Break Point

Latest Episodes:

Career Conversation With Astrid Sapphire Sep 20, 2023

Show notes

Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.
Topics

00:00 Welcome/Introduction
09:03 Big mistake
11:29 Platform passion
14:19 The other side of the world
16:34 MVP
21:29 Belonging groups
25:18 Career Highlight
26:27 What's next?
27:54 Words of advice
29:11 Contact info
29:47 Outro

Links

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Book Review: The Art of Gathering by Priya Parker Sep 06, 2023

Show notes

Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone.
Topics

00:00 Welcome/Introduction
04:06 Purpose
08:19 Who
10:54 Location
15:45 The role of the host
28:22 Timelines
34:41 What's in it for devs?
39:50 Resources
40:40 Outro

Links

Amazon link to the book

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Career Conversation with Carleen Carter Aug 23, 2023

Show notes

We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home.
Topics

00:00 Welcome/intro
06:12 Life before ServiceNow
07:40 Carleen's start with ServiceNow
08:38 MVP - sharing and training
11:24 CMA and its meaning
15:17 The next generation
18:38 RiseUp!
19:21 Knowledge memories
23:50 Keynote speaker
24:37 Career highlight and forecast
27:00 Words of advice
28:16 Contact info and outro

Links

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See omnystudio.com/listener for privacy information.

The Advocates talk Vancouver Aug 09, 2023

Show notes

The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along!
Topics

00:00 Welcome/introductions
01:22 Our top 5 list of favorite features
32:48 Call to action
34:08 Outro

Links

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See omnystudio.com/listener for privacy information.

How do you upgrade with Jace Benson and Cory Wesley Jul 26, 2023

Show notes

With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.
Topics

00:00 Welcome/introductions
04:46 Upgrades in the early days
11:30 Upgrade improvements today
17:57 Products requiring more focus on upgrades
20:59 When things go awry
25:56 Upgrade timeframe
30:44 What to do when you find a show stopper
33:38 Advice for newcomers
37:58 Contact info
38:53 Outro

Links

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See omnystudio.com/listener for privacy information.

Effective Presentations - Part 3 - Crafting Your Message with Julian Mills Jul 12, 2023

Show notes

You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that.
Topics

00:00 Welcome/introductions
04:45 CMA/CTA programs
09:14 Crafting your message
11:16 Horses for courses
12:44 Short presentations
14:51 Example: Key messages
16:04 Example: Supporting statements
19:52 Example: Objection Handling
23:07 Example: Other concerns
24:34 Example: Closing
25:23 Example: Call to action
27:09 Bonus tips
34:03 Planning stage vs building stage
34:53 The summary
35:52 Contact info
36:29 Outro

Links

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Creating community content with Robert Fedoruk Jun 28, 2023

Show notes

Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.
Topics

00:00 Welcome/Introduction
03:30 Rob's content
04:58 The idea vault
08:59 How to get started
13:37 How to stay motivated
17:02 The long tail and defining success
21:04 Creative inspiration and thumbnail everything
26:33 What works and what doesn't on LinkedIn
31:36 Content you would like to do
32:35 When is the end?
34:22 Why do it?
38:01 The MVP program
39:10 Words of advice
39:51 Contact info
40:30 Outro

Links

LinkedIn
Website
Email: rob@theduke.digital
Twitter

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Process vs Platform with Harshdeep Garg and Raghuveer Moorthy Jun 14, 2023

Show notes

Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.
Topics

00:00 Welcome/Introduction
04:59 Overview
09:10 Developer awareness
12:24 Examples
15:19 What works
17:21 Business smart customization and the customization register
23:05 Metrics
24:44 Where to find out more
27:48 Balancing the transformation
31:07 Contact info
31:52 Outro

Links

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See omnystudio.com/listener for privacy information.

Tech Governance with Rushikesh Mandhane May 31, 2023

Show notes

Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier.
Topics

00:00 Welcome/Introduction
04:47 Governance defined
05:47 Resistance
09:28 Personas
10:11 Technical debt and low-code
12:41 Tips for avoiding issues
15:48 Inherited debt
20:20 From theory to real stories
22:45 Advice for new devs
24:27 Summary
25:58 Contact info

Links

LinkedIn
Utah Technical Best Practices
CreatorCon 2023 Digital Labs
Email rushikesh.mandhane@servicenow.com

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See omnystudio.com/listener for privacy information.

Career Conversation with Ebony Akkebala May 17, 2023

Show notes

You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights.
Topics

00:00 Introduction/Welcome
08:07 How Ebony got started with ServiceNow
12:14 How ServiceNow has changed Ebony's life
16:14 From a non-tech perspective
19:50 If you had to do it over
22:10 Career highlights
25:44 Advice for new developers
28:59 Favorite ServiceNow feature or product
30:07 Contact info
30:34 Outro

Links