Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
It's time to talk about the best way to onboard new staff so they stay longer with your company. Kiera walks listeners through the following steps:
30/60/90-day schedules
How-to protocols established
Set trainer and training times
Schedule check-ins
Seek software for training
If you don't have a great onboarding process, you can kiss those new staff members goodbye. People like steady consistency when entering a new position
Episode resources:
Reach out to Kiera
Purchase DAT's customizable operations manual
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Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:
Validate
Listen to hear, not to respond
Speak with true intention
Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.
Episode resources:
Reach out to Tiff and Kiera
Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)
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Ladies and gents, David Siegel, CEO of Meetup, is on the Dental A-Team podcast! David joins Kiera to talk about how Covid-19 shifted workplace dynamics, and solutions to overcome the challenges presented. The pair touches on the following:
How to get employees to want to work for you
Ways to overcome burnout
The number one reason people leave a business
Suggestions for virtual companies
Tips for decisiveness
David also dives into Meetup and how it can work for your practice.
About David:
David Siegel is the CEO of Meetup, the largest platform for finding and building local community. He has over 20 years of experience as a technology and digital media executive leading organizations through innovative product development, rapid revenue growth, and digital traffic acceleration. Prior to joining Meetup, David was CEO of Investopedia and before that, president of Seeking Alpha. David holds a BA in Philosophy, Politics & Economics, and an MBA from the University of Pennsylvania. He is an adjunct professor at Columbia University where he teaches strategic planning and entrepreneurship. He hosts the podcast Keep Connected, which is dedicated to the power of community. David's book, Decide & Conquer, lays out the framework for decision-making that leaders can use to ensure organizational and personal success.
Episode resources:
Find your fellow passionate people at Meetup
Reach out to Kiera
Subscribe to The Dental A-Team podcast
This podcast episode is all about changing definitions — instead of failing, we're learning. Kiera shares insight on how to view our life lessons as a win, and mentions books and inspiring people that'll help you shift your mindset to learn every single day.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Spiffy Tiffy is here! Tiff joins Kiera to talk about how to get your patients to give you 5-star reviews. Their answers include striving for authenticity, the proper way to ask for those reviews, and knowing why you want those stellar reviews.
Episode resources:
Reach out to Tiff and Kiera
Subscribe to The Dental A-Team podcast
Scott Haberman and Jon Stanfield of Eide Bailly are on the podcast to talk about improving the profitability of your dental practice. Whether you hate numbers or not, it's your moral obligation to know the details of your practice to make smarter decisions for your patients. This episode is absolutely one to bookmark. Scott and Jon talk with Kiera about the following:
Standardizing chart of accounts — including where to start
Employee retention credits — timelines, how to qualify, where to start
Audits
Key metrics a practice should watch
These can be intimidating topics, but Jon and Scott offer great insight into how Eide Bailly can help your practice, whether it's getting on its feet or a seasoned veteran.
Episode resources:
Email Scott: shaberman@eidebailly.com
Email Jon: jstanfield@eidebailly.com
Listen to episode 281: Tax Advantages You're Missing Out On
Reach out to Kiera
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Review the podcast on iTunes
When things don't go as planned, it's extremely frustrating. Kiera proposes shifting your mindset and framing challenges as something to solve and improve upon. You can utilize this attitude in your personal life and your practice. Team members terminating? Patients canceling? Unable to fill your schedule? Use the situation as a lesson to discover what you're weak on as a practice.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Brit is on the pod with Kiera to talk about delegation in your practice — who's responsible for what. Brit shares her two go-to tips when it comes to this topic:
Structurally, who's responsible for what
Specific tasks, who, what, when
A huge part of delegation is people now knowing what 'done' actually looks like. Kiera and Brit touch on that, as well as how to work with doctors who just can't seem to execute or approve tasks.
Episode resources:
Reach out to Dana and Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Sameer Bhasin, vice president of alliances at CareCredit, returns to the podcast to talk about the best ways to discuss financing with your patients. Being rejected after presenting a treatment plan is not a fun feeling, but with CareCredit programming and insight, you can whistle a different and less stressful tune. Kiera and Sameer touch on the following:
Quickscreen with CareCredit
How to increase your treatment plan success rate
Resources for patient financing
Kiera challenges listeners to start a 6-week patient financing program. Listen in to learn how to go about this challenge.
Episode resources:
Reach your CareCredit practice rep
Connect with Sameer
Listen to episode 339, How to Best Utilize Third-Party Financing
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Kiera breaks down the difference between setting life goals and setting career goals.
Life goal = Something that helps you become the best version of yourself, and don't get stuck in the tyranny of how
Career goal = Something that helps you become the best employee you can be; set tangibles and ask how
She shares the own goals she's set in her life, both for her career and her life, and how she's been successful and failed. Kiera also suggests ideas for how you can get started with setting these goals.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
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