Digital Shop Talk Radio

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**Digital Shop Talk Radio**

This is the Digital Shop Talk Radio, a new weekly podcast from AutoVitals that features users of The Digital Shop platform and discusses their success and challenges in their journey to becoming digital.

Each week we will welcome successful digital shop owners from across the country and gain valuable insights that will save you a ton of time and frustration as you transition your shop from paper to digital. These pros run all sizes and types of shops, so you’re guaranteed to learn something new each week.

Latest Episodes:

Teaching an Old Dog New Tricks Aug 06, 2020

Show notes

“There’s a million good reasons to send it, and 0 to not”
“It’s just about staying the course”
- Resistance to change - adoption but only half adoption
- Until it becomes muscle memory - easier to overcome in the beginning
Send the inspection out as soon as you edit it, don’t wait on the estimate. The more they look at it before a cost is attached, the better. They sold themselves
Guys half committed are worse than uncommitted at all
You can’t properly inspect a car in 6 minutes, paper or not, so commit to the better process
Speech to text was most rapidly adopted feature
SAs pushed outside of their comfort zone, but time and consistency takes care of it
Changes the selling procedure - you’re educating, they’re buying
It’s so much nicer to schedule the work out - bigger chunks of work, easier to plan their day, etc

How to Stop Dropping the Ball Jul 30, 2020

Show notes

Post-It notes? Mental checklists? A pen and paper? How are you managing your shop’s tasks? On this episode of The Digital Shop Talk Radio, Mike Holmes (Holmes Auto Repair) tells us how the Task Manager on the new AutoVitals’ TVP.X has turned his service team into efficient, error-free Task Masters. Not to mention the $200 ARO increase he saw after implementation. Here’s what you’ll learn: Why it’s much harder to put out fires vs. preventing them in the first place How the Task Manager helps shops stay organized and focused on production Real life examples from a shop owner who is using it

Gaining Consistency and Time Using a Guided Approach Jul 23, 2020

Show notes

Producing consistent Digital Vehicle Inspections (DVI) is pivotal to generating the maximum benefit of going digital. In the past, reaching that level of consistency look a lot of time and effort. Join us to learn how the new features in AutoVitals' Guided mode enables this shop to deliver high-quality, consistent inspections at a rate faster than ever before. Here’s what you can learn: - How shop owner Neil Daly (Oceanside Motorsports, Oceanside, CA), a seasoned DVI veteran, used AutoVitals' Guided mode to increase his ARO by over $100 - The simplicity of the new tools, features and techniques that make DVI easier, and more profitable, than ever before - Why consistent DVIs can have long-term benefits in your shop - Data showing just how impactful and simple Guided can be to use

The Profitable Possibilities of Data in the Shop Jul 23, 2020

Show notes

What can an auto repair shop learn from the Moneyball method? It turns out a lot, actually. Join us to learn how Adam Bendzick of Pro Service Auto Repair uses the Business Control Panel (BCP) by AutoVitals to set goals, track profit-driving metrics and motivate his staff in the bays and at the service counter. Here’s what you can learn: - The revenue-driving metrics top shops use to measure success and the actions that drive them, like Billy Beane in the movie Moneyball - How to set goals, track progress and use data to motivate shop staff - Ways you can use Key Performance Indicators (KPIs) to make decisions based on data, not emotions - Why the motorist benefits from a data-driven shop Here's the link to the clip from Moneyball: https://youtu.be/DtumWOsgFXc AutoVitals empowers automotive repair shops to increase profitability and revenue, improve inspection quantity and quality, and drive motorist satisfaction and retention. AutoVitals delivers The Digital Shop® software suite to help shops reach their business goals by upgrading to a digital operation. DVI.X enables industry-leading digital vehicle inspections. SmartFlow.X simplifies advanced workflow management for peak efficiency and consistency. DigitalShop.X delivers comprehensive digital marketing, website, and customer retention management. AutoVitals commits to the long-term success of customers with industry-leading onboarding, training, and support as well as inclusion in its thriving online community of nearly 4,000 automotive pros. More at autovitals.com.

Unlocking Success With Effective Task Managers Jul 09, 2020

Show notes

Production management is crucial in a repair shop. Join us to learn how two shop owners found the right combination of staff and systems to get more work down in less time, and grow their business by millions along the way. Here’s what you can learn: - Why specializing roles in the shop not only increases productivity, but enables staff to work on tasks they enjoy and are good at - How shop owners John Long (Schertz Auto Service, Schertz, Tex.) and Adam Bendzick (Pro Service Automotive, Prior Lake, MN) use task management strategies to streamline shop operations - Digital tools and techniques shops like theirs use to generate and perform more work than ever before - The story behind two incredibly successful shops and how they were able to turn their shops into multi-million dollar operations in just a few years

Why Your SA Will Need A Gym Membership Jul 02, 2020

Show notes

Your service team could start to pack on a few pounds by eliminating the never-ending stream of back and forth trips to the bays. That is if they optimize digital communication and workflow management. Here’s what you'll learn: - Workflow management tools and strategies that keeps your techs busy and your SA focused on selling more work - Best practices on digital communication, both internal and with customers, to eliminate confusion and wasted time - The financial results (and potential weight gain) that can come as a result of a highly-efficient SA - Real life examples and experiences from shop owner Thomas Richardson (Master Tech Automotive, Richland, Wash.)

Digital SA's Do More In Less Time Jun 25, 2020

Show notes

This week's episode of The Digital Shop Talk Radio focused on how to maximize selling potential in the shop by alleviating constraints put on your service team. Here are some things we learned: - Workflow management tools and strategies to make selling easier on your service team - Best practices on pre-selling, canned jobs and exit scheduling. - The positive impact that a digitally-efficient Service Advisor can have on a shop’s ARO and weekly revenue - Real life examples and experiences from shop owners Don Stewart (Cookeville Tire & Auto) and Eric Sevim (A+ Japanese Auto Repair) To register for future episodes, visit www.AutoVitals.com/DSTR

Improving ARO One Process At A Time Jun 18, 2020

Show notes

Would you agree that an increase in revenue is as good of a reason as any to implement process change? On this week’s episode of The Digital Shop Talk Radio, we have owner Brett Spaulding (Sage Creek Repair) and Sr. Service Advisor Jeff Mead (American Import Auto) on to discover: - The key ARO-increasing practices that are impossible in paper-based shops - Workflow management techniques saving time for both Techs and SAs - How digital shops manage and monitor data to expose flaws in the process

Win Them Over By Managing Expectations Jun 11, 2020

Show notes

So many businesses are built upon the foundation of expectations that have been delivered on time and time again. Why should an auto repair business be any different? The challenging part is adapting to the motorists' evolving needs, dictated mainly by smartphone use. In this episode of The Digital Shop Talk Radio show, our guest Greg Buckley (Buckley's Auto Care, Wilmington, DE) walks us through his journey to discover what the customer is looking for, and how to give it to them time and time again.

Educating the Motorist for Higher Approval Jun 04, 2020

Show notes

There is a direct positive correlation between how much his shop is able to educate customers and the amount of work they approve. We are breaking down motorist education on today's episode of The Digital Shop Radio, specifically: - Taking sales pressure off the SA - Improving credibility and transparency to your customers - The metrics behind it - Making more $$$$ (higher approval)

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