Digital Shop Talk Radio

Latest Episodes:

Spooky Pitfalls To Avoid When Implementing Your Digital Shop [Ep 39] Nov 01, 2019

Show notes

One of the biggest hesitations shop owners have in going digital is how to handle the implementation process. How well will your staff buy in? How will they understand the value of what a Digital Shop can provide? How long will it take for them to get the hang of it? On this week's episode of Digital Shop Talk Radio, we have Christoph Schopfer of Auburn Euro Motors on to discuss his shop's journey in going digital, what changes his shops had to make and what kind of advice he can give to shops who are considering going digital or who are new to the process.

Digital Shop Conference 2020 PREVIEW EPISODE Oct 28, 2019

Show notes

Digital Shop Conference 2020 will be here in no time, so we thought we would give you a taste of what you can expect to see at this year's conference. We will have Fred Gestwicki, Jamey Whitlock, Matt Fowler, Russ Crosby and more on to talk about their previous experience at Digital Shop Conference and what they will be talking about at this year's show. Digital Shop Conference will be held from January 9-11 in Marina Del Rey, Calif. and will feature collaborative breakout sessions by other shop owners and their staff. For more information on Digital shop conference, visit www.autovitals.com/conference

Become a Better Coach by Becoming More Coachable [Ep. 37] Oct 16, 2019

Show notes

Regardless of craft or industry, those who are truly great at what they do will often attribute their successes to a mentor, coach or teacher who truly helped them along the way. On this weeks episode we are talking about coaching: how to effectively receive it to become a better shop owner, technician or service advisor, and how to become a better coach to those around us. We welcome back Kathleen Jarosik of Xpertech Automotive in Englewood, Fla. to talk about her experience with coaches throughout her life and how she has used that to propel her shop to soaring heights. We will also chat about her role as a coach to others and how she is impacting the lives of future motorists and professionals in the industry.

Case Study Pt. 1: Becoming a Pro at Pickup [Ep. 36] Oct 16, 2019

Show notes

In talking to successful shop owners and their staff over the years, one of the most common traits we have discovered among them is the ability to recognize their weaknesses and the passion for getting better at their craft. In this week's episode, we talk to three highly-successful shops which are self-admittedly weak at the pickup touchpoint. We welcome back Matt Fowler, Jamey Whitlock and Doug Brackett on the show while we follow their journey over the course of the next few months to transform their process at pickup and see the results in the KPIs. This week, along with AutoVitals trainer Bill Connor, we will talk about their current process and what goals they hope to reach by using a more improved process. We will check back in on Nov. 20th to see how they are doing and what changes they have implemented.

Overcome Price-Shoppers By Asking The Right Questions Oct 03, 2019

Show notes

We talk a lot about workflow on Digital Shop Talk Radio, and on this week's episode we are going to take a deep dive into how an effective, custom-tailored workflow setup can help maximize the potential of your shop's output. Specifically, we are going to look at an area many have wondered about but aren't really sure what to think: full-time estimators. In this 30-minute episode, we have shop owner Dave Earp (Village Transmission, Edmonds, WA) on with host Tom Dorsey to talk about his full-time estimator and how he uses that role to maximize his shop's potential. We will also discuss what to look for in an estimator and how to help optimize your shop's workflow.

Open New Doors With A Full-Time Estimator [Ep 34] Sep 26, 2019

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Stay In Touch, Reap The Benefits Sep 23, 2019

Show notes

It can be so easy to get caught up on earning the business of new customers that marketing to your current customers can become somewhat of an afterthought. On this week's episode of Digital Shop Talk Radio, we have guests Jim Saeli (DRIVE) and Frank Scandura (Franks European Service) on to talk about how to set yourself up for success when marketing to your current clients and what pitfalls to look out for. Jim is a senior service consultant, instructor and shop inspector for DRIVE. With more than 35 years of industry experience and having owned a shop of his own, Jim is a highly requested keynote speaker, specializing in areas of management, marketing and employee relations. Frank owns and operates Frank's European Service in Las Vegas. Along with running an exceptional automotive repair business, Frank is an accomplished public speaker and frequent contributor to Digital Shop Talk Radio.

Dropoff is not a Touchpoint to be Overlooked Sep 11, 2019

Show notes

All too often, vehicle dropoff becomes a rushed interaction. Instead of exchanging keys and phone numbers, make drop off a time to connect with your customer in a positive manner and prepare them to make a good buying decision. On this week's episode we will take a look at some simple yet effective practices to improve your engagement with your customers at this crucial moment of customer engagement. We have a star-studded lineup of experts this week with Matt Fowler (Airport Automotive in Colorado Springs, Colo.), Doug Brackett (Downtown Automotive in Nelson, British Columbia) and Jamey Whitlock (Whitlock Automotive in Dripping Springs, Tex.) joining the show to discuss how their shops excel in this department and how you can turn drop off into a mutually beneficial experience.

Legally Speaking: Handling Challenging Legal Questions Sep 10, 2019

Show notes

This week on Digital Shop Talk Radio we are doing something a little different. Our guest, Jennifer Grady, Esq., is the daughter of auto-repair shop owners and now specializes in employment law and leadership training. Jennifer is going to share some insight with us on how to handle challenging legal situations, how to effectively implement sexual harrassment training in the workplace and record-keeping like a pro to protect yourself down the road.

Building and Elevating Your Service Advisor Team Aug 29, 2019

Show notes

Having talented techs in your shop is crucial, but any successful shop will tell you that their techs' success is due in large part to a team of skilled service advisors. This week we have two shop owners who truly understand the value and potential that a proficient SA wields. Frank Scandura of Frank's European Service in Las Vegas and Russ Crosby of Russ's Wrench in Clinton, NJ join the show to discuss the hills and valleys of finding and training good Service Advisors and how the reward is truly worth the investment.

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