Next Level BizTech

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Ep. 128 The Gen AI Revolution Expanding Customer & Agent Experience! with Jason Lowe Jul 31, 2024

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Don't miss our latest podcast episode with Jason Lowe, Solution Architect at Telarus, as he unveils the Gen AI revolution transforming customer and agent experiences! Discover the game-changing impact of AI, hard-earned lessons from his 15+ year career, and how leaders like OpenAI’s and others are reshaping the industry. Plus, get insider tips for navigating AI integration and hear about real-world success stories. Tune in for insights that will elevate your CX and AI strategies to the next level!

Ep. 127 AI at the Wheel: Transforming SOC Operations with Sumera Riaz Jul 24, 2024

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Join us today as we talk with Sumera Riaz, Senior Director of Security at Bluewave Technology Group, in our track titled: AI at the Wheel - Transforming SOC Operations. Sumera has an incredible unique background as she's seen security from many angles as Global CISO, a consultant with a Global MSP, and many roles in-between, all of which give her a unique perspective. We dive into what a Security Operations Center does now vs. how AI will continue to productize near term and long term. We'll especially dive into what it's like to sell to a CISO and she shares how to be unique and attention-getting in that approach!

Ep.126 Lessons Learned from Running the Cocodona 250 Race- Part 2 of 2 Jul 17, 2024

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Join us for a thrilling two-part special as Telarus co-founder Patrick Oborn takes you on an extraordinary journey through the Cocodona 250, the Everest of ultrarunning. Over five grueling days, Patrick faced intense preparation, daunting challenges, unexpected setbacks, and unforgettable moments. Discover how this epic adventure parallels the world of technology advising. Don't miss this incredible story of endurance, resilience, and insightful lessons from the trail.

Ep.125 Patrick Oborn's Lessons Learned from Running the Cocodona 250 Race- Part 1 of 2 Jul 10, 2024

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Ep.124 AI at the Helm: Transforming SOC Operations with Jason Kaufman Jul 03, 2024

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Don't miss this incredible episode on AI, Security Operations Center, and how the transformation is beginning. Today jump in with Telarus Senior Field Solution Engineer Jason Kaufman. We talk AI at the Help - Transforming SOC Operations. We discuss nuances of machine learning and parts of the SOC that had already grown from demands for efficiency, but Jason drops some key points of how AI in its current and future form will change that and what it means when you are in discussions with customers. Also stay until the end to hear some incredible future predictions from Jason around quantum computing and what it all means.

Ep. 123 Managed Services Unleashed Transforming the Business Landscape for 2024! with Jake Sherrill Jun 26, 2024

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Listen today as we wrap up Managed Services Unleashed in 2024 with Jake Sherrill, Founder and CEO of Tier4 Advisors. Jake and I discuss his path to success in building Tier4 and how he's seen great opportunities transforming businesses through some of his wins. We talk about why the customer landscape is so much more open to having so many services managed, how that conversation is vastly different than it was 5-10 years ago, and how to be opportunistic. Jake lays out some key points and a special part on how to have a leader-to-leader conversation with your customers!

Ep.122 AI Overload and the Mind-Blowing Ways Artificial Intelligence Elevates CX with Ashley Hobson Jun 19, 2024

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Today we're talking AI in Customer Experience with Ashley Hobson of TelNet Choices as we discuss CX2.0 & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ashley kicks us off with some of her back story how she got a very early start into this space and realized there were incredible areas jump back in, and she did just that! You'll hear about some key and unexpected win stories and how not only did she go against the grain of what the customer was expected, she ultimately found a great solve for the technology gap in CX when it didn't appear there was one. You'll also hear about she uncovered a way to help the business generate more revenue that prior because they weren't able to see the story the data was telling them. Jump in and don't miss this episode!

Ep. 121 AI Overload and the Mind-Blowing Ways AI Elevates CX- with Ken Westermann Jun 12, 2024

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Listen today as we have Ken Westermann, Leader of Partner Solution Engineering at Zoom. Ken dives into the plethora of products Zoom has when we talk about AI Overload & The Mind-Blowing Ways Artificial Intelligence Elevates CX. Ken unpacks his history in the space, some incredible life lessons learned from great mentors early on, along with so many great products Zoom has been investing in that makes the CX offer even more robust! We talk about Work Vivo, Mindmaps, Flowcharts, and Revenue Accelerator, just to name a few. There are some amazing products under this umbrella that you won't want to miss out on!

Ep.120 AI Overload and The Mind-blowing Ways Artificial Intelligence Elevates CX with Greg Weber Jun 05, 2024

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Jump in as we have a very informative chat with Greg Weber of Tech Mahindra. Greg and I cover so many great areas of the tech stack and business problems as we talk about Customer Experience 2.0: How AI is Reshaping the CX Landscape! You'll hear about some of the top asks Greg sees from customers, some of the tech mishaps and expectations customers are experiencing, and how Greg and the team deal with simplifying it down as we focus on MVP and the importance around that. Don't miss this! There are so many great pieces of advice you'll want to listen to this episode over and over. This episode is sponsored by Fortinet. Learn more about Fortinet here: https://www.fortinet.com

Ep.119 Managed Services Unleashed in 2024 Pt.2/3 with Jon Lloyd of CBTS May 29, 2024

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Jump in today as we go deep into why we are seeing so much success in managed cloud, network & security with Jon Lloyd, Practice Principal of CBTS. Jon unearths some killer deals and strategies around how their team can take deals from start to finish by selling new gear, managing and taking over existing, or full-blown migration with Application and Development along the way. Don't miss drop after drop of Jon's notes from all the success!

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