Digital Shop Talk Radio

Latest Episodes:

Quick Wins Create Immediate Staff Buy-In May 28, 2020

Show notes

Process change is hard on a team. What's in it for them? Quick Wins create immediate momentum, translating to staff buy-in and ultimately more revenue. Devin Kelley (All-Star Automotive, Columbia, MO) took on the challenge of going fully digital when he took over a new team. On Wednesday's show, together we will discover the winning formula that has his staff fully committed and his revenue soaring!

The Value of an Effective Digital Inspection May 21, 2020

Show notes

The phrase "Lost in Translation" is one that no longer applies to auto repair centers that are masters of the Digital Vehicle Inspection (DVI). On this week's episode, we are going to show you: Why customers prefer buying after receiving a DVI instead of being sold to over the phone Metrics and milestones to prove how effective the DVI process can be Techniques for staff buy-in because when techs and SA's are in lockstep, almost any goal is insurmountable Quick wins for your shop to capture the value of DVI from Day 1 Travis Sallee is our weekly shop owner guest as well as hosts Tom and Uwe from AutoVitals.

Digital Service Advisors Propel Shop Growth May 14, 2020

Show notes

This week's LIVE recording of The Digital Shop Talk Radio Show was focused on the Service Team and how to drive shop growth through their digital efforts. By watching OR listening to this week's recording, you'll learn: - Overcoming SA's typical challenges - especially during implementation - Metrics and milestones to track along the way - Best practices for SA's and owners in the implementation process - Quick wins to get your Service Team fired up and ready to hit huge goals This week's guests include owner Dave Earp and his Service Advisor Curt McGregor (Village Transmission, Edmonds, WA) as well as hosts Tom and Uwe from AutoVitals.

The Digital Tech's Direct Impact On Work Sold May 07, 2020

Show notes

WHAT: Going digital can be a tough hill to climb if your staff isn't on the same page as you. In Episode 1 of our 10-part series titled "Going Digital Is Going Places You've Never Been," we are talking Tech Buy-In. As in what typical challenges your team can expect, how to overcome them, and what metrics you can use to track your progress. WHY: On this week's episode you'll learn: -The reason your techs have a direct impact on the amount of work approved -Motivation techniques for your techs -How to lead by example - getting them to buy in with you -Best Practices to put your techs in a position to earn quick wins WHO: Shop owners Ben & Nate Ramsey (6 Meineke locations in PA) join Tom Dorsey and Uwe Kleinschmidt from AutoVitals.

From Growing Pains To Goal-Smashing Gains Apr 29, 2020

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If you aren't growing, you're stagnating. And in modern times, we must use modern tools to fuel expansion. In this episode, you will learn the tools necessary to grow your shop and stay ahead of the technological curve. Teri & Dave Scafidi from Eastside Bavarian (Issaquah, WA) join the show to tell us how they have grown their shop and what tools they use to manage that growth.

Fighting Declining Car Counts With A Tablet Apr 24, 2020

Show notes

In leaner times such as these, it is important to make the most out of every opportunity that enters your shop. The absolute best way to do this is by performing a thorough Digital Vehicle Inspection (DVI), and communicating the information to your customer in an easy-to-digest format. Join us for this week's episode where we are joined by three guests who will demonstrate the immense value of DVI and what an impact it can make in your shop. First we will be joined by Ryan Flattum (RMF Auto Service, Hudson, WI) who has made huge leaps in his shop over the last 8 months by committing his team to the AutoVitals' DVI process. Ryan will tell us why DVI has made such a big impact and how it's keeping his shop healthy during these uncertain times. In Part 2, we will be joined by DVI experts Roy Foster (Roy Foster's Automotive, Rno, NV) and Bill Connor (AutoVitals, former NAPA Tech of the Year) who will show us exactly HOW shops can craft their inspections to simply make more revenue. By watching the live episode you will learn: - How to capture quick wins in the DVI process - Metrics your shop should be looking at and targets you should be shooting for - How to effectively communicate the inspection to your customer - The power of picture taking and editing

Are you a Tigger or an Eeyore? Apr 16, 2020

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This week's episode of The Digital Shop Talk Radio, hosted by Tom Dorsey, features multi-shop owner JR Luna, who is leveraging this unique challenge as an opportunity to examine and refine the processes of his business to go even further down the digital path, and as a result, couldn’t be more confident about the future. In Part Two, shop owners John Long and Devin Kelley join the conversation and reveal secrets using real-life examples, which have turned traditional thinking into new ways of paying off big. Whether you and your team are relatively new to The Digital Shop® and need a head start, or you have been embracing the system for a while and are looking for new ideas, this episode is one you don’t want to miss.

Spiting COVID-19 By Taking Care Of Your Customers Apr 10, 2020

Show notes

Do you have an ‘Emergency Car Count Button’ you can push? One that can fill your bays in the blink of an eye? “Before I ran those campaigns, I didn’t have a button like that I could press,” said Adam Bendzick (Pro Service Automotive, Prior Lake, MN) on The Digital Shop Talk Radio Show. “Now, if you run the right campaign and everything, you can boost that car count up just at the click of a button.” So how exactly does this ‘Emergency Car Count Button’ work? Check out this week's episode of The Digital Shop Talk Radio, hosted by Tom Dorsey, as we welcome Adam back on the show to tell us precisely how his approach to filling the bays and how he has used targeted campaigns to reach his customers with messages that resonate during the COVID-19 era. Joining him is AutoVitals’ campaign expert Chris Maggard, who will show you the practices for running effective campaigns which made Adam so successful. Be ready to ask questions about how this will work in your shop. By watching the episode you will: Discover what types of campaigns have the biggest impact Learn industry best-practices for running effective campaigns Have the chance to ask specific questions and interact with the guests and host Tom Dorsey to find the best solution for your shop Interact with your peers in a group-learning environment The Digital Shop Talk Radio Show is hosted by Tom Dorsey and airs LIVE every Wednesday at 1 p.m. ET/10 a.m. PT. To attend each week’s episode, go to www.autovitals.com/dstr. If you would like to listen to or watch previous episodes, go to www.autovitals.com/podcast for the complete list.

Stay Relevant By Remembering The 'Why' Apr 08, 2020

Show notes

In times of need, it is important to stay front of mind and be as genuine as possible. During these times though, it is more important than ever to keep your customers’ (and you own) needs and motivations at the forefront of everything you do. We can call it the “Why?” On today’s episode of Digital Shop Talk Radio, shop owners Kathleen Jarosik (Xpertech Auto Repair, Englewood, FL) and Russ Crosby (Russ’s Wrench, Clinton, NJ) show us some strategies and techniques they have used to keep their shops cranking away over the last few weeks, tell us some success stories about their experiences lately and give us some insight on understanding the “Why?” of those around you to motivate your staff during these tough times

Creating and Managing Sizable Shop Growth Mar 18, 2020

Show notes

There’s an old saying that goes, “Growth and comfort can’t coexist.” In an ever-evolving industry like this one, shop owners and their staff understand this phrase as much as anyone. But in the end, oftentimes it turns out that the greater the challenge at hand, the greater the reward that will come from it. And it never hurts to get some help along the way. On today’s episode of Digital Shop Talk Radio, we have Adam Bendzick (Pro Service Automotive Repair, Prior Lake, MN), a shop owner who started his business by risking everything he owned to get his shop off the ground. Through lots of hard work and by learning from his peers and The Digital Shop professionals at AutoVitals, Adam turned his shop into a multi-million dollar operation, hitting goals he never thought possible. Tune in to see how Adam did it and some words to the wise for those considering getting started.

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