Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
Kiera brings you some quick and easy ways to set up traction in your practice, regardless of its size. In this episode, she revisits the idea of traction — an incredibly important topic for offices who want to streamline efficiencies and work as a team.
Tune in to hear the steps your practice needs to take to create short- and long-term goals, quarterly rocks, and even the little to-dos to get there. It's an entire process that fuels success into your operations.
This episode will not only give you ideas of goals to implement, but the Dental A-Team also provides the tools to get there.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Visit The Dental A-Team website
Review the podcast on iTunes
Tiffanie is baaaaack! Dental A-Team fab road warrior Tiffanie Trader is in this episode to talk about her recent consulting journeys, what key tangibles are coming through, and the number one favorite thing she's implemented over the past month.
Kiera and Tiff are always a blast to have together in an episode, and this is a quick convo you won't want to miss. Listen to past episodes with Tiffanie at www.TheDentalATeam.com.
~*~ It's a crossover episode with The Dental Brief! ~*~
Kiera joins Patrick Chavoustie on the Dental Brief podcast to give a quick recap on what's top of mind for her at this moment: Getting your team on board and headed in the same direction. She shares insight on how to set one-, three- and 10-year goals, why keeping your team interwoven gets them extra-engaged, and how 75% of DAT offices surpass the goals they set.
We love our crossover episodes. Want to find out other podcasts we've participated in? Visit www.TheDentalATeam.com/blog.
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Question: How can I be more involved in what's going on in my practice?
Grace Rizza, CEO of Identity Dental Marketing, is the star of today's podcast episode. She joins Kiera to talk Kiera's favorite topic: marketing ;)
Marketing is a huge piece of a dental practice's success, so it's important to take it seriously. Grace shares what her response is to a doctor who's big goal is to get butts in seats, the most effective ways to build a practice over time, and, of course, three common marketing mistakes:
Signing long contracts
Giving up ownership of domain/website
Not having realistic conversation expectations
The bottom line: Marketing is a necessary part of a well-functioning business. Whether you're comfortable or not in the topic, it's time to face the music, and this episode is a great place to start. Visit www.TheDentalATeam.com to find other ways to launch your practice into success.
To contact Grace, visit www.IdentityDental.com/grace.
More about Grace:
Grace is the proud owner of Identity Dental Marketing where she has made it her personal mission to improve the business of each dental practice she works with by a measurable amount. In her first position as a marketing director for a multiple-location dental practice, she tripled the number of new patients seen on a monthly basis (in 3 short months, on the same marketing budget). From there, she created a variety of sales-focused training workshops, attended many marketing seminars, and became obsessed with dental marketing and branding as a whole.
Grace has experience in the creation and execution of marketing strategies, public and community relations, networking, patient communications, staff sales training, phone scripting and training, advertising, internet/web presence, SEO (search engine optimization), direct mail programs, email newsletters, and much more.
An accredited international speaker, Grace approaches every speaking engagement as an opportunity to educate, empower, and entertain her audience. She teaches dentists how to achieve practice growth in the most ethical and efficient ways. She inspires her audience to embrace change in order to grow. Whether connecting with an audience of 20 or 200, Grace's information can transform a surviving practice into a thriving practice.
Dr. Deren Flesher's Royal Oak Family Dental is one of the most innovative and unique offices the Dental A Team has ever been part of. In this episode, Dr. Flesher joins Kiera to talk about the positives of outsourcing to software (like Modento, wink, wink).
Now, you might think that utilizing software takes away personal approaches with your patients, but Dr. Flesher explains exactly why that isn't the case. Rather, you're letting technology tackle monotony and encouraging team members fill in the gaps that are actually missing in your practice.
Modento is willing to waive their onboarding fee, give you voicemail credits, AND money off a monthly subscription. Visit modento.io to sign up. If you have questions, feel free to reach out to Dr. Flesher at deren@modento.io, or you can email US at hello@thedentalateam.com.
Dr. Flesher has been here before, so make sure you're caught up on his insight! Episode 112, Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails; and episode 136, Deep Dive on Bonuses with Dr. Deren Flesher
Team culture is incredibly important and valuable in any workplace, and in this episode, Dr. Jenny Perna has returned to the Dental A-Team podcast to share her experiences in the dental world.
Dr. Perna has been in toxic cultures before, where the wrong people sat in the wrong seat on the bus, so to speak, or they sat in the right seat, but didn't have the right attitude. To fix the negative atmosphere, she focused on the following:
Anyone can be a leader. Don't be afraid to step up.
Relate everything to your core values.
Be committed.
Fixing a toxic culture can take a while — years, even — but take heart from Dr. Perna's advice. (Check out this accountability survey we have!)
Be sure to listen to past episodes with Dr. Perna!
Dr. Sarah Zeh, an associate dentist out of Austin, Texas, is Kiera's guest for this podcast episode, and she's here to share tips on how to keep things healthy between associates and owners in the practice. For context, Dr. Zeh is in her third associateship, so she has some good experience to share.
Kiera and Dr. Zeh chat about what makes an amazing owner — trusting an associate before they even come on board and setting time to communicate one-on-one — and what she looks for when seeking out practices to join.
Like what you hear? Dr. Zeh is on Instagram at @thedaintydentist! Give her a follow (and make sure you're following us at the same time, @DentalATeam)!
Brad James, director of partner development at Kleer, is the star of this Dental A-Team episode! Brad talks about Kleer, which helps roll out membership plans effectively and successfully to uninsured patients, and its new program centered around small businesses and employee care.
Did you know that roughly half of small businesses don't offer dental benefits, but 82% of them want to do so in the future? Enter Kleer Employee Care, which connects small businesses with local dentist practices for membership programs. Brad and Kiera discuss all the details behind what this means for small businesses and practices, including cost, commitments, and more.
This fully functional program is expected to roll out this May or June, so keep an eye out at www.kleer.com/kleer-employee-care!
Check out other Dental A-Team podcast episodes that incorporate Kleer:
Ladies and gentlemen, we're talking OSHA and HIPAA compliance. The Dental A-Team welcomes Danielle McKinley, director of partner relations with PCIHIPAA, to talk about this crucial topic. It may not be the sexiest information, but it's so integral to your practice (think potential fines of hundreds of thousands to over a millions dollars! Danielle shares some horror stories).
Danielle breaks down the difference between OSHA and HIPAA, the actual costs of becoming compliant, and steps you can take to tackle the overwhelming topics: She suggests first performing a risk assessment, which you can find at www.pcihipaa.com/danielle.
To learn more about the Dental A-Team, and have one of our consultants come to YOU, visit www.TheDentalATeam.com today!
Kiera is joined by fellow DAT consultant, Tiffanie Trader, and Dr. Sean O'Grady in this episode. Dr. O'Grady started a practice in 2019, and shares his journey through that practice ownership. He talks with Kiera and Tiffanie about trials faced as an urban dental practice, victories had (including up 90% in collections over two months), and how the Dental A-Team played a role.
From a consultant's point of view, Tiffanie shares the positives Dr. O'Grady has had, including:
Prepared and growth-oriented
Doesn't jump and leap without knowing what result should be
Waited to have the DAT come aboard until he had hired a team that was committed
Join this trio as they talk the highs and lows of starting a new practice during Covid-19! Interested in having your own success story? Visit www.TheDentalATeam.com to start with us!
About Dr. O'Grady:
From a young age, Dr. O'Grady knew that he wanted a career in health care because he wanted to be able to make a positive impact on people's lives. Dr. O'Grady is a people person, and one of his favorite things about dentistry is that it allows him to meet all different kinds of people, from all walks of life.
Dr. O'Grady grew up in Phoenix, Arizona, and was the first person in his family to go to college. After he graduated from the University of Arizona, he earned his DMD from Boston University and completed his residency in New York City at Metropolitan Hospital, where he honed his craft of treating dental emergencies and family dental care. Dr. O'Grady worked for 3 years in Chicago at an urgent dental office, using his skill set to become more efficient at same day treatment of dental emergencies and all aspects of dental care. Dr. O'Grady further advanced his skill set by receiving training in placing and restoring implants.
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