Break Point

Latest Episodes:

Knowledge Survival Guide with Chuck Tomasi and Lauren McManamon May 03, 2023

Show notes

To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year.
Topics

Before the conference
At the conference
After the conference

Links

Knowledge home page

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Career Conversation with Youssef Mahmoud Apr 19, 2023

Show notes

It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!"
Topics

00:00 Welcome/introduction
02:22 Origin story
09:45 Failure is not a bad thing
12:05 For fun...
13:47 Learning new information
15:05 A family affair
16:10 Your friends thoughts
19:19 Career aspirations
20:42 Holding the title
22:39 Punching above his weight
23:42 Advice for others
25:55 Questions for us
31:32 Contact info
32:27 Outro

Links

NowLearning
Udemy: The Complete ServiceNow System Administrator Course
The 7 Habits of Highly Effective Teens
Email: youssef.mahmoud.tech@gmail.com
Developer Portal
Udemy: The Complete ServiceNow Developer Course
ServiceNow Community
LinkedIn

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The Dev Advocates talk CreatorCon Apr 05, 2023

Show notes

The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon.
Topics

00:00 Welcome/intro
03:16 What is CreatorCon?
06:16 Types of activities
11:50 Who will be at CreatorCon?
14:45 Meeting new people
20:52 Call to action
21:46 Outro

Links

Knowledge website

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Utah Mobile Features with Inbal Litvin Mar 22, 2023

Show notes

Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.
Topics

00:00 Welcome/Introduction
05:03 The mobile origin story
09:22 Utah features - Theming
11:58 Admin features
14:27 Agent features
16:16 Action based location tracking
17:38 Usability
24:03 Accessibility
24:41 For the developers
28:58 Where to find more info
30:30 The roadmap
32:18 Inbal's favorite feature
33:39 Contact info
34:04 Outro

Links

LinkedIn
Email inbal.litvin@servicenow.com

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ERP Customization Mining with Jens Strandbygaard Mar 08, 2023

Show notes

ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform.
Topics

00:00 Welcome/introductions
07:05 What is an ERP?
09:26 Who are the ERP vendors?
12:55 ECM defined
21:52 Other similar vendors
25:18 How ECM works
29:00 Implementation time
34:50 What's in it for ServiceNow Devs
37:56 Roadmap
39:12 Words of advice
40:00 Contact info
40:48 Outro

Links

Email jens.strandbygaard@servicenow.come
LinkedIn

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ServiceNow Security 101 with Jarod Mundt Feb 22, 2023

Show notes

For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023.
Topics

00:00 Welcome/Introductions
07:32 Introduction to product family
09:51 Authorization and authentication
10:52 Security, identity, and privacy
18:25 Product overview
22:52 Data filtration plugin
23:58 Protected tables plugin
24:46 Log export service
25:33 MFA
26:00 Adaptive authentication
28:42 Data classification and data certification plugins
33:31 Vault
36:19 SCIM
39:30 Final grouping
42:28 Mile wide, inch deep
43:09 Words of advice
44:40 Outro

Links

Trust Site
Verizon Data Breach Investigations Report
LinkedIn
Docs: Platform Security Landing Page
Trust Center
IDPro Body of Knowledge
Email jarod.mundt@servicenow.com
Security Best Practice Guide

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Our Favorite Utah Features Feb 08, 2023

Show notes

Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah.
Topics

00:00 Welcome/introductions
02:16 Workspace Builder
03:41 RPA on PDIs
05:48 Dark theme
08:06 Script editor enhancements
09:32 ERP customization mining
13:18 Automation Center
15:20 Flow updates
18:28 Next Experience updates
21:29 Table builder
23:17 REST step updates
25:33 ECMAScript default for new apps
28:40 Mobile multi-instance switching
30:44 Lightning round
33:30 Outro

Links

Release notes

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Welcome Pranav Bhagat Jan 25, 2023

Show notes

Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members.
Topics

00:00 Welcome/introduction
02:39 Pranav's schooling
04:45 Locations
06:19 Early career
09:06 Inspiration
12:27 For fun
15:09 Things Pranav has built
18:00 Looking forward
19:50 Knowledge 23
21:30 Words of advice
25:04 Contact info
25:29 Outro

Links

LinkedIn
Email: pranav.bhagat@servicenow.com

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Higher Ed with Nia McCash Jan 11, 2023

Show notes

ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story.
Topics

00:00 Welcome/introduction
04:33 Transformation
05:20 Working in higher ed
06:48 Sharing tips from higher ed
09:24 Current projects
13:49 Staying up to date
16:15 Best career advice
19:07 Worst career advice
20:30 Greatest achievement
23:38 Words of advice
24:11 Contact info
24:51 Closing

Links

LinkedIn

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2022 Year End Review Dec 31, 2022

Show notes

2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed.
Topics