Digital Shop Talk Radio

Latest Episodes:

With Consistent Processes, Your Customers Take Notice Mar 13, 2020

Show notes

Sure, trying new things can be fun and adventurous, but deep down human beings are creatures of habit. Predictability and consistency makes things easier for us, because we know what to expect and how to react to the situation at hand. Replicating consistent expectations can be much more difficult for an Auto Repair Shop than a McDonald’s or a Starbucks, but is just as critical. On this week’s episode of Digital Shop Talk Radio, we welcome Greg Masewic and Marc Arnold (owners of three Meineke locations in the Concord, NH area) who are making a concerted effort to create the most consistent and replicable customer experience possible by focusing on consistent processes on the back end. What are their results? You will have to tune in to find out! If you can’t catch the show live, head over to AutoVitals.com/podcast where you can find video and audio recordings of all the episodes. If you like the show, make sure you like our Facebook page, join our Facebook group (Dustin put the links in the comments section) and give us a good review on Facebook, Google, iTunes or wherever you listen to the show. It is so important, so help us out and review our pages!

Why Reviews Matter And How To Get Them Mar 05, 2020

Show notes

Online reviews of your business matter. Heck, when was the last time you were looking for a new restaurant to try on a Friday night and DIDN’T look at the reviews on Google, Facebook, Yelp or some other service? So if they are that important, can you be sure your shop is taking advantage of their power? On today’s episode of Digital Shop Talk Radio, we have shop owner Jason Werner (Stewart Auto Repair, Winter Haven, FL) joining us to share the impact reviews have made on his shop, how he actively pursues them and how he uses them to drive motorists to his repair center.

Managing Multiple Shops in the Digital Age Feb 27, 2020

Show notes

To be a multi-shop, or not to be a multi-shop? That is the question just about every shop owner out there has asked themselves. There are so many opportunities available when expanding your business, but there can be a number of headaches and challenges as well. In an effort to help any shop owner friends of ours who may be struggling with some of these questions, we thought we would bring a On this week’s episode of Digital Shop Talk Radio, we have Mike Button (Affordable Automotive and Affordable Automotive West) who currently owns two locations and is working on adding another location (as well as some other interesting projects). He is going to fill us in on what goes into his decision-making process when considers further expansion, how he knows when to pounce at an opportunity and how he uses the Digital Shop to manage his locations. Tune in for a thought provoking look at multi-shop ownership.

The Process of Going Digital Through the Eyes of a Tech Feb 21, 2020

Show notes

From a tech's perspective, going digital can be a big change in process. With that in mind, having a savvy tech who can grasp the digital inspection process can make the world of difference when capturing the most out of the RO at your service counter. In this week's episode of Digital Shop Talk Radio, Tom Dorsey welcomes Nick Fabian, Senior Technician from Russ's Wrench in Clinton, NJ, to discuss what going digital is really like from a tech's perspective and how he has learned to embrace what it means to be a Digital Shop. He will be joined by the owner of the shop Russ Crosby, who will talk about how he managed going paperless with his techs and how to strike a good balance between the front and back of the house.

Using KPIs to Examine Causes & Consequences Feb 12, 2020

Show notes

Cause and effect is a basic concept, but is tried and true when it comes to diagnosing pain points and growth areas in your shop. On this week's episode of Digital Shop Talk Radio, host Tom Dorsey has Sergio Garza (Rick & Ray's Auto Plaza, Fort Worth, TX) on to discuss how Sergio sees causes and consequences through the lens of KPIs. Tom and Sergio will also discuss how he and his team use stats to manage outcomes in every aspect of their shop including workload, car count, output and so much more. As Sergio will tell you, running a shop in this fashion reflects the transparency customers receive and appreciate from a Digital Shop like his.

Auditing Inspections: The Secret to Boosting ARO [Ep 54] Feb 12, 2020

Show notes

There is often a belief that it is tough to make legitimate gains in ARO without lowering your car count. On today's episode of Digital Shop Talk Radio, we have Nate and Ben Ramsey on the show to discuss how they have been able to increase the ARO in their shops while maintaining a robust car count through thorough and frequent inspection audits. Tune in and see how to produce efficient inspections, how to have your techs and service team communicate more effectively and hear a few stories from Digital Shop Conference 2020.

Raising the Stakes by Refining the Process Feb 02, 2020

Show notes

When making a dramatic change to the processes of your shop (like going paperless), there is rightfully a huge focus on the implementation phase - how to successfully launch the new program. Once the new system is fully implemented, many shops face a similar question: where do we go from here? On today's episode of the Digital Shop Talk Radio Show, we have Christoph Schopfer from Auburn Euro Motors on to talk about how he examines the processes in his shop and how he continues to make tangible progress on his shop's KPIs through refining processes - specifically on his inspection sheet.

Galvanizing Culture Using Regular Shop Meetings [Ep 52] Jan 28, 2020

Show notes

Which scenario sounds more like your shop? 1.) Your shop hosts weekly shop meetings to update staff on metrics, goals, and projects. 2.) Your shop only hosts meetings when a problem needs to be rectified or an issue has arisen. Frank Scandura, our first guest on this week's episode of the show, is a master of the weekly shop meeting. He has been using it for years as a way to raise the status quo in his shop and is so good at it, we had him tell our attendees at Digital Shop Conference all about the benefits and implementation of regular shop meetings. Dave Earp, the second guest on this week's show, found himself as part of the second group but has changed his tune after hearing Frank speak at Digital Shop Conference 2020 and is in the process of implementing regular shop meetings in his shop. We look forward to having them both on to discuss why meeting with your shop on a regular basis can make such a huge impact on your shop.

Maximizing ARO by Editing Every Picture Jan 22, 2020

Show notes

Editing every picture for your digital inspections can be tedious work. Just ask Billy Catching of Aram's Auto Repair in Fresno, CA, who makes it his personal goal to edit every single picture that is included in the inspections sent to his customers. By doing this, he is maximizing the potential of the RO on the current visit while creating a detailed history of the vehicle and setting his shop up for more work approved on future visits as well. Stay tuned to see how he does it.

LIVE from Digital Shop Conference 2020 Jan 15, 2020

Show notes

This is a special episode recorded LIVE from Digital Shop Talk Conference 2020. We feature all of our breakout speaker guests (Fred Gestwicki Jr., Frank Scandura, John Long, Neil Daly, Devin Kelley, Doug Brackett, Matt Fowler, Jamey Whitlock, and more!) as well as turning the tables a bit by having Uwe up on stage to interview Tom.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected

Our TOPPODCAST Picks

Follow Us

Stay Connected

Digital Shop Talk Radio

Related Podcasts

1

2

3

4

5

6