Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
Did you know that the stories you tell yourself are true? Oh, that patient is too poor to afford treatment or my doctor is a bad leader or I'm egotistical … If you think these things enough, they establish themselves in your mind and then it's all you see! Kiera is here to fix that, encouraging listeners to change up their thought process.
Stop making stumbling blocks where there should be stepping stones. Tell yourself stories that create a positive reality.
Let us help you become the best dental team member you can be at www.TheDentalATeam.com!
One of the many things COVID-19 did was put dental practices back on equal footing — everyone faced the same hurdles to overcome. In this episode, Kiera shares her recent experiences that caused her to switch loyalties from her beloved Southwest Airlines over to Delta (if you know Kiera, you know this is A HUGE DEAL). She talks about why Delta stood out to her, and then relates it to your practice.
How is your practice standing out compared to all your competitors in terms of safety and service? The Dental A-Team encourages its family members to not scrimp and leave their patients' concerns by the wayside. Today is the day to care, and see your practice rise to the top.
Visit www.TheDentalATeam.com to discover other ways your practice can stand out!
Kiera is chatting with Amy Ells, regional manager for Finger Lakes Dental Care in New York! The two women just finished two days of meetings with the four Finger Lakes dental offices, and share their debrief in this episode. Topics discussed include…
Successful team participation
Running meetings on a cadence
Inspiring a growth model
Cruises vs. cookie cakes :)
The underlying point to the huge success of Amy and her practice: traction!
Like what you heard? Listen to Amy's previous DAT episode, #95, Successful Leadership Teams of Multi-practices.
Amy joined Finger Lakes Dental Care after completing her degree in communications with a concentration in public relations and a minor in marketing from SUNY Fredonia. She has been a part of the Finger Lakes Dental Care team since 2008. Amy is a member of the American Association of Dental Office Managers and has been taking multiple classes over the past few years covering topics from inter-office communications to online marketing. In her spare time, Amy enjoys crafting, traveling, and reading.
For more information and episodes, visit www.TheDentalATeam.com.
Do you often think of your practice's or company's core value? We sure hope you do! They're an important part of setting the culture at your place of work, and guideposts on the roadmap to success. The Dental A-Team is currently reworking its core values to attract better hires. Listen to this episode for a core value exercise to see where you stand with your current values, and then learn if they might need to be re-shifted.
Also included are the eight attributes of teams and companies that succeeded over the past year! Check 'em out:
Candor
Collaboration
Teaming out
Accountability
Development
Energy
Relationship
Outcomes
This rework should be a team effort, so make sure you're including the gang! If you want to hear more about core values, listen to episode 244, Workshop Wednesday: The Hardest Part.
We're going to be honest with you: Hiring has been hard as of late. Just like many of the practices we visit, the Dental A-Team has experienced staff turnover. We might be desperate to fill these important positions in our practice, but THIS episode is about how we didn't let that desperation take the driver's seat to bring someone new aboard.
Today's new spin on hiring is all about how you write the job description. Hint: Be brutally honest when you fill it out; list exactly what you want out of your dream hire. Not so sure about that approach? Press play to hear how we did it.
And! The DAT also has a hiring course to help you on this journey. Visit www.TheDentalATeam.com to sign up, and use code 'hire7' to get a sweet discount.
You know those topics you just love to hear about? This throwback episode re-tackles the 2-2-2 follow-up, which will in turn help increase your case acceptance AND provide better patient care.
The first rule: Every patient who leaves your practice should always leave with an appointment. If they don't, it's time to implement the 2-2-2 follow-up, meaning you're reaching out two days after the appointment, two weeks, and two months.
Check out the Dental A-Team's treatment tracker to help you establish this in your practice!
It's time to take a good look at your practice in the mirror: Are you assuming too much of your patients? Kiera shares an example of this at a Macy's in Arizona where she was shipped from department to department without any helping hand. Don't be like this Macy's!
Stop assuming your patients know what a crown is, or a root canal, or insurance verification. Stop sending your patients around in circles because you're not on the same page as your fellow team members! This episode will encourage you to focus in on perfecting the patient experience in your practice. The good news, 95% of the changes you can make are free!
By ensuring your patients are taken care of from start to finish, you're showing the love and care they want to feel.
But wait! There's more! Are you looking for other ways to make your patients feel like VIPs? Visit www.TheDentalATeam.com to discover the path to perfection.
If you're a Dental A-Team podcast listener, you KNOW Kiera is all about creating a word for each year. In this episode, she shares her 2021 word, invites listeners to do the same … and then encourages your PRACTICE to come up with a word for the year, too!
For example: The DAT's 2021 word? Maximization!
This topic is a great one for weekly meetings. Gather your team together to brainstorm word ideas that represent what your practice wants to accomplish this year. Then share them with us: hello@thedentalateam.com. We can't wait to hear your words!
You need to start trusting the process, people! In this episode, Kiera talks through how to take hold of 2021 and reassert yourself professionally and personally. The steps to get there:
Make the decision and take action
Something holding you back? Dive in with both feet
Leave behind the guilt
Make the new year a good one by grabbing it by the horns. The Dental A-Team is here to help you along the way. Visit us at www.TheDentalATeam.com to take more action today.
Do you want to perfect your treatment plans? Organize schedule planning? Become the ultimate leader? It's time to start doing just that. The Dental A-Team is here to inspire you to shift your mindset and start speaking the positive. What you focus on is what you achieve.
You create what your professional life is, what your persona life is, and what 2021 will mean for you. Start today by listening to this episode.
By the way, have you rated and reviewed us? Please do! You can do so on any place you're streaming this podcast. We'll love you forever :)
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