lynch, PhD , Associate Professor Florida International University and Leon Thomas, Principal of the The Leon Thomas Group shares why hotels are still missing the mark in black representation and what we can do about it.

This is an original, but pre recorded episode as Glenn is on vacation this week and next. Enjoy!

660: No Vacancy Legends: Horst Shultze Jul 12, 2022

Enjoy this incredible classic interview with hotel and hospitality industry legend, Horst Shultze! Hear his incredible story, how he helped invent modern hospitality at Ritz Carlton, and incredible leadership advice. This was originally broadcast in May 2020 at the height of the covid crisis.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

659: Crowdfunding Investment Hits Hotel Biz! Jul 11, 2022

Friend of the show and amazing entrepreneur Davonne Reaves announces the creation if Vesterr, a crowdfunding platform connecting investors with hotel owners and developers.

FNA 65: A Daly Disaster Jul 09, 2022

PR Pro and industry expert Chris Daly joins Glenn, Craig and Producer Dave for some comedy, cocktails and pop culture talk. Be warned, the robots have taken over and are controlling this episode.

658: Marriott's Global Development Officer for U.S. and Canada Jul 07, 2022

Noah Silverman, Global Development Officer for the US & Canada, joins us to talk about why this is an exciting time for development and what the company is looking towards in the North American market. How are they working with new and existing owners to provide the best returns.

657: Where The 'Smart Money' is Being Invested Jul 06, 2022

Daniel Lesser, President & CEO of LW Hospitality Advisors, is on the show to talk about how hotel valuations are looking. Some markets have seen drastic discounts in sales while others have gone for record prices. What is driving those differences? There have been some recent major deals in NYC, what goes into making a deal like that?

656: New England Travel. Boom or Bust? and What to do about it Jul 05, 2022

Courtney Lowe, president of the Woodstock Inn & Resort, VT shares what the resort business is like post Covid, trends in leisure and group business, post-pandemic issues like staffing, and, lots more!

655: HITEC Special: Wrap UP Jun 30, 2022

Today we share our observations about HITEC 2022. Our guest today is Dr. Ajay 'AJ' Aluri, Founding Director, WVU HIT Lab and Associate Professor of Hospitality and Tourism Management at West Virginia University.

654: HITEC Special: Being in the Know Jun 29, 2022

Today we discuss what technologies are out there helping to inform critical decisions being made by hoteliers. Our guest is the CEO of Knowland, Jeff Bzdawka and HITEC Hall of Fame inductee for 2022.

FNA 64: Don't Get Carried Away CJ! Jun 25, 2022

PR pro CJ Arlotta makes his second appearance on The Friday Night Audit. Tonight, he joins Glenn at the Haussman Resort, Pool Club and Smokehouse while Craig and Dave cry they're not there in person.

653: AAHOA's New Leadership Jun 24, 2022

Today we're featuring AAHOA's new CEO Laura Lee Blake, as well as Chairman Neil Patel. We'll hear about the association's latest news and strategy as they begin a new era.

Hotel Tech Innovators & Influencers: Michael Frenkel Jun 23, 2022

Today we speak with Michael Frenkel, who is not only this show's co-host, but also actively involved in guiding hotel tech companies to success. We hear about what it takes for a start up to get past that initial phase, what technologies are most relevant to hotels today and why, and we get a preview of what Glenn Haussman and Michael think will be showcased during HITEC. SHOW LESS

652: How to Win During RFP Season! Jun 22, 2022

RFP season for 2023 is almost here and there are still questions about the full return of business travel. Lukasz Dabrowski of HRS joins the show to talk about projections for BT return and how sustainability and payment functionality is playing a part in which hotels are getting accepted into programs.

651: Whoa-oh Mexico Jun 21, 2022

We have Marco Ortlam, Managing Director; and Daniel Diaz, Head of F&B, from the amazing Montage Los Cabos. We talk about what it's like running such a beautiful, sprawling property and how they've been able to reattract travel from domestic and international sources.

650: A Walk with Mainstreet Hospitality Jun 20, 2022

Sarah Eustis, CEO of Mainstreet Hospitality, joins us to talk about running a company that focuses on some of the more glamourous and unique independent properties in the county. How do they compete against the big brands and what can all hotels take away from the the way they operate?

FNA 63: Red Roof Rejoices Jun 20, 2022

This will be a special Friday Night Audit as Glenn, Craig and Producer Dave are joined by George Limbert, President, and Matt Hostettler, CDO, with Red Roof. Grab a drink and laugh along with us.

648: Jennifer Hsieh, VP, Homes & Villas by Marriott International Jun 16, 2022

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

647: New Ideas to Hire and Keep Employees Engaged Jun 16, 2022

Joy Rothschild, Chief Human Resources Officer with Omni Hotels shares some innovative ideas on how they're recruiting, hiring and keeping staff as other companies struggle.

646: Ask Anthony & Glenn Jun 15, 2022

Our guest couldn't make it, so we tackled some critical hotel related topics instead. Plus, Anthony admits he's never seen some classic films.

645: Inspirato's Been Doing THIS For Years Jun 14, 2022

Inspirato features high end exclusive homes, hotels, resorts, and experiences for paying members-only nightly rates when they travel. They've been doing this since before vacation homes resonated with the general public. Inspirato President David Kallery shares the details of how this company works and how they're pioneering a new subscription model that generates consistent cash flow.

FNA 62: Tarun Patel Jun 11, 2022

Glenn, Craig and Producer Dave have some cocktails and laughs with Tarun Patel, hospitality entrepreneur and former AAHOA Chair.

Bonus! World Oceans Day Jun 09, 2022

It's World Oceans Day and we have Liz Petterson, Deputy Executive Director of the Pacific Whale Foundation, and Pascal Dupuis, GM of Andaz Mayakoba, joining the show to talk about their work to help conserve the world's oceans.

Hotel Tech Innovators & Influencers: Skift's Rafat Ali Jun 09, 2022

Rafat Ali is the founder of Skift, a publication and events company monitoring the ever-evolving transformation into the future of travel.

644: Deep Dive on Sonesta Franchising Jun 08, 2022

After going from having fewer than 100 hotels to becoming the 8th largest hotel company in less than two years, the company hit another major milestone for its franchising platform. Join us as we get an update from Brian Quinn, Sonesta's Chief Development Officer.

643: Opening the Conrad Los Angeles Jun 08, 2022

We go coast to coast with GMs as we broadcast live from Producer Dave's hotel and are joined by Adam Heffron, GM of the new Conrad Hotel in LA. We learn what it takes to open a luxury hotel, plus hear about how GMs are solving their current challenges. Plus, Adam shares what he's expecting from opening a new hotel in today's climate in a downtown urban location.

NVNT: Sonesta Marks Franchising Achievement Jun 07, 2022

We speak with Sonesta's Chief Development Officer Brian Quinn about the state of selling Sonesta Franchises.

642: Live from Margaritaville Resort Times Square Jun 07, 2022

Glenn and Anthony are on location from the new Margaritaville in Times Square NYC. We speak to Tamara Baldanza-Dekker - CMO, Margaritaville, to talk about why a hotel focused on beach vacations fits perfectly in Midtown Manhattan, what the response has been so far, and how they keep a pool open in winter in New York.

FNA 61: Givertz Him a Break Jun 04, 2022

Dan Givertz is an SVP at Hunter Hotel Advisors out of California. Today he ruins all that by joining Glenn, Craig and Producer Dave for some cocktails and tomorrow before being overwhelmed by shame tomorrow.

641: What it Takes to Make it to CEO Jun 02, 2022

Georgine Muntz, CEO of Visual Matrix, discusses her journey to becoming a CEO and shares the skills it takes and what's required to get to and excel at this position.

640: Air Travel Is Soaring. We've Got the TSA Sharing How They're Helping Ease Travel Stress! Jun 01, 2022

Dan McCoy from TSA rejoins the show to talk about how things are going at the airports. Travel is up drastically from when we last spoke, but employee shortages and other travel difficulties seem to have stress at an all time high when flying.

639: Castell Project and AHLA Unite May 31, 2022

Peggy Berg, founder and chair at the Castell Project, and Rosanna Maietta, President and CEO of the AHLA Foundation, join the show to talk about the exciting merger between these two great organizations to help women grow in the industry.

FNA 60: Happy Summer!!!!! May 28, 2022

Join us for some cocktails and what Glenn, Craig and Producer Dave claim to be comedy. Plus, Doctor Producer Suzanne joins along with Karl Travis, from the company Hager out of Vancouver, Canada.

637: Hospitality News and Insights May 27, 2022

Anthony & Glenn discuss the latest in hospitality news including summer travel expectations, how Delta Airlines' service is cratering at JFK, NFTs and how one hotel is trying to use this tech to force guests who cancel rooms to sell it on a third party site, and much more.

638: Super Smart Ways to Keep and Engage Hotel Staff May 27, 2022

Dan Bienstock, Chief People Officer of EOS Hospitality, shares innovative new ideas on how to attract, retain and engage talent. But first, Glenn is broadcasting live from the Radisson Red in downtown Minneapolis, so GM Dan Lundin starts the show off discussing the brand with Anthony and Glenn.

636: Horwath HTL is Helping Hotels May 25, 2022

Paul Breslin, Managing Director of Horwath HTL, joins the show to talk about how they are helping the industry develop. With some of the most unique projects under their belt Paul talks about what it takes to bring a hotel deal together.

635: Elie Maalouf, IHG America's CEO May 20, 2022

We're joined by Elie Maalouf, IHG America's CEO for a very special show recorded on the show flow of the 2022 IHG Conference.

Hotel Tech Innovators & Influencers: Raj Trivedi May 18, 2022

Raj Trivedi is a well known hotel industry executive, who now focuses on investments in hotel related technology.

“Hotel Tech: Innovators + Influencers” shares stories of how inspiration and innovation are creating a new class of hospitality tech leaders; and how they’re shaping the future of an entire industry.

634: Ask Anthony & Glenn May 17, 2022

In this pre recorded show, Glenn and Anthony answer some important questions and issue a warning about the state of the hotel business come post Labor Day.

633: Behind the Scenes of a Hotel Documentary May 16, 2022

HospitalityMD’s Kyle Allison joins the show to discuss the public release of their brand’s award winning documentary film and his experience being mentored by the Film’s subject, Craig Poole. Listen in to learn about the small things you and your team can do to build an award winning culture” www.reelhouse.org/hospitalitymd/followme

FNA 59: Bruce Ford in the House!! May 14, 2022

Glenn, Craig and Dave are joined by Bruce Ford for an hour of comedy and cocktails. Plus, the guys play a new gam: Take Glenn Down a Peg!

632: Wyndham Destinations on Maximizing Timeshare Space May 13, 2022

Richard Scinta and Melody Bostic Brown joins the show to give us an update on the timeshare industry. The hotel industry is seeing strong returns, are timeshares seeing the same?

631: Ritz Carlton's Top GM May 12, 2022

Jackie Volkart joins the show to talk about what goes into becoming the top GM in one of the most luxurious hotel chains. There's a lot of good leadership lessons for all hoteliers.

630: Being a Happy Leader with Tia Graham May 10, 2022

Continuing with the beginning of Mental Health Awareness Month, we bring back Tia Graham, founder of Arrive at Happy. It's another jam packed episode of positivity, well, except for Glenn constantly complaining.

629: Your Mental Health Awareness Checklist May 09, 2022

May is Mental Health Awareness Month and we have Dr. Erin Berman back from the National Institute of Mental Health to talk about this important topic. As things get back to 'normal', it's more critical than ever to focus on mental health issues causing burnout, stress, depression and more.

FNA 58: Cynthia Zucker May 08, 2022

The amazing Cynthia Zucker joins Glenn Haussman, Craig Sullivan and producer general manager David Mignano, CRME for comedy, cocktails and that feeling of dread when she realizes her mistake.

628: MGM Resort's Int'l Execs on Casino Resort Strategy and Loyalty May 04, 2022

Glenn and Anthony are in Las Vegas Vegas tapping into the insights from the MGM Executives such as Kevin Holyfield, SVP Hotel Strategy and Anil Mansukhani – VP of Loyalty Marketing

Hotel Tech: Innovators + Influencers #1: Lee Pillsbury May 04, 2022

We’re launching an all new 12 part limited edition tech series hosted by Glenn Haussman and Michael Frenkel. “Hotel Tech: Innovators + Influencers” shares stories of how inspiration and innovation are creating a new class of hospitality tech leaders; and how they’re shaping the future of an entire industry.

The twice-monthly limited series launches with an exclusive interview featuring industry icon Leland “Lee” Pillsbury, founder of Thayer Lodging and managing director of travel venture capital firm Thayer Ventures.

Pillsbury speaks candidly on topics including the rise of the Metaverse, the invention of the discipline of revenue management and the Internet in the 1990s, and how in the 1980s he revolutionized how guests pay their bills in hotels.

627: Top Hotel Development Officers from Hyatt, IHG, Marriott and Wyndham!!! May 02, 2022

At the Hunter Hotel Investment Conference Glenn hosted a panel with: Jim Tierney, SVP Development & Owner Relations at Hyatt Hotels Corporation Julienne Smith, CDO, IHG Hotels & Resorts Noah Silverman, Global Development Officer, US & Canada, Marriott International Chip Ohlsson, EVP & Chief Development Officer, Wyndham Hotels & Resorts

Thanks to the team at Hunter for allowing us to rebroadcast this amazing panel!!

NVNT: Chris Guimbellot, President and CEO of Hospitality International May 01, 2022

At AAHOAcon we sat down with Chris Guimbellot, President and CEO of Hospitality International. They're a franchise organization behind brands such as Red Carpet Inn, Passport Inn, Scottish Inns, Master Hosts Inns and Downtowner Inns

FNA 57: Sure Is Hardy Not To Have a Good Time Apr 30, 2022

Drew Hardy of 24/7 Hotels joins from the Stagecoach Festival in a sure to fail attempt to get Glenn and Craig to understand country music. We're not sure how producer Dave feels, so tune in to find out!

626: Rocco's Humble House Apr 29, 2022

Rocco Bova, Managing Consultant at My Humble House joins the show to talk about how they are disrupting the industry with a focus on Consultancy, Asset Management, and Business Model Franchising. Hear first hand how they are making it happen.

625: Charlestowne Hotels See Opportunity Apr 28, 2022

Matthew Barba, COO, and Johnathan Capps, Chief Revenue Officer share how Charlestowne Hotels thrived during the past two year s despite the circumstances. Plus, a focus on retaining talent, creating culture and how to understand the maximum value a customer can bring to a hotel.

NVNT: Magnuson Hotels' CEO Apr 28, 2022

During AAHOAcon we caught up with CEO of Magnuson Hotels, Tom Magnuson.

624: Producer Dave Invades No Vacancy Apr 26, 2022

Producer Dave is home sick with the kids today so he joins the show to update us on what's going on in NY along with other hospitality stories. Dr. Producer Suzanne cohosts for Glenn today as well.

623: Driving Hotel Revenue in 2022 Apr 25, 2022

Travel is back and we have Cesar Wurm, Vice President of Commercial and Revenue Management for IHG, joining us to talk about the focus of Sales and Revenue Management as demand picks up. How has the strategy shifted and what should hoteliers be focusing on?

NVNT: OYO Insights with International President Choudhary Apr 25, 2022

During #AAHOAcon week we spoke with Prasun Choudhary, President of OYO International and Dipali Gaswami, Chief of Staff for OYO Hotels & Homes to learn about the essence of what makes this India-founded company a brand to pay attention to.

FNA 56: Mystery Guest Alert Apr 23, 2022

OK, the secret is out! Glenn, Craig and Dave are joined by the renowned Dorraine Lallani of Westmont Hospitality Group and Rick West of Commercial Green Solutions.

622: Graduate Hotels Schools Us on Hospitality Apr 23, 2022

Kevin Osterhaus, President of Graduate Hotels and Steven Gottlieb, SVP - Sales & Revenue Management discuss the essence of the brand, its growth strategy and the secrets to its incredible success.

621: Anatomy of Remington/Chesapeake Deal Apr 20, 2022

Today we get into the anatomy of a deal. Chris Green is back to share the news of Chesapeake Hospitality being acquired by Remington Hotels. Remington CEO Sloan Dean joins to share his side of the experience.

620: Hotel Headlines and Ask Anthony & Glenn Apr 19, 2022

It's once again your change to take over the show. Glenn and Anthony are in the guest seats and you can ask anything you want.

619: Creating Unique Hospitality Design Concepts Apr 18, 2022

James Geier, President & Co-Founder of 555 International, joins the show to talk about what goes in to making some of the most unique and exciting design concepts in the industry. From professional sports teams to Hard Rock, James' company has developed some of the most amazing locations around. What does the future hold?

Share YOUR Good News on Hotel Diversity and Equity! Apr 17, 2022

Leon Thomas wants to hear good news from hotel brands about progress on property level diversity and equity issues! Share your story with Leon about how you're promoting people of color in your organization!

618: Bright IDeaS for Maximum Hotel Profits Apr 14, 2022

We explore the art of data science and hotel revenue strategy with our friends from IDeaS.

617: Red Roof Redefining Owner/ Brand Relationships Apr 13, 2022

We've got the return of Red Roof President George Limbert and Chief Development Officer Matt Hostetler!

616: AAHOA's Outgoing and incoming Chairmen Apr 12, 2022

We speak to Vinay Patel about his year as Chairman, and then speak with Neal Patel on the even of his ascension to Chair.

615: The Lodging Recovery. Real or wishful thinking Apr 11, 2022

Friend of the show Michael Shindler returns to give us an update on the business of hotels. How have current global events impacted the financial side of the industry?

FNA 55: A Dancer Scorned Apr 09, 2022

Stephanie Rohletter returns to The Audit seeking revenge for her crushing dance off loss to Glenn back in February. She's joined by her loyal sidekick Pegatini in a revenge story worthy of the ages. Grab a cocktail and join Glenn, Craig and Producer Dave for Friday Night Audit!

614: New Challenges to Hotel Profitability with Q Hotels Apr 07, 2022

Vimal Patel, CEO of Q Hotels, shares how his company is helping owners get back to profitability while facing a slew of new challenges. With more than 150 years executive team experience. they're finding solutions to new problems like inflation, labor, rising insurance costs and more.

613: Botswana's First Female Pilot Dared to Dream Apr 06, 2022

Captain Kgomotso Phatsima was one of the first females to fly in the military for her native Botswana. Now she's working hard to ensure that women from all backgrounds have the opportunity to be in the aviation industry with her organization Dare to Dream.

612: Wellness And Why YOUR Hotel Must Care Apr 05, 2022

As wellness continues rising as a critical element to many people's lives, the hospitality and tourism industry is adapting and innovating. It's a new battlefront to win customer's minds and wallet share. Peter Scialla from Delos joins to talk about wellness tourism, the rapid acceleration of this trend and how healthier hotels are creating healthier profits.

611: Home2 Suites is Bringing You a Top Extended Stay Experience Apr 04, 2022

Leonard Gooz is the Global Brand Leader of Home2 Suites by Hilton and joins us to talk about the growth of the brand and why the brand is uniquely positioned to help owners capitalize on the red hot extended stay market. We also learn about the brand's debut in APAC.

FNA 54: What's that Meme? Apr 02, 2022

Social media and meme expert Calvin Tilokee joins Glenn, Craig and Dave for cocktails, comedy and conversation.

610: Inspiring Women in Hospitality Mar 31, 2022

Emily Goldfisher, Founder and CEO of Hertelier, joins the show to talk about ways that she is helping inspire women in the industry. Through the newsletter she created she is helping drive success in hospitality for women leaders.

609: Growing a Hospitality Alliance Mar 31, 2022

Global Hotel Alliance is helping brands build loyalty and drive revenues but using their combined influence to provide rewards and loyalty programs to guests across the different brands. CEO of GHA, Chris Hartley, and CEO of Outrigger Hotels & Resorts, Jeff Wagoner, join the show to talk about how the alliance is helping brands grow their influence across the world.

608: The Roxbury is The Ultimate Family Hotel Business Mar 29, 2022

It's National Mom & Pop Business Owner's Day and we have the ultimate business owner, Gregory Henderson. Coming to us live from one of our favorite hotels, The Roxbury, we get an update on run a pop and pop hotel business.

607: What's the Deal with Deals, Valuations and More! Mar 28, 2022

Glenn is back from the Hunter Hotel Investment Conference so we have Evan Weiss from LWHA Advisors on to talk about getting deals done. A lot has happened over the last two years. What does the future look like for opportunity?

NVNT: Wyndham's Economy Extended Stay Brand Update Mar 27, 2022

Here's a sneak peak at Wyndham Hotel & Resorts' new economy focused new build extended stay brand currently dubbed Project Echo. To pull this off they designed this in tandem with several development groups. Here's the scoop.

FNA 53: An Englishman in Tenessee Mar 26, 2022

We've got Glenn's friend Bruce Humphrey on the show. He's with Safemark, so you know this show is secure.

606: Leadership Lessons We All Need to Know! Mar 25, 2022

We've partnered with the HFTP Leadership Excellence Series and today we're simulcasting that event. It's all about the storytelling of hospitality leaders on their journey, lessons and take aways as relating to leadership. We have Shannon McCallum, Scot Campbell and Lyle Worthington!

605: Sonesta's Celebrating! Here's Why. Mar 23, 2022

Keith Pierce, EVP/President Franchise & Development and Jordan Langlois - SVP Franchise Operations join to share in celebrating the one-year anniversary of Sonesta’s acquisition of RLHC to jumpstart Sonesta's and bring new energy to RLH family of brands. We take a look back and see what's next.

604: Choice Hotels' Upscale Update Mar 22, 2022

Live from the Hunter Hotel Investment Conference Janis Cannon, SVP, Upscale Brands, Choice Hotels and Mark Shalala, SVP, Development, Upscale Brands, Choice Hotels are share growth and development news.

603: Hunter Conference Preview Mar 21, 2022

We're live at the Hunter Hotel Investment conference on the eve of the titular event. Glenn and Anthony are joined by the CEO of Chesapeake Hospitality, Chris Green, and Hunter conference host Lee Hunter.

FNA 52: Not Playing with a Full Deck Mar 19, 2022

Luxury hotel consultant Robert Reitknecht joins Glenn, Craig and Producer Dave for what is sure to be a very not luxurious on air experience for him.

NVNT: Red Roof's Hostetler on Franchising Plan Mar 18, 2022

Last week we attended and participated in [CLIC]. We spoke with friend of the show Matt Hostetler, Chief Development Officer with Red Roof to check in on the company's hotel unit growth and future expansion strategy.

602: Hospitality Check-In Mar 18, 2022

Glenn Haussman and Suzanne Bagnera talk about the changes in hospitality and what's coming up.

601: Blueground LOVES Digital Nomads. You Should too. Mar 16, 2022

Aneesa Arshad joins us to talk about Blueground for Business which is the corporate travel arm of Blueground. As co-founder and Global Head of Blueground for Business, she tells us how their model first perfectly for business travelers looking for long term apartments and why their model makes financial sense by only taking up a few units in each building they operate.

600: Beyond the Labor Crisis: Now What? Mar 15, 2022

Dr. Peter Ricci and Jeremy Nichols are back to update on the labor crisis. Labor is bouncing, but prices on items and labor costs are higher. Where do they expect to land with some creative angles for work/life balance, better benefits, more attractive industry, etc...

599: Making an Impact with Confetti Culture Mar 14, 2022

James Ferguson joins the show to talk about his book "The Confetti Culture Playbook" and how some simple principles can help motivate your team in new and exciting ways.

FNA 51: Live from [CLIC] Mar 13, 2022

Join Glenn, Craig, Producer Dave and many special guests as we broadcast live from [CLIC] 5!!

597: California Hotel Market and Preview of CLIC Mar 13, 2022

Glenn is in California. Producer Dave is on the way. We preview all there is to expect at the California Lodging Investment Conference.

596: Celebrating International Women's Day Mar 09, 2022

Today is International Women's Day and we wanted to celebrate by having two strong women leaders in the industry on. First is Davonne Reaves of The Vonne Group and then our very own Dr. Producer Suzanne. Today we celebrate all the strong women in our lives.

Kohost Reinvents Hotel Experience for Owners and Guests Mar 06, 2022

Mark Day and Ian Rogers are founders of Kohost, a new company that's giving guests incredible control of the check in and in room experience at the click of a single button. Plus, owners save time and money too. Watch and learn why this technology is the future of hospitality.

FNA 50: Out Fox-ing the Competition Mar 05, 2022

Holy Cow! We made it to 50 shows. Nikki Fox, VP Business Development at Parkwest GC, joins Glenn, Craig and Dave to class up the show.

Bonus! This Architect Designed YOUR Favorite Casino Resort Mar 04, 2022

In this episode of the Hotel Design Podcast, we welcome Paul Steelman - CEO of Steelman Partners. Paul Steelman was previously on our show during Episode 10.

Host Glenn Haussman is an avid casino resort design enthusiast, and he starts the conversation with Paul Steelman by discussing his rich and vibrant background. Paul began his career prior to the birth of modern Las Vegas, which began with the creation of Steve Wynn’s The Mirage – the world’s first mega-resort.

Paul notes that the entrepreneurial spirit of Steve Wynn was absolutely incredible and they discuss how he parlayed a small investment into the ownership of The Golden Nugget, before setting out to redefine the entire notion of Las Vegas with the creation of The Mirage.

One of the most prominent projects that Steelman Partners designed was Resorts World Las Vegas – a recently opened $5 billion mega-resort on the Las Vegas Strip. Steelman recounts the long process from its initial design & concepts in 2012, to finally opening the modern Asian-inspired resort in 2021 after many design changes.

Paul and Glenn discuss the challenges of basing the resort over a failed mega-resort project called Project Echelon, a Boyd Gaming Project which was partially completed before succumbing the financial crisis in 2008.

They also reviewed the maturation of casino resorts and how the design of this project pushes the project into a new era of design. This influenced the casino to be located centrally to the building with all amenities surrounding the casino floor.

Paul’s philosophy is that the casino must be the most energetic room in any casino resort building - 24 hours a day. Resorts World Las Vegas has a different casino design, which is long and narrow, and allows guests to take less steps overall to reach their destination. This makes the gaming floor easily accessible from all sides, an idea that Paul sees as successful through his many years of designing multiple Asian resorts in Macau, China.

Paul believes that every new casino must have something new that attracts and entices guests. A beautiful hotel and beautiful restaurant simply aren’t enough any longer. Customers crave something new and unique within a singular attraction. When Steelman Partners designed Circa, they designed the most incredible sports books - one inside that stretches three stories - and Stadium Swim, an unique and redefining outdoor sports experience.

They also discuss the Freemont Street Experience - which spans over 4 blocks and accommodates entertainers, free concerts, and more. They also discuss the concept of themed resorts, and creating buildings and that transcend a specific style and remain timeless.

They also talk about how Lorenzo Doumani, a young, new developer and the son of Edward Doumani, imagined building a non-gaming hotel. That project has recently broke ground, and is called The Majestic – which is located directly across from the Las Vegas Convention Center. Paul shares how this convention focused hotel has redesigned the experience to better help businesses achieve their meetings’ goals.

Finally, they discuss new endeavors that Steelman Partners is working on, along with concepts that Paul things will remain prevalent. They discuss sports, e-sports, and sports viewing – which is slated to reinvent the town and will reinvent these buildings a great deal. Paul thinks the integration of various digital services, including digital live gaming will in fact change the future. They are anticipating that artificial intelligence and virtual reality applications will be the next wave of entertainment.

Visit our website to view our extended notes and follow along with some great project visuals - http://hoteldesignpodcast.com/ - and make sure to subscribe to our new Youtube page to watch the video interview!

594: World Wildlife Day! We speak to a Safari photographer Mar 03, 2022

It's World Wildlife Day and we have professional wildlife photographer Dave Burns discussing how to best capture photos in Africa while staying at luxury glamping resorts Hear about some of his amazing Safari journeys, how how he captures amazing images and how others can take great photos on their bucket list getaway.

See slides presented on air here: https://www.dropbox.com/s/ixfwnykkqjonb6m/Dave%20Burns%20wild%20life%20photos.pptx?dl=0

593: No Vacancy Free For All Mar 02, 2022

We had a last minute guest cancelation so we're gonna fake it till we make it. Glenn is joined by both Doctor Producer Suzanne and Producer Dave! Wow!

592: Mastering Wedding Catering at Your Hotel Mar 01, 2022

Weddings are massive business for hotels. To celebrate National Wedding Planning Day, we have Jeffrey Selden of Marcia Selden catering, a prestigious company from the tri-state area. We offer up the latest tips and trends to what bride's want on the big day when it comes to food!

591: A Great Leader is a Happy Leader! Here's how to do it Feb 28, 2022

Tia Graham is an international speaker, author and consultant on positive psychology. She has worked with dozens of global companies such as Hilton Hotels, Kashi, and Hewlett Packard to elevate employee engagement and drive bottom line results. Prior to founding her company, Arrive at Happy, she led teams at luxury hotels in the United States and Europe for brands such as W Hotels, Westin, and The London. With multiple certifications in neuroscience, positive psychology, and employee retention, and over 14 years of leadership experience, Tia is widely regarded by business leaders in her field. Her insights have been featured in major media such as CNN, Forbes, and Fast Company to name a few. Her new book, Be a Happy Leader, teachers her proprietary 8-step methodology on driving productivity and business growth through a culture of happiness.

FNA 49: Carversteak out Feb 26, 2022

Glenn is live in Las Vegas at the coolest new steakhouse in town; Carversteak at Resorts World Las Vegas. Craig and Dave are sure to be sad they're not, which is reason enough to watch!

590: Behind the Scenes of Resorts World Las Vegas Feb 25, 2022

Today we feature Devin Hashimoto, Executive Chef of Resorts World Las Vegas; Michael Waltman, Executive Director of Zouk Operations and Lori Calderon, Executive Director of Community Engagement.

589: Checking In With Aimbridge Hospitality Feb 23, 2022

Rob Smith, EVP of Operations for Aimbridge Hospitality, joins us again to update us on how the company is starting off 2022. What is he seeing in the luxury and resort segment? How is leisure travel shaping up? What does 2022 hold for the industry at large?

588: Setting a Gold Standard in the Olympics and the Kitchen Feb 22, 2022

Olympic Gold Medalist Dawn Burrell joins us to talk about how she made it to the top of her sport and is now working to get to the top of the restaurant industry. What has she learned as an Olympic athlete that transfers to running successful restaurants?

587: Carving a New Hospitality Niche Feb 21, 2022

We're live at Carver Road Hospitality, a new company already making exciting moves in Las Vegas and around the country. Their CEO, Sean Christie, previously ran and entertainment and nightlife for companies such as Wynn Resorts and MGM Resort International.

Bonus!! Reigniting Creativity, Live from NEWH Leadership Conference Feb 19, 2022

Glenn is at the NEWH Leadership conference in Seattle! This special show is live from the event. We have two guests, world renowned photographer Chase Jarvis who shares the secret to bringing more creativity to our lives and then hotelier Bashar Wali on how he is building a creative forward hotel management company.

FNA 48: Revenue Management Dance Off Feb 19, 2022

Stephanie Fenz Rohletter joins Glenn, Craig, Dave for a show that will be talked about for generations. But probably for the wrong reasons. Also, Glenn is live in Seattle at the NEWH Leadership Conference.

585: Building Your Hotel & Real Estate Investment Empire Feb 16, 2022

Mike Ealy, Founder/CEO of Nassau Investments, shares how he started his investment career in real estate, lost everything and how he built it back up to a place where owns 1500 rental units, four hotels and more deals in the pipeline.

584: No Vacancy Hits The Rails Feb 15, 2022

Frank Marini, CEO of Amtrak Vacations and Railbookers, joins the show to talk about the benefits of traveling the country by train. What type of unique experiences and relaxation can you get when you decide to see the country by rail. First, we get a quick update from Lee Hunter on the upcoming Hunter Hotel Investment Conference, which will be in Atlanta March 22-24.

583: Hospitality Headlines and Opinions Feb 14, 2022

Glenn and Anthony take a look at some hospitality headlines and answer your questions live on air.

FNA 47: Happy Drinkaversary Feb 12, 2022

My oh my, Friday Night Audit has been here for a whole year! As horrible as that is, we're going for another. No use in fighting us, grab a drink and laugh along with Glenn, Craig, Producer Dave and our guest Scott Arnim.

582: Mint House Wants to Reinvent the Hotel. Here's How! Feb 11, 2022

Day 2 of Glenn and Anthony's trip to lower Manhattan. Today they are the Mint House which combines apartment style living into hotels into a category they're calling residential hospitality. We hear from hotel industry veteran Paul Sacco, CDO, and Elizabeth Herzberg, VP Development, why this break from the traditional hotel layout makes sense for travelers, both on short visits and for extended stays.

581: Live from The Beekman Hotel Feb 09, 2022

Glenn and Anthony are back on the road for the first of two shows from Manhattan. They sit down with Justin Kellerman, GM of the Beekman Hotel to talk about this hotel's amazing history, creating a modern experience in an historic building, how they stayed strong during the past two years and how they're ready to stand out in the Financial District of Manhattan.

580: Serviced Apartments Strategic Check In Feb 08, 2022

Dean Schreiber, CEO of Oakwood, reveals the behind the scenes business of serviced apartments. Oakwood has more than 80 building across Asia, USA and elsewhere.

Glenn and Anthony and Dean explore how this business directly relates to traditional hotels and what hoteliers can learn from this sector of our business.

579: Embracing The Adaption Mindset Feb 07, 2022

Industry expert and author Sean Worker returns for a vibrant discussion on the state of adaption and innovation in hospitality. We also discuss The Adapters, which Glenn helped write.

578: The Hotel Doc on How He Handled Covid Feb 07, 2022

On March 14, 2020 we first introduced you to Dr. Ronald Primas. It was the dawn of the covid crisis. He's also the guy hotels go to when guests are sick. Now we catch up with him as the crisis abates and learn how he managed the crisis and what he learned.

FNA 46: You Must be Trippi! Feb 05, 2022

We're joined by the amazing, most pineapple-y lady we know, Christine Trippi, The Wise Pineapple. Grab a drink -- with pineapple juice, perhaps? -- and join in on the laughs with Glenn, Craig and Producer Dave.

577: Ask Anthony & Glenn Feb 04, 2022

It's another opportunity for YOU to get involved with the show. Viewers have control, put your questions in the comments for Anthony and Glenn to answer on air.

576: AHLA Update, then How To Get Yourself to the Table Feb 02, 2022

Chip Rogers stops by to give us some quick news and then don't be left in the shadows on this show, when we start with the CEO & President of the AH&LA Chip Rogers. We will get a better understanding of the new No Room for Trafficking campaign that kicks off this month. Then Nancy Medoff, author, keynot3, speaker, and executive coach will chat with us in celebration of last week's, National Speak Up and Stand Out day. Nancy will share some of her tips for women to amplify their voices and stand up for themselves.

575: Black Leadership In Hospitality Feb 01, 2022

February is Black History Month and no better time to recognize Black leaders in the industry. Julian Tucker(GM) and Terrance Frederick(Director of Sales, Events, and Marketing) and the Andaz West Hollywood join the show to talk about what Black History means to them and how it helps them in their daily life.

574: US Travel Pres/ CEO Roger Dow Jan 31, 2022

Roger Dow, President & CEO, of the U.S. Travel Association joins us to talk about the work he's continued to do for the industry, as well as his impending retirement from the organization. We discuss state of covid mandates, airports rebuilding, the importance of international travelers, why the USA has no cabinet level tourism position and more.

FNA 45: Hanging in a Speakeasy Jan 28, 2022

What an amazing group of drinkers we have tonight. Glenn and Craig are joined by Bruce Ford, Producer Dave, Doctor Producer Suzanne, Stephen Medel and Sarah Dandashy.

573: Your Tech Stack MUST Change Jan 28, 2022

Tim Sullivan is the CEO of Cendyn, which just merged with Pegasus. They discuss hotel tech company consolidation, where hotel tech is headed and what hoteliers must think about to fully compete.

572: ALIS Wrap Up. What's Really Happening in Hospitality Jan 27, 2022

Bruce Ford, SVP of Lodging Econometrics, and Craig Sullivan of CLIC (and more) share their thoughts on the state of hospitality after the ALIS conference, the first big hotel financial conference in 2022.

571: Red Roof President George Limbert Jan 25, 2022

We last spoke with Limbert this past August, now he returns to update us on the company including how they've hit record room count, how he sees opportunity in 2022 and how the company is handling the soaring costs of labor and supplies.

570: Pacifica Hotels & ALIS Preview Jan 24, 2022

Matt Marquis, CEO of Pacifica Hotels shares his success strategy while educating hoteliers on how they can create more opportunity. We're broadcasting live from the Wayfarer Hotel in downtown LA, a Pacifica Hotels property.

FNA 44: The Javer Affair Jan 22, 2022

Tonight's a show to remember! We have Liz Wolff and Harry Javer, the masterminds behind The Lodging Conference. Join Glenn, Craig and Producer Dave as we kick back some cocktails and share some stories, laughs and more!

569: Why Hospitality Comes From Within Jan 20, 2022

Sarah Dandashy shares where the real spirit of hospitality comes from and how it can be turned into creating a vibrant hotel business. Glenn and Anthony also celebrate Sarah publishing here book, "Hospitality From Within."

568: Getting Sage Advice From the Head of Sage Hospitality Jan 19, 2022

Daniel del Olmo, President & COO of Sage Hotel Management, shares how his award winning leadership style has transcended the industry, helping lead his company forward through the pandemic. Of course we discuss #laborshortages and more.

567: The state of Ontario Hospitality, Tourism and Biz Travel Jan 19, 2022

Tony Elenis, President & CEO, of the Ontario Restaurant Hotel and Motel Association joins with an update us on how our neighbors to the north have been recovering and the 2022 outlook.

FNA 43: Winter Blues Means Pass the Winter Booze Jan 15, 2022

Start your weekend off right with Glenn, Craig, Producer Dave and their guest Jackie Collins as the crew ushers in the weekend. Join us for happy hour fun capturing the vibe of being at the bar after the conference. Share this show!

566: The Return of Chesapeake CEO Chris Green Jan 13, 2022

Chris Green, CEO of Chesapeake Hospitality returns to share the straight scoop. This is a wide ranging conversation touching on myriad problems affecting the current state of hotels as well as long term solutions. The crew focuses on employee crisis, how great professionals fled the hotel business, the drop in hotel school students, the current state of events, omicron and more!

565: Make Extra $$ Selling Amenities to Short Term Rental/ Boutique Hotel Guests! Jan 12, 2022

The Host Co. is helping short term rental owners add some of the best amenities to their offers. How can owners personalize their offerings to help stand out? Annie Sloan and Mikel Hubbard join to talk about how they can add value for everyone involved.

564: Putting People Who Are Ready to Work to Work Jan 11, 2022

Alan Day from Autism Autism Double-Checked and David Kearon from Autism Speaks join the show to talk about hoteliers can look towards people with Autism as prospective employees that are ready and willing to work and serve others. Is this demographic underserved in hospitality and can it help end the labor shortage? Plus, AAHOA Chair Vinay Patel speaks out about human trafficking and what hoteliers can do to prevent it.

563: Investing in Dominica Jan 10, 2022

The beautiful island of Dominica sits in the Caribbean and is ready to welcome expanded tourism. Ambassador Kelver Darroux joins the show to talk about his wonderful country, how they are working to expand tourism, and why now is a great time to develop there with exciting government sponsored investment programs.

FNA 42: New Year New Lows Jan 08, 2022

We're sorry not sorry, but Friday Night is Back! Glenn, Craig and Dave are joined by guest Jessica Janis who's forcing the guys to drink tequila. I know, pity them! ;-)

562: Curator Hotels Celebrating One Year in Business Jan 05, 2022

President of Curator Hotels, Jennifer Barnwell, rejoins the show to let us know about the exciting things happening at the company as they start their second year. What trends are they seeing and what are their goals for 2022?

561: Maximizing YOUR Opportunities Jan 04, 2022

No guest today. Instead, Glenn and Anthony discuss careers, self betterment and ways to create a more successful career. Do not confuse this with a better job, we're talking careers!

560: Diversity in the Pipeline of Employment Jan 03, 2022

Brian Barker, Endowed Chair of Diversity Equity & Inclusion, at FIU joins the show to talk about how hospitality as an industry can continue to drive forward diversity in 2022 and beyond. It starts with education and standing out to younger generations.

559: Happy Holiday Sendoff Dec 24, 2021

No guest today. Glenn and Anthony spend the last show of the year talking to you the viewers. Leave your questions in the comment section.

558: Post Pandemic Hotel Design Trends Dec 23, 2021

Has the pandemic changed what people want in a hotel from a design standpoint? Belinda O'Kelly from O'Kelly Kasprak joins us to talk about emerging trends and what the future holds for hotel designs.

557: Reinventing Hospitality Associate Engagement Dec 21, 2021

David Martin from Humanist Hospitality shares how this third party management company is reinventing how hoteliers think about team, in fact every employee at receives profit participation. And a whole lot more too such as training, engagement and winning back trust.

556: Profiting From On University Campus Hotels! Dec 20, 2021

The Study hotels are boutique properties designed to be on university campuses. Paul McGowan, founder, joins us to talk about how he has developed the brand, the market the brand is reaching, and what goes into developing college campus themed properties.

FNA 41: End of Year Celebration of Over Indulgence Dec 18, 2021

Mark Irgang is President of the Long Island Hospitality Association/Director of Membership-Skal USA, and Opening GM-Marriott New York JFK Airport Hotel with Chartwell Hospitality. We enjoy (or is that imbibe?) the holiday spirit(s), share some funny holiday stories and celebrate the end of 2021!!

555: Critical Numbers Essential To Your 2022 Success with Bruce Ford Dec 18, 2021

Bruce Ford, SVP with Lodging Econometrics shares the latest intel from its hotel construction pipeline revealing the opportunities and challenges awaiting hoteliers in 2022. We're also joined by California Lodging Investment Conference & [CLIC] Connect's Craig Sullivan, who cohosts Friday Night Audit with Glenn!

554: Using Technology to Streamline Hospitality Processes Dec 16, 2021

Aditya Thyagarajan is not just a hotel technology company president, he happens to be a world class cricket player. In this show we get to the bottom of why traditional cricket matches never seem to end, but also focus on using technology to maximize guest satisfaction and profitability.

553: We Double Dare You To Miss This Episode Dec 16, 2021

Marc Summers, TV Producer and Host, joins us to talk about his experiences on the road as he has built his successful career on the small screen. He's hosted top shows like Double Dare and Unwrapped while producing many other hits such as Restaurant: Impossible.

552: New Source of Commercial Hotel Lending Hopes to Invigorate Project Pipeline Dec 13, 2021

Real estate hospitality developer, Bridgeton Holdings, announced the launch of its non-bank lending platform Bridgeton Capital specializing in nationwide commercial mortgages. The launch comes as a response to demand due to the COVID-19 pandemic. While the Company has experience in the hospitality industry the platform will service multi-family developments, offices, industrial, self-storage and construction projects in addition to hospitality nationwide. CEO Atit Jariwala and Chief Revenue Office Sol Garber joins to explain the program and how it's helping COVID recovery.

551: No Vacancy Weekday Special! AH&LA Update w Chip Rogers Dec 12, 2021

We speak with Chip Rogers, President & CEO of the AH&LA on a variety of topics such as supply chain issues, legislative issues and much more!

550: Fight Back Against Cancel Culture Hotel Reviews Dec 09, 2021

Grady Colin, Managing Director of the famed Garden City Hotel joins Anthony and Glenn. They discuss the insidious nature of cancel culture as it pertains to hotel and restaurant reviews, the generational cultural divide when it comes to work ethics and more.

549: Sopranos Actor Louis Lombardi On Hard Scrabbled Success Dec 09, 2021

World traveled character actor Louis Lombardi joins the show to give us insight into what he looks for when he is on the road. You'll be shocked to find out what is his favorite hotel brand! Plus, he shares he story as to how he broke free from a negative cycle of poverty and crime. Such an inspiring story.

548: Making Travel More Accessible Dec 08, 2021

Sylvia Longmire shares critical observations on making travel and all of hospitality more accessible to those in wheelchairs. She should know, she uses a wheelchair in her daily life and has incredible advice on how hotels, airlines and other elements in the hospitality business can adapt to capture this piece of smart business.

546: Innovation in Hospitality Part 2 Dec 07, 2021

In the second half our hospitality innovation podcasts, we speak with Dr. Robert Rippee, Executive Director, Black Fire Innovation Hub and a professor at UNLV about how the Hub is helping spur innovation in hospitality. Plus, we speak with Student Shark Tank Presenters Jaslin Estavillo and Silver Mendoza-Matute who share their hospitality innovation.

547: Marriott's Group President Liam Brown! Dec 06, 2021

Liam Brown is Group President, United States and Canada and is responsible for the development and management of Marriott International's lodging portfolio in the United States and Canada, which comprises 28 brands and 5600+ hotels. This includes responsibilities for sales and marketing, revenue management, human resources, engineering, rooms operations, food and beverage, retail, spa, information resources and development.

FNA 40: Vegas Glenn Strikes Again Dec 04, 2021

Bruce Ford of Lodging Econometrics joins Glenn and Craig for an hour of fun, cocktails and laughs.

545: Innovation in Hospitality Part 1 Dec 01, 2021

We're live from the Blackfire Innovation Studio in Las Vegas. Glenn us hosting and Anthony is judging a Shark Tank Style competition. We feature Shannon McCallum - VP, Hotel Operations for Resorts World; Co-chair of the Nevada Hotel & Lodging Association Technology Committee; Chair of the Board for the NHLA Foundation to discuss innovation in hospitality. Plus, Ronen Benin, CEO of Glissner. NOTE: Feed updated with correct audio

544: Voice Tech is Destined for Hotels Dec 01, 2021

There's no way to deny it, hotels will continue to adopt voice activated technology. We speak to Dave Berger, CEO of Volara, which provides voice-based guest engagement software for many hospitality vendors you all know and use. Here's why this is the future of hotel tech.

FNA 39: Thanksgiving Thankfulness Nov 27, 2021

Glenn and Craig get ready to celebrate the Thanksgiving holiday. They share their worst travel stories. Producers Dave and Suzanne join the fun! Gobble gobble!

543: EV Hotel Putting Other Hotel Companies on Notice Nov 27, 2021

Crypto is coming to the hotel industry. EV Hotel Group has announced it's first location and CEO Ken Patel is here to talk about how the company is leveraging technology to disrupt the hotel industry while simultaneously leveraging crypto currencies.

542: The Hotel Spa is More Important Than Ever! Nov 22, 2021

Carillon Miami Wellness Resort is the largest spa & wellness center in the Eastern Seaboard. Tammy Pahel is a visionary in the spa and wellness industry, having led the expansion of the resort’s wellness program. This included the launch of the spa’s touchless wellness division in late 2020 which introduced hi-tech therapies that can be administered with no outside touch, and most recently a partnership with the biostation, which is opening a center at Carillon Miami this September. Biostation is the premier medical wellness and anti-aging center at the forefront of preventative healthcare, and at Carillon their practice will bring together cutting-edge therapies, science-based innovations, and personalized care to develop health programs that address the root cause of issues associated with aging such as weight gain, poor sleep, brain fog, low libido, and lack of energy.

FNA 38: An Emmy Worthy Show! Nov 20, 2021

No, not that kind. This kind: Emmy Hise, Director of Hospitality Analytics, Western US, with CoStar, hangs with Glenn and Craig and shares some stories and cocktails.

541: A Real Dandashy of a Show Nov 19, 2021

Glenn and Anthony are joined by the incredible Sarah Dandashy on to share news on here first ever book, Hospitality From Within.

540: These Pros Want More Women Owners! Here's Their Plan Nov 17, 2021

Peggy Berg from Castell Project and Fortuna's Table, and Tracy L Prigmore, a hotel owner and entrepreneur She Has a Deal, discuss how we can get more women to be hotel owners, creating opportunity for all people, and many more elements about what we can all do to help others rise up and succeed. This was one great conversation.

539: New Castle Looking to New Heights Nov 15, 2021

Julian Buffan returns to the show to update us on his company and what type of demand spikes he has been seeing towards the end of 2021.

FNA 37: Icing Long Island Tea Nov 13, 2021

Glenn and Craig are joined by Kristen Reynolds, President & CEO, and Sharon Wyman, COO, of Discover Long Island. Glenn is an L.I. native, so grab a cocktail such as a Long Island Iced Tea and get set for too many references you will not understand.

538: Edition Hotels Is Headed to Iceland, Saudi Arabia, and even Tampa!! Nov 12, 2021

Dan Flannery, SVP and Managing Director of Edition Hotels, is live from one of the newest additions to the Edition brand in Iceland! We get an update on the brand and will learn about some exciting international projects going on.

537: Colwen, Marriott and IHG, Oh My! Nov 10, 2021

The guys are on location at the AC Marriott in Portsmouth, NH, and joined by Gina LaBarre, RVP Brand Growth, voco Hotels; Adam Sherer, SVP, Lodging Development - Marriott Select Brands (East); Christopher Werth - GM, The Row Hotel and Assembly Row; Chris Moulton - GM, AC Hotel Portsmouth and Elise Warshaver - DOSM, The Row Hotel

536: Hospitality Across Tennessee Nov 08, 2021

Wellengood is the premier collaborator and ally for developing, operating, and marketing hospitality venues across the country. The group is currently managing properties all across Tennessee, from the Great Smoky Mountains to Nashville and Memphis. CEO Glenn Malone joins Glenn and Anthony to discuss the enormous rebound of tourism across the state in 2021.

FNA 36: Buzzy Bahamian Boozin' Nov 06, 2021

Andy Ingraham, President & CEO of NABHOOD joins Craig and Glenn for comedies, cocktails and inevitable regret.

535: Women Leaders Leading Industry (R)evolution Nov 04, 2021

Suzie Yang at Lake Nona Wave Hotel and Claudia Di Gino at Novotel Miami Brickell join the show to talk about how they have used their unique hospitality experience to drive their Florida based hotels forward.

534: Transforming Unused Office and Retail Space Into Hotels! Nov 03, 2021

STAY OPEN is a Tech and Brand management platform that converts office and retail space into affordable, flexible, and socially engaging POD hotels and co-living properties. They give commercial real estate owners a revenue stream when traditional retail and office space demand is at an all time low. STAY OPEN also gives guests a unique social platform that connects users before, during, and after their stay. We hear more about it from Steve Shpilsky, CEO & Co-Founder.

First, Bruce Ford of Lodging Econometrics shares data and insights on the continuing to explode extended stay segment. What? One third of all news hotels are extended stay?!!?

533: Sports Tourism Trend Can make Your Hotel $$ Nov 02, 2021

We're back from vacation!

The global sports tourism market size was valued at $323,420.0 million in 2020, and is projected to reach $1,803,704.0 million by 2030. What is this sports tourism segment and how can hotels best capitalize? We also discuss how to create extraordinary access to events guests will pay a premium to experience.

FNA 35: Vegas Baby! Vegas! Nov 02, 2021

Glenn and Craig are in Las Vegas where Glenn is attending the Phish shows at MGM Grand. Poor Craig, he got suckered into going to Vegas too. Enjoy this one live from the casino floor!

532: The Experience Effect Oct 25, 2021

Great experiences are the root of incredible hospitality. Today, we speak with Kirk Pederson, President of Sightline Hospitality. He's opening up the first ever Todd English hotel in Las Vegas in November and shares how this project will be different than other hotels, while sharing examples of other projects his company manages.

FNA 34: Yes, Coach! Oct 23, 2021

Glenn and Craig are joined by Žana Usher, a hospitality expert and coach. Glenn desperately hopes she can coach him into being somewhat personable.

531: The Secret to Developing Memorable Hotel Brands Oct 22, 2021

Philippe Zrihen, Head of Ennismore, Americas, joins the show to talk about how he develops some of the most unique hospitality concepts in both the hotel and F&B space.

530: The Truth About Your Labor Problems Oct 21, 2021

We're delighted to release the details of a great cobranded labor study along with Hotel Effectiveness. Del Ross shares the details, while Robert Habeeb, CEO of Maverick Hotels an Restaurants, adds real world context.

529: GM's on Leveraging Tourism Resurge Oct 20, 2021

Jeff Kulek, GM of The London West Hollywood, and Kathy Van Ness, the GM/COO of the luxury Golden Door Resort, join the show to talk about how tourism is Southern California and how they have positioned their properties to prosper in 2022.

528: State of Hospitality with Chesapeake CEO Oct 19, 2021

Chris Green, CEO of Chesapeake Hospitality returns to the show!

Real Solutions to Hotel Labor Crisis Revealed! Oct 17, 2021

Oh boy! It's the 'L' word again. Today, I have a solution oriented discussion with Mike Marshall, CEO of Marshall Hotels and Resorts. They've got about 75 hotels in more than a dozen states and we discuss how he is handling the crisis and keeping employees engaged and working!

FNA 33: Media, Madness and Mayhem Oct 17, 2021

We had so much fun on yesterday's Audit we decided to show it again for anyone who missed it! Join in the laughs and fun of Friday Night Audit...on Saturday! Glenn, Craig, and Producer Dave are joined by CJ Arlotta to talk everything and anything with a few laughs mixed in.

527: Show Us The Money Oct 15, 2021

Peter Berk, President of PMZ Capital is Back to talk hotel finances and if companies are buyers or sellers as we move through the back end of 2021 and look forward into 2022.

NVNT: IHG's Latest 'Vignette' Oct 14, 2021

IHG Hotels & Resorts recently debuted Vignette Collection, its entrant into soft branding with a new luxury and lifestyle brands. Julienne Smith shares details and why the company thinks this is a great value proposition for hotel owners and developers.

526: Resorts World NYC is More Than You Know! Oct 14, 2021

Resorts World NYC is the only casino resort in New York City. We go behind the scenes with Darlene Monzo, Chief Marketing Officer about this property as well as their expanding network of resorts on the east coast USA.

525: Uh Oh, Our Guest Didn't Show Up! Oct 13, 2021

Our guest cancelled with 2 mins to showtime. So enjoy this Cluster F instead!

NVNT: AHLA's Chip Rogers on NYC's Insane Plan to Force Closed Hotels to Pay Employees! Oct 12, 2021

Get this: NYC has a new policy where currently closed hotels are being forced to pay severance to employees who haven't worked there for a up to a year or more. This seems insane! What do you think?

524: Is SF Ready for Return of Luxury? Oct 12, 2021

Stephen Power, GM of the Ritz Carlton San Francisco shares how luxury properties are adapting through the pandemic.

FNA 32: The Great Booze Binge Oct 10, 2021

Glenn Haussman and Craig Sullivan are joined by Dan Ryan for laughs, cocktails and insights.

523: Wyndham Hotels & Resorts CEO! More! Oct 10, 2021

Today's episode is actually three mini-episodes in one from The Lodging Conference. We talk to Wyndham CEO Geoff Ballotti, Wyndham Chief Development Officer Chip Ohlsson, and then head of Peachtree Hotel Group Greg Friedman in what is one jam packed episode.

522: Behind the World Series of Poker Live from Rio Oct 07, 2021

Anthony and Glenn chat with Ty Stewart, SVP, Caesars Interactive Entertainment and Executive Director of the World Series of Poker. Watch this fun show and see if Glenn has a good poker face.

521: How Tech Is Changing Meetings and Events Oct 05, 2021

Shannon McCallum, Vice President of Hospitality and Customer Success at Volan Technology joins the show to talk about how tech is helping meetings and events evolve. There's also a new Tech Conference holding their first meeting in Las Vegas on December 1st. We learn more about it!

520: Wheel Your Way to New Profit Driver Oct 04, 2021

Wheel the World is all about accessible experiences with detailed accessibility information for those with disabilities. This is a great story of personal triumph, entrepreneurship and how hoteliers can make more money catering to this growing business driver.

NVNT: AAHOA's New CEO on Association Goals! Oct 02, 2021

Ken Greene is now officially President and CEO of AAHOA! We discuss his goals for the influential organization and the powerful economics behind how many hotels it represents.

FNA 31: Live at Twin Peaks Phoenix Oct 01, 2021

Glenn and Craig are live at a Twin Peaks restaurant where they're joined by Glenn Moon of Twin Peaks and the property's owner too. They drink beer, do a taste test to see if they can tell a real burger from a Beyond Burger, and lots more shenanigans ensue.

519: Lodging Conf Leaders Panel Sep 29, 2021

Glenn is hosting a general session panel at The Lodging Conference and we're bringing it to you! This powerful group includes: Jim Alderman, Chief Executive Officer, Radisson Hotel Group Americas Liam Brown, Group President, US and Canada, Marriott International Danny Hughes, EVP & President, Americas, Hilton Heather McCrory, CEO North & Central America, Accor Vinay Patel, 2021-2022 Chairman, AAHOA

518: Hilton Garden Inn's Global Head Sep 28, 2021

Alan Roberts has worked his way up through Hilton, recently getting promoted to Global Head, Hilton Garden Inn. We speak to him about nearing 1,000 hotels, global expansion plans and his personal journey.

Bonus! Lodging Conference Preview Special Sep 27, 2021

Glenn is in Phoenix for The Lodging Conference. Bruce Ford, SVP of Lodging Econometrics and Craig Sullivan of CLIC and Friday Night Audit share their thoughts on the eve of the big conference. If your at the event, come say hi to us during the next two days at the No Vacancy Studio.

517: Monday Free For All Sep 27, 2021

Glenn just got to AZ for The Lodging Conference, so he and Anthony discuss what to expect from industry leaders and much more. Plus, we answer your questions!

FNA 29: The Glory of Canadian Booze Sep 27, 2021

Glenn is lost somewhere in Alberta Canada while our incredible guest, Deena "Fireball" Baikowitz, is somewhere on the other side of the country. Plus, Glenn is at The Malcolm in Canmore, Alberta with GM Andrew Shephard and several members of the exec team! We're pretty sure Craig feels left out.

516: Hospitality Labor Challenges: Peter Ricci & Jeremy Nichols Sep 23, 2021

We will be joined by Peter Ricci, Professor at FIU, and Jeremy Nichols, a recruiter in Florida to share their viewpoints on the state of the labor crisis in hospitality. Then Sarah Dandashy will pop in for a travel update.

515: ACCOR's CEO on Challenges and Opportunity Sep 23, 2021

We're joined by Heather McCrory, Chief Executive Officer, ACCOR, NCA to share how she is seeing the state of the hotel business, future opportunities, Glenn's love of Canadian Fairmont Hotels, and much more.

514: Leading Canadian Lodging Leaders on State of Their Business Sep 21, 2021

Glenn is in Canada where he and Anthony speak with Dave Kaiser, President & CEO of the Alberta Hotel & Lodging Association and Ingrid Jarett, President & CEO of the British Columbia Hotel & Lodging Association

513: Ask Anthony and Glenn Sep 20, 2021

Anthony and Glenn take a break from guests, and instead, chat about the latest news and answer viewer questions.

512: Special Episode: Honor Amazing Housekeepers Now! Here's How! Sep 17, 2021

Housekeeping professionals are the key to guest satisfaction in hotels and other hospitality properties. To recognize the hardworking individuals who keep rooms, lobbies and other areas clean, Cintas launched the 2021 Cintas S.H.I.N.E. (Star Housekeepers In a New Era) Award. We get the scoop from Patricia Olinger, Executive Director and Global Biorisk Advisory Council™ (GBAC), a Division of ISSA.

511: Aruba's Solid Success Sep 16, 2021

Aruba is known as one of the premier vacation destinations and we speak to H the CEO of Aruba Tourism Authority, Ronella Croes, about how they've managed to get their tourism to bounce back post covid. A good thing too since tourism is responsible for about 60% of the country's GDP.

510: Live From Broadway in Times Square Sep 15, 2021

Broadway is back and so are Glenn and Anthony in Times Square. Broadcasting from Broadway in NYC, No Vacancy Live covers the re-opening of Broadway. Times Square Alliance President Tom Harris joins the show to talk about the significance of Broadway shows returning for New York City and the country as a whole.

509: Norwegian's CEO is Bullish on Cruise Biz. He Tells us Why! Sep 13, 2021

Harry Sommer, President & CEO of Norwegian Cruise Line, joins to talk about the state of the cruise industry, then shares why people should more confident than ever in cruising. Plus, we talk about important trends affecting this business and lots more.

FNA 28: "Gear"-ing Up For Some Laughs Sep 11, 2021

Glenn and Craig are all about stocking up on the latest tech gear to make their shows the best possible (i.e. compensate for their lack of hosting skills). This week on Friday Night Audit, the guys are joined by Mike Conyers of Sweetwater, the guy who sells them all their fancy stuff.

508: Are Older Travelers and Employees Being Left Behind? Sep 09, 2021

Are hotels doing everything they can to cater to older guests and older employees? Melissa Batchelor of MBM Consulting, LLC joins the show to talk about how hotels can make sure that they are making themselves available to people of all ages, but first Harry Javer joins to talk about the upcoming Lodging Conference.

507: Gerber Group on Return of the Hotel Bar Sep 08, 2021

Scott Gerber is the architect behind some of the most famous hotel bars in the world. As his newest project opens at the new Arlo in Midtown NYC we talk to Scott about and his team are uniquely positioned to help define hotels for years to come. Plus, we address NYC vaccine mandates, the struggle with labor as benefits stop, the future of bars and nightlife and lots more.

506: How Black Americans Perceive Travel and Why it Matters! Sep 08, 2021

MMGY Global has partnered with the Black Travel Alliance (BTA) and the National Coalition of Black Meeting Professionals (NCBMP) to award 30 financial grants totaling US$70,000 to Black travel organizations and content creators with the goal of increasing awareness about the needs and wants of the Black traveling community.

FNA 27: Glenn and Craig Get Schooled Sep 05, 2021

We're joined by the wonderful Dr. Jeffrey O, CEO of International Hospitality Institute!

505: Finding Opportunistic Investment Opportunities Sep 02, 2021

Greg Mount joins the show to talk about his new venture, Victory Hotel Group. Focusing on finding premier investments in hospitality real estate, Greg tells us what looks for when getting involved with a new deal, along with what his short and long term expectations are for the market.

504: CoStar/ JD Power on Fall Travel Stat Predictions Sep 02, 2021

Jan Freitag from CoStar returns to give us updated numbers on what hoteliers should expect this fall while Andrea Stokes of JD Power reveals what customers are really thinking. Plus, Chris Green, CEO of Chesapeake Hospitality shares how the predictions stack up to what he's seeing at his managed hotels.

502: Is Your Marketing Innovative Enough? Sep 02, 2021

Dorothy Dowling, Senior Vice President and Chief Marketing Officer for BWH Hotel Group, joins Glenn and Anthony to talk about what Best Western is doing to position themselves as the go to company coming out of the pandemic.

503: Rebel Hospitality Plays by It's Own Rules Sep 01, 2021

Brian Sparacino from Rebel Hospitality joins us to talk about how he is working to improve the important relationship between owners and management companies. How will the hotel experience be reimagined and how is A.I. helping change the overall efficiency in hotels?

FNA 26: Rollercoasters, Sweat and Parental Sacrifice Aug 28, 2021

Darina Sokanthong of KCS West, Inc. joins us as I wind down vacation, but figure this show is a good excuse to double down on boozing.

FNA 25: Bed Bugs, Beer and Brouhaha Aug 21, 2021

Mike MacManus, Director of Marketing at Freedom Organicides, shares stories from the road over a few cold brews.

501: The Reality of What Hotels Facing This Fall Aug 19, 2021

Friend of the show Michael Shindler, President of Four Corners Advisors, is back to talk about what the financial landscape is looking like as we recover. Is now the time to buy a hotel? Should you be renovating? He lets us know how he is advising owners regarding the increase in costs to build and renovate properties and how the increase in costs impacts his day to day.

500: No Vacancy Live's 500th Episode Spectacular! Aug 18, 2021

It's a 500th episode celebration you won't want to miss. Not even Glenn or Anthony know what's happening on the show today!

499: Showboat, Atlantic City and Beach Appeal Aug 18, 2021

We're at The Showboat in Atlantic City, which is being reinvented. We speak with Chris Green, CEO of Chesapeake Hospitality, whose company manages the hotel to discuss what it's like reinventing a former casino resort.

Bonus: Tru by Hilton: 200 Hotels and Beyond Aug 18, 2021

Tru Global Head Talene Staab shares insights on the brand, what's changed, how it appeals to customers and developers and future expansion plans for the brand.

498: Why Should You Make a Deal With Radisson? Aug 17, 2021

Phil Hugh, Chief Development Officer - Americas, joins us to update us on how Radisson Hotel Group is fiercely moving ahead into a new era of hotel development and exceeding customer satisfaction. Then, William "Chip" Rogers of American Hotel & Lodging Association shares breaking news regarding EIDL loans geared towards hotel owners!

FNA 24: The Boys Go Phishing Aug 15, 2021

Live from the Showboat Resort in Atlantic City Glenn and his friends are pre gaming for a concert while Craig and Dave have to watch the mess unfold. Join us for some drinks and stories from seeing concerts on the road!

497: EVEN Hotels, Wellness and Hospitality Success Aug 11, 2021

As part of National Wellness Month Even Hotels takes centerstage to show how they are focused on helping guests keep up with their wellness plans on the go. Julienne Smith(Senior Vice President, Development) and Raul Ortiz(Vice President, Global Marketing & Brand Management, EVEN Hotels) talk about the amazing benefits EVEN has for travelers and owners alike while we do a first ever dual location shoot! Glenn and Anthony are at the EVEN Midtown East in NYC and Julienne and Raul are at the EVEN - Cobb Galleria in Atlanta.

496: How Three Brothers are Changing the Resort Residences Market Aug 10, 2021

Nick Falcone talks about how a company created by him and his brothers are attacking the growth in the family travel sector in Florida. Working together they have been able to help bring a new model to the resort residences market.

NVNT: Reinventing Hotel Furniture Buying Experience Aug 10, 2021

Furniture is a commodity business? Or is it? Over at Biscayne Hospitality, President Javed Bhaghani says he's reinvented the notion of a hospitality furniture company by delivering great and unexpected service. Watch and learn what he means!

495: Ownership Check-In Aug 09, 2021

Mark Ricketts, President/COO of McNeill Hotels, joins the show to talk about what are some key strategies that helped the company through the pandemic. With the majority of their portfolio being corporate-owned, do they see third-party management agreements being any more or less attractive given the current climate? Plus, some frank and forward thinking discussion regarding corporate diversity and equity.

NVNT: Have Hotel Labor Shortage? Listen Now! Aug 09, 2021

Topline - Expert Revenue Management's Connor Vanderholm is using a smart revenue strategy to help his hotelier clients rethink strategies to keep hotels profitable during the continuing hotel industry labor crisis. Watch and find out his secret to putting profits into the pockets of short staffed hotel owners.

FNA 23: Bright Ideas, Dim Hosts Aug 08, 2021

Thanks to Ideas Revenue Solutions for being a part of this show! We have Ideas cofounder Sanjay Nagalia and marketing head Mike Chuma.

Learn more about Ideas at www.ideas.com.

494: Conventions are Back! What can suppliers do to be ready? Aug 08, 2021

As in-person conventions are back what can suppliers to take advantage? Almo Hospitality is here to let us know some of the strategies they are taking to put their company in the best position.

493: Red Roof Continues Driving Returns for Owners Aug 04, 2021

Through the pandemic, Red Roof continued to drive success for it's hotels. George Limbert, Interim President, and Matthew Hostetler, Chief Development Officer, talk about what the future holds for the brand and it's franchisees.

492: Bringing Hospitality & Wellness Together Aug 03, 2021

We start off National Wellness Month talking to Michele McArthur about how she is bringing her passions of hospitality and wellness together by helping to guide people with a L.E.A.N (Lifestyle - Exercise - Attitude -Nutrition) Holistic Healing Approach from inside out. Plus, Ken Patel of EV Everything on bringing together hotel tech, customer service and experience.

FNA 22: Cocktails, Comedy and Immediate Regret Aug 01, 2021

Baggett, tag It, sell it to the pirate at the store! Chris Baggett of Canyon Creek Lodging mixes up a pirate themed cocktail, we take a look at the ALIS parties and lots more fun!

491: CH&LA Chair Fighting Back Against Baseless Lawsuits Jul 29, 2021

Serving the industry as Chairman of the California Hotel & Lodging Association and his company in the role as CEO of Coast Redwood Hospitality, Bijal Patel discusses how the association is fighting, labor issues and more! Plus, Glenn shares his experience in a luxury guest suite at LAX prior to a flight where celebrities go to get away from crowds. Hint: It's amazing.

Bonus: Vinay Patel Shares AAHOACON Insights Jul 29, 2021

As the official podcast of #AAHOCON21, we're excited to be broadcasting live from the show next week.

Incoming chair Vinay Patel stops by to share what we can expect when we all see each other next week in Dallas.

490: Sonesta's Plan to Take Over Franchise World Jul 28, 2021

Brian Quinn, Chief Development Officer, and Jordan Langlois, Senior Vice President, Franchise Operations at Sonesta Hotels, share how the Franchise Development team is rolling out its new franchise program to continue leveraging the company's incredible growth.

489: LA Tourism Update with Adam Burke Jul 27, 2021

We are live just steps away from LA Live with Adam Burke, President & CEO of the LA Tourism and Convention Board. We hear about how LA tourism is recovering and how important it is to have ALIS back in person.

488: IHG Americas CEO Elie Maalouf Jul 26, 2021

Live from the Intercontinental Downtown LA we have Elie W. Maalouf Maalouf, CEO of IHG Hotels & Resorts Americas Region. We talk about what him and his team are doing to help stimulate the recovery for all hotels. We then have Jen Gribble, SVP Global Mainstream Brands, coming on to update us on avid. Atwell Suites, Staybridge Suites, and Candlewood Suites.

Bonus! Glenn and Bruce Go to ALIS Jul 26, 2021

It's Bruce Ford's first conference in more than 500 days. We get the scoop on what its liek for him to be back. Plus, we discuss some key stats and share what to expect during ALIS!

FNA 21: Radisson's CEO Jim Alderman Jul 24, 2021

Our most prestigious guest ever risks his entire career to be on this show! We drink tequila, talk travel and have lots of laughs.

487: Two of Hilton's Newest Brands Are Expanding Jul 23, 2021

Phil Cordell, Global Category Head for Hilton Lifestyle, joins the show to talk about Motto by Hilton and Tempo by Hilton. We dive into the difference between the brands, how Hilton is filling the gaps in hospitality, and what has been driving Hilton's impressive growth in the lifestyle sector.

486: The Future Experience In Marriott Hotels Jul 21, 2021

Manny Rappenecker is Vice President & Global Brand Leader, Marriott Hotels & Marriott Executive Apartments at Marriott International. She'll update us on how Marriott continues to help it's hotels out of the pandemic, what the future experience is staying at a Marriott hotel and she'll share some stories about working with Anthony. Oh boy!

485: Tammy Gillis Isn't Leaving YOUR Hotel Sales to Chance Jul 20, 2021

Hospitality Expert, Tammy Gillis, joins the show to discuss ways hotels can increase their sales performance and training to drive revenues and retain employees! We will learn about how she drove success for the biggest brands and learn about her new book "Room to Grow: Not Leaving Sales to Change"

484: AAHOA's Interim CEO & then Fresh Eating in Hotels Jul 19, 2021

We speak to Ken Greene, the Interim President of AAHOA about taking over the role and then hear from Crystal Hilsley about how she is bringing Garden-to-Table Hospitality experiences and Kitchen Gardens to Hotel chains.

FNA 20: Raising The Red Roof w Matt Hostetler Jul 17, 2021

Matt Hostetler is the Chief Development Officer with Red Roof. He's also a guy who thrives on the road. Grab a drink and buckle up for safety for this one.

483: Managing The Broken Supply Chain Jul 15, 2021

While some supply related issues are working themselves out, others are becoming more acute. We speak with Mark Friesen, Principal at Beyer Brown & Associates regarding managing the issue and keeping hotels stocked, renovated and ready for business.

482: There's Cash Hidden in Your Hotel's Mattress! Here's How to Find It Jul 14, 2021

Hotel rooms are a perishable commodity. Once the sun rises, That money's lost forever. But what if we told you there's a cool way to monetize those unsold rooms by getting some amazing advertising in return? Say what?! Watch and learn how NOW! Then go to www.innovativetravelmarketing.com and learn more

481: Hawaii Tourism is Back! Here's what You Must Know! Jul 13, 2021

Anthony and Glenn chat with the incredible Sarah Dandashy about the latest hotel biz news, then Geoff Graf of Hogan Hospitality out of Hawaii shares the latest news from the 50th state.

NVNT: Conf Attendees Floored by Holographic Technology! Jul 12, 2021

Event planners are reinventing in-person and hybrid meetings while wowing attendees with this incredible HoloPresence Technology. Learn how it's changing everything with Larry O'Reilly of ARHT Media and Brian Rhatigan with Almo Corporation.

480: Management Companies do so Much More than Manage Hotels! Jul 12, 2021

Beau Benton is President at LBA Hospitality. Today, he shares critical insights as to how management companies operate and find success, a unique development strategy, the normal ebb and flows of property churn and so much more! Hint: People like booze. Watch now!

FNA 19: Imbibing in Brazil Jul 10, 2021

That's right, this week we're going to Brazil with our guest Paula Carreirão of AskSuite. We'll learn how to make a tasty Caipirinha, Brazil's national cocktail, made with cachaça, sugar, and lime.

479: A Very Serendipitous Return! Jul 10, 2021

Anthony and Glenn are at the grand reopening of Serendipity 3! One of Glenn's childhood favorites has been reinvented and we're here for the grand debut!

478: Topic Free For All Jul 08, 2021

Today we're catching up with our friend Chris Green, CEO of Chesapeake Hospitality. We discuss Hilton eliminating daily room service, how more people are flying, hotel career building strategies, and lots more.

477: Creating More African American Hotel Owners! Jul 07, 2021

Founder and chief hospitality strategist of The Vonne Group, Davonne Reaves capitalizes on and focuses on teaching African American’s how to become hotel investors and owners. With a passion for people and pineapples —the premiere symbol for the hospitality industry — Reaves makes hotel ownership real and relatable through educational training and programmatic resources that spotlight each step in the hotel acquisition process, leaning into sustainable success strategies.

476: Frontdesk Wants to Reinvent Short Term Rentals Jul 06, 2021

Jesse DePinto is co-founder and chief product officer at Frontdesk, a company offering suites, lofts, and vacation rentals for a single night, weekend, or longer in the best urban neighborhoods in the most desirable destinations.

475: Long Island is Out To Get YOUR City's Tourism Dollars. Here's how! Jul 01, 2021

We're going hyper local today. Well, our hyper local market at least! We've got Kristen Reynolds, CDME, an incredible professional redefining how we market to tourists here on Long Island. Watch and learn for how this DMO, Discover Long Island is changing everything when it comes to how to boost tourism and travel to this region.

474: Hospitality by Design Jun 30, 2021

We're at HOTEC North America broadcasting live with three of the hotel industry's top designers! We've got Beth Campbell of Campbell House, Kimberly Miller an Tyler Duncan of Duncan & Miller Design.

473: The Supply Chain Stinks. Here's what to do about it. Jun 28, 2021

We're at HOTEC North America broadcasting live and discussing the huge headache know as the supply chain. We have the CYNTHIA MILOW of Purchasing Management International, LP, Brenda Maddox of The Maddox Company, and Jannet McCray of HPG International!

Friday Night Audit #18: Dueling Resorts Worlds Jun 28, 2021

We're both East Coast and West Coast at Resorts World Las Vegas and Resorts World Catskills. We've got dueling bartenders at each casino hotel, lots of laughs and great guests.

472: Resorts World Opens in Vegas! We speak to their Execs Jun 27, 2021

Watch the whole show to hear from the President, Scott Sibella. We also have their Director of F&B and the VP of the casino!!!

471: The Rebirth of Downtown Las Vegas Jun 23, 2021

We have amazing guests ready to discuss the incredible resurgence of Las Vegas, downtown style. We're joined by Holly O’Brien, Vice President of Marketing with the Golden Nugget Las Vegas and Paul McGuire, Chief Marketing Officer with the Fremont Street Experience.

470: Inventing Virgin Las Vegas! Jun 21, 2021

We're live in person with Richard “Boz” Bosworth, CEO of JC Hospitality, owner of Virgin Las Vegas and Joe Hasson, GM of the Mohegan Sun Casino Las Vegas, located within the Virgin Hotel.

BONUS! Combining Tech Stack, Data and People For Success Jun 20, 2021

Glenn has been hostring these amazing sessions for The Entrepreneurs' Organization, a network of 14,000+ like-minded leaders across 61 countries.

This session is called Managing The Upswing in Hospitality - Combining Tech and People to Create Efficiencies and was a fast paced and fascinating conversation between Glenn and Johnathan Capps, VP Revenue with CHARLESTOWNE HOTELS.

Friday Night Audit 17: We Destroy Hawaii. Sorry, Not Sorry Jun 19, 2021

Geoffrey Graf, VP Business Development at Hogan Hospitality Group joins us from the remote Hawaiian islands. Laugh along with Glenn, Craig and Dave us as we drink and tell stories around Hawaii.

469: PaliGroup's Neighborhood Hotel Business Approach Jun 18, 2021

Jorgan Von Steining is President at Paligroup Management, a collection of hotels and residences created with the convictions that neighborhoods, unique experiences, and inspiring places are integral to a life well-traveled. We chat culture, design and forging fundamental guest relationships.

NVNT: Knowland's new CEO in First Ever Hotel Biz Interview in New Role Jun 18, 2021

Exclusive! Knowland has a new CEO, Jeff Bzdawka! We got his first interview where he lays out where the company is headed and how they're helping hoteliers approach getting business through actionable insights and qualified leads.

468: Creating Strong Luxury Hotel F&B partnerships Jun 17, 2021

We're at The Langham NYC where we spoke with Managing Director Richard Busierre and Ahmass Fakahany, CEO & Owner of Altamarea Group on what it takes to have a successful hotel and profitable F&B operation that not only makes guests happy but draws in folks from the community. Plus, we learn how they converted three hotel rooms with terraces into an exciting new outdoor bar and restaurant.

467: An Event Planner on Return to Event Planning Jun 14, 2021

Jim Pittas is President and CEO of PMMI, The Association for Packaging and Processing Technologies on how he's approaching the return of trade shows.

Friday Night Audit 16: Tech Tears Run Heavy Jun 12, 2021

Jackie Collins, Senior Director/VP, Hospitality Practice at Arthur J. Gallagher & Co. tries to join us but is repeatedly foiled by internet gremlins!

466: Reinventing Hotel Culture Jun 10, 2021

Ryan Minton is a hotelier who has just written a book entitled "Thanks for Coming in Today." We discuss how to create an amazing customer service culture.

465: The High Cost of Being in the Hotel Business! Jun 09, 2021

Ted Darnell is Partner & CEO, Lodging and Technical Services, with HEI Hotels. He's responsible for guidance and growth of HEI’s property operations, asset management and design and construction divisions.

464: Industry Icon Harris Rosen Returns To Save YOUR Hotel Company $$ Jun 08, 2021

Industry luminary Harris Rosen of Rosen Hotels & Resorts has saved $450 million or more on health related costs. He returns returns with several of his team members to discuss the company, its commitment to RosenCare and how YOUR company should .do the same thing. Oh yeah, because of this and other things, he doesn't have those labor issues either!!

463: State of Sonesta Hotels Jun 07, 2021

Sonesta's Chief Commercial Officer Garine Ferejian-Mayo shares an update on the brand and the state of the hotel business.

Friday Night Audit #15: Trade Show Terrors Jun 05, 2021

Gabe Borquez is an RVP at Choice Hotels International based out of CA. We're sharing our trade show horror stories, so grab a cocktail and laugh along with us on our weekly happy hour show.

462: Hospitality and the State of Investments Jun 03, 2021

Samantha FIsher is Chief Investment Officer Island Hospitality and Chris Green is CEO of Chesapeake Hospitality. We discuss who's investing in hotels and why people think now is the time.

461: Hilton's Continuing Caribbean Confidence Jun 02, 2021

Juan Corvinos Solans is VP Development Latin America & Caribbean with Hilton. We discuss the Caribbean, Latin America and how hoteliers are making money now that US travelers are getting their travel game back on.

460: TSA's Next Big Innovation?! Jun 01, 2021

This is super cool. We've got Dan McCoy. the TSA's Chief Innovation Officer. We learn all about the super cool department and what's in store for the future of travel security.

FNA #14: Holiday Weekend Cocktail Fest 2021 May 29, 2021

Join Glenn, Craig, Producer Dave and the one and only Bruce Ford as we usher in the weekend with some great cocktails, conversations and comedic chaos.

Bonus!!! Hunter Conf Franchising Panel! May 28, 2021

We attended the Hunter Hotel Investment Conference earlier this month where Glenn Haussman hosted and moderated a franchising panel with some of the top franchising people in our beloved business. We get to the bottom of what hotel developers are thinking and how franchise companies are responding as we enter the post covid era.

The panel features:

Matthew M. Hostetler, Chief Development Officer with Red Roof

Phil Hugh, Chief Development Officer, Americas, Radisson Hotel Group

Chip Ohlsson, EVP & Chief Development Officer, Wyndham Hotels & Resorts

Jim Tierney: SVP Development and Owner Relations with Hyatt

459: This Hotel Show is FAN-tastic May 27, 2021

We're switching things up. Forget hotel news or interesting guests! Today, Glenn and Anthony are the guests and producer Dave and fans of the show cohost!

458: Inside The World's Largest Hotel Management Company May 26, 2021

Rob Smith is Executive Vice President Of Operations at Aimbridge Hospitality who runs its luxury, resort and full service division. Smith shares insider insights from the world's largest hotel management company, which runs more than 1,500 hotels, resorts and conference centers located throughout North America and Caribbean, and 93 internationally, with a global pipeline of 234 properties as of November 2020.

457: Adapting Is Essential Success Ingredient, Plus More on Meetings May 25, 2021

Sean Worker is a renowned CEO, business consultant and author of The Adapters, which was created with the help of our very own Glenn Haussman. They discuss the keys to making smart business changes. Then, Amrita Nichols, VP of Global Accounts at ConferenceDirect, discusses what meeting planners are thinking right now.

456: Powerful Predictions From MGM Int'l on Las Vegas Events May 25, 2021

Las Vegas meetings are back! Stephanie Glanzer, Chief Sales Officer & SVP at MGM Resorts International discusses the surge in meeting planners booking business. We discuss how event spaces are filling up fast, meeting planner expectations and how MGM and its Convene with Confidence program are reshaping how we'll meet as we all get back to gathering in person.

NVNT: Economy Hotels Smash Covid Era Expectations May 24, 2021

Economy hotels thrived during the covid crisis. But what abut going ahead? Mike McGeehan CHA, Chief Development Officer with G6 Hospitality LLC reveals their strategy, including having more than 150 hotels in the development pipeline under the Motel 6 and Studio 6 brands.

FNA #13: Vodkamania with Professor Suzanne May 23, 2021

Glenn Haussman and Craig Sullivan welcome Suzanne Bagnera, full time hospitality professor, part time No Vacancy News, Podcasts and Videos producer. Plus, Producer David Mignano, CRME returns to the gauntlet. And a surprise visit from one of Glenn's non hotel biz buddies who spills the beans on all his secrets.

455: Marriott and Sunwing Bet BIG on All Inclusive Resorts and Hotels May 21, 2021

We love the notion of all inclusive hotels and resorts. Today we're focusing on a great partnership between Sunwing Travel Group, it's Blue Diamond Resorts which is the Caribbean's fastest growing resort chain, with a 44 property portfolio exceeding 15360 rooms in 10 countries; and Marriott International. Guests include Brian King, President - Marriott International Caribbean & Latin America, and, Jurgen Stutz, SVP Sales, Marketing, Revenue Management & Distribution at Hotels & Resorts Division, Sunwing Travel Group.

454: Cruise Industry Anticipating Amazing Comeback May 20, 2021

Like hotels, the cruise industry faced dire challenges during the COVID pandemic. We talk to Bill Panoff, Chairman & CEO at The PPI Group, where they have magazines such as Porthole.com. We discuss the cruise industry, its comeback plan, the psychology of creating cruise ships, how people are snapping up future cruises at a record pace, and what it will take to set sail again from the USA.

453: Capital, Big Data and The Future of Hotel Investments May 19, 2021

Pranav Bhakta of Bhakta Capital looks at deploying capital differently. Instead of traditional methods, he leverages the power of Big Data to create the investment edge. Plus, we'll talk about segments and markets hotel developers are considering next.

452: Best Airlines, and Positivity Pick Me Up May 18, 2021

JD Power's Mike Taylor Returns to discuss top airlines rankings. But first, Chris Green, CEO of Chesapeake Hospitality to discuss the travel surge in places such as Atlantic City, other drive to markets and more. We also discuss how shifting mask policies are quickly reshaping hotel company and guest habits. Plus, Producer Dave cohosts today!

NVNT: Coherent Revenue Strategy Essential! Here's Why! May 18, 2021

It's been a rough time out there for hoteliers. But now, opportunity abounds. To make the most of it, having a smart revenue strategy is isn't just a good idea, it's the key to future success. The folks over at Topline share why!

451: Reinventing Independent Historic Hotels May 18, 2021

Jon Weitz is the CEO of Avocet Hospitality Group. He loves buying old hotels and returning them to their historic glory. Learn how he does it, and why he focuses on this industry niche.

FNA #12: Friday Night Audit Celebrates Return to REAL Conferences May 16, 2021

We're back in action after a quick break, and ready to drink some Moscow Mules with Heather Maloney of Definition Design! We're talking about the fun side of Glenn going to his first conference in 14 months!!!

NVNT: SAVE HOTEL JOBS NOW! Here's How to do it! May 16, 2021

The Save Hotels Job Act is essential for our industry's recovery and future success. In this short report, William "Chip" Rogers, American Hotel & Lodging Association CEO explains why, and what you can do about it.

450: How Can Recruiting Help the Labor Shortage May 15, 2021

Top recruiter Jeremy Nichols of Gecko Hospitality and Peter Ricci, Clinical Associate Professor and Director, Hospitality & Tourism Management Program of FAU, share best practices when recruiting, what hoteliers can do to find staff, and most importantly...how can they keep them? Plus, they bust the myth that paying employees more costs more! Yup, it's true!

449: Hunter Wrap Up & Choice Hotels' CDO, David Pepper May 12, 2021

Hunter Wrap Up and Choice Hotels' Chief Development Officer, David Pepper.

448: IHG's Incredible Design Concept Center! May 10, 2021

Today we're exploring IHG Hotels & Resorts' Design Center, the place the brand's people create and tweak hotel concepts before going public. We've got Justin Alexander,VP, Staybridge Suites and Candlewood Suites, and Karen Gilbride, VP, avid hotels and Atwell Suites, to take us through. This show is filled with amazing visuals so be sure to catch our video version on YouTube: https://youtu.be/Tzoo3X2U65E

447: Hotel Industry Icon Jerry Inzerillo Running $20 Billion Project! May 07, 2021

Jerry Inzerillo is the hotelier's hotelier and is one of the most prominent professionals on the planet. He's constantly in the mix with the most influential people around the world, no joke, and a few years ago began working with the Kingdom of Saudi Arabia. now he's CEO of Diriyah Gate Development Authority (DGDA), a mixed-use traditional urban community, celebrating the rich cultural history of Saudi Arabia with At-Turaif, a UNESCO World Heritage Site at its heart. It's a $20 billion project featuring 30 hotels, shopping, dining, a celebration of history and more.

446: The Mark Hotel Hits the Mark pt 2 May 06, 2021

What makes a luxury hotel a luxury hotel? We find out how all the components fit together. Part two features Manuel Martinez, General Manager; Patrick Sewell, Director of Hospitality Operations; Isabelle Hogan, Chef Concierge. Listen to part one for world renowned chef Chef Jean-Georges Vongerichten and Andrew Jeffries, Director of Sales & Marketing

445: The Mark Hotel Hits the Mark May 06, 2021

What makes a luxury hotel a luxury hotel? We find out how all the components fit together. Huge show whch we have split into two parts. Part one features Manuel Martinez, General Manager; world renowned chef Chef Jean-Georges Vongerichten and Andrew Jeffries, Director of Sales & Marketing.

444: Los Angeles Tourism’s President & CEO, Adam Burke May 04, 2021

Once the virus epicenter, L.A. is starting its comeback – safely reopening museums, indoor dining, theme parks and outdoor live events, including spectator sports, with appropriate capacity controls and safety protocols. We're joined by Los Angeles Tourism’s President & CEO Adam Burke, who is providing an update on L.A.’s recovery!

443: Marriott's Chief Sales & Marketing Officer on Rising Opportunity May 03, 2021

Julius Robinson, Marriott International's Chief Sales & Marketing Officer, US and Canada; has an essential job, getting people interested in travel and staying their hotels. Here's how he sees opportunity going forward and how he plans to leverage it for Marriott. Bonvoy's 140 million members may offer a clue!

442:Ron Pohl, COO of Best Western® Hotels & Resorts Apr 28, 2021

We go behind the scenes with Ron Pohl, COO of Best Western® Hotels & Resorts to get an update an dhow they will leverage the surging state of the hotel business

441: CEO Flores on Sonesta's Stunning Surge Apr 27, 2021

In what may the biggest hotel story of the last year, Sonesta has morphed from a small hotel company to one of the industry's leaders. CEO Carlos Flores shares the story. Also, a live report from Disney World and a focus on autism awareness. Packed show!

440: No Vacancy Free for All Apr 26, 2021

Anthony and Glenn chat about what's on their minds and answer audience questions.

Friday Night Audit 11: Twin Peaks Restaurants Apr 24, 2021

We're joined by the team from Twin Peaks to mix up some Old Fashions, have some fun chatting about hotels, F&B and more.

439: The Great Travel Giveback! Apr 22, 2021

Jessica Blotter is CEO & Co-Founder of Kind Traveler, the first socially conscious Give + Get hotel booking & media platform empowering travelers to positively impact visited communities. Through a Give + Get booking model, travelers unlock exclusive hotel rates + perks to book directly with curated Kind Hotels when they give a $10 nightly donation to a local charity that positively impacts communities being visited, or a charity of choice on Kind Traveler. All 100% of donations goes to charity, creating a triple-win amongst the traveler, hotel and charity. Kind Traveler’s impact goals are aligned with the United Nations’ Global Goals for Sustainable Development which largely focuses on fighting poverty, advancing environmental sustainability, and reducing inequality.

438: Revenue Management Recovery Reboot Apr 21, 2021

As we continue moving through recovery, Revenue Management is more critical than ever to generating maximize revenue from every reservation. That’s why we went to Cesar Wurm, VP of Commercial & Revenue Management for IHG. He shared best practices and strategies, especially with major demand discrepancies across the country. This is essential viewing for all hoteliers!

437: Hunter Conf Happening! Plus, Motivating Teams with Dan Cockerell Apr 20, 2021

Dan Cockerell returns to discuss the evolving nature of leadership as people return to work. We discuss motivating teams, whether they're new to hotels, or have been experiencing the challenges of working with limited staff. We also discuss the reality of burnout and how to prevent it. First, Teague Hunter on the Hunter Hotel Investment Conference coming up May 10-12.

436: Sloan Dean, CEO of Remington Hotels Apr 19, 2021

Sloan Dean is Chief Executive Officer & President at Remington Hotels, an industry leading management company with about 80 hotels. We discuss getting back to profitability -- it's happening -- keeping staff mentally fit, growth strategies and lots, lots more!!!

BONUS! HSMAI From Surviving to Thriving Apr 18, 2021

For the first time in HSMAI history, four chapters banded together for an online event, which just happened to feature our very own Glenn Haussman. Here he shares how the hotel industry is replete with potential opportunity, it's just a matter of how to find it! Lots of great positive energy in a session that's equal parts insight and motivation.

Friday Night Audit #10: Andrea Depew, Hager Design Intl Apr 17, 2021

We get our laughs on with Andrea Depew, Associate & Director of U.S. Business Development at Hager Design International. We discuss Glenn's irrational love of Waffle House, drink too much scotch, discuss event networking strategies and lots more inanity we're afraid to mention in the show notes. Just don't ask questions and watch this please!

435: The Spirit of Entrepreneurship And How to Add It to Your Life Apr 15, 2021

Christine Trippi, The Wise Pineapple, and Calvin Tilokee of RevPar Media join Glenn and Anthony to discuss the ins and out of being an entrepreneur. We discus how they got the guts, and made the move from hospitality employees to business owners. Why? When? How? Those questions and more will be answered. And some saucy language too!

434: Paul N. Leone, CEO of The Breakers Palm Beach Apr 14, 2021

Paul N. Leone, is the CEO of The Breakers Palm Beach and Flagler System, Inc. We go behind the scenes at what may be the last family owned grande dame hotel in the USA, which was founded in 1896 by business icon Henry M. Flagler. The luxury hotel has myriad restaurants, two 18-hole championship golf courses, indoor/outdoor spa, beach club with a half mile private beach, four swimming pools, and so much more!

433: Michael Medzigian, Chairman/CEO, Watermark Lodging Trust Inc Apr 13, 2021

Michael Medzigian is the Chairman and CEO of Watermark Lodging Trust, Inc., a company which owns many highly prized assets in city centers and other unique high barrier to entry resort markets. We talk the upside of the downside, Watermark's ongoing strategy and glean many important tidbits about investing in hotels and working in the career of hotel investment. He is also a Director of the American Hotel & Lodging Association, serves on the Board of its Hospitality Investment Roundtable and is a member of its Industry Real Estate Financing Advisory Council. He also serves on the Marriott Owner Advisory Council.

432: Bill Walshe, President and CEO of Viceroy Hotels & Resorts Apr 12, 2021

After our incredible first interview with Bill Walshe, President and CEO of Viceroy Hotels, and our amazing trip to Hotel Zena in Washington D.C., we get more inspirations and insights. Plus, we learn about their post covid strategy and where they're currently seeing a competitive advantage.

Friday Night Audit #9: Sarah Dandashy, Calvin Tilokee and Too Much Wine! Apr 10, 2021

Glenn and Craig get to drink wine with Sarah Dandashy, Askaconcierge.tv! This show goes totally off the rails and we barely got to any planned content. But our misfortune is your gain as Producer Dave surprises us with an appearance by the Calvin Tilokee, the man behind @revparblems and host of @midlifecrisispodcast.

431: The Hotel Numbers Game with Jan Frietag of CoStarv Apr 10, 2021

Jan Freitag, National Director of Hospitality with CoStar, shares good news about the state of hospitality from a rooms revenue perspective. He's joined by Chris Green, CEO of Chesapeake Hospitality who shares what he is seeing across his property portfolio. Hint: Fall room sales are off the charts!!!

430: Hotel Design Expert Mike Suomi Apr 08, 2021

Design expert Mike Suomi is back to talk about how COVID continues to influence the future designs of hotels. Plus, we take a look at some great projects. Watch the video version at: https://youtu.be/4g-1PWj1iK4

429: Live from The Pierre, the Center of NYC Luxury! Apr 08, 2021

We are live from The Pierre, one of the most luxurious hotels in the world. We sit with GM Francois-Olivier Luiggi to continue our conversation about elite guest experience and his involvement with the James Beard Foundation.

428: Live From Times Square Apr 06, 2021

Wow! We did a live show from the center of the world, Time Square!!! Featuring Tom Harris, President of the Times Sq Alliance. We celebrate all that is amazing about NY. Plus, special appearance by The Naked Cowboy. Now that's what we call a show!

Friday Night Audit #8: The Swag Show Apr 03, 2021

Laurie Gardner is a regional and sales development director with IHG. We make a spin on the classic screwdriver cocktail with fresh squeezed orange and soda water, then discuss amazing and horrible conference swag, share stories from the road and Glenn complains about how is it possible an Avenger cannot qualify for a mortgage. After this show, it's very possible she'll need new employment after after dealing with Craig, Glenn and Producer Dave. Tune in and watch this disaster now!

427: State of the Hotel Investment Outlook Apr 01, 2021

Michael Shindler of Four Corners Advisors, Inc. rejoins to talk about hotel investments. We address, bid vs ask, where's the money on the sidelines we keep hearing about, and are development deals about to pop because of more positive industry outlook.

426: How Three Incredible GMs Are Making it Happen at Marriott Apr 01, 2021

Today we've got trio of powerful high level award winning GMs from some of Marriott International's most well known North American hotels. Marion Harper Treskin is Complex General Manager, JW Marriott Parq Vancouver; Christine Devers is Complex General Manager for the Renaissance New York Times Square, W Times Square and W Union Square and Jacqueline Volkart, MBA is Dual General Manager, The Ritz-Carlton, South Beach and The Ritz-Carlton Bal Harbour, Miami. This show is about resiliency and building toward future successes!

425: Cintas is Reinventing What it Means to Be Clean Mar 31, 2021

Cintas is launching a new program called Total Clean, and they chose to do their soft launch on our program! Learn how they're reinventing what it means to be clean at the hotel level and learn about how they're uniform rental program saves hoteliers $$$ while also ensuring staff has a hygienically clean outfit every day they work. Thanks to Nicole Beall and David Mesko for the great conversation.

424: Robert Cole, CEO of HVMG Mar 29, 2021

Robert Cole is CEO of HVMG - Hospitality Ventures Management Group, a leading hotel management company with dozens of hotels in many parts of the country. We discuss their positive outlook on future travel, the dilemma of wanting to get people back to work but are unable to find them -- hint, they need 500 people right now -- and we discuss why housekeepers never seem to get out of the housekeeping department. Plus, some clever ways to reduce hotel expenses.

Friday Night Audit #7: Producers Battle Mar 27, 2021

Producer Dave and Producer Danyetta battle it out to see who's producing reigns supreme! Plus, we drink Irish mules and Glenn shares what it was like getting back on the road this week.

423: Vaccine Passports The Key To Robust Travel Return? Mar 25, 2021

Mike Taylor of JD Power discusses the potential of vaccine passports, and then Chris Green, CEO of Chesapeake Hospitality joins with Glenn on location in Jacksonville, FL.

422: Spain's Seventh Largest Hotel Chain Market Leader in Caribbean and Mexico Mar 24, 2021

We speak to Pilar Arizmendi, VP of Sales & Marketing for Palladium Hotel Group, about the successful reopening of their properties in Mexico, Caribbean, and Jamaica. Stay Safe Plus is a free medical care insurance offered through the company and is changing the way guests can feel safe traveling. And there's even live entertainment!

421: How Does A Company That Has Been in A Family For Four Generations Reinvent Themselves? Mar 24, 2021

Scott Curran, COO of Reneson Hotels, joins us to talk about he is using COVID as an opportunity to push this family owned company forward.

420: Mentoring toward Hospitality Diversity at the Executive level Mar 22, 2021

Did you know that African Americans and Hispanics make up 80% of hotel jobs, but only 1% of executive positions. Neither did we and it is eye-opening! We talk to Rob DelliBovi and Nathan Goodman Jr about the launch of HMentors, a new program connecting mentors to mentees with the specific goal of getting kids of underserved and minority communities real jobs with a pathway for future success. Plus, how essential it is to bring equity to the executive level. Be a mentor and let's all make change together!!!

Bonus Audio only Podcast! Green Shoots Abound! Mar 22, 2021

Glenn Haussman and Chris Green, the CEO of Chesapeake Hospitality share a lively and encouraging discussion about the green shoots sprouting as the travel & hospitality sector recovers. This session was held for the Entrepreneur's Organization.

Some takeaways:

Chesapeake was very conservative with their cash leading up to the pandemic - 18 months of payroll in the bank. They sacrificed much to ensure that they could keep their leadership team intact for the recovery.
They really watched and managed their cash on a daily basis
Hotel assets might be able to be picked up this year at a 15-20% discount from their 2019 levels.
Best growth opportunities in the 65-115 room "Box Hotels" - easy to operate, and might be able to find owner/operators who want to get out of the business. Not in major metros, but around the perimeter
Interesting ratio to judge hotel occupancies: TSA Daily throughput : Hotel Nights booked = 1.85
Massive Upturn coming for hospitality.

Friday Night Audit #6: A Cavalcade of Fun Mar 20, 2021

Drink a French Kiss Martini with us as we chat about best side trips we ever took during a conference, the first concerts we ever attended, plus, we really enjoy making fun of Producer David Mignano, CRME. Craig Sullivan and I welcome the wonderful Amy Montgomery to the show!

419: Davidson Hospitality Group's CEO & President! Mar 18, 2021

John Belden (Chairman & CEO) and Thom Geshay (President) of Davidson Hospitality Group join for an incredible conversation about optimism, opportunity, taking care of the team and so much more. Do not skip watching this show!

418: CEO of G6 Rob Palleschi Mar 17, 2021

CEO Rob Palleschi joins us to talk about the current status of the G6 portfolio and how they are envisioning the future as we continue to move towards recovery.

417: Off-Broadway, NY and The Impending Return of Theater and Travel Mar 16, 2021

After our amazing Broadway discussion a few weeks ago we go off-Broadway and talk to Dan Wackerman of The Peccadillo Theater Company.

416: The Radical Radisson Rebirth with Chief Development Officer Phil Hugh Mar 15, 2021

Radisson Hotel Group's Chief Development Officer Phil Hugh shares how the company has changed during the last year with new leadership and lots of other surprises. We discuss strategy, market opportunities, reinventing the company during this past year and much more.

NVNT: What Owners and Hotel Developers Will do Next! Mar 13, 2021

Opportunity is abounding, or is it? We talk to W Chris Green, CHA, CEO of Chesapeake Hospitality, a top hotel management company. He shares what his owners are thinking about on how they'll be handling investments as we come out of the collective Covid coma.

Friday Night Audit #5: Alicia Cannon Mar 13, 2021

Listen now to Friday Night Audit, our celebration of cocktails, happy hour and stories of life on the road! This week my amazing cohost Craig Sullivan, Producer David Mignano, CRME and I are joined by the incredible Alicia Cannon, of AJC Design Live. We discuss our favorite places to drink during conferences, the events with the best parties, and laugh at the idea of space hotels, and much more. Grab some tequila to enjoy this episode properly.

415: What Gives These Hotels So Much Moxy?? Mar 11, 2021

We talk to Mitchell Hochberg, President of Lightstone Capital, about their investments in the Moxy Brand, including their new location in South Beach.

414: The Adapters Are Changing Everything. Here's How Mar 10, 2021

The Adapters is a a book and video series focused on Gutsy Genius Thinkers of the 4th Age. Do you know how to adapt? What makes meaningful change? How do you do it? Learn how as we discuss it with Sean Worker of T5 Strategies who partnered with our very own Glenn on this project.

413: Former U.S. Ambassador, Hotel Owner and Entrepreneur Gordon Sondland Mar 09, 2021

What a show! We spoke with former U.S. Ambassador to the European Union Gordon Sondland, who also happens to be the founder of Provenance Hotels, an amazing collection of boutique hotels. There's lots of incredible insights on this interview on business, global politics and the entrepreneurial spirit.

412: Margaritaville's Hotels Totally Get It. Here's Why! Mar 08, 2021

Margaritaville's hotel division is the consummate lifestyle company, and the Margaritaville Hotel brand is seeing rapid expansion, including the highly anticipated location in Times Square. Plus, I love the Margaritaville Resort Orlando! Chief Marketing Officer, Tamara Baldanza - Dekker joins to share lots of nuggets about this brand and its resonance with both customers and hotel developers. Plus, Sarah Dandashy, the world's best concierge, reports on how hotels are rehiring in great numbers as well as sharing an amazing surprise!

NVNT: The Big Hotel & Travel Comeback On Horizon (For Real) Mar 06, 2021

We take a look at the palpable changes happening right now pushing the travel economy back to profitability. But the real story is how this is a unique moment in history for opportunity. Watch and find out why. FYI, this video was filmed prior to Friday night's announcement of CA announcing further reopenings of places like Disneyland.

Friday Night Audit #4: The Cavalcade of Fun Gets Boozier Mar 06, 2021

On Friday Night Audit Craig Sullivan, Producer David Mignano, CRME and Glenn Haussman are joined by Ryan Huntsman and Bruce Ford we discussed things that surprised us about conferences when we first entered the hotel business, our relief over booze tariffs being lifted, music that got us through the pandemic, and Ryan explains the why mixing booze with booze is a genius move.

411: Reinventing Hospitality With Hilton Americas President Danny Hughes Mar 04, 2021

Blockbuster Hilton show today. Danny Hughes, President-Americas, discusses what we've been calling the Great Reset and the opportunity to reinvent hospitality. Plus, why he thinks the future is chockablock with opportunity, their amazing impending return to a Las Vegas mega resort (Resorts World Las Vegas) and more. Then, Laura Schofield, GM of The Conrad Washington D.C., joins everyone to add texture to what i happening at properties. Turns out everyone wants to get married.....NOW!

410: Anthony Checks In Mar 03, 2021

Anthony gives an update of what he's been up to this week. Also, Craig Sullivan, Glenn's cohost on Friday Night Audit, and creator of this week's CLIC Conference, joins to share what he's seeing in the hotel business from an ownership and banking perspective.

409: Inventing Resorts World Las Vegas w President Scott Sibella! Mar 02, 2021

We speak to the President of Resorts World Las Vegas, Scott Sibella, about the upcoming opening of the property! We're so excited to see the first new ground up resort to open in Vegas in more than a decade. Here's a taste of what to expect.

408: No Vacancy Job Fair! Mar 02, 2021

After the great success of our first job fair we are back with another set of great companies who are hiring right now! We're featuring JOBS ALERT!! More great companies, real jobs, real contact info. Companies showcased include: Aimbridge Hospitality, Resorts World Las Vegas, Sonesta Hotels, Salamander Hotels & Resorts, American Hotel & Lodging Association. Plus, Mark Galvin on getting your LinkedIn profile looking great! Watch and share this show now, please!

NVNT: Continued Labor Woes Shocking Covid Side Effect Feb 27, 2021

Labor, labor, labor. Yes, labor. Somehow it's become a bigger issue than ever. We speak to W Chris Green, CHA, CEO of Chesapeake Hospitality, a major hotel management company about why there's a labor shortage in the middle of a pandemic in hospitality and what can be done about it.

Friday Night Audit #3 - Designer Kay Lang Feb 27, 2021

On This week's Friday Night Audit, we feature designer Kay Lang, CEO of Kay Lang + Associates. Grab a vodka cranberry cocktail and join us as we have some laughs and talk about weird hotels and weird hotel names from around the world.

407: This Pre-Open Hotel Technology Changes Everything! Feb 26, 2021

This is super cool. We caught up with our friends from HITT Contracting Inc., and Peter Lanfranchi shares this neat technology they're using to help hoteliers visualize a hotel construction project as it comes together, each step of the way. They're speeding up construction time, decision making and saving people trips to the site too. This is some serious cool stuff and we're showing it off.

IHG Unveils Ambitious Plan! Pebblebrook Making Money Selling Roof Space? Feb 25, 2021

IHG Hotels & Resorts looks to tomorrow with expansive a series of ambitious new commitments to make a positive impact on its people, society, and the planet during the next decade. Plus, Pebblebrook Hotel Trust (NYSE: PEB) found a new way to drive revenue that doesn't include worrying about people.

406: Global Hotel Alliance CEO on State of Global Travel Feb 24, 2021

Christopher Hartley is CEO of the world’s largest alliance of independent hotel brands. Global Hotel Alliance, which uses a shared technology platform for its member brands, and operates a multi-brand loyalty program, DISCOVERY, which helps smaller brads compete against the huge companies. We discuss the global travel outlook, the push for leisure travel and how hotels will need to change who they market to and how they do it once the pandemic is finally out of our collective lives.

405: What Hospitality Students Are Dying to Know! And We Answer Truthfully! Feb 24, 2021

Hospitality students turn the tables on Anthony, Kimberly Christner, CEO of Cornerstone Hospitality, LLC and myself. Find out what's on the minds of these young hoteliers as they pepper us with questions to make sure they'll be the next greatest team member. Gaby Turiel, University of Nevada-Las Vegas. Diana Lopez, Florida Atlantic University; Snigda Madaraju, George Mason University.

404: Hotelier Sues For Covid Relief! Plus, CEO on Reinventing hiHotels Feb 22, 2021

Hotelier and former AAHOA Chair Tarun Patel is suing his insurance company for not paying out on his business interruption insurance. Then, President & CEO Chris Guimbellot of hihotels discusses his franchising strategy for brands such as Red Carpet Inn, Scottish Inns, Master Hosts Inns, Downtowner Inns and Passport Inn.

Friday Night Audit #2: The Cavalcade of Fun is Even More Fun Feb 20, 2021

It's time to relax and drink a tequila sunrise with Glenn and Craig as we all recapture the vibe of hanging out at the bar after a long day at the conference. Plus, we pay homage to Glenn's frequent flier count being at zero, the things we all miss at conferences and the dumbest questions guests at when staying at a hotel.

NVNT: Hotelier Sues Insurance Company! Investors Bet Big on Hotel Biz! Feb 19, 2021

Hotelier Tarun Patel smacks back at insurance companies refusing to pay up during Covid crisis. We’ve got the latest travel intention predictions and investors are seeing opportunity in hospitality. We share why. All this on No Vacancy News….. today

403: Luxury On Central Park: The Pierre Feb 19, 2021

Great interview! Francois-Olivier Luiggi, General Manager of The Pierre New York, A Taj Hotel, about the art of delivering world class service to world leaders, celebrities, high profile CEOs and they continue living up to their Five Star Service during the pandemic. Plus, learn the value of having a back up stunt duck.

402: How To Best Position Yourself For Hotel Employment Feb 17, 2021

We talk to Chris Rutt, VP of Talent Acquisition & Development for Crestline Hotels & Resorts about how people can increase their chances in a job search. But first we hear from Del Ross about some employment and wage statistics.

401: Remembering a Hotel Industry Legend/ Then Bridging Gap Between Academia and Hotel Biz Feb 16, 2021

Mike Stengel, who recently retired from Marriott International after 40 years joins us to remember a legend in the industry, Arne Sorenson, who died this week from pancreatic cancer. Then we talk to Suzanne Dawn Bagnera about you the industry and academia can bridge the gap between students and employment.

400: Increase Your Hotel's Revenue Now! Here's how! Feb 16, 2021

We talk to Mike Fiorentino & Robin Simons of Revenue Solutions about how hoteliers can build business, enhance revenue, and create awareness to increase their overall revenue. And yes, we mean right now.

NVNT: Hotel Meeting Biz UP!! Airline Vaccinates all Flight Crew Members Feb 13, 2021

Knowland has some good news for hoteliers, meeting are getting bigger and more frequent. Get the details now. Then, this airline has successfully vaccinated all crew members, watch and find out which one. Plus, more!

Friday Night Audit #1: It's a Cavalcade of Fun! Feb 13, 2021

Enjoy our new show Friday Night Audit focused on our love for hospitality. It’s a cavalcade of fun, drinking and ribald road stories!

This week the crew laughs about stories from the road, Glenn confesses weird habits he’s developed from being home so long, plus stories about weird guest interactions, and you’ll never believe who chugs an entire beer!

399: Hotels Design Matters More Than You Know! Here's why. Feb 12, 2021

Stacy Shoemaker Rauen is all about design. Though she's known as the editor in chief for Hospitality Design (HD) magazine, she's much more. Incredibly connected on the design side of hospitality, she's gone way beyond reporting on the trends: now she shapes them. Also, W Chris Green, CHA, CEO of Chesapeake Hospitality, provides the ownership perspective on design. A special shoutout to Lightstone and Moxy Hotels South Beach, which figures prominently in this episode.

398: AHLA CEO Reports Critical Info. Plus, Exec Runs Events for 45,000, What he Thinks about Trade Shows Feb 11, 2021

Chip Rogers, President and CEO of AHLA joins for an important political update as well as an important travel related discussion. Plus, Glenn goes off again on dumb regulations implemented in certain states. Then we all miss going to conventions and trade shows. We talk to Jim Pittas of PMMI, an association running multiple events with some attracting 45,000 people or more, about the state of traditional conventions, what he expects moving forward, and what hotels can do to make him welcome when he brings 70,000 room nights at a time to cities such as Las Vegas, Philadelphia and Chicago.

NVNT: NY State's Making Us Furious Over Foolish Casino & F&B Rules Feb 11, 2021

Today on No Vacancy News Today we're at Resorts World Catskills, where the state of New York has imposed regulations we feel are way too onerous. Here's what Gov Cuomo has ordered and why we think it is anti-business and not doing anything more to prevent the spread of Covid-19.

397: Roxbury Stratton Falls is A Hotel Designer's Fantasy Feb 10, 2021

We're at the incredible Roxbury Motel, a hotel HGTV calls one of the best in the country. Highly innovative and somewhat surreal, you won't believe this property. The creativity at this hotel is breathtaking and we go behind the scenes with the master creators.

396: Live From Resorts World Catskills: Sullivan County's Next Big Tourism Move Feb 08, 2021

We are live from the beautiful Resorts World Catskills with Marcio Azevedo, SVP of Operations, about operating a major casino resort in upstate New York, about 80 miles from New York City. Plus, Meghan Taylor - VP Government Affairs & Public Relations, who shares about working with NY State to ease covid restrictions, and Roberta Byron-Lockwood, President/CEO, Sullivan County - Catskills, who discusses the unique opportunities the region has to build its tourism business.

Bonus Show: Glenn & Antony Guest at HSMAI HI Event! Feb 05, 2021

Glenn and Anthony were recently featured as guest speakers for the HSMAI Hawaii chapter. They spoke not just about the hotel industry but their [personal challenges and experiences as well. Thanks to HSMAI for permission to run this episode.

395: Reinventing You Hospitality Portfolio Feb 05, 2021

Marco Roca has been in the hotel business a long time, closing deals for companies like Caesars, Hard Rock and Wyndham. Now he's investing in a totally different way. Plus, Chris Green, CEO of Chesapeake Hospitality makes his triumphant return!

Bonus podcast: Best Buy's Big Hospitality Secret! Feb 04, 2021

Did you know Best Buy Business has a unit that works with hotels? Neither did we! We learn how they solve tech problems at your hotel. They can even swap out and install up to 300 TVs a day at your hotel by leveraging 4,000 Geek Squad people across the USA. Plus they do much more than you ever realized!

394: This Kid Ran Hotel After Parents Deported! Plus, Travel Agent Sees Booking Boom Feb 03, 2021

First we get an update from a world class travel agent as to what consumers are thinking and when she feels people will travel en masse again. Then, we hear from Kunal Sah, whose parents were deported when he was just 11. He tells the story of of he survived, ran the hotel and even found time to be a finalist in the National Spelling Bess, all at the same time!

NVNT: Sorenson Sidelined? Hotel Overrun by Protestors! More! Feb 03, 2021

Today on No Vacancy News Today, Marriott International's CEO Sorenson sees cancer setback. Hotel taken over by crazy protestors and sbe Lifestyle Hospitality makes covid related testing announcement.

393: Jay Stein, CEO of Dream Hotel Group Update Feb 02, 2021

Jay Stein, CEO of Dream Hotel Group, returns with an update on the company's continued COVID strategy. Yes DHG has continued challenges like many companies, but they're also opening more hotels this year than ever before, as well as Margaritaville's first ever urban resort in the heart of New York City. We hear how this incredible executive keeps the business moving toward brighter days.

392: Extended Stay Poised To Be Top Segment For Hotel Investment Feb 02, 2021

The Extended Stay Segment was seeing tremendous growth long before COVID, in fact these hotels are responsible for 24% of hotels under construction, says Lodging Econometrics. Today Jimmy Taylor, Extended Stay with InterContinental Hotels Group (IHG®), about why these hotels, and brands like Staybridge Suites® Hotels and Candlewood Suites® Hotels have been the bright spot of the covid crisis.

NVNT Product Spotlight: SkyTouch Adds New Housekeeping Module Jan 29, 2021

The hotel PMS is in flux, and the good folks over at SkyTouch Technology understand that adapting to the changing market is essential. That’s why they’ve reinvented their housekeeping module to help owners streamline room cleaning protocols to better reflect the new reality.

391: NYC, Broadway and Hotels Planning Best Comeback Ever! Jan 28, 2021

We talk to Charles Flateman, Executive Vice President, Business Development at The Shubert Organization, and Chairman of NYC & Company about the state of NYC, Broadway and how NY will make its best comeback ever!!

390: Hotel Brands vs. Owners: A Real Rift or Temporary Tumult? Jan 27, 2021

Rajiv Trivedi returns to discuss the push pull relationship between brands and owners, what both groups are thinking about now, and what this means to not only the future of hotel industry investment, but the future of the hotel business as well.

389: Bonus show: Opportunity Abounds in 2021 Jan 27, 2021

Opportunity abounds in 2021, but you just need to know where to find it. We speak with Bruce Ford, SVP at Lodging Econometrics about how hoteliers and industry suppliers are rethinking their business approach. Plus, Glenn and Bruce supply some ideas

Watch a special video companion to this online show here: https://www.linkedin.com/posts/glennhaussman_hospitality-hotelnews-hotelier-activity-6760176825453842432-d70q

388: How Hotel Suppliers Are Helping Hoteliers Increase Profitability Jan 27, 2021

We talk to Peter Salveson of Bright Support Solutions, Dan Ryan of Blue Canary Solutions, and Stephen McKay of Almo Hospitality about ways that hotels can save money through proper vendor support.

387: Israeli Tourism, Dan Hotels and the Career of a Lifetime with CEO Ronen Nissenbaum Jan 25, 2021

Ronen Nissenbaum, CEO of Dan Hotels, joins us all the way from Israel to talk about his storied career at Marina Bay Sands, Waldorf=Astoria NY, The Plaza, A Fairmont Managed Hotel and how he's turned all that experience into running Dan Hotels Israel. Also, industry expert Michael Frenkel on innovative technologies changing how hoteliers operate their hotels.

386: Diversity Leadership in Hospitality Must Happen Now! Jan 23, 2021

Leon Thomas, President of Leon Thomas & Associates, said to me there's not enough black people helping other black people achieve executive positions in the hotel business. That shocked me. We discuss why this is the case and learn other ways to help people rise up to success. Also joining are Thomas Penny, President of Donohoe Hospitality Services, and Professor Miranda Kitterlin-Lynch, PhD, Florida International University. This conversation is raw, real and a must watch. PLEASE SHARE THIS!!!!

385: AAHOA CEO and Chairman on Path Forward with New Administration & DC Hotelier Jan 21, 2021

Today is Inauguration Day and we talk to Cecil Staton Stanton and Biran Patel from AAHOA about what the new administration will mean for hospitality as COVID-19 continues to wreak havoc on the industry. plus, we hear from Mark Driscoll a DC based GM from the Hamilton Hotel Washington, D.C. on his experiences during the tumultuous two weeks leading to today.

384: Do Hotel School Degrees Still Matter? Jan 20, 2021

We have a panel discussion, developed by George Mason University, to discuss the future of hospitality students and how they can view the uncertain climate. Glenn and Anthony are joined by Patricia Washington(CEO, Visit Alexandria), Maggie Pearson(Senior Conference Manager, Conference Managers), and Deanne Johnson-Anderson(VP of HR at Crestline) to talk about the future of the industry.

383: Hawaiian Hotel Hospitality Winning Back Guests Jan 19, 2021

Mark Simon, Senior Director of Marketing for the Four Seasons Maui has spent decades living in Maui and working at the Four Seasons Resorts Maui at Wailea. Hawaii is open and guests are headed there now that all you need is a negative Covid test rather than a two week quarantine. Lots of updates on this incredible market.

382: How Travelzoo Speeds Up Hotel Recovery, but First a TRUE Hospitality Hero Jan 15, 2021

Gabe Saglie is a senior editor at Travelzoo. he shares how hotels are finding new customers through the program as well as current travel consumer sentiment and what hoteliers can be doing to gain trust with potential customers. Plus, Hospitality Hero April Largent who was caught in the middle of the Christmas Day Nashville bombing. We hear her story of how she saved the day at the Moxy Nashville Downtown.

381: Travel Business Icon Jerry Inzerillo Returns! Jan 14, 2021

Jerry Inzerillo is an industry legend who seems to know everyone and is one of the most influential people in hospitality business.... of ALL TIME. He shares some incredible wisdom and providesus with a sense of positivity for 2021.

380: Save Money NOW on Hotel Property Taxes Jan 13, 2021

We talk to Peter Salveson of Bright Support Services. His company specializes in working with hoteliers with no up front fee to secure you lower property taxes for your hotel. Chances are your hotel didn't make money last year and your struggling to keep cash flow going with an average deduction for hotels of 10- 15%. This service is something so important we wanted to dedicate the episode to giving you a pathway to higher profitability with lowering expenses. http://brightsupport.net/

379: Alex Cabanas, Benchmark Hospitality's CEO on Politics, Profits and Preparation Jan 11, 2021

Alex Cabañas, is the CEO of BENCHMARK, A Global Hospitality Company, and a man not afraid to face problems head-on. Issue #1 these days is the divisive nature of politics and how it can create workplace friction. Alex shares how he is handling this potentially volatile situation with grace, plus many other #hotel business related issues.

378: EDITION Hotels Smash Marriott Brand Conceptions. Here's How. Jan 07, 2021

Dan Flannery, SVP of EDITION, shares the story of the brand, it's partnership with Ian Schrager, Marriott brand is getting through the pandemic, plus a look at their expansion plans and a sneak peak at some of their hotels such as the London EDITION, the Tokyo EDITION and West Hollywood EDITION hotels.

377: Starting a Hotel Group During a Pandemic? Hear How It's Done. Jan 06, 2021

CEO Ken Patel of newly formed EV Hotel Group shares what it's like to start a company during a global pandemic, what it takes to get it off the ground and how right now may be a period of amazing opportunity. Even if it is not clear right now.

376: Universities Learn Hotel Biz Service Lessons Jan 05, 2021

Rachel Philips-Buck from Pharos Resources discusses how universities are learning the art of hospitality., Plus, the danger of social media addiction, how colleges must compete by caring more for students and whether a degree from a university is as critical as it used to be.

375: Hotel Biz Meetings to Lead Way in 2021? Jan 04, 2021

We speak with the president of The BHN Group Group, Jeff Higley, the company that runs the ALIS Conference and about 100 events every year. We get his thoughts on the state of the meetings business, how he hopes to lead the way back to in person events and much more industry insight. Plus, Sarah Dandashy shares some top hospitality stories.

Encore: Legendary Hotelier Horst Shultze Dec 31, 2020

From 5.26.20

Today's show features legendary hotelier Horst Shultze! He's synonymous with Ritz Carlton and is known for reinventing the notion of service in the hotel business.

Encore: Wyndham EVP and Chief Development Office Chip Ohlsson and then Calvin Stovall Dec 30, 2020

From 7/15/20

Chip Ohlsson is Wyndham Hotel & Resorts' EVP and Chief Development Office. They've got a new Microtel prototype as well as industry insights! Then we hear from Calvin Stovall, a hospitality lifer, about how to ensure your guest experience during these difficult times.

Encore: Ferragamo Has Lux Hotel Brands and We’ve Got The CEO Dec 29, 2020

From 12/15/18: Glenn chats with Valeriano Antonioli, CEO of the Lugarno Collection, an ultra-luxury hotel company that’s reinventing the luxury hospitality experience. The company’s newest brand Portrait is designed to be an extension of the community in which its located and Antonioli shares the critical nature of this strategy as travel trends change. Oh yeah, it happens to be owned by luxury fashion brand Salvatore Ferragamo.

First, It’s holiday season! That means it must be time to think about summer travel? Huh? We catch up on the hottest summer travel trends with travel experts Rebecca Alesia and Stefani Horowitz who run the travel advisory Wanderologie.

Encore: The No Vacancy Timesuck with Comedian/Podcaster Dan Cummins Dec 28, 2020

From 7/27/2018

Dan Cummins is a renowned comedian, television producer and host of the Timesuck podcast, in where he expresses his comedic take on historical events. But he’s also an active touring stand-up comic who’s been on shows like Conan. He’s on the road constantly, and that means staying in plenty of hotels. We get the hilarious guest perspective of life on the road.

First, Glenn chats with Andrew Hazelton, Managing Director, AETHOS Consulting Group about a new type of executive management position emerging in forward thinking companies. It’s the Chief Commercial Officer. We discuss why they’re increasingly seen as critical and dissect exactly what they do and why their worth it.

Encore: Training Hospitality ‘Winners’; Plus, President Johnson & Wales Charlotte Dec 25, 2020

From 2/3/18: Gary Hernbroth wants your staff to excel. As a business trainer and professional speaker, he’s dedicated to ensuring hotel employees excel for their customers and those paying their salary. We learn valuable techniques to improve YOUR business.

Then, Tarun Malik, President of Johnson & Wales Charlotte, on the hospitality F&B business, how it’s changing, what students think of the restaurant business and some of the challenges hoteliers and restaurateurs face in the food biz.

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374: How Hotel Architecture and Design Won't Change BECAUSE of Covid Dec 24, 2020

We talk to David Kasprak, from O'Kelley Kasprak, to talk about the future of hospitality design.

373: Five Star Hotel Chef Brings Reinvents Hospital Cuisine - And Patients Are Loving It Dec 23, 2020

We speak to Bruno Bazin Tison, a 5-star chef who while at The Plaza served more leaders, dignitaries and celebrities than perhaps any chef alive. But in 2017 he had a new mission; creating incredibly fresh and and foods for Northwell Health, a leading hospital group. Here's how he's reinvented himself and his career while reinventing the entire notion of food served in hospitals.

372: AHLA CEO Rogers on Proposed Relief Deal!!! Plus, Michelin a starred chef! Dec 22, 2020

American Hotel & Lodging Association CEO William "Chip" Rogers on what's in the relief bill that hoteliers will care about! Then Michelin Star chef Joe Isidori discusses operating restaurants right now, and reveals the secret to great chicken parmesan.

Bonus podcast! 2021 Hotel Real Estate Opportunities Dec 20, 2020

Bruce Ford, SVP at Lodging Econometrics and Glenn Haussman participated in an event for the Entrepreneurs Organization and we made it a bonus podcast.

They answer these critical questions from a global perspective:

What will the hotel real estate market look like in 2021 and beyond?
Where will there be opportunities? Which regions are most affected?
What to expect with valuations?
What are the characteristics of hotels that are currently, or will shortly be, underwater?
How will new property openings affect valuations?
What does the hotel construction pipeline look like?

370: ICONA Resorts Founder Reveals Secret to Being Named Top Hotel Company Dec 18, 2020

Eustace Mita, CEO/Chairman, from ICONA Resorts shares the secret to creating an amazing hotel business. This isn't the type of stuff you normally hear, it goes straight to the heart.... of hospitality.

369: No Vacancy Global Hotel Market Check Up Dec 17, 2020

Today we speak with hoteliers in Turks & Caicos and Hawaii to understand their No Vacancy Global Hotel Market Check Upbusiness strategy. Pus, the president of a company specializing in African Safaris. He shares insights about several countries and how tourism is being affected in Africa.

368: Hotels Need Gov't Relief now with Roger Dow, CEO of U.S. Travel Assc. Dec 16, 2020

MUST Listen!! Roger Dow, President & CEO of the U.S. Travel Association Association shares info on if Congress will grant relief to hoteliers, or let the industry simply wither. Plus, I've had it with elected officials having no regard for business owners, their employees and our beloved business in general.

367: Dr. Velma Trayham On Creating Fund for Black Hotel Ownership Dec 16, 2020

Dr. Velma Trayham of US Diversity Group is creating ways to lower the barrier of entry for African American hotel owners by developing new financing opportunities specifically for that community. But this conversation goes much farther, exposing the reality of racism and bias in a serious discussion neither Anthony and I expected; but were extremely glad to have this sometimes uncomfortable conversation. What a show!

366: No Vacancy Hotels Job Fair - Part 2 Dec 15, 2020

Join reps from major companies hiring NOW. They’ll provide a pathway of success to secure that career opportunity. Learn about specific jobs, career pathways, job candidate presentation skills, and get names and contacts of REAL people to help you. No more mysterious email addresses! Join me and Anthony Melchiorri and: • Crestline Hotels & Resorts • Concord Hospitality Enterprises • Chesapeake Hospitality • Cornerstone Hospitality, LLC • Mainsail Lodging • Duetto • Turning Stone Resort Casino Resort & Casino • American Hotel & Lodging Foundation

365: No Vacancy Live Hotels Job Fair part 1 Dec 15, 2020

Join reps from major companies hiring NOW. They’ll provide a pathway of success to secure that career opportunity. Learn about specific jobs, career pathways, job candidate presentation skills, and get names and contacts of REAL people to help you. No more mysterious email addresses! Join me and Anthony Melchiorri and: • Crestline Hotels & Resorts • Concord Hospitality Enterprises • Chesapeake Hospitality • Cornerstone Hospitality, LLC • Mainsail Lodging • Duetto • Turning Stone Resort Casino Resort & Casino • American Hotel & Lodging Foundation

Audio Extra: Bruce Ford of Lodging Econometrics is Feeling Positive Dec 12, 2020

Bruce Ford, SVP of Lodging Econometrics shares some positive hotel business related messaging while Glenn cannot seem to focus on the hotel business.

364: Sneak Peak Deep Dive: IHG Gives Us Atwell Suites Virtual Tour Dec 10, 2020

InterContinental Hotels Group (IHG®) is readying the debut it's first ever Atwell Suites in Miami next summer. But with technology, we can see it now. Well, a virtual reality version at least. We get a walkthrough of the property with Karen Gilbride. She's the brand's VP and also oversees the company's avid brand. We also learn how hotel brands are created, how IHG partners with owners when developing brands and lots more.

NVNT: California Out to Destroy CA Hotel Business? What Do You think? Dec 10, 2020

California Goes Nuts with New Lockdown Rules! American Hotel & Lodging Association warns of abysmal holiday Season. Bed & Breakfast owners Get Creative to drive new business. You'll love this biz building idea!

363: How Fast Casual Dining can Stimulate Hotel Owner's Investment Portfolio Dec 09, 2020

We talk to Jim Holthouser, CEO of Focus Brands, about how they are managing COVID in the food service space with incredible brands such as Jamba, Auntie Anne's, Cinnabon, Moe's Southwest Grill, Schlotsky's, Carvel and McAlister's Deli.

362: CEO Of Pebblebrook Hotel Trust, Jon Bortz is 'Curating' a New Brand Collective Dec 09, 2020

Jon Bortz, Founder and Chairman of Curator Hotel & Resort Collection and Founder, Chairman and Chief Executive Officer of Pebblebrook Hotel Trust, and Jen Williams, President of Curator discuss creating and executing of a new type of hotel group, Curator Hotel & Resort Collection.

361: The Big Bad Hotel Budgeting 2021 Conundrum Dec 07, 2020

How can you create an anything close to sensible hotel budget for 2021 in the middle of a once a century crisis. Well, Jill Lemaster, Chief Financial Officer of Mainsail Lodging & Development, a Florida based hotel group, shares her strategy for creating a proper budget going into 2021. Oh yeah, she was also controller for Marriott's largest hotel in the world! So she knows some things.

NVNT: Cambria Stays with Aggressive Expansion Strategy Dec 07, 2020

We speak to Choice Hotels International's SVP of Upscale Brands Janis Canon about how the brand plans to continue to open Cambria Hotels in 2021 and beyond.

360: SVP Gaylord Hotels Michael Stengel Celebrates 40 Years in Hospitality Dec 04, 2020

Michael Stengel is ‎Senior Vice President of Gaylord Hotels and Marriott's Convention Network Strategy · ‎Marriott International. And after 40 years he's retiring. After a quick update on the Gaylord hotel family, Mike bestows great career advice, shares amazing insider experiences and then we celebrate his storied career.

359: Choice Hotels Upping Commitment to Create More Diverse Hotel Owner Base Dec 03, 2020

John Lancaster, RVP of Emerging Markets for Choice Hotels International shares how he is working to help non traditional hotel ownership become hotel entrepreneurs. This is a great program that's helping give people who never thought they could achieve hotel ownership a viable success path. Plus, he announces a new group within Choice hotels that will ensure this program's ongoing success.

358: How Hotels Create Experiences During Covid Dec 02, 2020

Hotel Owner and Management company CEO Kimberly Christner of Cornerstone Hospitality returns to discuss creating experiences during the covid crisis, how to make employees feel like they own the place, and how she and our very own Anthony Melchiorri are doing a hotel deal together to create a new California resort.

357: The Mental Health in Hospitality Crisis and What To Do About It Dec 01, 2020

Dr. Erin Berman from the National Institute of Mental Health provides essential advice on how hotel companies can keep their employees mentally healthy while also sharing important tips on what hoteliers and staff can do to stay positive in a time that is especially difficult for many.

Hotel Franchisor/ Franchisee Truths Revealed Nov 30, 2020

Rajiv Trivedi is out of the hotel franchise sales business and investing in new companies such as Virdee, where he serves as Chairman of the Board. That means he can answer questions he never could before. We discuss the sometimes caustic relationship between franchisees and franchisors, what can be done to improve those relationships, what should be done to create hotel profitability and lots more.

No Vacancy Flashback: Slavery, Sex Trafficking and How You Can Stop It Nov 28, 2020

From Fall 2017.

Essential to hear, this interview was potentially the toughest Glenn ever conducted. But it’s a story that can save lives. Glenn speaks with Rani Hong, a sex slavery victim and now a leader in this critical human rights movement. She was just seven years old when she was stolen, then sold in her native India. This interview shares elements of her experience, but more critically gives you the power and know how to stop this horrific human right violation from taking place in your hotels. Yes, it is potentially happening right under your nose, and we even met one hotelier at this very event. Recorded live on stage during the Washington Hospitality Association’s annual conference.

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#355: Anthony and Glenn Reveal Personal Secrets and Give Thanks Nov 28, 2020

Anthony and Glenn share what they're thankful for, answer a series of personal questions and share the love ahead of the holiday weekend.

No Vacancy Classic: Glenn's First Interview with Anthony Melchiorri Nov 27, 2020

From 2017! Enjoy this classic show!

Hotel Impossible host Anthony Melchiorri is back with all new episodes of Hotel Impossible starting October 2. And he’s got a new show too. “Extreme Hotels” is an all new series, launching that very same night at 9pm on the Travel Channel. Glenn and Anthony discuss getting freaked out at a haunted hotel, going to extreme places for extreme experiences, and how this all applies to the mainstream hotel business.

First, Glenn speaks with Adrian Kurre, global head of Homewood and Home2, who gives an update on the race to see which location will be Home2 Suites’ 200th property. What’s your guess? Let us know via @TravelingGlenn on Twitter and Instagram with #RoadtoHome200.

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#354: The Science to Creating Confident Hotel Guests During Covid Nov 25, 2020

We speak with Dr. Andy Cooper, who's in the research and development department at world renowned Ecolab. Him and 1,200 other scientists in his division constantly create new health protecting products and protocols. Today, we learn from Dr. Cooper, a microbiologist, how hotels, cruise lines and other hospitality venues are tackling the health and safety issues surrounding covid, influenza and more to boost consumer confidence that gets people traveling again.

#353: Get Hired at Hotels Now! The New Direction of Hospitality Jobs Nov 24, 2020

Yes, three are jobs in hotels now. And many more than you'd expect. Brenda McGregor, VP of HR, and Lisa Carlson, EVP of Operations at Chesapeake Hospitality share where the jobs are, how jobs in the industry are evolving due to COVID and strategies to get one at property and executive levels.

#352: Politicians Abandon DC And Hoteliers Look Increasingly Imperiled w No Stimulus Nov 20, 2020

We get to speak to George Ntim, Chairman of the New York State Hospitality and Tourism Association and Chris Green, CEO of Chesapeake Hospitality. The topic is the harsh reality of business closures and layoffs because of the increasingly apparent reality the federal government is unwilling or incapable of doing anything to help hoteliers and restauranteurs. Make your displeasure heard at: https://www.ahla.com/hotelsact

#351: This Hotelier Created the Most Diverse Exec Team In Hospitality! Nov 19, 2020

We speak to Thomas Penny, President of Donohoe Hospitality Services! We learn about how he overcame incredible odds to achieve this position, the state of the company, their investment plans during the covid crisis and also how he created the most diverse executive team in the hotel business. Plus, Glenn turns 50.

#350: Luxury, Coronavirus and The DC Hotel Market Nov 17, 2020

We're at Riggs Washington D.C. talking to area General Manager Dieter Schmitz about the hotel's opening, covid caused closing and then reopening of this great new luxury hotel. We get a site tour of a former bank and how those elements were cleverly incorporated into the hotel's design.

#348: Essential Revenue Management Strategies Nov 16, 2020

Chris Green, CEO of Chesapeake Hospitality and the CEO of Duetto, David Woolenberg, discuss revenue management tips and tactics.

#349: Dr. Osterholm Separates Fact from Covid Fictions Nov 16, 2020

Dr. Michael Osterholm, who was just appointed to President Elect Biden's Covid Task Force, returns to give us an update on where things stand with COVID-19 regarding vaccine potential, what we need to do no, and if another lockdown is required or likely.

#347: Live from Live! Casino Resort Maryland! Nov 12, 2020

Jake Joyce is the Chief Marketing Officer at Cordish Gaming, a leader in casino-resort design, development and operations. Since its opening in 2012, Cordish Gaming has been operating Live! Casino Hotel in Hanover, MD, located along the Baltimore-Washington corridor and one of the largest commercial gaming, retail and entertainment destinations in the United States. In 2019, Cordish Gaming broke ground on two new casino properties in the Commonwealth of Pennsylvania totaling nearly $1 billion. Pittsburgh opens next week while one in Philadelphia opens early next year.

#346: Hotel Zena Loves Fantastic Ferocious Females! Nov 10, 2020

We are live the brand new Hotel Zena, a upscale hotel from Viceroy Hotel Group focused on celebrating amazing women. We talk with Natalie Vachon about the property and how it's empowering women. Plus we get to see lots of incredible artwork too.

#345: AHLA CEO Rogers on Post Election Analysis Nov 10, 2020

We speak to AHLA President/ CEO Chip Rogers about the ramifications and opportunities for hoteliers, a stimulus package and what's happening on the streets of DC right now.

#344: AAHOA CEO on Election and Hotel Biz, Plus, Airports and Hotels with J.D. Power Nov 06, 2020

We'll start with a conversation on what the potential election outcome means for the hotel business and travel with Cecil Staton, the CEO of AAHOA. Then we talk to Michael Taylor from J.D. Power about the 2020 North America Airport Satisfaction Study followed by Andrea Stokes talking updating us on the brand new Third-Party Hotel Management Guest Satisfaction Benchmark.

#343: Hotel Valuations, Financing and What it Means to You Nov 05, 2020

Michael Shindler of Four Corners advisors returns with an update on the "Business of Hotels" and how it is affecting what hotels are worth, how likely we'll see a mass selloff, and what investors on the sidelines are thinking.

NVNT: Marriott's New Sales Strategy! Massive Meetings Business Gain! Bye Tegel! Nov 05, 2020

Marriott International looks to sell daily office space while Knowland Kristi White reports huge jump in meetings. Plus, we bid farewell to an old airport. Watch now!

#342: Luxury Resort Terranea Reinvents Sales & Marketing Approach Nov 03, 2020

Agnelo Fernandes, Chief Strategy Officer & EVP of the Terranea Resort, a luxury resort in southern California, discusses being creative with luxury in the covid era. It's all about how getting creative, micro market marketing and anticipating new ways guests want to experience a luxury hotel product.

#341 Hotel Feel Good Story! Inspirational Women Win Competition, Get $50,000 Deal Equity. Nov 02, 2020

World's Top Concierge Sarah Dandashy, then Tracy Prigmore on "She Has A Deal," a competition to help women investors break into hotel ownership. Read about it here: http://novacancynews.com/article/she-has-a-deal-announces-pitch-competition-winning-teams/

Bonus audio podcast! Lodging Econometrics and the Future of New Hotels Oct 31, 2020

In a special podcast feed only show we catch up with Bruce Ford, SVP of Lodging Econometric to talk about the hotel industry landscape, what's changing and what to expect in the future in terms of consumer demand, owner opportunity, the new hotel construction pipeline and more.

New Vegas Casino! Hotels keep opening!! Oct 31, 2020

Circa Resort & Casino Las Vegas, the first new build downtown casino resort in 40+ years opens in Las Vegas. Plus, the latest hotel openings and new construction pipeline numbers revealed by Lodging Econometrics.

Abu Dhabi in the spotlight Oct 30, 2020

We talk to Melanie Leitgeb and Camila Carrascal Rodriguez from the W Hotel Abu Dhabi about how they provide quality service during a pandemic, especially when hosting major UFC fights.

We Go to School with Pharos Resources Oct 26, 2020

We speak to Rachel Phillips-Buck of Pharos Resources about making students' lives easier while at school, how schools can better engage students, and how this all actually applies to the hotel business.

Ed Hoganson, Crestline Hotels and Resorts' EVP, CFO & Chief Investment Officer Oct 23, 2020

Ed Hoganson, Crestline Hotels and Resorts' EVP, CFO & Chief Investment Officer discusses the essential role of people in the hotel business, how the company is seeing increasing hotel demand every month since July, the disparity between urban and suburban hotels, the company being ranked #1 by JD Power for Guest Satisfaction Among Third-Party Hotel Management Companies and of course many other critical issues you need to hear about.

Hotels are Distressed! Here's Your Hotel Financing Primer Oct 22, 2020

Industry expert Dr. Dr. Donald W. Wise ▣ Hospitality Real Estate Investment Banking, he founded CBRE and is CEO of Turnbull Capital Group, joins the show to talk about hotels in distress. While things are glum for many, he shares ideas and suggestions to get hoteliers back on track. Plus, we demystify hotel financing and explain all sorts of jargon such as LIBOR to help you better understand how it all works.

NVNT: Motel 6 Fires Ad Firm in Racial Kerfuffle! Best TSA day since Covid! Oct 21, 2020

The screened 6.1 million passengers nationwide last week (October 12 through October 18), the highest weekly number since the coronavirus pandemic began. United Airlines launching new routes, Motel 6 CEO fires ad agency over racially charged comments.

Choice Hotels Wants Minority and Veteran Hotel Ownership Oct 20, 2020

We talk to John Lancaster, Regional VP of Emerging Markets, Franchise Development and Owner Relations at Choice Hotels International. Topics include how to get underserved communities a path to hotel ownership, how to get hotel financing if you never owned a hotel, and information on some resources offered by Choice Hotels to help those interested in hotel ownership.

NVNT: Investors Bet Big on Hotel Projects! 90% Americans Say Help Small Biz Oct 17, 2020

A new survey commissioned by the American Hotel & Lodging Association shows 90% support a new stimulus bill to help distressed small businesses and employees. Plus, new hotel based on Atari video game system and one from Universal Music Group. Watch for details!

Julienne Smith Joins Us to Talk Development With IHG Oct 16, 2020

We speak to Julienne Smith, SVP of Development for IHG Americas, about how brands can continue to grow responsibly during the pandemic and an exciting new brand, voco Hotel Brands.

Creating Great Spaces with Suzie Hall, President of Cornerstone Design Oct 14, 2020

We get to speak to the President of Cornerstone Design, Suzie Hall, about the future of hotel design, a new covid-19 standardization solution, how hotels are pivoting to earn more revenue and more.

NVNT: Amazing Hotel Revenue Generating Ideas Oct 14, 2020

We're looking at great examples of how hotels are driving traffic to their hotels through impactful packages, as well as offering places for students to learn and parents to work while having fun too. Plus, the first show in Vegas returning, we give details!

Red Lion Hotel Corp's CEO & EVP Oct 13, 2020

Red Lion Hotel Corporation CEO John Russel and EVP Harry Sladitch provide a company update in conjunction with their company's annual conference.

The Sands Set Stage for Modern Vegas. Here's How! Oct 12, 2020

David G. Schwartz, the Director of the Center for Gaming Research and instructor at the University of Nevada, Las Vegas, about Las Vegas, the gaming industry in general, and his new book At The Sands, which focuses on the history of the Sands casino resort. It's a blast of a history lesson where The Mob and Sinatra took center stage.

Leadership Lessons from Former Disney Exec Dan Cockerell Oct 09, 2020

We follow up with Dan Cockerell about his new book, and critical leadership skills you need to know, we promise, his new book "'How's the Culture in Your Kingdom," offers advice you have never heard or seen before!

NVNT: Sonesta Getting 98 More Hotels!! Travel Searches Up to 2021! Oct 08, 2020

Service Property Trust yanks more than 100 properties from Marriott International in soured management deal and gives Sonesta 98 of them! Skyscanner releases top 10 destinations people are looking to visit when covid crisis clears.

The Roxbury Hotel is Fantasy World Come to Life Oct 07, 2020

We speak to Gregory Henderson, co-owner, of the Roxbury Hotel in the Catskills about their unique hotel which features fantasy themed cottages. You won't believe this incredibly detailed designed hospitality fantasyland. Also, the hotel was recently featured on the CBS Morning News, which crashed their website for days.

Subscribe to our newsletter. Text Hotel to 66866 Visit www.novacancynews.com

Mental Health, Hospitality and Helping us Heal Oct 07, 2020

Our health is essential! And we're all dealing with the psychological fallout from covid, especially in the hotel business. We speak to Dr. Erin Berman of the National Institute of Mental Health about how to handle our mental health challenges during this time of crisis.

Luxury Hoteliers Say Worst Over! CA Gov Newsom Vetoes Anti Hotel Owner Bill Oct 06, 2020

No Vacancy News video report. Forbes Travel Guide survey on how #luxuryhotels see their business chances, plus CA Governor, vetoes law to offer newly open jobs first to employees who lost them as result of declared state of emergency. Watch now!

Bill Walshe, CEO of Viceroy Hotel Group Oct 06, 2020

We speak to Bill Walshe, CEO of Viceroy Hotel Group, one of the industry's top leaders in the luxury segment. We discuss being a leader in crisis, reinventing urban business, international markets, recovery and much more.

#HospitalityStrong! Where Your Donations Went! Oct 05, 2020

Today we share how your donations to the hospitality fund were dispersed.

An Equal Workplace is a Successful Workplace Oct 02, 2020

Peggy Berg shares how she's is championing for diversity in hospitality through The Castell Project. and what you can do in your company to create a vibrant, diverse and successful company.

Congress Must Act Now!! Oct 02, 2020

Calls for hotel Biz Congressional Reaching Fever Pitch. Wildfires wreck havoc on CA resorts and wineries.

Live From Vegas! ParkMGM / Nomad Reopens! Oct 01, 2020

Anthony Melchiorri is live in Vegas this morning while I tough it out in the home studio at 12p EDT. Excited to feature great MGM Resorts International execs such as Chuck Bowling, President Mandalay Bay Resort and Casino and Luxor Hotel & Casino; John S. Flynn, VP; and Stephanie Glanzer, CMP, Chief Sales Officer, MGM Resorts. This show will be amazing Be sure to tune in live right here.

Drive Local Tourism Now! Sep 30, 2020

Natasha Caputo, Director of Tourism, Westchester County Tourism & Film and Sean Meade, President, Westchester Hotel Association, and GM of the local Cambria Hotels, the Cambria hotel & suites White Plains - Downtown discuss the realities around driving tourism.

NVNT: Domio Execs Resign Under Airbnb Cloud. FL Reopens as CA Keeps Tourism Shuttered Sep 29, 2020

Domio's top two leaders resigned on Friday night turning this company upside down. We share what happened. See their CEO on August 5 episode of No Vacancy Live. Then, Glenn makes plea for CA to reopen places like Disneyland to save tourism industry.

Critical AHLA Update with CEO Chip Rogers Sep 28, 2020

Chip Rogers rejoins the show to give us an industry update as Glenn cannot not take political BS right now and demands relief for the hotel business. Chip shares what he is doing to make government work for it's people and how there's billions of dollars allocated to assist hoteliers, but for some reason cannot be released. Plus, Glenn shares his love for Mountain Shadows where he stayed last week on an assignment and loved how they made his covid hotel stay a successful one.

Ron Pohl, Best Western's SVP & COO Sep 25, 2020

Ron Pohl is an incredible hospitality executive, currently serving as SVP/COO of Best Western Hotels & Resorts. This is a wide ranging discussion focused on how BW is navigating this crisis, unexpected bright spots, a call for Congress to provide more relief and much more!

Omni Hotels Expanding in Pandemic. Here's How They're Doing It! Sep 23, 2020

David Harker(Corporate Executive Chef) and Devin Burns(VP of Rooms & Food and Beverage) at Omni Hotels. They're opening a brand new hotel next week and we discuss the challenges and opportunities of debuting the Omni Viking Lakes during a global pandemic, how it affects property offerings and a deep dive into the way they think about F&B.

The European Hotelier Covid Perspective Sep 22, 2020

We speak to the EVP of Barriere Group, Alexandre Desseigne-Barrière, about how the recovery in Europe is going and what that means for US travel.

U.S. Travel Association CEO Getting Us All Back to Business Sep 22, 2020

We all know travel is essential. We talk to Roger Dow, President & CEO, of the U.S. Travel Association about how we can all get back to business! Plus, how US Travel promotes travel around the world, where you can find pockets of business and more.

Bonus Show! Bruce Ford Shares Your Forward Looking Strategy Sep 19, 2020

Bruce Ford makes his triumphant return to No Vacancy with a show that shares how he thinks hoteliers should look at how to maximize business success in Q4 2020 and into next year.

Sonesta CEO Flores' Business Building Secrets Sep 18, 2020

Sonesta International Hotels Corporation landed a deal to add 103 hotels this fall. President & CEO Carlos Flores discusses the deal, how his company is hiring NOW, customer loyalty myths, business philosophies and more!

Revenue Generating Ideas! Plus, live on location! Sep 17, 2020

We're live from the Courtyard by Marriott downtown, located adjacent to ground zero. We're discussing cash generating ideas with Kristi White of Knowland and Paul Lee, the hotel's GM.

NABHOOD Conference Special Edition Sep 15, 2020

Andy Ingraham, Founder/President/CEO, of NABHOOD, the National Association for Black Hotel Owners, Operators and Developers spearheads a show on black entrepreneurship and the hotel business. Featuring: Michael Thomas Paz, Ph.D., Professor, Cornell University Michael Cheng, Interim Dean, Florida International University, Chaplin School of Hospitality & Tourism Management Deanne Williams, Bethune Cookman Warren Thompson, Thompson Hospitality Raoul Thomas, Founder & CEO, CGI Merchant Group & The Gabriel Miami Craig Livingston, Managing Partner, Exact Capital Group Habte Sequar, Principle, Lima Hotels, LLC.

Newest AAHOA Board Member Bharat Patel Sep 15, 2020

We speak to Bharat Patel, the secretary of AAHOA, about how he is adjusting his strategy to keep his hotels profitable. And what he wants out of his time as an AAHOA board member.

Advantage Hotel CEO Reinventing Franchising? Sep 13, 2020

Remington CEO on Mental Health For Team and Self Sep 10, 2020

Mental health is one issue that's been way under discussed during this crisis. Today, we spoke to Remington Hotels CEO Sloan Dean about what they're doing to keep their team and himself mentally and physically fit. They've got new programs and resources that are making a real difference for people under intense stress and pressure.

The World's Best Concierge Sep 10, 2020

Sarah Dandashy is one of the world's top concierges and was named World's Best in 2015. She's also the brains behind askaconcierge.tv. Topics discussed include the role of the concierge, building own business and personal brand, and more.

The Tables Turn Sep 08, 2020

Glenn gets the tables turned on him for today's show and becomes the interviewee!

Covid Truths! Dr. Michael Osterholm is Nation's Top Infectious Disease Specialist Sep 05, 2020

No politics, just straight truth! Dr. Michael Osterholm, director of the Center for Infectious Disease Research and Policy at the University of Minnesota, joins Glenn and Anthony for a special edition show.

Graduate Hotels and Reinventing Revenue Generation Sep 04, 2020

Graduate Hotels' Senior Vice President Sales and Revenue Management, Steven Gottlieb and Chris Green, CEO of Chesapeake Hospitality discuss revenue generation strategies, switching target customers, creating places people still want to inhabit and why Glenn hasn't gotten a haircut.

Hotel Schools, Education and Covid Learning Conundrums Sep 03, 2020

Dr. Peter Ricci from Florida Atlantic University about the current state of hospitality programs, what schools are doing to elevate students, how students are learning during the covid era and a lot of practical, real world career advice you don't need to be in school to learn.

HVS Shares Hotel Valuation Trends and Future of Hotel Deals Sep 02, 2020

We speak to the President & CEO of HVS Stephen Rushmore, Jr, about some critical hotel investment related topics. Topics include valuation trends, marketplace opportunities, independent vs. branded hotel investments, how banks perceive the hotel business and more.

Latest Hotel Biz Stat You Must Hear About: Labor cost rising? Sep 01, 2020

We hear from Andrea Stokes of JD Power who shares insights from the 2020 North American Hotel Guest Satisfaction Index. But first, Del Ross of Hotel Effectiveness shares some startling data about hotel level hourly salaries.

Major Management Company President Mike Marshall Take Truth Serum Aug 28, 2020

On today's show we discuss unions, the need for more government assistance in our industry, how lenders and potential buyers are responding to the recovery and more. Featuring Mike Marshall, President of Marshall Hotels.

Property Level Opportunities and Challenges Aug 27, 2020

John Donio, Daytona Inn(NJ), and Nick Rimedio, La Peer Hotel(CA), join the show along with Chesapeake Hospitality CEO Chris Green to discuss local operations from coast to coast. Yes, this show is very positive! :-)

Borgata President Melonie Johnson Joins Us Live from the Casino Resort Aug 26, 2020

We speak to the President & COO of the Borgata Hotel Casino & Spa in Atlantic City, Melonie Johnson, where we talk about taking over the premier resort during COVID and the significance of her being the first Black female to be named president of an Atlantic City casino.

Michael Suomi Excels at Iconic Hotel Design! Think TWA Hotel! Aug 26, 2020

With more than 30 years of architectural and interior design experience, Michael built his career at prominent hospitality focused firms including Chicago-based Jordan Mozer and Associates and New York-based Rockwell Group. He was Principal and Vice President of New York-based Stonehill Taylor, where he pioneered and helmed the award-winning hospitality interior design division until starting his own firm last year. He has designed hotels such as the TWA Hotel and Conrad in NYC.

Bonus Show: Glenn speaks with Podcast Pioneers and Comedians, A Mediocre Time With Tom & Dan! Aug 24, 2020

For some Saturday fun, we’re discussing reinvention of one’s life and career. We speak to Tom Vann and Daniel Dennis of the Tom & Dan show about turning a radio career into a successful online endeavor, their passion for hotels and the people that run them (they live in Orlando!) and share the customer’s perspective about what hotels are doing right and where changes need to be made.

Sixty Hotels' Michael Pomeranc - From Immigrant Family to Hotel Superstar Aug 21, 2020

Michael Pomeranc, owner of Sixty Hotels joins the shows and shares an inspiring hotel history lesson while providing an honest assessment of the NYC hotel business.

What You Can Learn From the Tourism Authority of Thailand's Tourism Strategy Aug 20, 2020

We talk to Steve Johnson, Marketing Manager, for the Tourism Authority of Thailand to get a check on the situation overseas, how the Authority is planning to reinvent its tourism model, and what American based hoteliers can learn from this strategy.

Anthony Makes a Plea to Congress Aug 19, 2020

Anthony Makes a Plea to Congress with an incredible new video. Then, we hear from the amazing Shannon McCallum, Chairman of the Board for the Nevada Hotel and Lodging Association.

The GM of the Country's #1 Hotel! Aug 18, 2020

We speak to Manuel Martinez, GM of The Mark, to talk about how they were able to be voted the #1 hotel in the Continental U.S. during a pandemic!

AAHOA CEO Cecil Staton Aug 14, 2020

AAHOA President & CEO Cecil Staton shares an update from AAHOA's virtual conference, and shares the latest from the organization's efforts on Capitol Hill.

AAHOA Vice Chair Vinay Patel Aug 13, 2020

It's day two of #AAHOCON20 and Vinay has a report on what was said during the general session, his thoughts on the convention, and insights on and project financing in the age of covid-19.

AAHOA Chairman, Biran Patel Aug 13, 2020

Kicking off our trio of shows celebrating AAHOA during their virtual annual conference this week, we have AAHOA Chairman Biran Patel.

Capitol Hill Update with Chip Rogers and Hotel Hackathon Winners Aug 12, 2020

Chip Rogers, President & CEO of the AHLA provides an update on PPP, unemployment benefits extension and other critical insights from Capitol Hill. Then, the winners of a global student hospitality hackathon competition. See all of the finalists for the hackathon

@ https://uh.edu/hilton-college/hc3/finalist-hacks-2020/

Hotel Labor Recovery Snapshot! Aug 09, 2020

We hear from Del Ross, Chief Revenue Officer of Hotel Effectiveness, to give us some updated numbers on recovery. We also discuss managerial tips and how to pivot into new positions if you've recently lost yours.

From Airbnb Host to CEO of Accommodations Company Aug 06, 2020

Jay Roberts, CEO of Domio, started out renting an apartment in New York City to international tourists. It set him in on a course that would lead him to start an aparthotel company. Now, he is CEO of a thriving business that's grabbing the attention of the hotel community.

BroughtonHotels Sees a Future After This Mess Aug 04, 2020

Larry Broughton, CEO of broughtonHotels, discusses the company's short term strategy, long term recovery, and how he is personally dealing with the emotional and psychological fallout of Covid on himself and his team.

Live from Mohegan Sun Aug 02, 2020

Glenn and Anthony are broadcasting live from Mohegan Sun, a massive casino resort complex in Connecticut. On the show President and General Manager of Mohegan Sun, Jeff Hamilton.

Hotel Business vs the Business of Hotels Jul 30, 2020

We speak with Michael Schindler, President of Four Corners Advisors. He has decades of experience on the financial side of the business. We discuss the financial reality of the big players in the business that own many properties and what their reality is like. We demystify the real estate side of the business, discuss the CMBS issue and lots more insider insights.

Vulnerability Is a Strong Leadership Trait. Here's Why! Jul 29, 2020

We speak to Greg Aden, founder of Aden Leadership and Chris Green, CEO of Chesapeake Hospitality. It's a wide ranging conversation about leadership, including how being a great leader also mean being vulnerable.

Boutique Hotel Biz Advantage? Kimberly Christner, CEO of Cornerstone Hospitality Jul 28, 2020

We are joined by Kimberly Christner to hear how her company is working through the recovery, including leading the charge on a newly opened hotel! Plus, why she ultimately sees this period of time as one with unfettered opportunity.

Are In-Person Events Possible? We Talk Conventions with AAHOA Jul 24, 2020

We talk to VP of Events for AAHOA, Akshar Patel, about the viability of in-person events in the future, as well as how they're handling this conference's annual event will be going all virutal. Plus, the cancellation of HX: The Hotel Experience. Also, Chris Green, CEO of Chesapeake Hospitality.

CitizenM Reinvented Hotel Expectations. Can They do it Again? Jul 23, 2020

Robin Chadha, Chief Marketing Officer, of CitizenM discuses brand essence, how they achieved it, and how they happened to reinvent the business travelers hotel expectations. Now, how will the brand adapt to a post Covid reality?

NABHOOD CEO on State of Industry Diversity Jul 22, 2020

Andy Ingraham, President and CEO of NABHOOD returns to discuss the organization's plan to create more black hotel industry leaders.

Charlestowne Hotels On Managing Through Extended Crisis Jul 21, 2020

We are joined by the team of Charlestowne Hotels to talk about their recovery and the state of the independant hotel. What types of hotels are performing? Which are not? Plus, their dire warning on the future of business travel.

Serta Simmons is launching new anti-microbial mattresses. Here's the scoop! Jul 18, 2020

We investigate an exciting new bedding technology guaranteed to make guests sleep better at night. Steve Tipton, VP with Serta Simmons joins us for a wide ranging discussion about this new technology.

Two Steps Forward, One Step Back! HotelAVE CEO Michelle Russo Jul 18, 2020

Wyndham EVP and Chief Development Office Chip Ohlsson and then Calvin Stovall Jul 16, 2020

Chip Ohlsson is Wyndham Hotel & Resorts' EVP and Chief Development Office. They've got a new Microtel prototype as well as industry insights! Then we hear from Calvin Stovall, a hospitality lifer, about how to ensure your guest experience during these difficult times.

Inventing The Drew Las Vegas Jul 15, 2020

Today we go behind the scenes with the team creating The Drew Las Vegas, one of the most exciting projects happening in the hotel business today. The Drew will be a 3,700 room-ish casino gaming resorts in Las Vegas opening 2023. Here's the scoop on what to expect when it debuts!

Casino Resort Design Icon Roger Thomas and Todd-Avery Lenahan of Wynn Resorts Jul 14, 2020

Design Icon Roger Thomas and Todd-Avery Lenahan join Glenn and Anthony to discuss Wynn Resorts, design during recovery, and everything else you want to know about hospitality design! Yes, we talk about their process and how they accomplish the incredible things they do!

What's the Future of Hotel Design? And Murder House Flip! Jul 10, 2020

Today we're focused on amazing design. Do pre-covid trends matter anymore? How will hotel and residential design change going forward, if at all? Plus, I complain about hotel room design elements that make me angry. Guests include TV personality and designer Mikel Welch and //3877 partner David Tracz! Watch now, then let me know your top hotel design pet peeve.

Rob Palleschi CEO of Motel 6 Loves Economy Hotels. Here's why Jul 09, 2020

Returning to the show is Rob Palleschi. He's he CEO of G6 Hospitality. They operate brands like Motel 6 and Studio 6. He shares the state of the company how they laid off hardly anyone, its relationship with owner Blackstone, and how the brand seems to be doing great in terms of rate and occupancy and how her feels east coast expansion is their next big move. Plus, he swears to not launch any new brands!

Deep Dive into State of Airlines, and New PR Techniques Jul 09, 2020

Today we feature Mike Taylor of JD Power. We discuss what airlines are dog it right and wrong in the covid world! But first we talk to PR pro Amy Ogden about new PR concepts to help you make more money.

Chip Rogers is Country's Top Hotel Biz Lobbyist! Then Summer Travel Trends! Jul 06, 2020

William "Chip" Rogers, President and CEO of American Hotel & Lodging Association shares Capitol Hill update. Plus we discuss PPP, travel tax credits, and a potential new anti-business move in San Francisco that could cause many hotel to shutter permanently! Then we speak to Rebecca Alesia with SmartFlyer r who shares where and how people are vacationing this summer!

Biran Patel on Role as AAHOA Chairman! Mint House Is Great Concept! Here's why! Jul 03, 2020

AAHOA's newest Chairperson, Biran Patel, provides an update on the association, the state of the hotel business and how they're transitioning from a live in-person annual conference to a virtual format this year. Then we speak with entrepreneur William Lucas. He founded Mint House, which features hotel conveniences meshed with a short term rental mindset. Here's why we've been preaching this is the next big ownership trend!

Travel Expert Peter Greenberg! Jul 03, 2020

Award winning travel journalist Peter Greenberg. He's a multiple Emmy-winning investigative reporter and producer, and is America’s most recognized, honored and respected front-line travel news journalist. Known in the travel industry as “The Travel Detective,” he is the Travel Editor for CBS News, appearing on CBS This Morning.

Hotels In Extreme Danger as Covid Re-surge Sets In Jul 01, 2020

The hotel biz is under assault from both inside and the outside. Certain hotels are revealed to have poor cleaning methods, while those refusing to wear masks may irreparably damage the desire to travel. Anthony Melchiorri and I debate this in a firecracker segment. Then, Daniel Abernethy, President, Atrium Hospitality joins to talk about their recovery.

Gaylord Hotels are Back! SVP of Brand Shares Details! Jun 30, 2020

We talk to Michael Stengel(SVP of Gaylord) about the reopening of the properties. He discusses how busy they are this summer for familes, doing renovations during this downtime, partnering with meeting planners for future successes, and great stories from his time running the Marriott Marquis in Manhattan during the 9/11 era.

Hotel Doc on Covid Update and What To Expect Jun 27, 2020

Dr. Primas joins us for this special edition to talk about where we stand with COVID-19.

Leadership Lessons with Former Disney Exec Dan Cockerall and HI Covid Update Jun 27, 2020

Great interview with leadership expert Dan Cockerell, president of Cockerell Consulting Group and former VP at Disney's Magic Kingdom. Also, Lynette Eastman (General Manager of Surfjack Hotel & Swim Club) and W Chris Green, CHA, CEO of Chesapeake Hospitality.

Iconic Hotelier Harris Rosen is an Inspiration to Us All Jun 27, 2020

Iconic hotelier Harris Rosen discusses the toll the pandemic has taken on him and his company. But he's also continued to pay employees, give them great health care and supports the overall community guided by his unyielding principals. But first, Aimbridge Hospitality SVP Rich Cortese is giving Puerto Rico's essential workers free vacations at his hotel, with meals included!

Examining New Hotel Cleaning and Safety Products Jun 26, 2020

We learn about a variety of products available now for hotels that can help create customer confidence. We're joined by Stephen McKay of Almo Corporation, Spence Levy of Air Essentials Inc., and John Wills.

Jamaica is Tourism Dependent. Here's how They Plan to Save It Jun 26, 2020

Donovan White, director of tourism for Jamaica, joins to Glenn and Anthony to talk about the state of travel to the popular tourist destination and then we hear about the amazing work the University of Houston is doing.

Hotel Biz Needs More Black Execs & Owners! Jun 23, 2020

We're joined by Andy Ingraham, CEO of National Association of Black Hotel Owners, Operators, and Developers. He discusses the need for increased hotel ownership and why there is not enough black representation in the C-suite.

Then, we talk to Hans van der Reijden, Founder & CEO of Ithaka Hospitality Partners, about the state of his company as we move further into recovery. He worked with Horst Schultze and was integral in founding Capella Hotel Group.

Hotel Biz Icon John Russell, CEO of Red Lion Hotels Jun 19, 2020

We are joined by CEO John Russell to discuss Red Lion Hotels.

Indoor Skiing! Stories of Action Park! Jun 18, 2020

We speak with Joe Hession, CEO of SNOW Operating. He owns North America's only indoor ski hill. Plus, he bought Mountain Creek, home of the infamous and now closed Action Park amusement park known as the most dangerous theme park in history. Then we speak with Wade Breitzke of WeCreate, a branding company. He shares what you need to do to break into the customer's consciousness.

Post Covid Handling Guests is Changing! Jun 17, 2020

We speak to some previous guests to get updates on their markets and companies.

What Margaritaville is Doing to Boost Business! Plus, Hotel Financing Problems Jun 16, 2020

Margaritaville's Chief Investment Officer Evan Laskin with valuable travel insights. Then, hotel owners are suffering! We speak with Vimal Patel, CEO of Q Hotels and Parth Patel, MM, President of Development, VIPA Hospitality, on CMBS problems, operational concerns and the straight truth about brand/franchisee relationships.

NEWH Awards and Designer Discussion Jun 15, 2020

Today we celebrated the id awards and had a great panel discussion for NEWH, The Hospitality Network's South Florida's chapter. Featured are Malcolm Berg, Principal of EoA Group | Malcolm Berg! Callin Fortis BIG TIME STUDIOS and Leslie Schultz, Interior Image Inc.

What to Expect at Post Covid Las Vegas Casino Resorts! Jun 13, 2020

We went to every open casino on The Strip on opening day, report on new safety protocols and what the experience was like as the city reopened. Plus, we talk to Cerissa Olson about bringing the hospitality community together in these tough times and we learn another tasty drink for the weekend!

Hilton CFO Kevin Jacobs!! Knowland's Kristi White Jun 11, 2020

Joining today are the CFO of Hilton, Kevin Jacobs; and Kristi White of Knowland.

What Hotel GMs are Thinking Right Now! Jun 10, 2020

We turn back to property GMs to get an update on what's happening. Then we speak with the CEO of Nomadix, Ted Helvy.

Jay Caiafa, COO IHG Americas and Todd Raburn, VP Atrium Hospitality Jun 08, 2020

We have Jay Caiafa(COO, IHG Americas) with an update at IHG, then we hear from Todd Raburn(Atrium Hospitlaity) to hear how they are working towards recovery.

Podcast Exclusive: Deconstructing the future of travel culture during recovery Jun 08, 2020

After any crisis, changes in traveler behaviors, expectations, and desires can shape. In this podcast, we talk with Amadeus and Hotel Mogel Consulting about what elements are disrupting the culture of travel, how this crisis is creating a renewed focus on the humanity in hospitality, and what actions hoteliers need to take during recovery to successfully adapt to this brave new world of hospitality.

Participants:

Katie Moro – VP of Data Partnerships at Amadeus

Larry Mogelonsky – Managing Partner at Hotel Mogel Consulting

Jay Stein, Dream Hotel Group's CEO Jun 06, 2020

Jay Stein, Dream Hotel Group's CEO reports on what his boutique hotels need to do to reopen successfully, Plus, they've got new deals!

Time To Generate Hotel Revenue Jun 06, 2020

We’re joined by Anthony’s partner in revenue management Jeremy Pinkerton, as well as Kate Burda, and Pete Dimaio, Director of Client Success of Fuel.

Vegas Reopens Report Jun 05, 2020

Glenn is in Vegas for the city's reopening. Here's the report!

CMBS Perils, Other Financing Issues AND Opportunities Jun 01, 2020

Today we have Mary Beth Cutshall, SVP at Hospitality Ventures Management Group, Peter Berkof PMZ Realty Capital LLC, and Michael Shindler, President Four Corners Advisors, Inc.. We talk $$, CMBS and potential hotel investment opportunity.

Anthony's 'Extreme' Moments & Tequila Drinks! May 31, 2020

Today we take a look at some of Anthony's favorite moments while recording Extreme Hotels. Then we make a cocktail featuring Milagro tequila.

Hotel Market Looking Up, but Insurance companies not Doing Their Part May 29, 2020

Glenn and Anthony are joined by Julian Buffam, Partner at New Castle Hotels & Resorts, W Chris Green, CHA, CEO of Chesapeake Hospitality and Sanjay Patel, President & CEO of MHG Hotels. The panel discusses the incredible uptick in hotel business and bookings, the sense that the industry will continue moving in the right direction, and more. Also, we discuss a lawsuit focused on insurance companies NOT paying out business interruption claims.

Glenn & Anthony Talk to Tourism Boards May 28, 2020

Today's show featured how CVBs plan to 'drive' busines in the coming months. Joining are Mitch Whitten, EVP Visit Fort Worth; Mary Quinn Ramer, President at VisitLEX; and Julie Wagner, CDME, CEO of Beverly Hills Conference and Visitors Bureau!

Legendary Hotelier Horst Shultze May 27, 2020

Today's show features legendary hotelier Horst Shultze! He's synonymous with Ritz Carlton and is known for reinventing the notion of service in the hotel business.

Future Opportunities Luxury Travel with NetJets and Exclusive Resorts May 22, 2020

Glenn & Anthony are joined by James Henderson, CEO of Exclusive Resorts, and Steve Malvesta, RVP with NetJets and W Chris Green, CHA, CEO of Chesapeake Hospitality.

MGM Exec on Vegas Reopening Plan! Plus, CEO of American Gaming Association! May 21, 2020

We speak with Bill Miller, President/ CEO of American Gaming Association; then John S. Flynn, MGM Resorts about the company's plan to make people feel safe when the properties reopen. Then we get a hotel data download with Cindy Estis Green of Kalibri Labs.

AHLA Amazing Comeback Plan! Aimbridge's SVP and Chesapeake's CEO too May 20, 2020

Anthony and Glenn welcome back William "Chip" Rogers, President and CEO of the American Hotel & Lodging Association to discuss their new initiatives to drive travel and keep people safe when doing it. Plus, rich cortese, SVP Development & Ops Aimbridge Hospitality and W Chris Green, CHA, CEO of Chesapeake Hospitality joint he conversation before Nick Rimedio, GM of Kimpton Hotels & Restaurants' LaPeer in West Hollywood shares their comeback plan including how they just relaunched F&B service.

Property Level Conundrums May 19, 2020

What happens now at the hotel level? We chat with Bashar Wali, President of Provenance Hotels and Andrew Ashcroft, Managing Director Alaia Hotel and Resort in Belize. They share their future expectations and strategies to position their hotel companies for future success.

Wyndham Hotels Marketing Chief Says Summer Drive To Business Set to Soar. Plus Hawaii Hotels May 17, 2020

Today we featured the wonderful Lisa Checchio, EVP & Chief Marketing Officer Wyndham Hotels & Resorts. She's confident about drive to summer leisure business. Are you? Then we check in with Hawaii. Theresa van Greunen, APR, AVP, Corporate Communications Aqua-Aston Hospitality and John White, CRME, DOSM Kaanapali Beach Hotel.

Feel Good Friday #HireHospitality May 15, 2020

Today we featured on career reinvention, flexible thinking and more with Tim Chatfield, CEO of Jitjatjo. Then, Anthony Melchiorri and I learn how to make a bourbon inspired cocktail! You'll feel good after this one!

What's Next For Hotel Tech and also Future F&B Service May 14, 2020

Join Anthony and Glenn as they welcome Robert Nyman of The Nyman Group. They've consulted with many of the major brands you know, but they'll never tell you who. He shares the future for hotel F&B service. But first Chris Hemmeter of Thayer Ventures and Alan Young of Puzzle Partners assemble the future of hotel tech.

Designing Future Hotels May 13, 2020

When it comes to hotel design, now what? We talked to the pros to unearth what the reality of the future hotel experience will be like and how design will be critical to adapt. We speak with Stonehill Taylor founder Paul Taylor, Sam Suleman, EVP of Equinox Hotels W Chris Green, CHA, CEO of Chesapeake Hospitality and Andrew Pennington with Porcelanosa. Watch now!

Best Western CEO David Kong Feels Good About Hotel Biz Rebound May 12, 2020

Best Western CEO David Kong gives us an update on Best Western Hotels & Resorts. Good news! While the company is expecting a big travel rebound, they've cut fees, postponed PIPs and done much more for it's member hotel owners. Listen now!

Hotel Biz Stats update! STR, CBRE and AirDNA May 08, 2020

Today we felt brave and examined hotel industry numbers. Jan Freitag of STR on hotel numbers, then Jamie Lane from CBRE and Scott Shatford, founder of Airbnb to share what the sharing economy sector will look like in the future. The good news, it's better than last week!

How Hotels Are Saving Money Now! May 07, 2020

Today we feature Mark Ricketts, President/COO McNeill Hotels; Kal Patel - CEO Crestpoint; Kerry Ranson, CDO HP Hotels and Rick West, Commercial Green Solutions. They join Anthony and Glenn to discuss clever ways they've found to reduce expenses

Motel 6 CEO Rob Palleschi Shares Why Budget Hotels are Doing Better May 06, 2020

Today we're joined by Rob Palleschi, CEO of G6, which operates Motel 6 and Studio 6. Plus, Chris Green is back from Chesapeake Hospitality as well as the CEO of boutique hotel company Access Hospitality.

Why Hotel Marketing is More Important Than Ever May 05, 2020

Today's show featured Rupesh Patel, a hotel owner in the trenches who's also done a great job at inspiring other hoteliers. Plus, Amanda HillsBalfour shares a global travel perspective and share info on a the #togetherintravel campaign she co-created alongside and with the World Travel & Tourism Council. Warning! Positive Travel Outlook ahead.

Hospitality Pros Getting into Healthcare Biz! Here's Why! May 01, 2020

Jonas Tanenbaum and Ken Honeycutt of Samsung discuss how many traditional hotel investors are finding hospitality success in the healthcare business. Plus, Stephen McKay of Almo. They join Anthony and Glenn who learn why, and how you can do that too.

Hotel University Leaders Talk Massive Change Since Covid Shutdown Apr 29, 2020

Stowe Shoemaker PhD. and Dean at Harrah College of Hospitality, University of Nevada, Las Vegas; Katie Davin, Assc Prof at International Hotel School at Johnson & Wales; and Peter Ricci, professor, Florida Atlantic University.

Top Hilton Exec on CleanStay Initiative Apr 29, 2020

Hilton announced its massive CleanStay initiative and we go straight to Hilton Global Head Phil Cordell to share critical details(50 min mark-ish) ! But first, Cindy Estis Green, CEO of Kalibri Labs with critical data based insights! Plus Brandon Turner, President and Ken Patel, MBA of Global Hotel Group; W Chris Green, CHA, CEO of Chesapeake Hospitality and Del Ross of Hotel Effectiveness provide future success strategies for your hotel

International Insight w Best Western GB CEO and more Apr 27, 2020

Rob Paterson, Best Western Hotels GB CEO is joined by Fabian Bartnick, founder of Infinito, a revenue management focused company out of Singapore. Plus, Hospitality Entrepreneur & Advisor expert David Turnbull! They provide a global perspective of the hotel business.

Marriott International Execs on Hotel Business During Covid-19 Apr 24, 2020

Marriott International in the spotlight today with Manuela (Manny) Rappenecker, VP & Global Brand Leader of Marriott Hotels and Zach Curry, VP, Brand and Global Operations - Premium Brands at Marriott International. We focused on the rebirth of travel, what customers will expect regrading cleaning protocols and more. Plus W Chris Green, CHA, CEO of Chesapeake Hospitality joins Anthony Melchiorri and me with his perspective.

RESCUE PACKAGE ALERT with AHLA's Chip Rogers! Apr 23, 2020

RESCUE PACKAGE ALERT!! Anthony Melchiorri and I spoke with William "Chip" Rogers, Pres/CEO of American Hotel & Lodging Association on latest rescue packages and how it affects hotelier. Also, Congressional candidate for NY-12 Suraj Patel on what he thinks the gov't needs to do to help small businesses. Plus, Grady Colin, managing director of the Garden City Hotel and Nick Rimedio Kimpton Hotels & Restaurants LaPeer.

The Most Connected Person in Hospitality, Jerry Inzerillo Apr 22, 2020

Yesterday’s show was so powerful we cut it into two parts! This is part two, which features Jerry Inzerillo, a visionary recognized for his trademark innovation and extensive network of global contacts in tourism, hospitality, entertainment, business and governmental affairs, cultivated during his 50-year career.

Part one features Greg Friedman, CEO of Peachtree Hotel Group and W Chris Green, CHA, CEO of Chesapeake Hospitality talk PPP, financing issues, and much more! Listen to part 1 here

Hoteliers Talk PPP, Hotel Financing and other $$ stuff Apr 22, 2020

Yesterday’s show was so powerful we cut it into two parts! Part one features Greg Friedman, CEO of Peachtree Hotel Group and W Chris Green, CHA, CEO of Chesapeake Hospitality talk PPP, financing issues, and much more!

Part two features, Jerry Inzerillo a visionary recognized for his trademark innovation and extensive network of global contacts in tourism, hospitality, entertainment, business and governmental affairs, cultivated during his 50-year career.

Radisson Hotel Group CEO Speaks! Apr 20, 2020

Jim Alderman was named CEO of Radisson Hotel Group just as covid-19 was closing down America. We talk to him about taking the reigns of the company and his go-forward strategy.

CBRE on Hotel Market Predictions Apr 17, 2020

Today's show featured incredibly amazing and emotional highs and lows. Jamie Lane Sr. Director, Economics & Forecasting at CBRE provides and update on the state of the hotel industry's real estate market while W Chris Green, CHA, of Chesapeake Hospitality gives his perspective. Then, Bianca Porto Barga joins. She was VP Membership, Performance and Distribution at Luxe Collection Hotels, but was sidelined by the virus. We hear her perspective and what's doing now to prepare for success and what you can do too!

What Travel Agents and Tour Operators are Seeing! Apr 16, 2020

Faisal Sublaban, President and CEO - Bonotel Exclusive Travel and Rebecca Alesiam, one of the highest performing travel agents join Glenn and Anthony.

Graduate Hotels President! Hospitality Students Speak Apr 14, 2020

Today's show was awesome! We featured David Rochefort, President of Graduate Hotels, W Chris Green, CHA, CEO of Chesapeake Hospitality, plus hospitality students join us to share their thoughts and experiences as they deal with the fallout of covid-19. Special thanks to NEWH and its New England Chapter for setting this up.

AHLA on Rescue Packages Update!! CEOs Rahinsky and Turman! Apr 13, 2020

Chip Rogers, President/ CEO of AHLA shares a legislative update on what's being done for hospitality businesses, then we chat with Tye Turman, CEO Propel Companies and a former 30 year team member at Marriott.

Best Practices For Key Recovery Strategies Apr 10, 2020

Lee Hunter, Hunter Hotel Advisors shares what is what like postponing his company's venerable industry conference, plus Kristi White, Knowland’s VP of product management on best practices for key recovery strategies.

Extended Stay Proving Resilient. Here's Why! Apr 09, 2020

Matthew Hostetler, SVP with Red Roof Franchising, Mark Skinner of The Highland Group and Gary Delapp, who recently debuted stayAPT Suites, a new extended stay brand. How will this category hold up in the future? We find out.

Essential Hotel Revenue Management Insight! Apr 08, 2020

Revenue Management is more essential than ever! We have W Chris Green, CHA, CEO of Chesapeake Hospitality, his VP of Revenue Strategy Cassie Bond, CHRM, CRME and Roy Madhok, CRME, CHIA, VP of Revenue Management for Real Hospitality Group.

Hotel Room Rates and Distribution Strategy During Global Crisis Apr 06, 2020

Today Glenn and Anthony Melchiorri were joined by Rod Jimenez, SHR, Sceptre Hospitality Resources, LLC's CEO and Chinmai Sharma, President, Americas of RateGain for Hospitality who shared some hotel revenue generating ideas for now, and when this crisis abates. Plus insights on how hoteliers are handling their hotel operations.

Feel Good Friday with Anthony and Glenn Apr 04, 2020

Feel Good Friday Show with Rubin Ervin, Anthony Melchiorri's friend whose a Hollywood audience hype guy. He keeps people engaged throughout TV show tapings. Laugh along with us!

What Industry Vendors are Doing and Thinking Right Now Apr 03, 2020

Today we put vendors in the spotlight! Yani Deros of CIRQ+! Bob Tomaso, MBA Magic Chef! Stephen McKay Almo Hospitality! W Chris Green, CEO Chesapeake Hospitality chimes in from operator side! Join Anthony Melchiorri and me to hear their real time experiences and how they're all focused on a team effort approach to get hoteliers through this crisis.

AAHOA Chairwoman Update; SMASHHOTELS EVP and More Apr 02, 2020

Today, Anthony Melchiorri and Glenn talk to Jagruti Panwala, AAHOA, Chairwoman who provides a legislative update as well as how people can apply for gov't SBA assistance, additional advocacy issues and more. Then, Cindy Herzog EVP, Operations with SMASHOTELS discusses how her company has pivoted and what they're doing next. Plus, Sean Worker, CEO of T5 Strategies-Building the future of Business, reports from Europe on what's happening there and shares great strategies to set yourself up for the future reality. This an audio version of a videocast.

The REIT Perspective: Ray Martz, Pebblebrook, CFO Mar 31, 2020

Today, Glenn and Anthony are joined by Ray Martz, Pebblebrook, CFO & Chris Green, CEO of Chesapeake Hospitality

Data Download: Travel Stats You Need To Know w/ STR, HotStats and JD Power Mar 31, 2020

Jan Freitag of STR returned to update us on occupancy and rates for hotels globally in the wake of this crisis. Then we heard from David Eisen of HotStats about some encouraging news coming out of the Asian hotel market. Does that bode well for North America and Europe's future? Then Michael Taylor of J.D. Power shared a new survey that says a 'solid majority of customers have faith in the overall travel industry, which is crucial for it to return to health.'

Extreme Makeover: Feel Good Friday Edition Mar 28, 2020

Today, Anthony Melchiorri and I featured #HGTV Extreme Makeover: Home Edition Designer Carrie Locklyn who shares stories from the set and reminices about her days working with Anthony on Hotel Impossible. Plus, Brian Newman, an incredible musician who has a residency at Nomad Las Vegas. First, Keith Kefgen on Servant Leadership and why Anthony was his 23rd pick (for real!) to be GM at The Algonquin.

Hotel Tech #37: Revenue Beyond Rates Mar 28, 2020

What if your independent property could generate a 27% increase in ancillary revenue? Learn about the process, the people, the technology to do just that, as Glenn and Estella visit with one of HSMAI’s Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization for 2019.

Guests: Linda Gulrajani, VP of Distribution and Marcus Hotels and an HSMAI 2019 Top 25 Extraordinary Minds Time: 15 min

CEO Of Virgin Hotels on Path Forward! We share Good and Bad of CARES Act!!! Mar 26, 2020

Today we spoke with Raul Leal, CEO of Virgin Hotels about how his business and the critical nature of great communication. Then we're joined by Michael Shindler, President at Four Corners Advisors before being joined by W Chris Green, CHA. CEO of Chesapeake Hospitality who's been reading the CARES Act and shares what's good and bad in it for hoteliers!

This CEO Is Making Tough Choices. Here's How he Stays Positive. Mar 26, 2020

Sloan Dean is CEO of Remington Hotels. He's been making some difficult choices in the wake of covid-19 and shares his experiences while delivering some positive messaging. Then Anthony Melchiorri and I are joined by Arun Upneja, Dean BU School of Hospitality Administration, Asst Prof Taylor Peyton, and Faculty Chair Leora Halpern Lanz, ISHC to discuss how students and teachers are adapting during this temporary new reality. This is an audio version of today's LinkedIn Live broadcast.

HSMAI CEO Offers Important Mktg Insight You Need Now! Mar 24, 2020

Today, Glenn and Anthony featured two guests. First up was Chris Green, CEO of Chesapeake Hospitality who is giving us regular real time updates on the issues he's dealing with at his near 40 hotels. Then, HSMAI President/ CEO Bob Gilbert who shared what his membership base is thinking, but more important how they're staying focused on brand and business building. This is an audio version of today's Live linked in videocast.

Hospitality Masters Come Together to Find Pathway Through Mar 23, 2020

Anthony Melchiorri and I speak with hotel developer David Messersmith JMJ Development, designer Brian G Thornton, purchasing pro Neil Locke @NEIL LOCKE & ASSOCIATES, L.L.C. and David James, III Astoria Compass supplier as to how they're processing the situation and how they're looking out for each other. Lots of tips on what to do now. This is an audio version of today's videocast.

Feel Good Friday with Hotel Business Owner and Green Beret Larry Broughton Mar 20, 2020

Anthony and Glenn hosted a show today focusing on feeling good in tough times. Larry Broughton shares how he's handling his current work and life experience and gives us all tools in which to better cope in these tough times. Then Bruce Ford of Lodging Econometrics shares tips on free ways to have some fun while we all sit this out. this is an audio version of today's videocast.

AHLA & AAHOA on Latest From Capitol Hill Mar 19, 2020

Anthony and Glenn hear from the hotel industry's top leaders on Capitol Hill! AAHOA CEO Cecil Staton and American Hotel & Lodging Association CEO William "Chip" Rogers discuss the latest impacts on the hospitality business and how they're advocating for hotel owner small businesses and the entire industry as well. This is an audio version of today's videocast.

Special Episode: Leading Hotel Mgmt Co's Share How They're Responding Mar 18, 2020

Today, Anthony Melchiorri and Glenn Haussman spoke with hotel management companies about how they're faring and what they believe is a path forward. Guests include Chris Green, CEO of Chesapeake Hospitality; Chairman Mike Hines and Chief Development Officer Kerry Ranson of HP Hotels. This is an audio version of today's videocast.

Special Episode: Lodging Advisors Hennessey on State of Hotel Property Level Financials Mar 17, 2020

Sean Hennessy is CEO, Lodging Advisors and Asst. Professor at NYU. He focuses on financial and operational analysis of hotel investments and shares what he is seeing in the hotel market. This is an audio version of today’s videocast.

Special Episode: STR on Financial Impact to Hotels from Covid-19 Mar 16, 2020

Glenn and Anthony spoke with Jan Freitag, SVP of STR to understand the financial ramifications to the hotel industry because of what is happening. Listen now for important information.

No Vacancy #198: AAHOA CEO On What We’ll do Next + Travel MD Shares Covid Truths Mar 14, 2020

First, Anthony Melchiorri and Glenn spoke with Dr. Primas, Travel MD from NYC. Anthony has known Dr. Primas since 991 from his days at The Plaza. With everything going on with the travel industry and the current health topic, we thought it best to talk to an expert. Here’s what he said. ( this also ran as part of the series Checking In with Anthony and Glenn.

Then Glenn speaks with AAHOA President/ CEO Cecil Staton. We're all in shock and suffering. We speak with the leader of the most powerful hotel organization in the world about what to do next.

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Bonus Episode: AHLA and Amadeus Help You Fight the Labor Gap! Mar 10, 2020

Finding and keeping the right operations staff has always been a fundamental challenge for hospitality. In recent years emerging problems have added to this challenge: an ever-growing labor gap, budget constraint, and a lack of people joining the hospitality industry, to name a few. We sat down with AHLA and Amadeus to understand what these challenges mean to hoteliers in 2020, and to discuss how leaders can personalize the staff experience to ensure teams feel valued and stick around for the long term.

Panelists

Shelly Weir, Senior Vice President of Career Development at AHLEF/AHLA

Orlando Acosta, Vice President of Customer Experience at Amadeus

No Vacancy #197: Clicking Into CLIC Mar 08, 2020

We discuss the biggest issues covered during the California Lodging Investment Conference.

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No Vacancy #196: Radisson’s Reinvention with SVP Kristen Richter Mar 01, 2020

First, Glenn shares his thoughts about surviving Las Vegas after staying 11 nights. Plus, Mike Durre from Dine Inn Recruiting on how to find staff and keep them engaged.

Then, Glenn speaks with Kristen Richter, SVP & Chief Commercial Officer with Radisson Hotel Group.

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Hotel Tech 36: Is Revenue Management Stuck in a Rut? Feb 26, 2020

Hilton makes 50,000,000 rate updates with the help of a revenue management system (RMS) every single year. Conversely, an 1,800-room branded hotel in New York City, up and until recently, had employed a team of 11 people to manage revenue via spread sheets. RMS or not, your hotel is making revenue decisions every day. Our guest, Max Starkov, along with Glenn and Estella, break down the difficulty of competing without an RMS and why the lack of adoption from independent hotels has gone on for so long.

Guest: Max Starkov, former President & CEO, HEBS Digital, now Founder & Director

Time: 34 minutes

No Vacancy #195: Short Term Rentals Economics Revealed Feb 22, 2020

First, Glenn shares his thoughts about attending the Forbes Verified Luxury Summit in Las Vegas where he hosted a panel.

Then, we chat with Jamie, Lane, senior managing economist of Econometric Advisors and CBRE Hotels Americas Research shares insights from a new report published by CBRE about the growth of the short-term rental business and its resulting impact on valuations of US hotels.

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No Vacancy #194: Iconic Investor Mit Shah! Forbes Travel Guide Reveals 5-Star Hotels! Feb 15, 2020

First up, Amanda Frasier, EVP- Standards and Ratings with Forbes Travel Guide shares highlights from this year’s 5-star award recipient hotels, as well as insights to how hotels can achieve that rating while highlighting some standouts and up and comers.

Then, we chat with Mit Shah, CEO of Noble Investment Group, the consummate hotel industry entrepreneur. He shares his strategies for success in life and business. Plus, Mit reveals which hotel brands he invests in most and how he's keeping his hotels profitable as expenses rise and rate gains slow.

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Hotel Tech 35: Rise of the Tech Stack Marketplace? Feb 12, 2020

Mews, apaleo, Siteminder and Impala are all trying to be like Salesforce, will it work in hospitality? The former CEO of StayNTouch blew up LinkedIn with this question--at last count, with 43 comments and 53 reactions. So, we'd thought we'd bring this 'hot' topic to the show. Listen in! Guest: Jos Schaap, former CEO of StayNTouch, former SVP at Micros, and hospitality technology entrepreneur Time: 25 min

No Vacancy #193: Time for Google to Freak You Out! Feb 08, 2020

First up, Stuart Butler, COO, Fuel shares why you need to be worried about Google affecting your business and what to do about it.

Then, we chat with Dan Cummins in an encore interview. He’s a renowned comedian, television producer and host of the Timesuck, a comedic historical podcast. But he’s also an active touring stand-up comic who’s been on shows like Conan. He’s on the road constantly, and that means staying in plenty of hotels. We get the hilarious guest perspective of life on the road.

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No Vacancy #192: ALIS Wrap Up! Ron Pohl, SVP & COO, Best Western Hotels & Resorts Feb 02, 2020

First up, Glenn and Bruce Ford of Lodging Econometrics analyze ALIS 2020.

Then, we chat with Ron Pohl, SVP & COO, Best Western Hotels & Resorts about World Hotels’ newest brand, the state of BWH and much more.

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Hotel Tech 34: Drive Guest to your hotel with technology and loyalty programs! Jan 28, 2020

CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty and what else is working for hoteliers.

Guest: Ryan MacDonald, VP of Revenue Management & E-Commerce, Palm Holdings

Time: 33 min

Sponsors: apeleo and cendyn

No Vacancy #191: ESA On How They Reinvented Property Prototype Design Jan 25, 2020

First up, Matthew Humphreys, GM at Hyatt Regency San Francisco. He shares his story about an innovative way he created more sellable space in the property. Get inspired!

Then, we speak to a panoply of ESA folks including Jim Alderman, EVP and CDO, Amy Hollis, Director of Design, Extended Stay America, Paul Fraser, VP, Construction at Extended Stay America and Philip Lee, Director Of Construction.

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No Vacancy #190: Hilton’s New ‘Tempo’, Plus, Backstage w/ Sonesta GM Jan 18, 2020

First up, Jay Wiendl, he’s the GM at Sonesta Resort Hilton Head Island discusses what it takes to run the resort and connect with customers.

Then, Phil Cordell, Global Head of New Brand Development at Hilton, reveals everything you need to know about Tempo by Hilton, a new brand focused on the modern achiever.

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Hotel Tech #33: Closing the Digital Marketing/ Revenue Management Gap Jan 14, 2020

Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel’s challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying technology, empowering both disciplines to work towards the same goals? Our guest, Dan Wacksman, walks us through what brings these two groups together so we can book more rooms and be more profitable.

Guest: Dan Wacksman, Principal, SASSATO LLC, Sr Advisor at McKinsey & Company, and former Sr VP, Marketing and Distribution at Outrigger Hotels & Resorts

Time: 30 minutes

Bonus Episode: Mark Woodworth, Gary Mendell and Shatterproof Jan 13, 2020

Addiction in hospitality is 2x national average! We’re discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that’s honoring Woodworth.

The reception honors Woodworth an integral part of uniting hospitality industry leaders to raise awareness and shatter the stigma of addiction.

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No Vacancy #189: An Alaskan Hospitality Adventure; And the Master Hotel Opening GM Jan 12, 2020

First up, Dieter Schmitz, area GM with the Lore Group, who’s become a specialist at being a hotel’s opening GM. We discuss this unexpected career journey and his most recent assignment, the Riggs Washington, DC.

Then, Steve Solari of Meir Lake. He took and abandoned sleep away camp in the Alaskan wilderness and turned it into a luxury hotel and event center. And it’s crushing it. Here’s how he did it.

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No Vacancy #188: Master of Nightlife Scott Gerber of yes, that Gerber Company! Jan 05, 2020

First up, Director of Food & Beverage Eric Willhite at The Mayfair Hotel who shares what it takes to build a successful hotel F&B program from scratch. This conversation uses the rebirth of the historic hotel as a model to success.

Then, the incredible Scott Gerber of Gerber Group. We hear the history of how he and his former partner Rande Gerber created their winning business, how they created the Whisky Blue brand you’ve experienced at W Hotels, the story behind the bars they run at the TWA Hotel and The Campbell and what you need to know about the future of the bar business.

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No Vacancy #187: How Las Vegas Food Scene is More Important Than You Know! Dec 28, 2019

First up, Las Vegas foodie insider Al Mancini shares the latest in food trends in, how it affects our national cuisine and all the amazing new off Strip places that have opened from chefs that trained under industry superstars.

Then, Olivier Dubreuil, VP Culinary Operations at Venetian and Palazzo Hotel shares what it’s like serving literally millions of meals every year. Think 2,800 pounds of bacon weekly, 130,000 pounds of red meat annually and lots of other massive numbers.

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Bonus Episode: LinkedIn Live on 2020 Hotel Biz Trends Dec 23, 2019

We went live with Rick Garlick of Magid to analyze, evaluate and uncover the newest and emerging trends in the hospitality industry. Some questions we grappled with:

• How can you differentiate a hotel in a crowded market?

• What technology do guests really want?

• Which ‘enhancements’ actually create more guest stress?

• Can we try a technology that failed?

No Vacancy #186: WaterWalk Pres; Plus, Genealogical Tourism Trend Dec 21, 2019

First up, Glenn discussed genealogical tourism and the desire many of us have to explore our roots. Lots of insight on this amazing trend and some cool stories too with CIE Tour’s Elizabeth Crabill.

Then, it’s a deep dive into what is happening at WaterWalk International with its President Mimi Rogers.

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Bonus Episode! Glenn and Anthony go LIVE!!! Dec 19, 2019

Glenn's using LinkedIn Live now, so here's his first foray into the new medium. This is an audio only version. Let us know how he did!

No Vacancy #185: LeBlanc’s Betting on The ‘Best;’ What’s the Plan? Dec 15, 2019

First up, Glenn hosted RLHC’s annual conference in Vegas this past week and shares his observations before going to an interview with Rocco Bova, GM - Chable' Resort, a luxury level wellness focused Mexican resort.

Then, Brad LeBlanc, Chief Development Officer, Best Western Hotels & Resorts, gives an update on the company and their go forward strategy.

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No Vacancy #184: Embassy Suites’ Global Head Roberts + Behind Scenes of Massive NY Hilton Dec 07, 2019

First up, Krystal Eng, Director of Operations at New York Hilton midtown. Learn what it’s like running one of the largest hotel complexes in New York City.

Then, Alan Roberts, Global Head of Embassy Suites gives insight into the state of the brand and it’s customers.

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No Vacancy #183: Personal Empowerment! A Rising Hotel Company and Personal Empowerment! Dec 01, 2019

First up, Amanda Saye, VP Operations and Kevin BrooksKevin has a account Managing Director at GreenTree Hospitality Group, then, author and Marriott Exec Christine Trippi;

Plus, Biran Patel on 2020’s AAHOA annual conference and his journey on the AAHOA Board. Plus, what he’s thinking about during his year as Chair.

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No Vacancy #182: AAHOA’s Astounding Ascent Nov 23, 2019

Recorded live during HX: The Hotel Experience Powered by AAHOA

First up, Neal Patel, AAHOA Secretary on what it’s like being the youngest secretary ever to hold the office, how he achieved this accomplishment and what he’s going to do in the next few years as he takes his journey to AAHOA Chair.

Plus, Rachel Humphrey, COO & VP of Franchise Relations at AAHOA, joins Glenn and Hotel Impossible’s Anthony Melchiorri for a supercharged crossover podcast with Checking In with Anthony and Glenn.

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No Vacancy special: The New AAHOA CEO Interview! Nov 19, 2019

It's official! AAHOA has it's new CEO, Cecil Staton. And we got him on the mic for an introductory conversation where we learn his background, his qualifications and how he plans to get settled into this new role!

Hotel Tech #32: Gobbling Up Group Business Nov 19, 2019

In today’s show we discuss the importance of group business and how it relates to a hotel’s healthy bottom line. Topics include how to win group business in all economic times by avoiding commoditizing the group experience for better pricing power, reinventing the sales experience, avoiding cookie cutter responses and more.

Guest: Bob Post, CEO. Knowland Time: 28 minutes

No Vacancy #181: The Wide World of Westin with Marriott SVP Brian Povinelli Nov 17, 2019

First up, Andrew Nielsen, GM, The Current Hotel, Autograph Collection on his experience opening up a new hotel and creating community impact.

Plus, Brian Povinelli SVP, Global Brand Leader for Westin, Le Meridien, Renaissance, Autograph, Tribute & Design Hotels. In this show we focus on Westin and how it’s affecting the full service hotel business.

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Bonus Episode: Dispensed Amenities Set to Rule Hotel Bathroom Nov 14, 2019

Recently Branded hotel groups such as Marriott and IHG have announced plans to eliminate the use of single use plastic bottle amenities in all their guestrooms within the next couple of years. In addition, California just passed

AB1162 requiring hotels to use 6 oz or larger bottles in the showers of all guest rooms by 2023. NY State has proposed something similar and will take up the issue in Albany when the legislature convenes in January.

These 2 new Drivers of #DispensedAmenities have turned what was a growing trend in hospitality into a stampede.

Ian Wallace, President –Dispenser Amenities

Raymond Ferretti – Vice President Marketing & Brand Development– Marietta Hospitality

Ray Burger, President – Pineapple Hospitality

No Vacancy #180: Giving Jobs to Vets, plus ESA’s Alderman & Siteline’s Pres Nov 09, 2019

First up are Lauren Bacon, Senior Manager, Military Programs at Hilton & Noelle Jewell, Hilton Worldwide Sales Manager discussing Operation Opportunity, a program created by Hilton supporting military vets and their spouses.

Plus Jim Alderman, EVP & CDO of Extended Stay America with a company update; then Kirk Pederson, President of Sightline Hospitality on consolidation to create a new management company.

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Bonus Episode! Guest Reviews WILL Affect Your Revenue. Do This Now! Nov 06, 2019

Today we investigate why travelers care so much about reviews of your hotel before they book, and while addressing the importance why hoteliers must care. Experts from Zingle, Volara, Swire Hotels, and Knowland give their take on guest reviews, the keys to creating positive reviews, and the impact that the guest stories told online have on their revenue potential.

We speak with:

o Patricia Shea, VP of Sales, Knowland

o Dave Berger, Co-Founder and CEO, Volara

o Ford Blakely, Founder and CEO, Zingle

o Mihai Bote, formerly the Director of Technology, Swire Hotels

No Vacancy #179: We’re Curio(us) About Hilton’s Tapestry of Upscale Collection Brands Nov 03, 2019

Jenna Hackett is Global Head of Curio Collection and Tapestry Collection by Hilton where she’s responsible for the strategic direction, vision, growth and performance of the Curio Collection and Tapestry Collection brands.

First, Eugene Jung and Michal Jung; owners of Portland, OR’s Pips & Bounce share why they invested in a bar focused on ping pong and what this means for your hotel business. Find them at pipsandbounce.com

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Bonus Episode: Hotel Staff Can Help of Hurt Your Reviews. Here's Why That Matters Oct 29, 2019

What do travelers trust more when they are looking to choose travel accommodations? The advertising a property shares or the reviews of fellow travelers who have visited a property first-hand? A majority of travelers rely heavily on reviews to validate a hotel's marketing efforts before they book. We spoke with Alliants, Hilton Hotels, and Loews Hotels to better understand why they believe hotel staff are the key to better reviews, and where the future of the staff experience is headed.

Participants:

Janet Butler, Hilton Hotels

Barry Phillips, Loews Hotels

Andrew Pirret, Human+

No Vacancy #178: Chip Rogers is Out to End Human Trafficking! Oct 27, 2019

Chip Rogers, President & CEO of AH&LA shares his experience during first year running AH&LA as well as critical industry issues and what AHLA is doing to stop human trafficking.

First, Johnathan Capps, VP of Revenue at Charlestowne Hotels, on the rise of secondary markets, why Charlestowne loves the trend and how they plan to continue dominating those markets.

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Hotel Tech 31: 5G, the IoT, and Your Hotel Oct 22, 2019

5G is coming, and it'll empower an IoT (Internet of Things) revolution. What does that mean for your hotel? With the adoption of IoT--think Apple Watch, Smart TVs, Amazon's Alexa, etc., 5G could become table stakes for your hotel as guest demands mirror the same experience they have at work and home. A huge opportunity is coming for your hotel and how it will engage its guests. Michele Depré, from Verizon, breaks it all down for us. Guest: Michele Dupré, Group Vice President, Verizon Enterprise Solutions Time: 21 minutes

No Vacancy #177: Radisson’s Development Renaissance/ World's Best Bars! Oct 21, 2019

Aly El-Bassuni, SVP, Franchise Operations, Americas at Radisson Hotel Group shares company update on franchise sales, brand changes and more including landing Treasure Island in Las Vegas and several NY properties.

First, Amanda Frasier, EVP, Standards and Ratings, Forbes Travel Guide reveals the world’s best bar and what they doo to make them the best.

View the 2019’s World’s Best Hotel Bars Announcement: http://novacancynews.com/article/forbes-travel-guide-unveils-2019s-worlds-best-hotel-bars/

To view the full Verified List for 2019’s World’s Best Hotel Bars, visit https://www.forbestravelguide.com/collections

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Bonus Episode: Great IDeaS to Stay Competitive in 2020 Oct 16, 2019

After 10 years of good times the industry is facing decreasing margins and supply growth outpacing demand. How do you compete in times of increased uncertainty? Listen to my conversation with IDeaS Chief Evangelist Klaus Kohlmayr about the state of the industry and what action hoteliers need to take to remain competitive in 2020.

visit. www.ideas.com

Business of Hotels #11: The Great Convergence Oct 15, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss how the traditional hotel business, the sharing economy, co-working, co-living and more are transforming the future of the hotel business into something new.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

No Vacancy #176: Remington Hotels Hits its Stride; GM of Westin Nashville Share Ops Secrets Oct 13, 2019

Sloan Dean, COO and Jarrad Evans, CIO of Remington Hotels explain their corporate strategy, the state of the hotel business as they see it, and discuss their portfolio and what it’s like having a property in Alaska.

First, Jeff Crabiel, GM Westin Nashville discuses what it’s like running his hotel, catering to the convention crowd, the explosive growth of the hotel business in Nashville and lots more.

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Bonus Episode: Turning Local F&B Experiences into Higher Hotel Revenue Oct 09, 2019

The key to a traveler’s heart nowadays seems to be through the stomach. Food tourism already makes up over a quarter of total travel revenue, and it is expected to grow significantly in the next 5 years. Not only are food and beverage (F&B) experiences a giant source of additional revenue, but prosperous hoteliers have already discovered that these experiences are a lucrative source for driving loyalty. Listen in to learn about this growing trend and why hotel revenue strategies and loyalty programs could benefit from a culinary focus.

Guests:

Lauren Rothrock, VP of Web and Video Solutions, Travelclick

Allison Page, Founder and CPO, Seven Rooms

Hotel Tech 30: Is Your Hotel Ready For Conversational eCommerce? Oct 08, 2019

What is conversational ecommerce? Our guest explains that it’s the intersection between messaging apps and shopping, empowering brands to interact directly with consumers. How does this impact the guest journey? The guest experience during their stay? Your hotel revenue? Only one way to find out…listen in now!

Guest: Lex ten Veen, EVP Strategic Partnerships, Uberall, former CEO of Navads

Time: 28 min

No Vacancy #175: World Hotels CEO on BW Deal; Plus; Cheap Money and What it Means For You! Oct 06, 2019

Some more insight gleaned at The Lodging Conference. We speak with Geoff Andrew, CEO of World Hotels about why they were acquired by Best Western Hotels & Resorts.

First, Peter Berk, PMZ Capital on state of hotel financial markets as interest rates are at “generational lows” according to Berk.

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No Vacancy #174: Industry Icon Kirk Kinsell & Jenn Gribble, Vice President, Atwell Suites, IHG Sep 29, 2019

This past week we had The Lodging Conference in Phoenix AZ and Glenn up his analysis on the event from all perspectives. Then we learn about the new Atwell Suites brand by IHG in an interview with VP Jenn Gribble. They’re making a play for what they call the long stay of four to six nights.

Then Glenn speaks with industry icon Kirk Kinsell. From leading IHG and Loews, to starting his own investment company, we take a look at his career, his various leadership positions, what he’s up to now and his advice for the next generation of hoteliers.

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Hotel Tech 29: Google’s Efforts to Simplify the Hotel Guest Journey Sep 25, 2019

Glenn and Estella are joined by Cliff Galitz from Google Travel to break down Google’s efforts to simplify the guest’s travel planning process and how to secure your hotel strong leads by leveraging Google My Business and all the cool intelligence and automation wrapped up in Google Hotel Ads.

Guest: Cliff Galitz, Partner Development Manager, Google

Time: 18 minutes

No Vacancy #173: Selina Taps into Gen Z/ Millennial Travel Zeitgeist/ Best Worst Airlines Sep 22, 2019

According to the execs at Selina, the brand is not just a hostel, it’s a place to connect with others. It’s also a place for creating community and coworking. Essentially, it’s the future of hospitality, a trends Glenn has been squawking about for years. He talks to Ravi Govada, Head of Global Market Research at Selina about the brand and how it’s leveraging the latest trends.

But first, Glenn and Michael Taylor, Travel Practice Leader of J.D. Powers discuss being satisfied with airlines, and which ones are doing what right!

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No Vacancy #172: Hotels on the Hill Political Blowout Special Sep 14, 2019

We attended the Legislative Action Summit this week and caught up with AAHOA Chair Jagruti Panwala, Congressional Representative Ed Case, Best Western Hotels & Resorts’ COO Ron Pohl.

But first, Glenn and his special cohost Anthony Melchiorri discuss the major issues affecting the hotel business in this unique crossover with the Checking in with Anthony and Glenn podcast!

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Hotel Tech 28: Customer Experience 2.0 and your hotel’s reputation. Sep 10, 2019

Savvy hoteliers are taking control of their hotel’s reputation with guest feedback technology, but it’s their embrace of Customer Experience 2.0—dealing with issues, real-time, and putting that data in motion, that is making a huge difference. Why is this different than historical hotel surveys? It’s easier than ever to engage with a guest while still in-house, gathering positive, and negative feedback, but most importantly, allowing issues to be resolved before the guest leaves, before they bash your brand online. The scintillating Mareesa Hoglund from SocialSurvey, joins Glenn and Estella to talk us through using technology to keep your hotel’s reputation immaculate.

Guest: Mareesa Hoglund, Customer Success Manager, SocialSurvey

Time: 22 minutes

No Vacancy #171: The Red Roof Round Up Sep 07, 2019

Recorded during Red Roof’s brand conference this week, Glenn chats with both red Roof President Andy Alexander and Chief Development Officer Phil Hugh. They discuss the annual conference, respective brand updates and much more.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Business of Hotels #10: Budgets, Budgets, Budgets Sep 05, 2019

Hey hoteliers! It's budget season.

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss what you need to be thinking about most when it comers to figuring out next year's spend for your hotel assets.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

No Vacancy #170: IHG Trashes Tiny Amenity Bottles; New Hotel District Transforming This City Sep 01, 2019

Grand Rapids wants your business, so they created a special Hotel District. What it means and why this might be a great idea for your community. We chat with George Aquino, vice president and managing director, AHC+Hospitality to learn more.

Then, with Lindsay Wilkinson who is Director, Corporate Responsibility – Environment and Commercial Integration at IHG shares why the company is jettisoning it’s small amenity bottles in favor of bulk dispensers and what it means to both guests and hoteliers. Plus, what else are companies thinking about to be good stewards to the universe.

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Breaking News Bonus! Aimbridge and Interstate to Merge Aug 29, 2019

Big news from Aimbridge Hospitality and Interstate Hotels & Resorts as they announce plan to merge. Bruce Ford of Lodging Econometrics and Glenn break the deal down and analyze the ramifications. What do you think of the deal and how do you think it'll affect the overall hotel business

Watch the video version on FB, LinkedIn, You Tube and at NoVacancyNews.com

Hotel Tech #27: How AI and machine learning will make hoteliers more money while making guests happy! Aug 27, 2019

Hoteliers have been talking about collecting data for years, but have struggled to turn it into something practical. Now, the advances in technology and processing power are allowing the use of machine learning to leverage that data in meaningful ways. But, what does that really mean? Kelly McGuire sits down with Glenn and Estella while at HITEC to break all down for us.

Guest: Kelly McGuire, PhD, Revenue Management, Cornell and former Sr VP, Revenue Management at MGM

Sponsors: Cendyn and GCommerce

Time: 25 minutes

No Vacancy Bonus Episode! Protect Your Staff Now! Aug 26, 2019

Here's a vibrant discussion on staff security and safety. This panel was hosted by Glenn Haussman and features:

Adrienne Weil – VP of Strategic Partnerships, AHLA
Parminder Batra – Co-Founder and CEO, TraknProtect
Steven Norris – VP of Business Development, BluIP
Einar Rosenberg – Chief Innovation Officer, Creating Revolutions
Robb Monkman – Founder and CEO, React Mobile

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #169: Esports for Hoteliers! Get Ready for Makeready! Aug 25, 2019

In our first segment, Fabian Bartnick shares details on a new Esports league for Revenue Managers. It’s coming this fall so the question is, do you have the mettle to win? Join now at https://www.therevenueleague.com/

Then, Christine Magrann, COO of Makeready on creating winning hotel brands that stand out in their markets.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #168: Homewood Suites Mexican Adventure w/ Rick Colling, Global Head Aug 15, 2019

In our first segment, Glenn gives us a quick update before heading into a chat with Nicolas Martinez who develops hotels for Hilton in Mexico. What’s his job like? How does it differ being in Mexico with so much territory? We find out!

Then Rick Colling, Global Head of Homewood Suites by Hilton go deep with the brand to explore 30 years of history, where the brand stands now with a smidge fewer than 500 hotels and plans for the future. Plus, we learn how Rick got started in the hotel business and his career journey.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #26: Breaking Down the Challenges and Opportunities With Your Hotel’s PMS Aug 13, 2019

Seasoned Revenue Manager, Collette Barss, joins Glenn and Estella on the floor at HITEC 2019 to talk about moving the use of a hotel’s property management system beyond simply ‘check-in’ and ‘check-out.’ But, the PMS is siloed is it not? Where can we go from here and what’s on her wish list? Listen in to found out!

Guest: Collette Barss, Revenue Manager, Portola Hotel & Spa

Time: 21 minutes

No Vacancy #167: This Dream CEO Returns, Plus Creating Amazing Outside Spaces Aug 11, 2019

In our first segment, Derek Gagne, Associate Principal, EDSA shares how outdoor spaces of hotels and resorts are being reinvented with elements such as swim up suites. We look at projects such as Venetian Las Vegas, Hard Rock Hotels in FL, and Atlantis.

Then Jay Stein, CEO, Dream Hotel Group, discusses how the brand continues to be a powerful boutique offering for customers and the investment community. He also reveals a new project and how the brand loves secondary markets.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Business of Hotels #9: It's Getting Strange Out There! Aug 09, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman delve into the strange state of the hotel business' financial health. Is it up, is it down, does it matter? And of course, what YOU can do about it.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

Bonus Episode: Personalization, Guest Experience and the CRS Aug 06, 2019

For this bonus episode we present a panel discussion focused on personalization, guest experience and the CRS, which was recorded during Amadeus' annual customer conference.

Panelists:

Curtis Brewer – SVP, Reservations and Website Solutions - TravelClick

Will Darrah – VP, Reservations – TravelClick

Ted Horner - Managing Director - E. Horner & Associates

Tim Kinsella - SVP Global Sales, CRS/PMS/Payments – Amadeus

Patrick van der Wardt - VP Product Strategy, Amadeus Hospitality Platform - Amadeus

Moderator: John Burns – President - Hospitality Technology Consulting

No Vacancy #166: MEININGER Hotels Wants to Take Over America! Hot New Hotel Construction Markets Alert! Aug 04, 2019

In our first segment, Bruce Ford, SVP, Lodging Econometrics shares the latest stats regarding the new hotel construction pipeline. We learn which markets are hot, which ones are way too hot, and lots more.

Then Hannes Spanring, CEO, and, Ben Cary, SVP, Development USA with MEININGER Hotels share the 20 year old history of this hotel/hostel hybrid, how the brand has suddenly found itself in the middle of major hotel industry trend, and the company’s North American expansion strategy.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Checking in Flashback! Their first show ever Jul 31, 2019

Have you heard Checking in with Anthony and Glenn? Well, it’s the show’s one-year anniversary this week! Travel Channel’s Hotel Impossible host Anthony Melchiorri, and No Vacancy’s Glenn Haussman teamed up for the ultimate podcast. Episodes focus on the hotelier’s life, career improvement, dealing with all that life throws at you and lots of great behind the scenes stories from the hotel business circuit.

Here's a look listen back to the first ever episode where hosts Anthony Melchiorri and Glenn Haussman dissect the trend while providing a pathway for hoteliers to succeed in the ever-morphing hospitality space.

Subscribe today at: iTunes, Google Play, Stitcher

Find us on Facebook: https://www.facebook.com/Checking-In-with-Anthony-and-Glenn-206606453345737

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Instagram: @TravelingGlenn

Twitter: @TravelingGlenn

Hotel Tech #25: Let’s Rally! How Collaboration Between Sales, Marketing, & Revenue Management Can Drive the Highest Profit In Your Hotel. Jul 29, 2019

Keeping Sales, Marketing, and Revenue Management on the same page in a 20-property boutique hotel collection is no small task. This is not a big brand, with big brand support. These small departments are crafting unique experiences from the mountains to the sea. Dan Rollins from Auberge Resorts Collection joins Glenn and Estella and walks them through how these teams decide on a single source of truth, from which systems, and who sees the most relevant data for them, how to set goals, take action, and what to expect as a result. What should they expect? “…understanding guest behavior, what’s driving them, what’s making them happy, what doesn’t—and booking a better mix of business.” Learn more by listening in now!

Guest: Dan Rollins, Corporate Director, Revenue Manager, Auberge Resorts Collection

No Vacancy #165: Focus on Home2 Suites with Global Head Adrian Kurre Jul 28, 2019

Recorded live in San Antonio with Home2 Suites by Hilton Global Head Adrian Kurre, this show discusses the state of the extended stay brand, the health of the extended stay market and what’s new and upcoming for this Hilton brand.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #164: Jeff Wagoner, CEO of Outrigger, and opportunities in Colombia Jul 21, 2019

First up Jason Bennett, CMO of Lifeafar, He discusses investing in hotels in Colombia and Puerto Rico, as well as the state of the respective regions.

Then we speak with the CEO of Outrigger Hotels and Resorts Jeff Wagoner about how he’s transforming a formerly family owned company into an international hotel powerhouse.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #163: Big $$ Cannabis; Plus, Major Leisure Travel Trends Jul 14, 2019

First up is Stuart Butler, COO, Fuel Travel who shares the results of the company’s latest edition of its annual Leisure Travel Study. Get your copy at https://www.fueltravel.com/2019-leisure-travel-trends-study/.

Then we speak with Kenny Dickerson, Co-Owner & Managing Member at COACHILLIN' who shares his reluctance in getting into the cannabis business. Here’s what changed his mind and is making him millions. Plus, Roger Bloss joins to complement his appearance on No Vacancy this past spring.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #162: Leadership Lessons for Career Empowerment Jul 06, 2019

First up is Jared Williams, GM of the Canvas Hotel Dallas who shares what it takes to redevelop a hotel into a new design forward, neighborhood focused property that people will pay a premium for.

Then we speak with Greg Aden, Leadership Coach and Business Consultant who shares some great advice on how to rev up your career whilst also learning to be a better human being. And Glenn gets some valuable parenting advice.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #24: Skift's HITEC Take Jul 02, 2019

Sean O'Neill, Reporter covering travel technology at Skift joins Estella and Glenn on the Hotel Tech podcast for a special show covering the technologies he was excited about during HITEC 2019.

No Vacancy #161: How European Management Companies Are Different! Also, D.R. Tourist Death Mystery Jun 30, 2019

First up is Rebecca Alesia of SmartFlyer with a discussion on how travel consultants are dealing with the mysterious tourist deaths occurring during the past year in the Dominican Republic. Then, she shares how multi-generational travel planning is changing with the new Wanderlist program from Virtuoso. Here’s how it may affect your hotel business.

Then, we speak with Remko West, a European hotel executive whose management company Xotels is looking to expand stateside. We look at how this company operated differently than similar American companies, and uncover the company’s growth strategy.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #23: HITEC Wrap-up w/ HFTP Board Pres and Industry Icon Scot Campbell Jun 27, 2019

Scot Campbell is the President, Board of Directors, with the Hospitality Financial and Technology Professionals (HFTP). They're the good folks behind HITEC.

Scot is also CTO, North American Concerts with Live Nation, and also happens to be in the Hospitality Technology Hall of Fame!

We recorded with him on the HITEC show floor to discuss the biggest tech trends he sees relevant to the future of the hotel business. It's all in this show and you do not want to miss this one.

Bonus Episode: Forging Money Saving Partnerships Jun 26, 2019

Today we're uncovering how working with multi-line reps and industry distributors will save you money.

Plus, if you want to save money on your hotel's internet connectivity every single month, listen to this show now!

Guests: Mark Wright, Principal, The Wright Hospitality Group Las Vegas

Robert Voorhees, Almo Pro/AV

*sponsored

Hotel Tech #22: The Tech of HITEC Jun 25, 2019

The Hotel Tech Podcast was podcasting on the HITEC show floor, and we have many great interviews we'll be running during the next couple of weeks.

Today, it's a roundup of interviews focusing on great tech companies and leaders. In this show Estella Hale, Chief Evangelist with SHR and co-host Glenn Haussman share their impressions of the trade show before going to interviews with:

Todd Davis, CEO of SkyTouch Technology

Michael Bennett, SVP of Global Marketing with Cendyn

Luis Segredo, CEO and Laurent Idrac, COO at hapicloud.io

Parminder Batra, CEO, TrakNProtect

#160: Summer In The City at Embassy Suites Seattle Downtown Pioneer Square Jun 23, 2019

Each month this summer we’re on location sharing the scoop behind the scenes at hotels we think rock. This month we went to the Embassy Suites Seattle Downtown Pioneer Square.

First up is Nicholas Kuhns, General Manager at Embassy Suites by Hilton Seattle Downtown Pioneer Square shares success secrets to running a property catering to business people, Alaskan cruise goers, folks attending events at the adjacent stadiums and more.

Then, it's Greg Steinhauer, President, American Life, the company which developed this mixed-use complex. We hear about the economics behind this project, how they got it built on the site of the old King Dome.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #159: The Elements of a Strategic Deal, and How to Make One Jun 16, 2019

First up is Lou Plasencia, Chairman and CEO of The Plasencia Group. He shares what hoteliers need to be thinking about when looking for deals and provides some great insight gleaned from decades in the business.

Then, Glenn sits with Sean Hehir, Managing Partner of Trinity Investments, LLC, who provides insight on the state of the deal making market. Then he reveals what he thinks makes for a great deal using some recent investments as an example of the company’s strategy

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Biz of Hotels #8: NYU and the Hotel Business Check-up Jun 11, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss everything you need to know about the NYU Hospitality Investment Conference. From the vibe, the seeming lack of big announcements and analyze the state of the hotel business.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

Hotel Tech #21: 5G Is Coming. Will Your Hotel Be Ready? Jun 10, 2019

Go back to when 4G came out. No one could have imagined the impact it would make on our lives. There was no Uber, Instagram or Snapchat prior to 4G. 5G has the potential to revolutionize how hotels market themselves, engage with guests while on-property, and mange day-to-day operations. The press is out on 5G but when will it really be ready to make a difference? When should your hotel be ready to invest, and in what will it be investing in, exactly? One thing is for sure, the ultimate 5G experience is not anything like the 5G we know today. So, what’s in store for hoteliers? Jake Moskowitz, from Emodo, an Ericsson company, joins Glenn and Estella to break down what we know today, what is possible and when.

Guest: Jake Moskowitz, VP of Data Solutions, Emodo

*Checkout Emodo’s new podcast, Five: The 5G Podcast for Marketers.

No Vacancy #158: CEO Spotlight on Peter Strebel, Omni & NYU Conf Wrap-Up Jun 09, 2019

First, Bruce Ford, SVP Lodging Econometrics, and David Eisen, Director of Hotel Intelligence and Customer Solutions at HotStats record with Glenn at the close of the NYU Hospitality Investment Conf and share their thoughts.

Then, Glenn sits with Peter Strebel, CEO, Omni Hotels & Resorts to discuss his career arc, his first year as a CEO and how Omni differs from other hotel companies.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

No Vacancy #157: Hiring Secrets from Hilton’s Global Recruitment VP Jun 01, 2019

First, Richard Mogensen, GM of Streamsong Resort, talks about crafting the 16,000-acre resort retreat and the importance of golf. Their three courses were just ranked #2, s#3 and #4 in Florida by Golfweek Magazine.

Then, Sarah Smart, VP Global Recruitment at Hilton, shares about how Hilton finds the right people to fill the massive employment gap in the hotel business. She’ll give you insight into great hiring practices too.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Business of Hotels #7: Essential Owner Tech May 31, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss the importance of specific hotel tech to enhance property operations and profits.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

No Vacancy #156: Stop Food Waste Now! Death of Room Service and What to Do About it May 26, 2019

First, Bryan Estep, Chief Revenue Officer at iSeatz on how to make money off food as room service declines.

Then, Chi Lo, Sustainability & Social Responsibility, Pacific Asia Travel Association (PATA) on a new study regarding food waste and how to stop it.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #20: Artificial Intelligence--an Exciting Time for Hotels May 23, 2019

"It's like discovering a map that will take you to buried treasure that you didn't realize existed." In this episode, with the help of our very special guest, Glenn and Estella, simplify what AI and machine learning 'is doing' and 'will do' for hotels.

Guest: Roberto Battiti, University of Trento

No Vacancy #155: Innovative Camping Concept CEO; Plus Hotel Markets, Vegas and More May 19, 2019

First, Bruce Ford of Lodging Econometrics and Glenn are in Las Vegas. Plus, they discuss hot hotel markets.

Then, Dan Yates, CEO of Pitchup.com discusses entering the U.S. market, the largest camping market in the world and how he’s looking to shake up the travel market.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Business of Hotels #6: Brands, More Brands, and How to Pick the Right One May 15, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman talk about the incredible proliferation of hotel brands, what that means to hotel developers and why a feasibility study is critical for success.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

Subscribe to the show via the No Vacancy News network: iTunes, Google Play, Stitcher

No Vacancy #154: REVPOR and Rethinking Revenue, Plus, Destination Marketing Secrets May 12, 2019

First, Alberto Santana of Amadeus on rethinking revenue and the idea of understanding the real value of revenue per online reviewer.

Then, Jennifer Barbee, CEO of Destination Innovate, a destination marketing company where she says she’s waging war on the agency model to help DMOs, Hospitality and B2B organizations. Hint, there’s lots of conversation around the future of marketing centered around improving quality of end-user insights.

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No Vacancy #153: Live from AAHOACon19 Part 2! AAHOA Leadership Joins the Show, Plus Seriously Hot Stats May 05, 2019

We broadcast live during #AAHOACON19. Here’s some more interviews from the record-breaking conference. Check out all our video podcasts on the No Vacancy Facebook page. Please give us a like when you visit.

First, we speak with Dave Eisen of HotStats to learn about the state of the hotel industry from a new set of stats; comparing P&L statements against the competition.

Then, we have two separate interviews. First, Glenn speaks with then AAHOA Chairman HP Patel about AAHOA & Emerald Events and Exhibitions reinventing HX: The Hotel Experience to be ‘Powered by AAHOA’. Here’s why we love this deal for all involved. Then, #AAHOA Interim #CEO Rachel Humphrey stops by the No Vacancy #podcast studio and shares stories from #AAHOACON19, membership, political involvement, both in the organization and on #TheHill, young professional development, the new HX Experience Powered by AAHOA, and lots more.

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Hotel Tech #19: Everything Your Hotel Must Know About Voiced Search Apr 30, 2019

By 2020, 50% of search will be by voice.What's driving voiced search? What is your hotel going to do not get left behind? The CEO of Milestone, the digital marketing company for hotels, joins Glenn and Estella to talk about the state of voiced search and what your hotel should be doing now.

Guest: Anil Aggarawal, CEO, Milestone, Inc.

No Vacancy #152: Live from AAHOACon19! Plus, Red Roof’s Leadership and Industry Influencers Apr 28, 2019

We broadcast live this week from #AAHOACON19. Check out all our video podcasts on the No Vacancy Facebook page. Please give us a like when you visit.

First, we celebrate #AAHOA on it’s 30th anniversary with Bruce Ford of Lodging Econometrics and Craig Sullivan, founder of the CLIC conference.

Then, Red Roof president Andy Alexander, and Phil Hugh, Red Roof CDO launch a new construction Home Towne Studios prototype and we get about all their brands.

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No Vacancy Flashback Bonus: Marriott and Modular Momentum Apr 22, 2019

Marriott International's Modular Execs Jennifer Lund, Senior Director, Global Design Strategies, and David Walsh, Senior Director - MSB Project Management joined Glenn during #AAHOACON18 to chat about modular construction.

Since this conversation in spring 2018, modular construction has become part of the hospitality vernacular and we want you to learn all about it!

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No Vacancy #151: Gaylord Wants to Own Meetings Business! Apr 21, 2019

Michael Stengel, SVP, The Gaylord Hotel Brand at Marriott International reveals everything you need to know about the Gaylord hotel brand and its strategy.

First, Glenn speaks with hotel owner and entrepreneur Rupesh Patel in an interview guaranteed to make you smarter. Visit https://www.smartguests.com/.

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Hotel Tech 18: Your Hotel Can Compete by Deploying Right-sized Distribution. Apr 17, 2019

Is Your Hotel Deploying Right-sized Distribution?

What's Trending in Distribution?

One size doesn't fit all. Glenn and Estella chat with Millennium's SVP of Digital Distribution & Revenue Strategy about his approach to right-sizing distribution.

Guest: Nayan Peshkar, SVP Digital Distribution & Revenue Strategy, Millennium Hotels & Resorts

No Vacancy #150: Yotel’s CEO! AAHOA’s Incoming Chairwoman Jagruti Panwala! Apr 14, 2019

Hubert Viriot, CEO of the innovative brand Yotel on building this brand that’s in airports, big cities and soon residences!!

First, Glenn speaks with Jagruti Panwala, who’s about to become chairperson of #AAHOA. They discuss the upcoming annual conference in San Diego and her journey as an AAHOA board-member.

And for some reason we totally blow off celebrating our 150th episode!!

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No Vacancy #149: Future Hotels Must Spark Instant Communities Apr 07, 2019

To many, including host Glenn Haussman, think the future of hospitality is about community building. Philip Bates, CEO of Bode, agrees. He’s understands travel is about forging new connections and deepening existing ones. Bode creates places to make that happen.

First, Glenn speaks with Robert Schofield, General Manager, The Langham, Chicago, about the consistent quest for five star service delivery.

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Hotel Tech #17: State of Revenue Management Systems Apr 02, 2019

Expedia's Vivek Bhogaraju joins Glenn and Estella to talk about the current crossroads hoteliers find themselves with regards to understanding and adoption of today's revenue management systems.

Guest: Vivek Bhogaraju, Director, Revenue Management Systems, Expedia

Sponsors: Cendyn

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No Vacancy #148: Raj Trivedi on (near) Year After Wyndham’s La Quinta buy Mar 31, 2019

Raj Trivedi is President at La Quinta Brands Wyndham Hotel and Resorts. He discusses the brands purchase, where it’s headed and how his career arc got him to this place.

First, Glenn speaks with renowned hotel lawyer Jim Butler on the industry’s biggest legal issues, and Ron Kim, SVP Prospera Hotels on why the company loves building in Anaheim.

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CLIC Conference

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Business of Hotels #5: Cautious Optimism Reigns Supreme Mar 27, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman wrap up the Hunter Hotel Investment Conference where people were feeling great about the hotel economy, or were they?

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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No Vacancy #147: Powerful Emerging Hospitality Concept + the Five Star Rating Quest Mar 24, 2019

Adam Dougherty, is VP Operations with WaterWalk, the latest in a long line of companies created by legendary developer Jack DeBoer. This brand combines extended stay furnished and unfurnished corporate apartments.

First, Glenn speaks with Guntram Merl, General Manager of the St Regis Atlanta, a hotel celebrating its 10th Anniversary.

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Hotel Tech #16: Know Thy Guest: Is Personalization the Key to Brand.com Bookings? Mar 18, 2019

The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with brand.com reservations, hotels continue to struggle with loyalty, rewards, and personalization. Glenn, Estella, and our guest, Robert Cole, break it all down.

Guest: Robert Cole, RockCheetah, Founder and Phocuswright's Lodging Senior Research Analyst and J.D. Power Senior Consultant

Business of Hotels #4: Management Contracts Revealed Mar 12, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman share more than you ever knew you needed to know about the ins and outs of management contracts.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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No Vacancy #146: From the Monte Carlo to The Park: Reinventing a Resort with its President/COO Mar 10, 2019

Patrick Miller, President and COO of The Park MGM shares what the experience was like rising from the lowest levels in Las Vegas to running and reinventing a resort 20+ years later. They discuss NoMad Las Vegas, Eataly Las Vegas, On The Record, resort design, and more

First, Glenn speaks with Corey Nyman of the Nyman Group about the Las Vegas trends.

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Hotel Tech #15: Understanding Personalization and Guest Profile Ownership Mar 05, 2019

What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit down to chat with Andy Owen Jones of BD4 Travel about this and more.

No Vacancy #145: Interstate’s Quest for Global Reach with Greg O’Stean, CDO. Win Free Trip to New Orleans! Mar 02, 2019

Glenn speaks with Greg O'Stean, Chief Development Officer, Interstate Hotels & Resorts about the company’s strategy to transform into a global operation.

First, Glenn thinks about New Orleans and No Vacancy’s contest where you an win a free trip to New Orleans Jazz and Heritage Fest 2019. Joining are Jason Cronen and Aaron Dirks of Joieful. With Mark Wilson, GM Jung Hotel and Residences.

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Bonus Episode: Leveraging the Great Outdoors Feb 27, 2019

Spring is coming, and in this special report No Vacancy takes a look at why outdoor furniture is critical to guest experience. Plus, the debut of the Cape Soleil outdoor commercial furniture line.

No Vacancy #144: CEO Spotlight on John Belden, Davidson, + Lee Hunter on Transactions Market Feb 24, 2019

Glenn speaks with John Belden, President and CEO, Davidson Hotels & Resorts about how the company’s unique strategy.

First, Glenn speaks with Lee Hunter, COO, Hunter Hotel Advisors and Hunter Hotel Conference Chair, on the state of the hotel transaction market and the upcoming Hunter Hotel Conference, March 20-22 in Atlanta.

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Business of Hotels #3: Reduce Hotel Expenses Now Feb 20, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss reducing costs to increase profits as the ability to raise rates slows. We look at payroll and productivity issues, OTA costs, customer acquisition costs and recognizing if you've inadvertently let your expenses soar.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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Hotel Tech #14: State of the Hotel Tech Stack Feb 19, 2019

Jennifer Jones of J2 Hospitality Solutions joins Glenn and Estella to contemplate the current state of the hotel technology stack. How does your hotel stack up? Listen to find out!

No Vacancy #143: Everything You Know About the Hotel Business Will Soon be Wrong Feb 15, 2019

Glenn speaks with Sean Worker, CEO, Bridgestreet Global Hospitality, about the rapidly changing hotel business and the opportunities that exist as we enter a bold new future.

First, Glenn speaks with Michael Schoonewagen, General Manager, Cabrits Resort & Spa Kempinski, Dominica. The property isn’t opened yet., so we discuss what it’s like for a GM to be a part of creating, staffing and opening a luxury resort on a sleepy Caribbean island.

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Hotel Tech #13: A Chat With Dhisco's Newly Appointed President, Chinmai Sharma Feb 05, 2019

Chinmai Sharma, President, Dhisco, chats it up with Glenn and Estella on the rationale for the recent acquisition from RateGain, which is now basically the largest distribution specialist in the world, and how this increases the competitiveness of hotels around the world.

Business of Hotels #2: The ALIS Effect Feb 04, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss their observations during ALIS, the Americas Lodging Investment Summit, which was held last week in Los Angeles.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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No Vacancy 142: Celebrating 80 Years of Choice Hotels with Pat Pacious, its CEO Feb 03, 2019

Glenn speaks with Pat Pacious, the CEO of Choice Hotels International. They discuss the brand’s 80 year history from when it started as a non-profit with a hand full of Florida Hotels to the industry firsts they initiated. Plus, they examine the current state of the hotel business, and Choice’s go-forward strategy,

First, Glenn speaks with Bruce Ford of Lodging Econometrics. They’re wiped out from an exhausting ALIS event but put their big boy pants on for a great wrap up segment on their event observations.

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Are You Missing Out on the $63 Billion African-American Travel Market? Plus, ALIS preview. Jan 26, 2019

Glenn speaks with Laura Mandala, Managing Director of Mandala Research discuss a new study highlighting the impact African American travelers make to the US economy ($63 billion annually). Additionally, the study revealed concerns over racial profiling remain a key deciding factor on if, when and where African Americans travel.

First, Glenn speaks with Craig Sullivan, founder of CLIC, the California Lodging Investment Conference. They discuss all things ALIS related on the eve of the first major hotel financial conference of 2019.

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Hotel Tech Podcast #12: Taking Down Tech Silos in Hotels Jan 22, 2019

Klaus Kohlmayr, Chief Evangelist, IDEAS, walks our co-hosts through the origins of tech silos, primarily disparate legacy systems, leading up to today's modern tech stack providing a great experience for the guest, from booking through stay.

CEO of OLS Hotels on Hawaii & Beyond; Plus, Digital Marketing Trends Jan 19, 2019

Glenn speaks with Ben Rafter, the CEO of OLS Hotels & Resorts on the boutique hotel business, what guests really want, and how his background in the tech industry informs him to the future of the hotel business.

First, Glenn speaks with Jay Hubbs, SVP, eCommerce and Digital Marketing with Remington Hotels, and Holly Zoba, Owner of Influencer Sales Training, about the importance of digital marketing in the hotel business and share some of the big trends. They also discuss the upcoming HSMAI Digital Marketing Strategy Conference coming to NYC on January 23.

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Business of Hotels and The Sharing Economy Effect Jan 15, 2019

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss the effect of the rise of the sharing economy in the hospitality industry and what hoteliers need to think about regarding the changing nature of hospitality.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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Introducing the Business of Hotels Podcasts Jan 15, 2019

Welcome to the Business of Hotels podcast with Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman.

Here we learn what the show is all about in this special preview.

Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com

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CEO of MGM Springfield Reveals Origin & Design Story Jan 13, 2019

Glenn speaks with MGM Springfield President and CEO Michael Mathis, who shares the story of the property's development, community commitment, and it's design, which tightly tethers it to the city's history.

First, Glenn speaks with Alex Bregman, the co-founder and CEO of invitly, a new app connecting you with like-minded professionals when traveling for business, or if simply want to meet other folks in your industry.

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Hotel Tech #11: Will Tech Save Your Hotel in 2019? Jan 08, 2019

Max Starkov, former President & CEO, HEBS Digital, now Founder & Director, breaks down with our co-hosts the need for hoteliers to first resolve 'the big picture' of customer engagement, acquisition and retention and its underlying technology solutions like CMS, CRS, CRM, RMS, ORM, etc., before falling for 'shiny widgets.'

CEO Spotlight: Tim Busch, Founder/ CEO, Pacific Hospitality Group Jan 05, 2019

Glenn chats with Tim Busch, Founder/ CEO, Pacific Hospitality Group, which operates Meritage Collection hotels including Paséa Hotel & Spa in Huntington Beach, Estancia La Jolla Hotel & Spa near San Diego, Ko’a Kea Hotel & Resort in Kauai, and two Napa Valley properties – The Meritage Resort and Spa and Vista Collina Resort.

First, Dave Eisen, Director of Hotel Intelligence and Customer Solutions at HotStats and Glenn discuss the prospects of 2019 and the hotel business.

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CEO Spotlight: Simon Naudi of Corinthia Hotels Dec 30, 2018

Glenn chats with Simon Naudi, CEO of Corinthia Hotels.

First, Chris Green, Chief Commercial Officer of Chesapeake Hotels, and Glenn wrap up 2018 and look into 2019.

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CEO Spotlight: Bill Walshe, Viceroy Hotel Group Dec 23, 2018

Glenn chats with Bill Walshe, CEO Viceroy Hotel Group, who reveals management techniques that drive success.

First, Chris Hartley, CEO, Global Hotel Alliance, share show smaller hotel companies are teaming up in an innovative way to compete against the major global hotel companies.

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Ferragamo Has Lux Hotel Brands: We’ve Got The CEO Dec 15, 2018

Glenn chats with Valeriano Antonioli, CEO of the Lugarno Collection, an ultra-luxury hotel company that’s reinventing the luxury hospitality experience. The company’s newest brand Portrait is designed to be an extension of the community in which its located and Antonioli shares the critical nature of this strategy as travel trends change. Oh yeah, it happens to be owned by luxury fashion brand Salvatore Ferragamo.

First, It’s holiday season! That means it must be time to think about summer travel? Huh? We catch up on the hottest summer travel trends with travel experts Rebecca Alesia and Stefani Horowitz who run the travel advisory Wanderologie.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

China's In Charge! Dec 09, 2018

The World Travel & Tourism Council (WTTC) released its annual Cities Report and Shanghai and Beijing are now the top tourism cities in the world! Who else is on the list? Listen to Rochelle Turner, Director of Research at WTTC and find out.

First, Glenn gets us caught up on some stuff.

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If You Don’t Know GBTA Your Business May Be Suffering! Dec 01, 2018

Glenn speaks with Michael McCormick, Executive Director of the Global Business Travel Associations. They’re a group we don’t talk enough about on the hotel side, but you must know about them! Topics: brands, customer loyalty, apps, duty of care, and tools creating better policies for placing employees on the road.

Also, Theresa van Greunen of Hawaii based Aqua-Aston Hotels on sustainability, protecting coral reefs and the ocean, and keeping environment healthy so tourism will continues growing.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Without Personalization Your Hotel Business Will Suffer! Nov 28, 2018

Marco Benvenuti, co-founder of Duetto, joins Glenn for an in depth discussion about the radical disruption technology is creating within the hotel business, specifically around making meaningful connections with customers regarding pricing and the increasing reality that personalization is everything!

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This Hotel Portfolio is a Triumph! Nov 25, 2018

Glenn speaks with Triumph Hotels COO Brett Blass on how they’ve created the ultimate NYC hotel collection steeped in local history and neighborhood ties.

First, Glenn speaks with Bruce Ford, SVP of Lodging Econometrics from BNDY and the HX: Hotel Experience in NYC on state of the hotel universe and lots more.

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Hotel Tech 10: Have a Happier Holidays with Better Bookings Nov 19, 2018

Chris Blaine, VP, Global Sales & Customer Success at Sojern shares the secrets you need to ensure your hotel has a very merry holiday season with show host Estella Hale, Chief Evangelist at SHR and No Vacancy's Glenn Haussman.

The Caribbean's Big Boom! Nov 18, 2018

Glenn speaks with Kevin Dallas, CEO of the Bermuda Tourism Authority about the history of the Bermuda tourism business, how It fell out of favor and its recent resurgence with new hotels and an under construction all new international airport.

First, Glenn speaks with Parris E. Jordan, Vice President with HVS New York and Managing Director of HVS Bahamas, who creates and organizes the CHICOS conference about the incredible excitement surrounding the region’s investment opportunities.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Choice Gets Right to the Pointe! Nov 14, 2018

Anne Smith, Vice President, Brand Management, Design and Compliance, Choice Hotels shares everything you need to know about its new Clarion Pointe brand extension.

The New Rules of Luxury Hotels Nov 10, 2018

Glenn speaks with Alan J. Fuerstman, founder, chairman and CEO, Montage International, and Michael Fuerstman, co-founder & creative director, Pendry Hotels, on creating memorable brands and rethinking the luxury experience.

First, Glenn speaks with Andrew Cohan, Managing Director at Horwath HTL – Miami, on why sustainability is not only makes great business sense, but could help out Mother Nature.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Kimpton Wants You to Stay Human! Plus, Opening New Waldorf on The Strip Nov 04, 2018

Glenn speaks with Kimpton’s Chief Commercial Officer Kathleen Reidenbach on the company’s newest campaign Stay Human, which highlights the important role humanity plays in hospitality. Plus, inside the brand’s first social experiment Room 301, an element of the Stay Human campaign exploring human connection through a three month in-room experiment at the Kimpton Everly Hotel in Los Angeles.

First, Glenn speaks with Donald Bowman, General Manager at Waldorf Astoria Las Vegas on transitioning to a new brand, his personal journey to be a luxury hotelier at the highest level and insight into what the lux Vegas guest craves.

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We Love NY: Inside Look at State’s Tourism Machine Oct 28, 2018

Glenn speaks Mark Dorr, President, New York State Tourism Authority on the opportunities and challenges experienced in the varied regions of NY state tourism.

First, Glenn speaks with Kelly Abdo, Public Relations Manager with Turning Stone Resort Casino in Upstate NY. They discuss smart PR practices.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Exec Spotlight: Hilton's Bill Duncan Oct 20, 2018

Glenn speaks with Bill Duncan, Global Head of the All Suites and Focused Service Categories with Hilton where he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In addition, Duncan oversees the Enterprise Owner Relations team, which provides an aligned global owner relations strategy, and drives owner portfolio and hotel-level performance by coordinating owner support communications, events, and recognition.

First, Glenn and his HeretoStay.tv producer Art Lewry discuss the convergence of lodging categories.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Squashing Bed Bugs For Good Oct 17, 2018

In this bonus episode we stomp out the bed bug scourge with the help of Jeff Zimmerman of BedBug-HeatDoctor/Prevsol.

We discuss where bud bugs are biting most, how they're adapting into newer and harder to kill strains, the rise of the tropical bed bug in the USA, where people go wrong when treating and how to solve the problem with new heaters hitting the market.

Contact:

Jeff Zimmerman, National Sales Director

855-928-4776 office

517-936-9415 cell

jeff.zimmerman@prevsol.com

BedBug-HeatDoctor/Prevsol

www.prevsol.com

Hotel Tech #9: Live from NYC! A Hotelier's Digital Marketing and Ecommerce Strategy Oct 15, 2018

In this episode, we go live to NYC to speak with Michael Zayas, Corporate Director of Digital Marketing and ECommerce for Real Hospitality Group, to discuss the current realities of guest booking, and the importance of clearly communicating your hotel brand to attract and convert more users.

Next Generation Hyatt with SVP Julienne Smith Oct 14, 2018

Glenn speaks with Julienne Smith, SVP, Development & Owner Relations for Hyatt Place and Hyatt House, North America and share the latest behind the scenes news on Hyatt Place and Hyatt House brands in the U.S. and Canada, the next generation of Hyatt Place hotels and the importance of wellness in hospitality.

First, Glenn and producer Jeff Polly examine the top 10 best cities to hold a conference.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hospitality Politics and What You Must Know with AAHOA's Vinay Patel Oct 07, 2018

Glenn catches up with AAHOA Secretary Vinay Patel who shares what’s happening in the political landscape regarded the lodging industry. They cover the recent AAHOA & AHLA Legislative Action Summit, Tax Cuts and Jobs Act and Tax Reform 2.0, JOLT Act, Joint Employer, tariffs and more.

First, Bruce Ford, SVP of Lodging Econometrics gives a report from The Lodging Conference and event Glenn missed and is very sad about.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Industry Icon: Former Hilton Mega Star Jim Holthouser Sep 29, 2018

Glenn catches up with industry icon Jim Holthouser for tales from a storied career and what it’s like reinventing yourself after a decades long career.

But first Glenn speaks with Calvin Stovall, Chief Experience Officer with ICONIC Presentations on coaching staff on delivering incredible customer experiences.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Show: The Trouble with Tariffs and other Design Dilemmas Sep 26, 2018

In this special show, Glenn hosts a roundtable discussion with members of the Hospitality Mastermind Group discussing some of the biggest issues faced by designers, purchasing execs and suppliers. It’s a fantastic fast paced discussion featuring:

Brian Thornton of BGT Designs; David Messersmith, Director of Hospitality Development for JMJ Development, formerly of Gatehouse Capital; Tarlene Davis, Hospitality Angelz Principal; Neil Locke, Neil Locke & Associates; Tracy Chevalier, Senior VP of Soho Myriad Art Consulting; David James, National Director of Sales and Marketing for Astoria Compass.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

CEO Spotlight: Jonathan Halkyard, President and CEO of Extended Stay America Sep 21, 2018

We feature Jonathan Halkyard, President and CEO of Extended Stay America who shares the story of transforming an organization and the future of ESA.

But first, we speak with Gary Hernbroth of Training for Winners shares the secret to being prepared for that so called “offseason.”

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Managing Like the Mouse with Dan Cockerell Sep 15, 2018

Dan Cockerell started his Disney career as a participant of the Walt Disney World college program, and worked his way up to VP, Magic Kingdom, leading a team of 12,000 cast members, who entertain millions of guests every year.

Now he's sharing his leadership insight with companies all around the world. We find out what makes Disney so special and how those lessons can be used in other hospitality businesses.

Plus, the state of hotel cyber security and physical security with Peg McGregor, CEO of Technovation Solutions.

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Pod Hotels, Pop Up Hotels and Major New Hotel Concepts Sep 09, 2018

We feature micro-hotel pioneer and The Pod Hotels co-founder Richard Born on birthing this trend. Learn why it's taking off and it's history.

But first, we speak with Jason Fudin, CEO and Co-founder of WhyHotel on creating new luxury pop up hotel concept in newly built, luxury apartment buildings.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

SVP Spotlight : Dianna Vaughan, Global Head and SVP, All Suites Brands by Hilton Aug 31, 2018

We feature Dianna Vaughan, Global Head and SVP, Hilton and discuss the importance of all suites hotels to the customer and its overall business strategy, her journey as an executive, the importance of environmental stewardship.

But first, we speak with Kerry Ranson, Chief Development Officer Business and Acquisitions with HP Hotels who shares what its like developing hotels in 2018, the importance of off market deals and finding them, and the overall state of the deal market.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #8: Driving Direct Demand with Facebook and Google Aug 27, 2018

In this episode, we sit down with Sanjay Wahi, VP of Product Management at Sojern, to explore how you can drive direct demand by meeting your guests where they are physically and mentally within the social ecosystems of Facebook, Google, and beyond.

Red Roof Creating HomeTowne Advantage with CDO Phil Hugh Aug 24, 2018

We feature Phil Hugh, Chief Development Officer with Red Roof to discuss their newest brand entrant HomeTowne Studios by Red Roof, the brand’s first foray into the exploding extended stay market.

But first, we speak with Conrad Fort Lauderdale Beach’s General Manager Chintan Dadhich to discuss what being a GM in a hotel is like and how he creates career and customer success.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #7: Shopping the Right Way for Hotel Tech! Aug 21, 2018

In this episode, we sit down with two of the savviest tech buying pros in our industry today, Chuck Valentino, Vice President of Operations for Vagabond Inn, and Jordan Hollander, Co-founder of Hotel Tech Report, to find out what the process of shopping for hotel technology has become, and what hoteliers can do to turn it back to their advantage.

Making Deals with Tom Barber, Wyndham’s Chief Strategy and Development Officer Aug 17, 2018

Go behind the scenes with Wyndham Hotels and Resorts franchising. We talk to Tom Barber, Chief Strategy and Development Officer, Wyndham Hotel Group about everything you want to know about what the company is up to for hotel development. And yes, we get some straight talk about the La Quinta acquisition.

Also, in our first segment Adam Glickman of Parallax Hospitality we talk about how to make money by leveraging the wellness trend.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Atlantic City 3.0: Reinventing A City and The Showboat Aug 10, 2018

This episode is a deep dive into the current state of Atlantic City. In the first segment Glenn talks with Showboat Atlantic City General Manager Tim Kuhlman and discuss turning a once shuttered casino resort into something new and entirely different. Kulman shares how he’s making it happen (hint: lots of creativity & resourcefulness!).

Then Chris Green, COO of the management company Chesapeake Hospitality talks about state of A.C. Chesapeake manages Showboat, so we get great insight into the market as well as other prevailing trends affecting the hotel business.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Gary Mendell is Shatterproof Aug 09, 2018

Gary Mendell is turning tragedy into a movement. After losing his son Brian to the scourge of addiction, he vowed to not let this happen to others. He started Shatterproof as a national nonprofit organization dedicated to reducing the devastation the disease of addiction causes families.

In this show we discuss drug addiction, creating a national movement, why this disease is prevalent and societal attitude toward drugs and lots of other difficult topics. Listen this show now and then join the movement. https://www.shatterproof.org/get-involved

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

CEO Spotlight: Cobblestone’s Wogernese Gets into Consolidation Game Aug 04, 2018

Brian Wogernese, President and CEO, Cobblestone Hotels, just closed a deal for the purchase of Vimana Franchise Systems, which has brands such as Centerstone Hotels and Key West Inns. We talk about his current company strategy and get into why this deal happened and what it means for the future of the rapidly growing Cobblestone.

First, Glenn chats with Bruce Ford, SVP of Lodging Econometrics. We get a midsummer update on state of the hotel industry, as well as what the new hotel construction pipeline means for the future of hospitality. Warning, it’s shrinking!

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #6: Unpacking RevPak with Red Lion Hotel Corp CEO Greg Mount Jul 31, 2018

In this episode, we sit down with Greg Mount, President and CEO of Red Lion Hotel (RLH) Corporation to find out how his team took a 40-year old hotel brand and brought it into a new era via the RLH RevPak, and how their vision can help other hoteliers win their own markets.

The No Vacancy Timesuck with Comedian/Podcaster Dan Cummins Jul 28, 2018

Dan Cummins is a renowned comedian, television producer and host of the Timesuck podcast, in where he expresses his comedic take on historical events. But he’s also an active touring stand-up comic who’s been on shows like Conan. He’s on the road constantly, and that means staying in plenty of hotels. We get the hilarious guest perspective of life on the road.

First, Glenn chats with Andrew Hazelton, Managing Director, AETHOS Consulting Group about a new type of executive management position emerging in forward thinking companies. It’s the Chief Commercial Officer. We discuss why they’re increasingly seen as critical and dissect exactly what they do and why their worth it.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #5: Survey: Are Hoteliers and Their Tech Vendors on the Same Page? Jul 23, 2018

In this episode, Glenn Haussman of the No Vacancy podcast and Estella Hale, Chief Evangelist with SHR discuss an exciting new technology survey.

Fuel Travel, StayNTouch and Flip.to partnered to study perspectives from hoteliers and suppliers on industry technology and we sit down with Stuart Butler, COO of Fuel Marketing, to discuss Fuel's newly-released hospitality technology study conducted to find out if vendors and hoteliers are aligned in their expectations, with a special focus on the subject of integrations.

CEO Spotlight: Jay Stein, CEO Dream Hotel Group Jul 20, 2018

Jay Stein is an intuitive, creative and insightful leader who we got on the mic. He’s the CEO of Dream Hotel Group and he discusses creating cool hotels that become part of the cultural zeitgeist and insight to who he is as an executive.

First, Glenn chats with Jennifer Hawkins, President of the public relations firm Hawkins International. She is a PR pro in harmony with rising trends, and in this show is all about wellness. You’ll be startled by how big this is going to get.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Ultimate Hospitality Mash-up! The Birth of Aparthotels and Rise of Extended Stay Jul 13, 2018

Everything changes now. OK, that’s a bit dramatic. However, aparthotels, which combine extended stay, hotel and serviced apartments create a new category that aims to push back shared economy accommodation sites. Glenn and his HeretoStay.tv producer Art Lewry discuss it from the first aparthotel in Paris, Mode Arc De Triomph. Plus, a report on Serviced Apartment Summit Europe in London.

Then, Glenn chats with Larry Korman co-CEO of Korman Communities and President of AKA, a company that gave birth to the serviced apartment industry. Now is AKA properties serve as a hideout for A-list celebrities and other people of interest.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Tech #4: Meeting Your Hotel Guests Where They Are Through Predictive Marketing Tech Jul 08, 2018

The active use of personal guest information is the key to meeting travelers where they are. In this episode, Estella and Glenn sit down with Rich Maradik, Founder of nSight for Travel, a leading predictive marketing tools provider for our industry, to discuss what predictive marketing is, why it matters, and the best ways to use this technology to truly connect with your hotel guests.

Grace Bay CEO Spotlight, and Hello Generation Z! Jul 06, 2018

It’s time for Millennials to move out of the spotlight for a moment, we’re focused on Gen Z, many of whom are college aged and ready to spend! Stacey Paul, Head of Travel Innovation at UNiDAYS, the world’s leading Student Affinity Network, shares results of an incredible travel survey you need to hear to believe. Here’s a tease, they have money to spend and prefer hotels over home sharing.

Then, Mark Durliat, CEO and co-founder of Grace Bay Resorts, on luxury Caribbean development. He continues to invest in places such as Turks and Caicos, one of the Caribbean’s poshest and most economically stable islands, and talks regional investment and why he thinks the market is incredible even as newer vacation markets try to lure travelers.

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The Hotel Tech Podcast #3: What was hot at HITEC 2018 and why it matters to hoteliers! Jul 02, 2018

Glenn and Estella Hale, Chief Product Evangelist with SHR, take a look at the hot topics from HITEC.

Joining in to give their perspectives are Doug Tucker, director of product management with SHR & Nicole Adair, Head of Revenue Management with SHR.

Issues include action on trade show floor, Millennials, block chain and lots more.

Hotel Design Special: From China to South Beach Jul 01, 2018

Jon Kastl, principal at interior design firm Champalimaud and lead designer behind the recently debuted Waldorf Astoria Chengdu, shares how hoteliers design in China, and tells the story of Chengdu, which is home to 14 million people.

Then, we hear from Keith Menin, Principal and Jared Galbut, Managing Principal of Menin Hospitality, a South Beach based company focused on upscale lodging, lifestyle restaurants and nightlife venues. We hear about the reinvention of the 1940s era Gale South Beach & Regent Hotel, which underwent a $35 million renovation in 2012 as well as hear about their other hotels and venues such as Drumbar Chicago and Radio Bar South Beach

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Travel Safety with “If You See Something, Say Something®” Jun 27, 2018

We speak with DHS Campaign Manager Taylor Price about the valuable “If You See Something, Say Something®” program. He runs this important safety program and he shares it's history and how everyone can help be aware and spot potential terrorist or other dangerous activity.

Learn more about preventing terrorism on the Department Homeland Security on the agency's website.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

CEO Spotlight: Ryan Rivett, My Place Hotels Jun 22, 2018

Ryan Rivett, CEO of My Place Hotels, returns to the No Vacancy podcast on leadership, being an outlier hotel brand, his thoughts on AAHOA, learning from previous generation of leaders and more.

Hear his first appearance: here

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The Hotel Tech Podcast #1: The True Cost of Distribution Jun 18, 2018

The debate concerning direct versus OTA bookings rages on. To kick off the first season of our Hotel Tech Podcast series, Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, debate the European Technology and Travel Services Association (ETTSA) report called Hotel Distribution Costs.

Wendy Norris, Corporate Director of Revenue Management and E-Commerce for Valencia Group, joins to discuss the study, what she has seen in her day-to-day, real-life experiences, plus SHR’s position, and what this all may mean for your hotel business.

Hotel Tech Podcast #2: Integrations and Volatile Data Jun 18, 2018

Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, discuss integrations and whether they're great or a pain. Plus, why most hotels fall short on their intent for integrated technologies.

Also participating: Kevin Duncan, VP Revenue Management with Classic Hotels & Resorts.

Perpetuating the Hampton Ideal w/ SVP Hampton by Hilton Shruti Gandhi Buckley Jun 15, 2018

Shruti Gandhi Buckley, SVP and Global Head, Hampton by Hilton at Hilton, shares what it’s like running one the largest and most recognizable hotel brands in the world. Also, international expansion plans, what’s next for Hampton and what she thinks it takes to be a strong leader.

First, Glenn and producer Jeff Polly talk about some of the oddest hotels in the world. Link to article.

Hear classic podcast with Legendary Hotelier Raymond Schultz on Birthing Hampton Inn

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Bonus Episode: Monaco Revealed Jun 13, 2018

For this special episode we chat with Cindy Hoddeson, Director, North America at Monaco Government Tourist Office. She shares with us the state of tourism of the market and what makes this a playground for the insanely wealthy.

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Margaritaville CEO and CMO Reveal Compass Brand/ NYU Conf Wrap Up Jun 08, 2018

Margaritaville Holdings has revealed its select service brand Compass (the first coming to Anna Maria Sound, FL), and we learn all about it from CEO John Cohlan and CMO Tamara Baldanza-Dekker. Plus, what makes a true lifestyle brand, and much more.

First, Glenn and Chris Green, COO, Chesapeake Hospitality share their impressions, news and trends revealed during the NYU International Hospitality Industry Investment Conference.

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Bonus Show: Best and Worst Airlines Ranked Jun 06, 2018

J.D. Power releases its 2018 North America Airline Satisfaction Study. Michael Taylor, Travel Practice Lead at J.D. Power shares which airlines get it right, and which airlines aren't up to snuff.

Plus, how airlines are battling it out over how to win customers.

See the study here: http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study

CEO Spotlight: Greg Mount, RLH Corp./ NYU Conf Predictions Jun 01, 2018

The Red Lion roars with Greg Mount, President/CEO, RLH Corp, who discusses the transformation of the company he’s helmed for more than four years and gives us a peak into his personal life.

First, Glenn and Bruce Ford, SVP with Lodging Econometrics, discuss what they expect to happen during NYU International Hospitality Industry Investment Conference. Plus, No Vacancy turns two!

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Protecting Your Bed May 30, 2018

We speak with Sandra DiVito, Vice President, Hospitality and Healthcare and Jeff Faye, PR/Marcom Manager with Protect-A-Bed.

We learn:

How you'll reduce labor costs

How you'll reduce material costs

How this strategy improves customer experience

Visit www.protectabed.com

For hospitality: https://www.protectabed.com/hospitality

Email them: hotels@protectabed.com

Call:1 866 793 9644

This is a sponsored podcast

ESA’s New Franchise Formula/ Vegas’ Constant Reinvention May 25, 2018

Once a brand featuring only company-built hotels, Extended Stay America is now in franchising mode. And they have one of the best people heading up the team. We speak to Jim Alderman, Executive Vice President, Chief Asset Merchant with Extended Stay America, and get the scoop on what this means for hoteliers and why extended stay is suddenly so popular.

First, Corey Nyman, of The Nyman Group, and Glenn talk about the constant evolution of Las Vegas and how the city constantly recycles itself as part of its ongoing reinvention. Plus, go Golden Knights!

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

A Tru Reinvention with SVP/ Global Head Tru by Hilton Alexandra Jaritz May 19, 2018

It’s been more than two years since Tru by Hilton was rolled out and supported with plenty of deal-making fanfare. Now the brand is getting tweaked as part of its evolution. SVP/ Global Head Tru by Hilton Alexandra Jaritz shares brand changes, why they were made, how the brand appeals to both owners and consumers.

First, Ralph Mahana shares news on state of New Orleans tourism. Plus, his remarkable journey from visiting the Windsor Court Hotel as a kid, to landing a front desk clerk job and his ascent to the General Manager position.

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Bonus Show: The Department of Homeland Security Speaks on Human Trafficking May 16, 2018

Recorded during #AAHOACON2018, we spoke with Michael "Mick" McKeown. He's from the Department of Homeland Security where he's Executive Director, Campaigns and the Homeland Security Advisory Council.

In this important episode he shares how to recognize human trafficking in the hotel environment, how to stop it, and how to make others more aware of what is happening in their community.

Also, check out our prior podcast with a human trafficking victim Roni Hong, who was sold into slavery as a young girl. She has an incredible story to share. Listen to it here.

In a future episode we'll speak with AAHOA Chairman HP Patel about a new program created by AAHOA to prevent human trafficking.

Presidential Profile: Red Roof’s Andy Alexander May 11, 2018

Glenn sits down with Red Roof’s President Andy Alexander for a wide-ranging interview. They discuss how the economy segment works, why consumers find it a valuable segment, the rise of ‘upscale economy,’ why Alexander thinks his company doesn’t need many brands, plus much more.

But first, Glenn and Anthony Bennett, Managing Director of redskystrategy.com, discuss hot marketing strategies for hotel chains, how technology is morphing hotel brand strategies and how Marriott is revamping its rewards program. Plus, more surprises.

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Select Cut: Pat Pacious, President & CEO of Choice Hotels International May 09, 2018

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more.

Encore episode: Was originally in episode 99, released April 6. 2018.

Graduate Hotels President Tim Franzen May 05, 2018

Graduate Hotel is one hot brand gaining incredible customer traction. The brand’s president Tim Franzen and Glenn dissect the brand to share why it’s loved by customers and is a great development platform for Graduate Hotel’s owner AJ Capital.

But first, Glenn and Bruce Ford, SVP, Lodging Econometrics are in Vegas at the Choice Hotels annual conference and HD Expo. They recorded this prior to the event’s start in case they didn’t survive dual conferences in Sin City.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Embassy Suites Global Head, Plus, Unraveling Airbnb's DNA Apr 27, 2018

Recorded during the Hunter Hotel Investment Conference, we caught up with Alan Roberts, Global Head - Embassy Suites by Hilton. He talks reinventing a hotel brand to surpass customer expectations, creating a sense of community through people power, how F&B is the new front desk, and expanding a full-service brand in a select service universe. Plus, we learn exactly what he does daily, and how he approaches his career.

But first, Glenn speaks with AirDNA CEO Scott Shatford in an eye-opening discussion on the sharing economy, why Airbnb matters, and how he became an accidental entrepreneur. Shatford started renting out numerous apartments on Airbnb and realized he needed great metrics to charge people what they’re willing to pay, not what he thinks they may want to pay. So, he invented a way to do it and created a business too. Also discussed: the rapidly changing culture shift that could harm the hotel business.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Marriott’s Master Franchising Plan with CDO Eric Jacobs Apr 21, 2018

Glenn speaks with Eric Jacobs, Chief Development Officer, Select Service and Extended Stay Brands - North America - ‎Marriott International.

But first, Glenn speaks with CEO of International Hospitality Media, Piers Brown. They discuss the Serviced Apartment Summit Americas, and how consumers are looking to stay differently when traveling.

Check out our man on the street video here:

http://www.servicedapartmentnews.com/home/videos/2018/4/13/do-the-public-know-about-serviced-apartments-sas-americas-street-interviews/

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Suraj Patel Wants Your Congressional Vote. He makes the case. Apr 17, 2018

In today's show we bring back Suraj Patel, who is running for Congress in New York's 12th Congressional District (parts of Manhattan and Queens).

We share his story of growing up in AAHOA community, how it set the stage for his Congressional run, and how this member of the Democratic party is handling being in an organization filled with so many folks that are in the Republican party.

He's also President of the hotel ownership group Sun Group of Companies.

Recorded during #AAHOACon2018 in Washington, DC.

Visit Suraj’s Congressional campaign site: https://www.surajpatel.nyc/

Presidential Spotlight: Revolutionizing Radisson with Ken Greene Apr 15, 2018

Glenn speaks with Ken Greene, President of Radisson Hotel Group, Americas on what it takes to completely transform a hotel company, including its name, how he got to run a major hotel organization, future growth plans and some insight into his personality.

But first, Glenn shares his gratitude on his 100th episode and shares the experience of deciding to, then starting your business through his perspective.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

CEO Spotlight: Pat Pacious, President & CEO of Choice Hotels International Apr 06, 2018

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more.

But first, Glenn and hotel owner Rupesh Patel dish on how to keep employees engaged and exceeding guest expectations.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Distribution Has Changed, Has Your Strategy? Apr 03, 2018

In this episode, we speak with Estella Hale, VP of Products, SHR, to examine the overall distribution landscape and learn how hoteliers can provide relevant content to potential guests. Plus, a look at how the past was about connecting hotels to channels, how the modern customer is upending that philosophy, and how to understand the moment of relevance where a buying decision is made.

Visit: SHR Global to learn more.

Sponsored podcast

CEO Spotlight: David Kong, Best Western Hotels & Resorts / Plus, #AAHOACON18 Mar 30, 2018

Glenn speaks with David Kong, CEO, Best Western Hotels & Resorts. Get a sneak peak at Best Western’s upcoming new brand, and lots more as we go behind the scenes.

But first, Glenn and Bruce Ford, SVP/Lodging Econometrics deliver a show live from #AAHOACON18.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Building an Incredible Hotel Experience/ Plus, Best Burgers in the USA Mar 26, 2018

Glenn speaks with Michael Tall, President and COO of Charlestowne Hotels. They discuss the rapid growth of upscale chain hotels, independent lifestyle soft brands, transforming run-down motels into design-oriented stylish accommodations and much more. And, of course, what it’s like having a top hotel in the country according to Travel + Leisure.

But first, Glenn and producer Jeff Polly chat about Glenn’s recent travel experiences, then dish on the best burgers in the nation.

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CEO Spotlight: Preferred’s Lindsey Ueberroth/ Plus, Mgmt Co Challenges Mar 17, 2018

This week, we look at 50 years of Preferred Hotels & Resorts. Topics include company history, expansion, the evolution of the independent hotel space, and why it’s so popular today, as well as the future of Preferred.

First, Glenn speaks with Chris Green, COO of Chesapeake Hospitality on topics such as industry consolidation and its effect on management companies, what tax reform means to management companies and the owners they serves, and analysis of the upcoming Hunter Hotels investment Conference.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Vegas Food Expo Mar 14, 2018

The Vegas Food Expo is coming April 15 &16 to the Westgate. https://vegasfoodexpo.com/

It's an F&B conf dedicated to the promoting the country’s emerging food producers and helping them get their food's discovered.

We speak to Brett Ottolenghi, founder of the Vegas Food Expo, about the show, the foods to be discovered and why it's great for chefs and foodies to attend.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Big Bad BBQ Blowout Mar 10, 2018

This week Glenn hosted the opening panel at the California Lodging Investment Conference. The next day, was a celebratory BBQ and lots of discussions about the state of hospitality, how CA is an hotel economic driver and lots of fun stuff is discussed over several beers. Joining Glenn are CLIC conference founder Craig Sullivan and Bruce Ford, SVP, Lodging Econometrics.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Global Head Homewood/Home2 Suites by Hilton & Key Money Explained Mar 07, 2018

In this bonus episode we chat Adrian Kurre, global head for Homewood Suites by Hilton and Home2 Suites by Hilton to discuss the final results from the brand's #roadto200.

Then we explain everything you need to know and stuff you didn't realize you needed to know about key money with attorney Rahul Patel.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

The $200 Million Gamble: Reinventing A Classic Hotel Brand Mar 02, 2018

Another show, another wholesale brand reinvention. This time it’s the $200 million recreation of Crowne Plaza. The concept: bringing humanity to business travel. Monte Jump, Director, F&B and Service with IHG’s Crowne Plaza, shares how this new unscripted approach to service, and reinventing amenities, will connect with guests.

First, Glenn and Bruce Ford, SVP, Lodging Econometrics, chat it up in an undisclosed hotel location in Florida. Trouble ensues.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

The future is Tech: The Incredible Gigantic Corporation Transformation Feb 25, 2018

In this episode we find out how Sean Worker, President/CEO of BridgeStreet Global Hospitality is reinventing his company. It’s morphing from a pure serviced apartment provider to a platform dedicated to using technology to connect suppliers with buyers in real time, including what was formerly his competition. It’s a radical transformation of the company’s DNA. We find out why he’s doing it and how he’s executing on this plan.

First, Glenn shares his thoughts on The Business Travel Show London, traveling with family while working, and sneaking in some amazing historical sites such as Stonehenge too.

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Why My Place Wants to be Your Place to Invest Feb 16, 2018

My Place Hotels is making its impact as franchisor of an all-new build economy extended stay hotel brand. Fortunately, CEO Ryan Rivett has a product that’s connecting with both owners and hotels guests because of its no fuss, no-frills approach. Plus, Ryan comes from a long line of hoteliers whose grandfather happened to create and grow one of this country’s most well know hotel brands. Now, this third-generation hotelier is building a new level on his family history and using his lifelong industry experience to go up against the ever-growing mega hotel companies. This is the story of how he plans to do it.

First up, Craig Sullivan, founder of the CLIC conference, and the host of Check Out California, on OC Talk Radio, as well as here on the No vacancy feed. He’s here to share what you need to know about the California hotel market. Plus, Glenn and Craig initiate a new game.

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Chris Elliott is The Ultimate Travel Advocate! Plus, Sensual V-Day Packages Feb 09, 2018

Christopher Elliott is the ultimate consumer advocate. His extremely popular site Elliott.org is home base to his efforts, while his column in USA Today and Washington Post are a must read. Fighting for the rights of customers he fights back against wrongdoing committed by big corporations such as airlines, cruise companies and hotels. Glenn and Chris talk about the biggest issues customers care about and both take resort fees to task, a terrible policy that alienates customers for short term profit gain.

But first, producer Jeff Polly and Glenn talk about some of the sexiest Valentine’s Day packages offered by hotels.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Minisode Alert: The Importance of Mentoring Feb 07, 2018

Longo shares why mentoring is so important, not just to students, but for professionals too.

Jeffrey Longo completed his master’s degree in sports administration from Wingate University in 2012, and his bachelor’s degree in psychology and communication from Rutgers University in 1997. He has 18 years of experience in professional sports administration, including six seasons as president of the Charlotte Checkers (ECHL), and six seasons in senior management, including two years as president, with the San Diego Gulls (WCHL). Longo also served two seasons as vice president of marketing/community initiatives for the New Jersey Devils (NHL). He currently serves as a consultant to the Charlotte Checkers, working with senior management to develop marketing and sales strategies for corporate partnerships and ticket sales.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Training Hospitality ‘Winners’; Plus, President Johnson & Wales Charlotte Feb 03, 2018

Gary Hernbroth wants your staff to excel. As a business trainer and professional speaker, he’s dedicated to ensuring hotel employees excel for their customers and those paying their salary. We learn valuable techniques to improve YOUR business.

Then, Tarun Malik, President of Johnson & Wales Charlotte, on the hospitality F&B business, how it’s changing, what students think of the restaurant business and some of the challenges hoteliers and restaurateurs face in the food biz.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Las Vegas Gossip, Wynn’s Worries, and Sin City Survival Guide Jan 31, 2018

Tim Dressen is the host of the super popular Five Hundy by Midnight podcast, which he’s been doing weekly for 13 years!! Yes, podcasting is that old. Glenn and Tim are Vegas experts, each visiting more than 75 times each. They dish on the latest Las Vegas gossip, including sexual harassment allegations against famous men, the sad end to Lucky Dragon, amazing new resorts coming to town, and much more.

Then, they lay out their rules on maximizing Las Vegas fun without completely destroying your body and soul in the process. Yes, it is possible, and they tell you how to do it.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Amsterdam is Hospitality Concept Cauldron; CEO of ASAP Jan 26, 2018

First, Glenn and his Here to Stay TV producer Peter ‘Art’ Lewry of Hunter Gatherer are in Amsterdam. They discuss why Amsterdam is the home to so many innovative hospitality concepts such as Zoku, Sweets Hotels, Yays Amsterdam Zoutkeetsgracht, and The Student Hotel. Plus, Glenn hosted a roundtable event at the Serviced Apartment Summit Recharge, so the guys discuss the event.

Then, Glenn speaks with James Foice, Chief Executive of The Association of Serviced Apartment Providers. The discuss the rise of serviced apartments, what sets them apart from traditional hotels, how the categories are merging and more.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

ALIS Conf Preview & Hotel Development Secrets Jan 20, 2018

Glenn and Bruce Ford, SVP Business Development with Lodging Econometrics make their predictions for ALIS, and the industry in general. This was recorded prior to the Wyndham/ La Quinta deal announcement, but they talk about that sort of stuff anyway.

Then we look at reinventing a hotel for the modern guest with T. Dupree Scovell, Managing Partner and Chief Investment Officer of Woodbine Development Corporation. Plus, they take a deep dive into hotel real estate, hotel development and lots of super fun wonky stuff.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Everything You Need to Know About Hotel Revenue Strategy and Optimization Jan 16, 2018

We made this a bonus episode because the content is just that good. This show is about the history of revenue management, and how it morphed into revenue optimization and revenue strategy.

More important, Glenn and Patrick Bosworth, Co-Founder and CEO with Duetto, share the state of revenue strategy today, how technology is disrupting and changing everything about the hotel business and much more than you'd ever expect. And maybe a hint at what's coming next. We even discuss the history of Duetto, entrepreneurship and creating value for the guest while still making money.

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The Astounding Rise of The Golden Nugget and Downtown Las Vegas Jan 12, 2018

First, we explore the amazing community of downtown Las Vegas with a roundtable chat featuring Justin Kingsley Hall, who is the Executive Chef of the Kitchen at Atomic in Downtown Vegas, Corey Nyman, Nyman Group, Craig Nyman, Life is Beautiful Festival.

Then Glenn and Cindy O’Keefe, SVP Golden Nugget/Asst. General Manager of Golden Nugget examine her career, how Vegas has changed since her arrival in 1994, how downtown has differentiated itself from The Strip to find reborn success, and how consumers are changing in behaviors and desires.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

The 2018 Hotel Political Climate w AAHOA CEO/ Deep Dive Behind Choice Hotels Jan 05, 2018

Wow! What a show! Two HUGE interviews this week.

First, we focus on politics with a revue of 2017 and a look at the 2018 legislative agenda with Chip Rogers, President & CEO of AAHOA. Topics include: Tax Reform, Regulation Reform, the US economy and education through AAHOA. Plus, we learn that Glenn and Chip both worked at the same fast food chain in their formative years.

Then Glenn and Brian Quinn, VP Franchise Development, Choice Hotels International, examine the company’s brand strategy and its franchisee propositions. Plus, some career inspiration thrown in for good measure.

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Check out California: Christmas Special Year in Review Jan 04, 2018

No Vacancy News is the place for hotel industry podcasts! So, this week, we introduce you to Check Out California.

Hosted by industry insiders Craig Sullivan and Raad Ghantous, they dissect the CA hotel market twice a month. And we're bringing you their shows.

OK, so Glenn couldn't stay away and is a guest in this show. His segment starts at 42:20. He calls in from the bottom of a well.

This is not the first show in their series, it's episode #13. Check out their older stuff at: https://checkoutcalifornia.podbean.com/

Management Company Superstar Showdown! Dec 29, 2017

Two superstar interviews this week to help you usher in 2018. First up is Gerry Chase, President and COO of New Castle Hotels and Resorts; then we have Lee Weeks, CEO of Coral Hospitality.

From the team here at No Vacancy: Have a Happy New Year, and we’ll see you in 2018.

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Purely Politics: US Travel’s CEO, and a Hotelier Congressional Candidate Dec 22, 2017

This week we get to the bottom of the frightening drop in travel to the United States. Is this a Trump slump, outsized exchange rates, or something more ominous? We talk to Roger Dow, CEO of US Travel, on many issues affecting all components of the travel industry that generates $2.3 trillion in economic output.

First, we speak with Suraj Patel, President of the hotel ownership group Sun Group of Companies. He’s an American success story with parents that immigrated to the United States. He grew up working in hotels, owns hotels and is now running for New York's 12th Congressional District (parts of Manhattan and Queens). Hear his story and the issues he stands for. Visit Suraj’s Congressional campaign site: https://www.surajpatel.nyc/

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Reinventing the Biz Case for Spas with Raad Ghantous Dec 20, 2017

Raad Ghantous has not one, but two radio shows: The Raad Life and Check out California host.

However, he is also a renowned industry designer and heads up Raad Ghantous & Associates, where he brings smart business acumen as part of his overall design approach when focusing on the spa business, for example. Too many spa minded people simply aren’t seeing the economics of this business in the right way because the rules have changed. Turns out customers do not like the value proposition offered today as disruptors are challenging traditional operators.

In this show Raad and Glenn discuss how freestanding spa and in resort spas can become more profitable. It’s all revealed in this episode.

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Making the Moxy Times Square; Great Christmas Hotel Packages Dec 15, 2017

We learn everything about the new Moxy Times Square through an in-depth conversation with the property’s developers. We speak with Mitchell Hochberg, President of the Lightstone Group and learn about the process to develop, design and build the hotel. Plus, we hear all about their F&B partnership with Tao Group, which yielding the largest rooftop (and most innovative) bar in the city (the country?)

Plus, Glenn and producer Jeff Polly speak about amazing Christmas packages.

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Bonus F&B Show: The Latinization of Southern Cuisine Dec 12, 2017

Today we hand the reins over to Tim Cameron.

He's an associate professor, College of Culinary Arts at Johnson & Wales University, and he definitely knows his food.

In this minisode (yeah, we made that up), we learn about how shifting demographics is affecting southern American cuisine. We think this is pretty interesting stuff, and believe you will too.

We like this concept so much, we've partnered with Johnson & Wales University for more interesting food related content in 2018, and we couldn't be more excited.

Stay tuned for more F&B related content from JWU!

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Gamifying Hospitality Marketing; Reinventing a Classic Hotel Dec 09, 2017

Glenn shares his thoughts about this past week’s Design Connections conference, which brought together the design disciplines of hospitality, education, office and healthcare under one roof. Then, Jennifer Johnson, a VP of Loyalty Marketing at Foxwoods, and Aron Ezra, CEO with OfferCraft, about using gamification to turbocharge hospitality campaigns. We explore how Foxwoods did it, so you can too.

Then, we talk about the redevelopment of Bahia Mar in Ft Lauderdale. We speak to Jimmy Tate, CEO of Tate Capital and partner in Rahn Bahia Mar LLC about the recent renovation, his future vision of the property, travel and tourism in Fort Lauderdale and much more.

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A Woodspring of Development; Does C-Suite Squelch Disruption? Dec 01, 2017

Woodspring Hotels is coming out the other end on a complete company reinvention. New name, new imaging, pretty much new everything. Glenn catches up with Ron Burgett, EVP Franchise Operations and Development and Wendy Hoekwater, CMO at WoodSpring Hotels to discuss the changes, where the company stands now, and how they’re appealing to operators and customers.

First, Glenn speaks with Ken Greger, Managing Director of ‎AETHOS Consulting Group. They speak of the importance of disruptive innovation, its effect on the hospitality business, and whether those in the C-suite encourage or discourage it.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Slavery, Sex Trafficking and How You Can Stop It Nov 28, 2017

Essential to hear, this interview was potentially the toughest Glenn ever conducted. But it’s a story that can save lives. Glenn speaks with Rani Hong, a sex slavery victim and now a leader in this critical human rights movement. She was just seven years old when she was stolen, then sold in her native India. This interview shares elements of her experience, but more critically gives you the power and know how to stop this horrific human right violation from taking place in your hotels. Yes, it is potentially happening right under your nose, and we even met one hotelier at this very event. Recorded live on stage during the Washington Hospitality Association’s annual conference.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Challenging Your Inner Self, and Return to Wellness Nov 24, 2017

Author, speaker and adventure traveler Jeff Evans has been a paramedic in war zones, took a blind man to the summit of Mount Everest, and competed on a reality TV show. Yup, he’s done it all. Today Evans shares his story and how you can find the strength within yourself to achieve what you’ve always thought impossible. Visit: http://www.jeffbevans.com/

First, Glenn speaks with Steven Schwartz, President and CEO of Midtown Athletic Clubs. He’s recently opened a new wellness and health focused hotel in Chicago. They visit the entire wellness hotel experience and how these types of hotels are getting a growing fan base. Visit: https://www.midtown.com/

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Vegas Forges Forward Nov 18, 2017

Glenn was in Vegas weeks ago and recorded this show alongside Bruce. Both dark and light, we focus on the aftermath of the Las Vegas Shooting with Corey Nyman before moving on happier things. Look, we simply could not ignore the elephant in the room.

Then Glenn and Bruce check out Bandito, an Off-Strip Latin restaurant that hits all the right marks. We learn all about what it takes to make a restaurant successful, not just outside a casino hotel, but also how it relates to what customers want and how to serve it up to them. Plus, Glenn had the most amazing octopus ever. Check them out at: www.banditolv.com

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Lodging Conf Wrap Up and Mastering Management Nov 10, 2017

Glenn and Bruce Ford, SVP of Lodging Econometrics analyze the state of the industry and the action at the Lodging Conference, one of the industry’s top deal making events. Are times too good? Too many new brands? Will Glenn ever speak slower? We find out.

Then, Kim Sims, President, and Chris Green, COO of Chesapeake Hospitality share their company’s 60 year story, as well as how management companies are changing the way hospitality industry business runs its hotels.

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Bonus Show! It's "Impossible" with Anthony Melchiorri Nov 08, 2017

Hotel Impossible host Anthony Melchiorri is back on the show! We had such a good time podcasting last time, we did a whole other show right after.

And be sure to join us Monday 11/13 for a special Facebook LIVE event where Glenn and Anthony are teaming up to answer YOUR questions! That's November 13 at 2pm EST. Join us in person during BDNY at the Black Carpet Live Area! Level 2, Concourse Lobby. Watch it here: http://ow.ly/p0Ag30gpq1N

The event is very generously sponsored by Best Western Hotels & Resorts.

Or submit your questions on Twitter @TravelingGlenn, or on the No Vacancy podcast page: https://www.facebook.com/TravelingGlenn/

Making the Modern Marriott w Liam Brown, President... Nov 03, 2017

While you may think this will be the type of interview that’s a total sales pitch for some of the Marriott family of brands. It’s not. In this interview we focus primarily on innovation, what it takes to bring giant companies together and lots of other interesting and fun stuff.

But first, Glenn shares his thoughts on the lodging conference and explains what the issues really are these days. He also offers up some sage advice.

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Chip Conley, Industry Icon and Entrepreneur Extraordinaire Oct 27, 2017

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Bestselling author, hospitality entrepreneur, disruptive business rebel, and social change agent, Chip Conley is a leader at the forefront of the sharing economy. At age 26, he founded Joie de Vivre Hospitality by transforming an inner-city motel and parlayed that into the second largest boutique hotel brand in the world. In 2013, he helped transform Airbnb from a promising home sharing start-up into the world’s largest hospitality brand. Now he’s celebrating the rerelease of his seminal book PEAK.

First, Glenn and Bruce Ford, SVP of Lodging Econometrics are together in a hotel room and share their thoughts on guestroom design flaws. They’re betwixt wondering how these issues can happen. Bad design? Too much focus on lower tier price points? They try to figure it out.

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The Food Festival Godfather & Celebrity Chef Maker Oct 20, 2017

Veteran restaurant and celebrity chef marketer Herb Karlitz is the visionary behind food festival culture and some of the country’s most notable food focused events. He’s worked with chefs like Daniel Boulud, Emeril Lagasse, Michael White and Marcus Samuelsson, with whom he created Harlem EatUp! You my not know him, but you’ve enjoyed events such as The New York Wine & Food Festival, The Chocolate Show, Vegas UnCork’d, and Napa Flavor. Plus, he’s bringing the Michelin Awards to the US.

First, Glenn and producer Jeff Polly name the best food cities in the United States and offer up their favorite places to eat when they visit them. It’s all about being hyper local and finding the places no one expects to find you eating.

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Caribbean Special Report: State of the Market and Road to Recovery Oct 18, 2017

Parris Jordan, Chairman of the Caribbean Hotel Investment Conference & Operations Summit (CHICOS), talks to Glenn about the state of the Caribbean. Topics: Is tourism business permanently destroyed, what’s the true status of Puerto Rico, what islands were left unscathed, is there a path to recovery, silver lining opportunities.

Then, Glenn speaks with Andrew Cohan, Managing Director of Horwath HTL – Miami. They discuss path to tourism recovery for Caribbean countries, what these countries can do to protect themselves from future storms, keeping tourism jobs, and more.

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XL Airways Teaches US Airlines Thing or Two Oct 14, 2017

Laurent Magnin, CEO of France based XL Airways is the ultimate aviation enthusiast. His goal is to make us love flying again, so we asked him how he managed to get XL to be the top tourist airline for French Tour Operators under his stewardship. We learn all about he’s making flying magical again.

But first, Glenn has a lot of complaining to do about how US airlines treat loyal customers, and why they're breaking financial records even as customers loathe them.

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Special Hotel Security Report: What Now? Oct 10, 2017

A difficult subject to talk about in the wake of the Las Vegas massacre, but one that needs to take place. Glenn speaks with Mac Segal, Head of Fixed Site & Hotel Security Consulting with AS Solution. He’s a renowned hotel security expert and we talk about all the issues you want answers to.

They discuss, the state of hotel security, is it possible to beef it up, will that actually happen, and lots more to fully understand the answers. Glenn also asks if we’re even asking the right questions.

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Going Local with Wyndham’s Hawthorn Suites VP Brand Ops Oct 06, 2017

Today we speak with Larry Hambro, VP of Brand Operations with Hawthorn Suites by Wyndham. They discuss how the brand fits into the wider hotel business, his plans for brand expansion, a new grocery delivery service they’ve started and overall extended stay sector performance.

First, Glenn speaks with Roger Miller, President of RA Miller Hospitality Sales & Marketing Services and Consulting. They discuss how to energize your career if you are a property level sales professional, and how team leaders can get their people to outperform. They also discuss instilling good hotel sales habits now before the industry starts to decline.

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TV Hotelier Anthony Melchiorri Goes “Extreme” Sep 30, 2017

Hotel Impossible host Anthony Melchiorri is back with all new episodes of Hotel Impossible starting October 2. And he’s got a new show too. “Extreme Hotels” is an all new series, launching that very same night at 9pm on the Travel Channel. Glenn and Anthony discuss getting freaked out at a haunted hotel, going to extreme places for extreme experiences, and how this all applies to the mainstream hotel business.

First, Glenn speaks with Adrian Kurre, global head of Homewood and Home2, who gives an update on the race to see which location will be Home2 Suites’ 200th property. What’s your guess? Let us know via @TravelingGlenn on Twitter and Instagram with #RoadtoHome200.

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The Original Celebrity Chef: Todd English Sep 22, 2017

This week, Glenn has one of his most personally gratifying interviews. Todd English helped create the mold for the modern celebrity chef. He’s been a huge fixture and influencer for decades, creating trends we all take for granted . Take food halls, we recorded this show at the Todd English Food Hall, which has been a NY fixture for years. Now every superstar chef is entering this business.

First, Glenn catches up with Corey Nyman of the Nyman Group. They were supposed to talk about Las Vegas F&B, which they eventually get to. But most of the chat focuses on how the city is changing rapidly with the influx of new sports teams, shifting entertainment and the status of new hotels. Nyman even predicts why he thinks the recently sold Fontainebleau will be DOA. Eesh.

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Sonesta CEO Carlos Flores Makes Massive Deal, and We Got Him Sep 16, 2017

Carlos Flores, President & Chief Executive Officer of Sonesta International Hotels Corporation, just secured a deal for 14 new properties to join the Sonesta ES Suites brand. The brand gets an immediate boost by about 30% and sets the stage for the company’s emphasis on extended stay. They also discuss issues such as staying independent when major companies keep getting bigger, and why extended stay seems to be a win for customers and hotel developers.

But first, Glenn and Bruce Ford, SVP at Lodging Econometrics, share how the extended stay market is becoming a massive industry segment. They also kick off Home2 Suites Road to 200 Challenge and seek to figure out which one in the pipeline will be lucky 200. Let us know what you think it’ll be!

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Debunking Major Minibar Myths Sep 12, 2017

In today’s bonus episode, we speak with Sky Tucker of Bartech Systems International. Glenn gets schooled in minibars and the guys go through all the classic arguments why investing in minibars is a horrible thing to do. Truths revealed about how this amenity influences guest satisfaction, while creating a new profit center. Sky also shares combat duplicitous guests looking to steal minibar booze.

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This is a sponsored presentation

Surviving the A-hole in Your Biz Life; Plus, Hotel Marketing Secrets Sep 08, 2017

This week we learn strategies to make our career work smoothly when faced with adversity. In this case, a total a%$hole. Glenn speak with Bob Sutton, author of the Asshole Survival Guide. Sutton is Professor of Management Science and Engineering at Stanford University. He co-founded the Stanford Technology Ventures Program (and the Hasso Plattner Institute of Design (“the d school”). He is a Fellow at IDEO, Senior Scientist at Gallup, and an advisor to McKinsey & Company. Sutton studies organizational change, leadership, innovation, and workplace dynamics. He has published over 150 articles and chapters and written seven books. Sutton’s latest book is The Asshole Survival Guide: How to Deal With People Who Treat You Like Dirt. His web site is www.bobsutton.net and he tweets @work_matters.

Learn more about the Asshole Survival Guide on Amazon.com.

First up we have Stuart Butler, COO of the innovative company Fuel Travel Marketing. Glenn and Stuart share stories from the front lines of marketing and supply strategies to whip your hotel digital marketing strategy into shape.

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Hotel History: The Georgian Terrace by Sotherly Sep 06, 2017

We're getting set to launch a new hotel history podcast we expect will run every other week. Here's our test show, focusing on the Georgian Terrace hotel in Atlanta.

It's an amazing story of a grande dame that hosted the movie premier party for Gone With The Wind. Then it became a home to vagrants, lowlifes and the old Angora Ballroom, which hosted bands like U2 in the early days. Now it's risen to once again be a premier property in the heart of a resurgent neighborhood.

Let us know which hotels you want to be featured on No Vacancy:Hotel History at @Travelingglenn on twitter and Instagram. Or by email at glenn@rouse.media. Better yet, give us a better name for the show.

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Hurricane Harvey: Industry Pulls Together, and How YOU can Help! Sep 01, 2017

Today we focus on the impact of Hurricane Harvey and what you can do to help. Glenn speaks with AAHOA Vice Chairman, HP Patel on how the hotel industry is helping those displaced by the storm, and how it is helping fellow hoteliers whose hotels have been destroyed or damaged by the disaster. Glenn also speaks to hotelier Sunny Tolani who reports on how his GMs are helping people affected by the hurricane and subsequent flooding.

Glenn also speaks to Scott Berman, ‎Principal and Industry Leader, Hospitality & Leisure Group at PwC on how the hurricane will affect the hotel industry. They also discuss many industry trends unrelated to the storm.

Hoteliers: Donate room nights to help those displaced here: https://docs.google.com/forms/d/e/1FAIpQLSdDkbm2NEvYdFb7QTJgc-K29B9Qnbcqn-K5gMz0xXgpzTWvGA/viewform?_cldee=Y2hpcmFnQGFhaG9hLmNvbQ%3D%3D&recipientid=contact-1931e0e63faee411941100262d0ca55d-ebf0e764319b4fb18875cb402a00f9eb&esid=ca86e3e6-cd8c-e711-810e-e0071b714b91

Contact AAHOA to give: info@AAHOA.com or call: Phone: (404) 816-5759

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BONUS EPISODE: Check Out California with special Guest Glenn Haussman Aug 29, 2017

Glenn was a guest a couple of weeks back on Check Out California, a radio show all about the California hotel business.

The show, hosted by lodging industry superstars Raad Ghantous and Craig Sullivan, was originally broadcast live on August 16. We secured the recording for distribution on the No Vacancy feed. Listen in to the show on the first and third Wednesday every month from 1pm to 2pm California time. Listen online at OCTalkRadio.net.

Hear all the latest trends you need to know!

And also, join all three of them for the California Lodging Investment Conference, March 8, 2018. Visit www.cliconference.com for more information. Use discount code “Glenn18” for special event pricing.

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Powerful Social Media Dos and Don’ts; Visit San Antonio’s CEO Aug 26, 2017

First up, Glenn and Jeff Polly provide valuable insight on how to create, foster and feed a hotel’s social media strategy. It’s not as easy as sending a few tweets, and the guys share best practices, as well as what not to do in order to find success via this online medium.

Then, Casandra Matej, CDME, CTA, President & CEO, Visit San Antonio on what makes their destination a favorite for conventions. They share their strategy that’s transformed their city into a major events destination.

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The Colossal Travel Show: Adventuring in Israel, and Sustainable Travel Aug 18, 2017

Glenn spent two weeks in Israel, and shares his adventures with Rebecca Alesia, who conveniently booked the trip for him in her capacity as a travel curator with SmartFlyer. The talk the Old City of Jerusalem, Dead Sea, rafting down the Jordan River, riding on ATVs through a blown out Syrian military base, digging up treasures from 2,300 years ago and much more.

Then, Glenn speaks with Michaela Guzy, the creator and head storyteller from OhThePeopleYouMeet, a video based content destination for travelers, foodies and philanthropists seeking authentic local connections when traveling. This interview focuses on the amazing adventures you can take, while also being focused on sustainability. Be sure to take her Sustainable IQ quiz, which we discuss on the program.

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No Vacancy Video Special: Israel's Many Treasures Aug 16, 2017

Hey folks!

I was in the amazing land of Israel for two weeks for some learning, eating, relaxing and family fun time. Enjoy this video report of what I learned and where I went.

Highlights:

Riding an ATV through an abandoned Syrian military base
Going on an archaeological and digging up 2,300 year old artifacts
The story of Masada, the Western Wall and other critical historical sites.
Swimming in the Dead Sea
Interview with Soshi the camel
And much more.

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In Honor of Legendary Disney Imagineer Marty Sklar Aug 11, 2017

In celebration of the life of an industry icon, we present to you an interview with Disney Imagineer Marty Sklar, who passed away last month. This interview was recorded several years ago, and we at the No Vacancy podcast felt we needed to share this ‘lost’ interview with all of you.

He was a mastermind who oversaw the development of EPCOT Center (now known as Epcot) at Florida's Walt Disney World Resort. As VP creative development, EVP and President of Imagineering, Sklar oversaw the design and construction of Tokyo Disneyland, the Disney-MGM Studios, Disneyland Paris, Disney's Animal Kingdom, Disney California Adventure Park, Tokyo DisneySea, the Walt Disney Studios Park and Hong Kong Disneyland.

An amazing man with an even more amazing story.

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Creating Future Hotel Industry Superstars Aug 05, 2017

Glenn talks with Hilton’s Ayesha Williams on finding the next generation of talent for the hotel business as the industry expands, requiring the expansion of finding and curating new industry superstars.

But first, Glenn checks in with TravelClick’s John Hach on what you need to know about the state of the hotel industry, where it’s headed and lots more.

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Convergence of Art and Hospitality with 21c Museum Hotels Pres. Greenberg Jul 28, 2017

Hey, you got your museum in my hotel. Well, YOU got your hotel in my museum. That sums up the 21c Museum Hotels concept that’s finding success in tier 2 cities such as Louisville, Nashville and Oklahoma City. Glenn talks with Craig Greenberg, the company’s president about this very interesting hotel brand. 21c founders Laura Lee Brown and Steve Wilson love contemporary art, by creating brand mixing hospitality and art. This is a fascinating look into an emerging hotel brand.

But first, Glenn speaks with Bruce Ford, SVP Business Development of Lodging Econometrics. They talk about the just released 2Q new construction pipeline report. Then they talk about the future of immersive hospitality focusing on the freshly announced Star Wars hotel coming to Walt Disney World. They also discuss the emergence of a 48-hour guest cancellation policy, which started with Marriott and then spread to Hilton. Is it good for owners or customers? Listen now and find out.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

JD Power Names Top Hotels; Plus, Airbnb, GBTA, and, Soft Brands Changing it All Jul 21, 2017

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power, when they dished on social media myths last spring. Hear that show here. Now he is back to talk about which hotels landed in the number one spot on the company’s highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target customer intimately. We examine which brands are doing this right, and how they’re winning. If you want to cheat, find the list here.

But first, Glenn speaks with Thomas Engel, President, T.R. Engel. They talk about airbnb and their desire to appeal to business travelers and travel managers, the Global Business Travel Association (GBTA) conference, the massive rise of soft brands and their true value to owners, how more available brands means more hotel development, and how hotel investors can get some of that ‘key money.’

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

We Get to the Bottom of Timeshare: Diamond Resorts’ CEO Michael Flaskey Jul 14, 2017

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused.

But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category.

Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

Modern Marketing Methodology Featuring Best Western’s SVP/CMO Jul 07, 2017

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling’s strategies. In this episode, we explore how Best Western Hotels & Resorts’ SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (watch a video about it here) , Harley Davidson, Minor League Baseball, and also how the company is ensuring its Best Western Rewards loyalty club is staying ahead of the trends. Guess what? People love points!

But first, Glenn and producer Jeff Polly dish on the most expensive hotel stays in the world. Plus, Glenn shares a story of his experience handling PR for Four Seasons NY’s penthouse suites back when they debuted.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Produced by Jeff Polly: http://www.endpointmultimedia.com/

From Manhattan to Montauk: NY and Summer Hospitality Jul 01, 2017

Happy Birthday America!

Glenn kicks off the show out at The End. That’s Montauk, Long Island to all you non NYers. He’s at the amazing Montauk Yacht Club talking with the hotel’s parent company IGY Marinas. He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones in land based hotels.

The Glenn speaks with Sam Kimball, Chief Marketing Officer of the iconic Circle Line. They talk about the company’s amazing history, new vessels, New York City tourism and much more.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Follow Glenn @TravelingGlenn

Find Montauk Yacht Club @MontaukYacht

Find Circle Line

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Episode: Removing Friction By Disrupting Meeting Booking Biz Jun 28, 2017

Planning meetings is a laborious process. As a matter of fact, it’s pretty time consuming for on-property sales professionals too. Meanwhile, technology has created opportunity virtually everywhere, but the meetings side of the business acts as if its still 1985.

Not anymore. IVvy is leveraging the power of the cloud by offering meeting planners the ability to search, compare, and book function space, catering, and group accommodations online anytime. Book and manage events using custom websites to attract and register attendees, and manage their experience.

IVvy provides conference centers, hotels, restaurants and cruise lines with an integrated revenue management and distribution platform to post availability, rates and inventory; manage inquiries and bookings on any device, anywhere; drive inbound revenue; and enhance reporting and visibility.

IVvy serves over 12,000 users in 13 countries including Hyatt, Wyndham Hotel Group, Accor, Choice, Best Western and other leading hospitality groups; Air New Zealand, Voyager, Flight Center and other travel companies; BMW, KFC, Siemens, Rio Tinto, and other major corporations; government offices; associations; universities; and nonprofits.

Visit IVvy at https://www.ivvy.com/

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Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Seeing Red: Andy Alexander, President of Red Roof Inn Jun 24, 2017

Sorry for the delayed post. I was flying cross country after emceeing Hotel ROI and had some weather delays.

Glenn speaks with the president of Red Roof! Great chat with this amazing executive taped at the AAHOA conference back in April.

First, Glenn talks with Craig Sullivan, CDO, Broughton Hotels and Bruce Ford, SVP, Lodging Econometrics in a great segment on industry news, issues your talking about, their stay at the Hotel Indigo Downtown Los Angeles, politics and much more. Craig is also runs the California Lodging Investment Conference and host of the radio show Check Out California.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Send your comments and questions to Glenn@rouse.media.

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Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Industry Legend Lee Pillsbury on Future State of Hotel Tech Jun 18, 2017

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you’ve heard of, such as Hipmunk, Duetto, Nor1, social tables and many more.

First, Glenn talks about technology from another angle, slot machines. Skill based slot machines are here and Glenn gave one a spin (yeah, bad pun). He battled against the classic aliens of Space Invaders and shares why the industry is banking on slot machines that allow users to bring their skill rather than just pray for luck. You guessed it, it’s all about those millennials.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Show: Smart Technologies Impacting Guest Experience and Satisfaction Jun 14, 2017

In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as:

How technology affects guest journey at a hotel;
How guest satisfaction ratings can be improved/influenced at a hotel through technology;
How televisions are acting as the central hub of a guest’s hotel stay;
Future customer trends.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Waking Up to a ‘Dream’; Hotel CEOs Reveal Travel Ban Fallout Jun 09, 2017

Glenn speaks with Dream Hotel Group’s CEO Jay Stein. The guys speak about new development, including projects from Hollywood to Vietnam, Dream’s approach to business (Hint: There’s big bucks in booze), update on its newest brands Unscripted and more.

First, Glenn, and Bruce Ford of Lodging Econometrics, break down the NYU International Hospitality Conference. They discuss what CEOs have to say about the Trump Travel Ban and fallout, the dearth of brand announcements such as Hard Rock’s Reverb, Wyndham’s Trademark Hotel Collection, Red Lion’s Signature Hotels and Trump Hotels’ American IDEA.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Boozetacular Bar Show! Drink Up And Learn Something Jun 02, 2017

The ultimate cocktail and bar show! Drive bar revenue!

Glenn talks to Dylan Holcomb, House Mixologist for HOTMIXOLOGY on the Fusion network where he creates original craft cocktails for each episode. They talk about cocktail trends, which spirits are most popular, getting local with liquor, why tiki bars rock, and more. Then, Dylan shares great and easy to implement advice on how hotel and bar owners can make more money.

Then, Glenn talks to Mark Grossich, Founder, Owner, And Chief Executive of Hospitality Holdings. He’s been winning big in the Big Apple for decades and he shares how he did it. They also talk about his newest venture, EMPIRE ROOFTOP, a rooftop bar overlooking Lincoln Center. The company owns such places as: The Carnegie Club in CitySpire Centre, Bookmarks Rooftop Lounge and Terrace at The Library Hotel, Madison & Vine – an award-winning American bistro and international wine bar located in The Library Hotel, DAG’S Patio Café Street in Dag Hammarskjöld Plaza, Lexington’s at the Court Hotel, and more.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

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Follow Glenn @TravelingGlenn

Follow Dylan: @cdylanholcomb

Visit Hospitality Holdings: http://www.hospitalityholdings.com

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Bonus Show: Smart Online Marketing for Commercial Real Estate May 31, 2017

Former AAHOA Chairmen Tarun Patel and Mukesh Mowji share details of their newest venture where they changed The Hotel Inventory into Aqqire. It’s a one stop real estate shop for hotels, gas stations, convenience stores and more.

It’s all about connecting buyers and sellers of real estate online in real time.

In this show, we learn about the state of commercial real estate and why this is a smart online solution for folks buying and selling.

They even sell ostrich farms

http://www.aqqire.com/

Sustainability Programs Make Hoteliers Money! Here’s How. May 26, 2017

Glenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It’s a matter of him helping hoteliers achieve their goals by making their properties more profitable by ‘doing the right thing.’ Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame into a sustainability showpiece.

First, Glenn and Producer Jeff Polly talk about amazing places on earth you need to see before they potentially vanish forever.

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Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Say What? Why People Like Airlines Mores Than Ever! May 22, 2017

Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news.

First, Glenn shares his thoughts on the latest news for the hotel industry, including news from the Best Western Leisure Travel Summit featuring executives from AAA, U.S. Travel Association, Trip Advisor and Brand Fuse. Then Glenn shares the results of a new survey from Best Western and U.S. News and World Report focused on hotel industry customer loyalty programs.

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Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Downtown Vegas Mastermind Derek Stevens May 13, 2017

Derek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone’s Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience. This is story of the transformation, and what’s happening next. They discuss NHL hockey’s Las Vegas Golden Knights, the NFL’s Raiders coming to town, the downtown music scene, outdoor bars, and how he pulled it all together.

But first, Bruce Ford, SVP Business Development with Lodging Econometrics and Glenn chat about HD Expo Las Vegas, the major event Glenn hosted for Porcelanosa with major designers from Marriott, Hyatt, Hilton, Salt Hotels, West Elm Hotels and studio Bunnyfish, who work with Tony Hsieh on the downtown Las Vegas revitalization project. Then Bruce shares insight on Q1 2017 hotel development trends.

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Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS Show: Reinventing Hotel Art for an Interactive and Social Generation May 11, 2017

Kevin Barry Fine Art is an industry leader that’s changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It’s a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers’ social media engagement.

See their amazing work at places such as major Las Vegas casinos, high end boutique hotels, luxury branded properties and more here.

You will learn much more than ever expected about how important the right art is in your hotel. Listen now!

Find Kevin Barry Fine Art, here: http://kevinbarryfineart.com/

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Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Legendary Hotelier Raymond Schultz on Birthing Hampton Inn May 07, 2017

Ray Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group.

But first, Glenn speaks with Donna Quadri-Felitti, the Marvin Ashner Director and Associate Professor, School of Hospitality Management at Penn State.

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Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Now With Carnival, this guy Invented Disney Magic Bands and More! Apr 28, 2017

Padgett is redefining cruising through ultimate personalization, and has the pedigree to do it. Padgett holds 19 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes. In his former life at Walt Disney Parks and Resorts, he spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+, Disney’s Magical Express, Be Our Guest restaurant, Main Entrance access portals and Bibbidi Bobbidi Boutique retail locations. Now he’s creating Ocean Medallion™, a first-of-its-kind wearable device enabling personal experiences by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook. We learn all about this new technology and his history.

But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends before drilling down to how it’s expressed in the hotel industry and, in Las Vegas in particular.

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Follow Glenn @TravelingGlenn

Follow Corey @EatDrinkVegas

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Live From AAHOA: Inside HGI, and Post CEO Panel Analysis Apr 21, 2017

John Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world.

Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they talk about how hard it must be to be running Trump Hotels right now.

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Follow Glenn @TravelingGlenn

Find Dave Eisen on Twitter at @DavidEisen3

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS SHOW: Reinventing the OTA for Lower Guest Acquisition Costs Apr 19, 2017

Coming soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It’s an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month.

In this special episode, we learn from Inder Sharma, founder of Hotelbis.com and a highly-regarded lodging industry entrepreneur, how he’s looking to give hoteliers more control over their profits though an intelligent hotel marketing platform.

Glenn and Inder also talk about why industry initiatives such as Room Key haven’t resonated, how he wants to help the AAHOA community, and how he garnered support from industry icons such Mike Leven and MP Rama.

Learn more at hotelbids.com

LIVE from AAHOA: Keith Cline, Pres & CEO of La Quinta Apr 14, 2017

Get the behind the scenes story with Keith Cline, President & CEO of La Quinta.

Plus, Bruce Ford, SVP Lodging Econometrics.

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Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Bruce @BFinNH

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Live From AAHOA: Wyndham and the Multi Dimensional Traveler Apr 12, 2017

Straight from the No Vacancy broadcast studio in San Antonio, TX, we bring you the first in a series of special interviews.

Margaritaville’s Crushing It: Here’s How They're Doing It Apr 07, 2017

Glenn goes back to Margaritaville, this time for a rousing conversation with Tamara Baldanza, CMO of Margaritaville Holdings. It’s the 40th anniversary of the brand and we explore all its permutations from the music and F&B, to its rapidly growing hotel and resort holdings. And yes, even a soon to be built 7,000 home retirement community.

But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends before drilling down to how it’s expressed in the hotel industry and, in Las Vegas in particular.

Subscribe on iTunes: No Vacancy with Glenn Haussman

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Send your comments and questions to Glenn@rouse.media.

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Corey @EatDrinkVegas

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

5 Hotel Social Media Myths Busted; Hot Summer Vacation Destinations Mar 31, 2017

Glenn busts social media myths as a form of hotel feedback with help of Rick Garlick, Global Practice Lead, Travel and Hospitality Group at JD Power. They destroy everything we’ve held sacrosanct when it comes to guest social media commentary. The discuss online complaints, TripAdvisor, the need to respond NOW, and much, much more.

First, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer (www.smartflyer.com). They discuss the expected amazing summer travel season and what are the hot spots to visit. This year’s trend is all about adventure travel and finding the hidden destinations that have to break into the mainstream. Puglia, Italy, anyone?

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Send your comments and questions to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Rebecca: @RebeccaAlesia

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Sacrificing for Greater Good Mar 25, 2017

Glenn speaks with AAHOA Vice Chairman Bhavesh Patel on sacrificing his personal life and business for the AAHOA mission (www.AAHOA.com), planning a massive convention and trade show, what it’s like to be on the cusp of being Chairman and more. Plus, AAHOA and No Vacancy partnership revealed; and we share info on a new event series, Hotel ROI (www.hotelroi.com). It’s a series of hyper local one day events to get super relevant insight. This interview was taped just a few days before publication.

But first, Glenn has something against complimentary cheese plates. We know, it doesn’t make sense to us either. The reason why will surprise you.

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Send your comments and questions to Glenn@rouse.media.

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Follow @AAHOA

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Iconic Orlando Hotelier Harris Rosen; Deconstructing Las Vegas Trends Mar 17, 2017

Glenn has a wide ranging and fascinating conversation with famed hotelier Harris Rosen. He started on projects such as Disney’s Contemporary and Polynesian Resorts before starting his own company with passion, grit and not much money. The man is simply inspiring. He has more than 5,000 associates, puts kids through college, has started charities and has done so much for his people and his community. This is an incredible story you must hear.

But first, our Vegas is showing. Glenn speaks with Tim Dressen, who has been hosting a Las Vegas focused podcast for more than a decade. Called Five Hundy by Midnight (http://www.fivehundybymidnight.com/fhbm/) it’s a great show focused on a city him and his co-host love. Glenn and Tim hit on all the trends and share the inside scoop on what is new in the city they love. They chat about new hotels that may or not be coming – we’re looking at you Resorts World – their love of Downtown Vegas, new comp drink voucher systems for gamblers and much more.

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Send your comments and questions to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Tim at @fivehundy or on Facebook: https://www.facebook.com/groups/fivehundy

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

What You Don’t Know about European Hospitality; Scottsdale’s Bustling Tourism Biz Mar 11, 2017

Glenn chats with Bruce Ford about state of European Hotel Industry, behind the scenes at the IHIF financial conference, Here To Stay TV, what Europeans think about Trump and Glenn’s impression on Berlin.

Glenn also speaks with Rachel Sacco (www.experiencescottsdale.com) about how it became a top tourism leader, rebranding its CVB and how to get the most out of a stay in their fine city.

Subscribe on iTunes: No Vacancy with Glenn Haussman

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Points Guy Names Best/Worst Airlines; Plus, Great Travel PR Secrets Mar 03, 2017

Glenn gets the scoop on the best and worst airlines as rated by The Points Guys (www.thepointsguy.com). You’ll never guess who’s #1! They also talk important issues like the devaluation of airline and hotel miles, and even chat about professional wrestling.

But first Glenn speaks with Jennifer Hawkins, President of Hawkins International (www.hawkpr.com). She works with luxury hotels and shares her story of what makes for great hospitality public relations efforts. You’ll learn all about what it takes for a hotel to be recognized my major publications with this behind the scenes look. Plus, they also dish on press trip horror stories.

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Hawkins @HIPR

Follow The Points Guy @thepointsguy

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Frits van Paasschen interview Mar 02, 2017

Please note: This is a cut down release of the 2.17 show interview with Frits van Paasachen. This was posted at the request of Mr. van Paaschen's team, so you may have already downloaded and listened to this interview as part of the Power of Disruption episode.

‘Travel Ban’ Side Effect & Hotel Biz Segment Reinventing Stay Expectations Feb 24, 2017

Glenn is at the Business Travel Show in London and is starting to get concerned about people wanting to come and visit the United States. Travel is the USA’s biggest export and the “Travel Ban” seems to be spooking people about coming to visit the country.

Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality in an encore interview. Glenn thinks BridgeStreet is on trend with the apartment type a variety of offerings in the middle of great neighborhoods, each geared to a different type of customer. Learn why this company is rapidly growing, how it is nothing like Airbnb and how guest psychographics affect what BridgeStreet does. This very engaging conversation will arm you with lots of sociological information regarding what today’s traveler craves. Are you the perfect customer for these apartments?

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Power of Disruption with Frits van Paasschen Feb 17, 2017

There’s a massive sea change happening in our world, and it goes beyond the worlds of travel and hotels. Disruption is everywhere. We see it in every corner of our lives, but in hospitality, think Airbnb and Uber. In this amazing episode, Glenn speaks with former Starwood and Coors CEO Frits van Paasschen about his new book “The Disruptor’s Feast: How to avoid being devoured in a changing global economy.”

Buy the book on Amazon now

But first, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer (www.smartflyer.com). They talk everything Walt Disney World. Learn what’s new and upcoming, great vacation strategies and how to prepare for that trip of a lifetime. Also, learn why working with a travel specialist is smarter than going out and planning on your own.

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Rebecca: @RebeccaAlesia

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

FelCor’s Tom Corcoran on What You Don’t Know About Hotel REITs Feb 13, 2017

Sorry about the delayed posting! It’s the snow’s fault.

Tom Corcoran helped create the hotel industry REIT, which in turn happened to define how many investors buy hotels today. FelCor is a public company (NYSE: FCH) that owns more than 100 properties. You’ll learn the story of how he and his partner created the business, how Tom got involved in hospitality and how other can follow.

But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). The group has had an active role working with major hotel brands, restauranteurs, chefs and more that helps set dining trends. In this discussion, the guys go deep to pull back the veneer, all so you can better understand the state of dining in America. Hint: It’s getting rough out there for restaurant owners.

Here’s the link to the Life Is Beautiful episode referenced in the podcast: http://traffic.libsyn.com/novacancy/No_Vacancy_17.mp3

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Corey @eatdrinklasvegas

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Everything You Must Know About Hospitality & Wellness; Trump Travel Ban and Hotelier Effect Feb 03, 2017

Exhale was doing it before mostly everyone. Combining fitness, spa and a healthy living ethos to transform the fitness business into the wellness industry. We talk about how she started the company, the move away from traditional gyms and spas into something that creates a more holistic approach to wellbeing. It’s a lifestyle brand, not luxury living. Exhale facilities are located both in hotels and as standalone venues. Learn more at: www.exhalespa.com

But first, Glenn and David Eisen talk about more lesson learned at ALIS, a major hotel industry conference, their hard hat tour at the under-construction InterContinental hotel and Hotel Indigo in Los Angeles and of course, more Trump talk. This time focused on how last week’s travel ban could potentially crater one of our country’s most important exports; foreigners vising the United States.

Read David’s column on the ban: http://www.hotelmanagement.net/guest-relations/course-president-trump-s-travel-ban-bad-for-hotel-industry

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Dave Eisen on Twitter at @DavidEisen3

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Dos and Don’ts from AAHOA’s Secretary; Plus, No Serious ALIS Trump Talk Jan 27, 2017

This past year Jagruti Panwala started a magnificent journey when she was named secretary of AAHOA. In just a few years she will chair the organization, keeping her busy for the next few years. We discuss legislative issues, her role in the organization, balancing a career managing several businesses, including home ownership. How does she do it all, all while advancing the goals of the largest association in hospitality? We find out. We’re thinking super powers, but you decide. (NOTE: This interview was conducted before the latest presidential election.)

But first, Glenn and Bruce Ford discuss the Americas Lodging Investment, a major hotel industry financial conference, held this week in Los Angeles. Strangely, there was bizarrely little talk of the new president or the administration. They posit why and also address the state of the business including new hotels coming to a market near you.

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Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS SHOW: Hotel WiFi Strategies for a Data Dominant World Jan 26, 2017

During this in-depth show you'll learn all about:

Tips for hotels and other venues to maximize their bandwidth and keep up with the increasing demands being placed on guest Wi-Fi networks
Addressing data privacy concerns for guests when using guest Wi-Fi networks
Up-and-coming trends such as data analytics, online search using voice as an interface, etc.

www.nomadix.com

Secrets to Creating Country’s #1 Hotel w Virgin Hotels CEO; Food Trend, or Food Offend? Jan 20, 2017

Raul Leal, CEO of Virgin Hotels reveals the secret sauce behind creating the Virgin Hotel Chicago. According to readers of Condé Nast Traveler, it’s #1 Hotel in the United States and Chicago, appealing to business and leisure travelers, with a score of 98.1. Amazing! He also reveals what it takes to create a strong brand.

But first, Glenn and chef Chip English square off once again. This time, the guys take opposing views on fiery statements by Alice Waters and Jacques Pepin accusing food related TV competition shows prompting the fast food culture. Then they vote up or down on the expected major food trends of 2017.

Alice Waters and Jacques Pepin blast cooking competition shows: http://www.thewrap.com/p1444630/

Eater top food trends 2017: http://www.eater.com/2016/12/30/14116296/food-trends-2017-predictions

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Chip @PunkRckChef

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Infamous Insight with Hotel Impossible Host Anthony Melchiorri Jan 13, 2017

Travel Channel’s Hotel Impossible host Anthony Melchiorri reveals behind the scenes stories, his approach to creating hospitality success for flailing owners, why people can’t keep their hotels clean and powerful life lessons. He’s even creating his own hotel and shares his secrets to ensuring its success.

But first, Glenn blasts hoteliers that are not understanding the new paradigm of loyalty and how people book travel. He dishes on the rise of micro-moments, according to Google research, how hotel companies insist on sending him useless and irrelevant deals, why customers are no longer as loyal, and finally, how they need to approach this new era.

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotel Brand Genesplicing; Plus, Breakfast Bar Families that Suck Jan 06, 2017

Alan Roberts, Global Head- Embassy Suites by Hilton, Hilton Worldwide, and Glenn discuss the fascinating elements making up the Embassy Suites brand. It’s a dream dive into the fabric of its components, that’s consistently reevaluated though a culture of innovation. We hear about how it must equally appeal to customers and hotel developers, global growth strategy, free booze, leapfrogging travel trends, F&B, and Glenn may just reveal his love for free omelets. But you’ll have to listen to find out.

But first, Glenn shares his thoughts on the most annoying types of families you see crowding the complimentary breakfast bar.

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Old School Vegas Flashback: The Golden Steer, the Mafia and the Rat Pack Dec 30, 2016

This week Glenn dips his fingers into the vault to pull out a lost episode. And it’s awesome.

Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers.

The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Joe DiMaggio, Elvis Presley and Mario Andretti just to name a few.

Here’s a few more: Frank Sinatra, Dean Martin and Sammy Davis Jr. who found refuge here away from racism on The Strip.

The story is told by owner Dr. Michael Signorelli as well as Kevin Ball, Corporate Vice President - Strategic Sourcing at American Casino & Entertainment Properties (Stratosphere and more). Plus, a special appearance by Bruce Ford, SVP Business Development with Lodging Econometrics.

Eat at The Golden Steer! http://www.goldensteerlasvegas.com/introduction.html

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

A Top Hotel School's Success Strategy! Happy Holidays from the Gang! Dec 22, 2016

Les Roches International School of Hotel Management is ranked by luxury hotel hiring managers among the top three hospitality management schools in the world as a training ground for international careers (TNS Global Survey, 2013). Les Roches is renowned for its Swiss standards of excellence, entrepreneurial spirit and innovative programs. It has a global reach, with campuses in Switzerland, Spain, China and Jordan, and students from more than 90 countries. Glenn finds out about the school’s famous grads, why working in a career at luxury hotels is amazing, how they teach innovation and lots more.

But first, Glenn and Bruce Ford share their thoughts on the holiday season and lots of other fun chatter about the future state of the industry. Will there be too may hotels? Will hotels cost more or less for customers in 2017? And will hotels be more expensive to buy in 2017? Find out!

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

The Power of a Leisure Travel Taste Maker! Hotel Horror Stories! Dec 16, 2016

Apple Leisure Group is the nation’s only vertically integrated hospitality company with more than $3.4 billion in annual revenues. Plus, ALG is of the fastest growing luxury leisure travel companies in North America. ALG has signed 10 resort deals over the last 10 months, growing the company’s resort brand management portfolio by 15 percent in less than one year. This is a great success story you have to hear to believe.

But first, Glenn and Jeff dish on some of the worst hotels and why some hoteliers are so foolish they don’t respond to reviews of their property. Be warned: Great hotel horror stories here. Blood, bugs and bad news!

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Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Las Vegas Behind the Scenes! Dec 10, 2016

This week Glenn is in Las Vegas and getting the scoop on the newest happening trends there. First, he speaks with Dan Bernbach, who is in charge of the brand new Park Theater at Monte Carlo, which opens next week. Hear about the theater, the big acts coming to town and how the Mote Carlo is in the midst of a two year transition and re-branding.

Then Glenn learns what it takes to have a successful restaurant concept in the most exciting dining city in the world. We look at Vegas F&B through the eyes of Chipper Pastron, partner of MCC Hospitality Group, which owns Morel’s at the Palazzo and Dragon Noodle at Monte Carlo. This guy has been associated with Las Vegas dining since before Wolfgang Puck, which is traditionally credited with kicking off the Vegas dining boom. Not so fast Wolfgang. We learn the truth.

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Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS SHOW: Incredible Hotel Renovation Secrets Dec 08, 2016

We speak with Craig Sullivan of Parkwest who shares his secrets to great hotel renovations. Plus, he shares why you need to be at the CLIC conference this coming March 9, 2017.

www.clicconference.com

www.parkwest.co

IHG Americas CEO Elie Maalouf! ‘Nuff said! Dec 02, 2016

That’s right, this week Glenn shares the mic with the leader of IHG here in the Americas. They discuss everything you need to know about what the company is up to, and how Elie Maalouf sees IHG fitting into the bigger hospitality business. Kimpton, Holiday Inn, Hotel Indigo are all touched on, and Glenn again shows his unyielding love for EVEN hotels.

Glenn also shares his views regarding how hoteliers must reframe their understanding of hotel guests. Guess what? They aren’t at your hotel because of your hotel. A critical insight that makes all the difference.

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Making a $250m Restaurant Co.! Airline Status Woes! Nov 28, 2016

Glenn chats with Cameron Mitchell, founder of Cameron Mitchell Restaurants. The company started humbly but now brings in $250 million revenue annually. Learn all about how he did it and how his life philosophy helped him to create a powerful Midwest company employing thousands. Restaurant brands include Cameron's, Cap City Fine Diner & Bar, The Guild House, Hudson 29 Kitchen + Drink, M, Martini Modern Italian, Marcella’s, Ocean Prime, and Molly Woo's Asian Bistro, The Pearl, Restaurant, Tavern & Oyster Room, The Barn at Rocky Fork Creek and The Avenue Steak Tavern.

But first, Glenn and Bruce lament on how hard it is to qualify for premier airline status any longer, it’s effect on the traveler psyche and more. Plus, the guys delve into the state of the industry and newly released numbers for the new hotel construction pipeline.

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Breakthrough Conference Marketing Ideas! Disclosing Secrets of Hospitality! Nov 19, 2016

Glenn chats with Micah Solomon, author of The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. The guys share what’s important to today’s guests and why it matters. Plus you’ll hear some great success stories too.

But first, Glenn and Jeff share some amazing trade show secrets that will help you generate buzz and better sales. Road warriors rejoice! You don’t have to be in the hospitality business to benefit from these ideas.

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Find Micah’s books here: https://www.amazon.com/Heart-Hospitality-Restaurant-Leaders-Secrets/dp/1590793781

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hotels and the Trump Effect! The Secrets of Smart Branding! Nov 11, 2016

Glenn chats with Ron Swidler, Principal, Branding with the Getty’s Group to discuss the critical nature of branding within the hotel industry. This is an amazing and insightful discussion you are sure to love!

But first, Dave and Glenn discuss what will happen to the hotel industry under a Trump Administration. Will promised tariffs from China goods affect American companies importing products? What does this mean for the hotel business in general?

Articles discussed in podcast:

Trump and Hotel Biz: http://www.hotelmanagement.net/asset-management/donald-trump-s-stunning-victory-and-its-impact-hospitality-industry

Stop Calling Everything Experiences: http://www.hotelmanagement.net/why-we-must-stop-calling-absolutely-everything-experience

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to Glenn@rouse.media.

Find Dave Eisen on Twitter at @DavidEisen3

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Making Millennials Love Casinos! Horrifically Overplayed Restaurant Foods! Nov 04, 2016

Glenn chats with Vince Lentini, SVP of Marketing with Affinity Gaming. They specialize in regional casinos and are becoming a major force around the country. Today, they talk about the state of casino gaming, how its changing and what is it that guests are interested in experiencing. The company is also betting heavily on e-gaming tournaments. They’ve started competitive skill-based video game tournaments at its Silver Sevens Hotel & Casino property to attract that finicky millennial crowd, and Affinity is at the forefront of a new movement. You need to hear this interview.

But first, The Punk Rock Chef, Chip English, is back. The guys get into some of the food related that are annoying them to no end. Hamburger joints; check. Too much shrimp and grits; check. Annoying hipsters; check. Overpriced hotdog places; check. Be warned; Glenn is forced to defend his passion for chicken and waffles but Chip wants to hear none of it. Uh oh! Who will come out of the octagon alive!!

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Send your comments and questions to to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Chip @PunkRckChef

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hard Rock Int’l Revealed! Sparking Staff Satisfaction! Oct 28, 2016

Glenn chats with Marco Roca, EVP Hotel Development with Hard Rock Int’l. They talk about the state of the brand, what makes the Hard Rock brand resonate with customers, how it’s expanding throughout the world, and lot’s more.

First, Glenn chats with Johnathan Albano, who is not only the CEO Of Lodging Metrics, but also hosts the Lodging Leaders podcast. Perhaps you heard Glenn on that show? They share what you must know about employee hiring and retention. By coincidence, Glenn hosted a webinar on that very topic last week for SkyTouch Technology. You can watch that webinar here.

Drop us a line at mailto:Glenn@rouse.media.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

LinkedIn: http://www.linkedin.com/in/jonathanalbano

Twitter: https://twitter.com/jon_albano

Facebook: https://facebook.com/jonoalbano

Email: jonathan@lodingmetrics.com

Lodging Leaders Podcast: http://lodgingleaders.com

Build Great Hotel Teams: http://buildgreathotelteams.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS SHOW: The Refinishing Touch Oct 26, 2016

Go behind the scenes with The Refinishing Touch’s president and CEO Mario Insenga. With nearly 40 years in the business, TRT has become experts in myriad disciplines and this show reveals them all.

Hosted by hotel industry expert Glenn Haussman, the show focuses on the myriad ways TRT can save you money while accentuating your hotels’ room and public space products. These guys do so much more than you realized.

You won’t believe what they can do way beyond simply refinishing furniture to like new condition. In fact, the company has extensive experience in the areas of furniture reengineering, upholstery, solid surfaces such as glass and stone, fabrics and even hardware.

During the show, you’ll learn why the Office of the President of the United States and the Pentagon, as well as hotels your competing directly against rely on The Refinishing Touch. Plus, lot’s more surprises. Listen today!

check out www.therefinishingtouch.com

AAHOA Revealed! Soft Brand Revolution! Oct 21, 2016

Glenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA’s President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn’t always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third generation are in charge, and this group is changing everything about the hotel business. Learn how.

But first Glenn chats with Bruce Ford, SVP of Lodging Econometrics, all about the rapid growth of soft-brand hotels. Though you may not know what they are, they’re an increasingly integral part of the hotel industry. Especially for those hotels you think are independent. Guess what, it’s more likely that’s not quite true.

Drop us a line at Glenn@rouse.media.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Puerto Rico’s Perils Unmasked! Ultimate Networking Truths! Oct 14, 2016

Glenn gets Milton Segarra to open up about the problem facing Puerto Rico. As President and CEO, Meet Puerto Rico, he is tasked with boosting the profile of the meetings and conventions business. But he has more challenges than any of us could imagine. They get right into discussing the island’s financial crisis, zika, and other issues affecting this great destination. BUT, there is good news, and Segarra talks about the buoyant convention business and why you too should hold your next meeting there. This is an amazing honest discussion that will fill you with insight and new perspective.

Then Glenn and Dave Eisen, Editor in Chief of Hotel Management, chat about great customer experiences the retail industry is delivering and what hoteliers can learn from them. Plus, they dish on all the funny things we do when interacting with – or avoiding – people on the conference circuit.

What’s your favorite funny networking strategies? Drop us a line at Glenn@rouse.media.

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Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Follow Dave Eisen on Twitter at @DavidEisen3

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Best Western CEO David Kong! Great Ski Season Resorts! Oct 07, 2016

Glenn is fortunate enough to speak with David Kong, president & CEO of Best Western Hotels & Resorts. They speak about the massive change Best Western has underwent under Kong’s leadership and all about their new brands under the SureStay banner. It’s a huge departure for this stalwart company. We explain how.

But first, Glenn speaks with producer Jeff Polly, of endpoint Multimedia. They speak about ski season, where to stay, where to go and how to enjoy it all.

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Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Loving La Quinta! Smart Selling Techniques! Lodging Conference Wrap up! Sep 30, 2016

Glenn gets to speak with Raj Trivedi, EVP and Chief Development Officer, and John Cantele, EVP and COO with La Quinta. They talk about the state of the brand, how a company can have just a single brand in a ‘bigger is better’ environment and what’s new at this company.

Then Glenn is at the Lodging Conference and chats with Bruce Ford, SVP Business Development. They discuss smart selling techniques, the proliferation of new brands, how the hotel industry performing and Glenn coughs.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Read more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Why All-Suite Hotels Are Amazing. Cocktail Party Survival Guide Sep 24, 2016

Sacré bleu! Glenn is all alone this week and while it is very sad for him to be left to his lonesomeness, he has plenty to say. He shares his networking tips and shares his funny tips on how to maximize the cocktail party experience.

Then Glenn speaks with Rick Colling, Vice President of Brand Performance Support for the All-Suites category at Hilton Worldwide. They talk about Embassy Suites, Home2 Suites and Homewood Suites, what makes these hotels different and why they appeal to travelers. Free booze and omelets go a long way to pleasing those weary road warriors.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn Read more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

BONUS SHOW: Bathroom Amenity Fixtures Sep 21, 2016

The time for amenity dispensers is now. A major societal shift and technological advancement is combining to make this a solution something guests demand, and they happen to be at a price point owners love.

The switch to Amenity fixtures is almost inevitable, as waste and sustainability have become a global epidemic. Learn it works in this sponsored discussion on the ins and out of amenity fixtures.

We speak with:

Ray Burger, CHA MHS

Ray@PineappleHospitality.net

www.PineappleHospitality.net

Ph: 636-922-2285

Ken Haworth - President

Aquamenities- We CanDoThat Inc.

Phone: 925-938-2782

Khaworth@aquamenities.com

www.aquamenities.com

Raymond Ferretti - Sr. Director of Marketing and Brand Development

Marietta Hospitality – Div. of KIK Custom Products

37 Huntington St - Cortland, NY 13045 USA

Direct 607.428.2308

www.mariettahospitality.com

Life Is Beautiful Festival! Major Mergers! Downtown Vegas Survival Strategy! Sep 17, 2016

Dave Eisen is back. As Editor-In-Chief of Hotel Management, he has the scoop on Red Lion Hotels Corp. buying Vantage Hospitality. He dishes on that topic with Glenn, then they discuss topics such as why the hotel business is infatuated with Airbnb, cool industry conferences, a data download and more.

Then Glenn finds out what it’s like booking the acts for the massive Life Is Beautiful festival with Craig Nyman, Head of music and live performances. It’s coming to downtown Las Vegas September 23-25. We hear all about the event, why it’s important for Las Vegas, how downtown has morphed into the place to party when in town, and how you can enjoy the event with some great tips. Learn more and buy tickets: http://lifeisbeautiful.com/.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn @TravelingGlenn

Find Dave Eisen @DavidEisen3

Follow Craig @CraigAsher

Follow Life Is Beautiful @lifeisbeautiful

Read more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Cannabis & Tourism, Transformative VIP Access, Horrible People on Planes Sep 09, 2016

We start the show by dishing on some horrible things people do up in the air. Both Glenn and producer Jeff Polly share what they think are abhorrent and weird behaviors while traveling on airplanes.

Then we explore the world of Cannabis tourism and its effect on Colorado. Rather than sensational, it can be educational; and one company is transforming how cannabis culture is perceived. Through the Lighthouse Cannabis Project, http://lighthousecannabisproject.com/, tourists see firsthand how cannabis is grown and harvested with an extremely rare tour opportunity. What surprised us most is how normal it all seemed. They’re also partnering with governments on cannabis education as jurisdictions across the country want to learn more.

But this group also owns CID Entertainment, http://www.cidentertainment.com/, and we speak with CEO Dan Berkowitz to learn more. They provide VIP access opportunities to concerts around North America, and also have a cool new business that makes them and touring musicians money while making fans super happy.

Also on the show is Kobi Waldfogel who is spearheading on the ground efforts for the Lighthouse Cannabis Project, and also happens to be a great tour guide too.

This show is a must listen!

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn

Follow Lighthouse Cannabis Project on Twitter @LighthouseinCO

Follow CID Entertainment on Twitter @cidentertainmnt

Read more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Armchair Chefs, Iron Chef William Shatner, Boutique Hotels & Millennials Sep 02, 2016

This week we introduce you to chef Chip English, of Creative Catering Concepts and industry personality. He’s the punk rock chef that’s got plenty to say about TV food shows, Caribbean food, and what it really takes to be a chef.

William Shatner on Iron Chef: http://www.vudu.com/movies/#!overview/490670/Iron-Chef

Then we chat with Imran Jivani, General Manager at Hotel Chicago Illinois Medical District managed by Portfolio Hotel and Resorts. We talk about catering to millennials, what guests really want and what it is like running a boutique hotel that focuses on connecting with guests.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Follow Chip on Twitter @PunkrckChef

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Wellness Hotels. Embracing OTA’s. Customer Service Stories. Aug 26, 2016

Today Glenn goes one-to-one with Dave Eisen, Editor-in-Chief of Hotel Management magazine (www.hotelmanagement.net). The conversation goes so long and in-depth we’re saving what we had planned for next week.

Articles referenced in the show:

RLHC’s newly expanded Expedia partnership goes beyond growing the brand’s rewards membership:

http://www.hotelmanagement.net/operate/rlhc-s-newly-expanded-expedia-partnership-goes-beyond-growing-brand-s-rewards-membership

How to win, and lose, customers in a flash

http://www.hotelmanagement.net/guest-relations/how-to-win-and-lose-customers-a-flash

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Find Dave Eisen on Twitter at @DavidEisen3

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Oddest restaurants! What’s a Management Company? Aug 19, 2016

This week we take a dish on the oddest restaurants in the country with producer Jeff Polly.

Then Glenn is down in Tampa to speak at Chesapeake Hospitality’s annual conference. With all their executives in one place, this was a great opportunity to give travelers a behind the scenes look at how the hotel business really runs from a management perspective. You’ll learn lots of fun things.

See Mongolian Throat Singing here: https://youtu.be/Pw9agyd44aE

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Property Building Boom? Creative New Hotel Concept Redefining How we Stay Aug 12, 2016

New hotel construction report with Lodging Econometrics' Bruce Ford. He shares the state of the new construction pipeline, what that means to road warriors ability to experience new hotels, and what developers are thinking about.

Then Glenn speaks with Hans Meyer, Co-founder and Managing Director of Zoku, a cool new hotel brand coming out of Amsterdam. By combining work and play, they have struck a nerve with this interesting new design concept that may revolutionize how you want to stay.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Travel Agents Strike Back! Tips for Road Warrior Spouses/Partners Aug 05, 2016

This is going to be interesting. Glenn has his wife Helene on the show to discuss what happens when he’s out on the road. She shares her secrets gleaned from more than a decade on running the home, keeping a marriage happy and making sure the kids still relate to their dad.

Then Glenn speaks with Scott Koepf, SVP of Sales, with Avoya Travel. They discuss the return of the travel agent, why they are so critical in the digital age and share how you can also become a travel agent; and do the job from home or on the road.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

We Talk To TSA! Plus, Stuff We Don’t Need in Hotels Jul 29, 2016

Glenn welcomes back Dave Eisen, Editor in Chief of Hotel Management (www.hotelmanagement.net) They talk about Dave’s horrible airport experience and the seeming ineptitude of an airline. Communicate is all we ask! Then they talk about NABHOOD, an African American association of hoteliers and why they are such an important organization.

Then the guys dish on what hoteliers really don’t need in hotels. And we want to know your pick! You still want that bible?

Then we talk to the TSA. It’s too easy to pick on these guys, so we dive deep to chat about what they are really dealing with, the organization’s evolution and future changes and how people should comport themselves in airports. Plus, we roll out a plan to encourage the hotel industry to get more people enrolled in precheck. It’s amazing, says essentially everyone.

Read the articles mentioned in the show:

http://www.hotelmanagement.net/four-things-hotels-must-change-to-shave-expenditures

http://www.hotelmanagement.net/operate/more-things-guests-don-t-care-about-so-save-your-money

http://www.hotelmanagement.net/operate/bibles-bed-scarves-and-other-things-many-guests-don-t-care-about

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Fixing Global Security Threats, RNC Hotel Price Bust, Off Vegas Strip Fun Jul 22, 2016

Shocking RNC hotel related news. Disney alligator attack family on suing Disney. Glenn is fired up about off Strip places to visit in Las Vegas. Producer Jeff Polly joins Glenn for the first segment.

Then we get serious. Glenn talks global security with Mac Segal, he’s Head of Hotel & Fixed Site Security Consulting with AS Solution (https://www.assolution.com).

We evaluate the attacks we’ve seen in Nice, Turkey and more. Can the security style adopted by Israel work elsewhere? Is it really all about the money? Find out!

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Great Airport Food, Dining in the Air, and Injecting Restaurant Philosophy Into Hotel Operations Jul 15, 2016

This week Glenn has lots to say about F&B. He’s joined by show regular Bruce Ford, SVP at Lodging Econometrics. They discuss a customer service issue Glenn had at a hibachi restaurant with this family and wants to know your opinion. Then the guys focus on the day’s topic, eating well while traveling and on the road. How do you make sure your well fed on the road, and in airports, and on airplanes?

Then Glenn speaks with Mike Whalen, founder, president and CEO of Heart of America Group. He started this company by taking over an underperforming restaurant and turned it into a major restaurant and hotel ownership group. Learn from Mike how hoteliers can sharpen their edge by focusing on how the food side of the business is managed.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Voyeurism, OTAs, and the Revolutionary BridgeStreet Global Jul 11, 2016

This week Glenn is aggravated everyone is on vacation and he is alone on the mic for the first portion of the show. But he has plenty to talk about.

First up he presents the moral dilemma created by the new book Voyeur’s Motel. He thinks it’s spying and frets about reading it and adding to the decay of society. Should he read the book, or ignore its captivating lure? What would you do?

Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality. Glenn thinks BridgeStreet is on trend with the apartment type a variety of offerings in the middle of great neighborhoods, each geared to a different type of customer. Learn why this company is rapidly growing, how it is nothing like Airbnb and how guest psychographics affect what BridgeStreet does. This very engaging conversation will arm you with lots of sociological information regarding what today’s traveler craves. Are you the perfect customer for these apartments?

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Must Have Travel Apps, Brexit and Loathing Isolationists Jul 01, 2016

This week we introduce to Jeff Polly, our show’s producer and mastermind behind endpointmultimedia.com. The guys dish about Brexit, the wave of isolationist politics attempting to take hold and why it’s critical to support open borders.

Then they introduce a new segment. Here they take a look at six critical apps you should utilize while you travel.

Opera VPN: http://www.opera.com/blogs/desktop/2016/04/free-vpn-integrated-opera-for-windows-mac/

Screens: http://edovia.com/screens/

Best Parking: www.bestparking.com

CamCard: https://www.camcard.com/

Charlie: https://charlieapp.com

Then Glenn speaks with Rupesh Patel, a hotelier and entrepreneur. He shares his secrets to being successful and in life.

He has multiple businesses, all while juggling hotel ownership. Here’s a couple:

BedEncasements.com - Professional Sleep Protection,

SmartGuests.com - Hotel Tools

Rupesh & Company - Consulting

Article link: http://www.hotelmanagement.net/fear-and-loathing-america

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Get to know Canopy by Hilton Jun 24, 2016

This week Bruce Ford is back to share his thoughts with Glenn. Of course, Bruce is giving Glenn hard time. Then they talk about the state of the hotel industry, an update on the Marriott/Starwood merger, hotels & airlines and their loyalty programs, airport hassles and the surge of taking the car for your summer vacation, the state of Airbnb, hating on but loving the TSA and much, much more.

Then Glenn speaks with Gary Steffen, Global Head, Canopy by Hilton. The guys talk about Hilton’s desire to introduce what they call an “accessible lifestyle brand,” the millennial mindset, the experience economy, where you’ll eventually find them, the art of creating the right design, creating neighborhood spaces, and lots of other interesting points.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Margaritaville's Booming Brand Jun 17, 2016

This week Glenn is flying solo again as his schedule has been wackier than normal. This week he’s in Bend, OR, sharing mega trends with a hotel ownership group. And that’s making him think about loyalty. Is loyalty a two-way street or are brands abandoning their ability to be loyal to the travel customer? Glenn examines this topic and warns airlines and hotels they may lose a critical piece of business by focusing too much on the bottom line and not enough on customers.

Then Glenn has a great conversation with John Cohlan, CEO of Margaritaville Holdings. They talk about the legend behind the brand, Jimmy Buffet, and musician managed to became the centerpiece of a branding empire. Buffet is the ceremonial figurehead of a major lifestyle trend, and Margaritaville is leveraging this opportunity to add hotels and resorts to a portfolio that includes restaurants, a beer, music and much more. It’s an amazing story you won’t want to miss hearing.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Episode3 : Legends of a Different Sort Jun 10, 2016

This week Glenn introduces you to Bruce Ford, SVP Business Development with Lodging Econometrics (http://www.lodgingeconometrics.com/). This guy knows everything about every hotel project being built, planned or renovated in the universe. But he's also a good friend to Glenn and serves as the perfect foil. You will love the banter while you learn about what is happening with the creation and development of new hotels.

Then Glenn has a great conversation with Steve Belmonte, CEO with Vimana Franchise Systems(Vimanafs.com). This executive has seen some amazing happenings during his many decades in the hotel industry. We talk about what the business was like back in the 70s and 80s, hear stories from his days running Ramada Hotels and creating some legendary advertising featuring Saturday Night Live claymation alum Mr.Bill, and what he thinks of the current and future of this business.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

Glenn and David Talk Hotels, A look at Hilton Extended Stay Hotels Jun 02, 2016

This week Glenn introduces you to Dave Eisen, Editor in Chief of Hotel Management (www.hotelmanagement.net). They talk about many topics including Delta’s inability to learn Glenn's email address, what is the Asian American Hotel Association (AAHOA) and how did they manage to become a group that owns more than half of all hotels in the country, major political issues affecting the hotel business, Glenn’s love of Indian buffets at hotel industry events, upscale hamburger franchises, and lot’s more.

Then Glenn talks with Adrian Kurre, Global Head of Homewood Suites and Home2 with Hilton, Hilton Worldwide. They talk about the extended stay industry, why these hotels are so, finding creativity in your career, hot or cold hard-boiled eggs and problem solving, and how to keep an exercise regimen on the road, creating a great work environment, increasing guest satisfaction by turning the transactional into the experiential.

Send your comments and questions to be answered on air to Glenn@rouse.media.

Follow Glenn on Twitter @TravelingGlenn.

No Vacancy - Millennial Infatuation, Visit St.Pete/Clearwater Jun 02, 2016

Welcome to the first ever episode of No Vacancy, the travel industry’s most exciting podcast. No Vacancy is a fun, fast paced genre bending program mashing up and erasing the lines between the consumer and trade worlds.

Host Glenn Haussman is a well know hotel and lodging industry personality, industry speaker, writer, consultant and editor at large with Hotel Management (HotelManagement.net), where he writes two columns a week. Though this is a new show, he had five years’ experience behind the mic.

On this first episode, Glenn tells us a little about what to expect with No Vacancy. Then he opines on the hotel industry’s misguided infatuation with millennials, and how as a Gen X member he feels ignored. Very sad!

Then Glenn chats with David Downing, Executive Director, Visit St. Pete/Clearwater - ‎Visit St. Pete Clearwater. They discuss how this market has become one of the hottest tourist destinations globally. But more importantly, they delve into the strategy that got them there in the first place. If you love marketing, advertising, or Yetis you will love this interview.

Follow Glenn on Twitter @TravelingGlenn or visit www.rouse.media.

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