Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
Let's give a warm welcome to the returning Dr. Jenny Perna (Yogi Dentist)! Listen in as she and Kiera discuss Dr. Perna's plans that went awry in 2020 — her attempts to acquire an office and work with moving parts, as well as the many lessons learned.
What would Dr. Perna change, looking back?
Assemble your transition team early
Don't be afraid to stray from recommendations
Include as much in your Letter of Intent as possible
Those are only a few of the many tips she provides, but you'll need to press play to get the rest. More advice includes dealing with banks and what kind of mentor is imperative to have.
Listen to our previous episode with Dr. Perna: #261, Associate to Owner, Taking the Leap!
Dr. Jenny Perna grew up in Merritt Island, Florida, where she spent her early years performing as a dancer, singer, and actor. While attending the University of Florida for her undergraduate education, she worked as a dental assistant and saw how her two worlds of artistry and science could combine in a career in dentistry. Dr. Perna attended Nova Southeastern University and received her Doctorate in Dental Medicine in 2014. During her time in dental school, she participated in multiple dental missions trips and saw the life-changing impact that dentistry can have on her patients. After finishing dental school, Dr. Perna advanced her dental knowledge by completing her General Practice Residency in Asheville, NC.
Dr. Perna currently practices in Austin, TX. She aims for every patient to feel at ease and comfortable with a complete understanding of their dental needs during their dental visits. She runs a dental instagram blog, @yogi_dentist, where she educates, entertains, and attempts to break the barrier between doctor and patient. When she's not thinking about teeth, Dr. Perna enjoys being active, yoga, traveling,cooking, and playing with her doberman, Gio.
Today's topic is a listener-fueled answer! Yup, if you have a question, the Dental A-Team has an answer, and sometimes that answer is an entire podcast episode! Listener Amanda asked about how to determine whether you should write a fee off or not.
Kiera shares her own opinion on the matter: Basically, don't list $0! Posting a full fee and then writing it off from there with a certain discount shows the patient the value your practice and work is offering. Doctors, don't discount your dentistry. By implementing this DAT idea, your office can gift patients the value of dentistry, inspire loyalty, and keep track of the dollar amounts that are being written off. Press play to hear all about it!
And listeners, have your own questions or podcast episode topic ideas? Email hello@thedentalateam.com today!
Wanna know a secret to moving forward positively in your personal and professional success? You immerse yourself in inspiring spheres of influence! This episode talks about proximity as power — utilizing mentors and coaches and consultants to expand your knowledge base and web of connections.
Let Kiera warm you up with her own experiences of having coaches and mentors, then it's time to take flight! The Dental A-Team can be that starting point, or we can give you ideas for other resources. It all starts at www.TheDentalATeam.com.
It's time for … book club! Yup, Kiera is back with her latest read recommendations. These books are just for a good time — they're full of good ideas that you can instill in your own practice. (Pssst, we linked the audiobooks below so you can listen on the go!)
The 15 Commitments of Conscious Leadership by Jim Dethmer
The Happiness Advantage by Shawn Achor
Sometimes You Win, Sometimes You Learn by John C Maxwell
The Pumpkin Plan by Mike Michaelowicz
Fix This Next by Mike Michaelowicz
Girl, Stop Apologizing by Rachel Hollis
Get Out of Your Own Way by Dave Hollis
The Untethered Soul by Michael A Singer
Use these books to start your own book club in your practice! Assign, read, gather, then tell us about it! We want to hear your thoughts: hello@thedentalateam.com.
Scenario: A key member of your practice goes completely out of commission … What do you do? This week's office autopsy takes a look at that. Kiera shares an experience a practice went through recently, prompting her encouragement to all practices to have the following in place:
Have a COVID-19/shutdown plan
Create an operations manual for everyone in your practice
Encourage team members to take time off not only for mental health, but so weaknesses are revealed and problems solved
Listen up to how the DAT worked through having a key player (in this case, the doctor!) out of the picture.
Not sure where to start in creating your own emergency approach? The Dental A-Team can help you! Visit www.TheDentalATeam.com.
In search of some stellar programs to keep your practice organized this year? Kiera is sharing successful options the Dental A-Team has found like Basecamp, Trello, ClickUp (our current fave), and more.
Have your own organization/communication apps that you love? Share 'em with us: hello@thedentalateam.com!
Kiera joins the gang at Commercial Real Estate Secrets podcast to share her journey through dentistry, how she purchased a practice, and lessons learned. Topics and experiences discussed include navigating partnerships, managing site relocation, and increasing revenue from $500,000 to $2.4 million in nine months.
This episode is a great reminder of the experience and heart that is behind those in the Dental A-Team. We love working with our DAT fam, and hope you love working with us. Visit www.TheDentalATeam.com to continue to support our cause.
The Dental A-Team is joined by Naomi Cooper, marketing and strategic advisory dental extraordinaire with 20 years in the industry! Naomi discusses with Kiera the difference between doing your job versus doing your career and how to muster resources around you, plus advice for having a work-life balance, three tips of which are listed below:
Start out your career "with a clean house"
Give yourself and others space to grow
Find education opportunities on and off the clock
Naomi also shares her best time management hack, tip for delegation, and how-to for team communication.
You can find and connect with Naomi at naomi@minoamarketing.com.
Naomi Cooper Hochman is president of Minoa Marketing, a dental/medical marketing & social media consulting firm based in Los Angeles, California. She is a published author, a sought-after speaker, and a dental industry opinion leader.
Office autopsies — our listeners love 'em! In today's office, Kiera shares the background of an office with seven locations and 80 employees and the six-month journey to achieve a better leadership team.
Listen to what this office has done and consider your own take-aways for improving your practice with best management practices.
As a reminder with these autopsies: We're showing you the highlight reels of these offices, not the low-lights (the turnover, the sacrifices), which definitely do exist. Make sure you consider that when assessing your own office's progress.
Want to hear about your own office autopsy? Let the Dental A-Team come to yours! Visit us at www.TheDentalATeam.com to contact us today.
Got 12 minutes to stop cancellations in your office? This episode is the one for you! Kiera shares tips on how to stop people from canceling their appointment. Especially if they're not canceling for COVID-19-related reasons, there is a lot of wiggle room.
Press play to learn the magic phrases to use to keep patients sticking to their appointment time and how to implement a 15-minute patient fill when it's impossible to do so.
Want to hear more about combatting cancellations? Listen to one of our first episodes: Don't Break Up With Me - Controlling Cancellations at www.TheDentalATeam.com!
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