Digital Shop Talk Radio

Latest Episodes:

Set & Achieve Ambitious Goals Using the Digital Shop Jan 08, 2020

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It's the start of a new year (and a new decade, for that matter) which is the perfect time to set our sights on the goals we want to accomplish over the next year and beyond. What often gets left behind, however, is a plan on how to acheive them and examining their progress. On this week's episode of Digital Shop Talk Radio, we have Roy Foster (Roy Foster's Automotive, Reno, NV) on to discuss how he uses AutoVitals to set ambitious goals for his shop and the steps he takes along the way to ensure his team hits their mark.

Modern Solutions to Service Advising Problems Jan 08, 2020

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As technology shifts and shops become more digitized, the back end of the shop seems to get more of the focus when it comes to implementing new technologies leaving the front end to adjust accordingly. On today's episode of Digital Shop Talk Radio we have Doug Brackett from Downtown Automotive (Nelson, BC) to tell us how he is using a technological approach to solve some of the issues that have come up at his shop such as customer engagement, going full paperless and workflow management.

Getting Back to the Basics [Ep 47] Dec 27, 2019

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As shop owners and managers, it can be so easy to get caught up in growing and running your business that it can be difficult to focus on what got you there in the first place - getting back to the basics. On today's episode of Digital Shop Talk Radio, we are talking about fundamentals for every role in your shop with Bruce Nation from Westlake Independent Automotive. Bruce has been in the business for over 30 years, and is proof that mastering the fundamentals is crucial to growing your business.

Savvy Staffing Techniques for the Digital Shop Dec 26, 2019

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Any business owner knows that their livelihood is largely dependent on having quality staff. As the independent auto repair industry evolves, it becomes increasingly difficult to staff roles in your shop properly. Changes in technology and the workforce have forced some shop owners to get a little more creative when it comes to hiring staff and what roles are present in their shop. On today's episode (LIVE on Facebook at 1p ET/ 10a PT) we have Digital Shop Conference 2020 presenter Fred Gestwicki (Fix it With Fred, Canton, OH) on the show to talk about how he uses some tried-and-true methods as well as some forward thinking techniques to successfully staff his shop.

Maximize Positive Results By Running At Peak Efficiency Dec 18, 2019

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Running your shop at peak efficiency can be a difficult task. That's why we have 2019 Digital Shop Conference presenter Devin Kelley (All-Star Automotive, Columbia, MO) on to discuss how he runs his shop so efficiently and how he uses his shop's efficiency to make decisions regarding the future of his shop. How does he do that? Devin will give us a look at the thought process behind being open six days per week instead of 5, and how he keeps efficiency in mind when planning for future expansion.

Networking Like a Boss Using the Digital Shop Dec 04, 2019

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Even though much of your shop's marketing efforts have probably shifted online, there is still great value in balancing that out with networking and community events. One of the toughest things to do at these types of events is differentiate yourself from other shops in your area. On today's episode we have Digital Shop Conference 2020 presenter Russ Crosby (Russ' Wrench, Clinton, NJ) on the show to talk about how he uses the Digital Shop to make presentations and network at Chamber of Commerce events, BNI meetings or even meeting new folks.

It Takes a Village Dec 03, 2019

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Good business owners will tell you they are only as good as the people they have working for them. On this week's episode of the Digital Shop Talk Radio, we have Ryan Flattum from RMF Auto Service which has two locations in western Wisconsin to talk about his team and how they work together to accomplish pretty remarkable goals. We will talk about the ways he structures his team, the way they work together and how he works with them on professional development to ensure they are reaching their professional goals as well.

Case Study Pt. 2: Becoming a Pro at Pickup Dec 02, 2019

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From Reactive To Proactive: A Rewarding Change In Mindset Nov 13, 2019

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For decades, most auto repair shops made their money on fixing what ailed a vehicle. Mostly a reactionary and transactional approach to doing business. On this week's episode of Digital Shop Talk Radio, we talk with Aden McDonnell of McDonnell's ATS in Livingston, Montana who decided a few years ago to quit waiting for the business to come to him and take a more proactive approach to running his shop. You don't want to miss this episode, as we are talking about how going digital can open new doors for your business by becoming more proactive in the way you approach your customer-base. We will also talk about the challenges being in a small town presents and how the Digital Shop can help move the needle regardless of location.

Gaining the Advantage by Staying Ahead of the Game Nov 06, 2019

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LIVE FROM AAIW! This week, the Digital Shop Talk Radio show hits the road to Las Vegas for Automotive Aftermarket Industry Week. We have an exciting episode planned for you as we have industry veteran and author Mitch Schneider on to talk about how important it is to stay ahead of your competition by developing your skills as a shop owner among peers at industry events like AAIW. We will also talk about how career development can help prepare you for the challenges you face as a business owner. Heck, Mitch literally wrote the book on it! He is the author of Misfire: What to Do When Things Aren’t Running on All Cylinders.

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