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AI Knowhow — Business
AI Knowhow

AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.

Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.

Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.

Brought to you by the team at Knownwell: www.knownwell.com/podcast

Copyright: © 2023

Latest Episodes:

How to Become the AI Early Adopter Jul 29, 2024

Show notes

Ready to take the reins and lead your company into the AI era?

Our panel discusses the traits of early adopters, the importance of fostering a culture of innovation, and practical steps to get started with AI in your organization.

Special guest Can Turan, CEO and founder of Pebbles Ai, shares insights from his journey in automating B2B go-to-market workflows with AI. Can and Pete Buer explore the intersection of AI and business, offering valuable advice for leaders looking to drive AI adoption.

In our AI in the Wild segment, Pete brings a fascinating story from Cheyenne, Wyoming, where resident Victor Miller is campaigning to get his AI creation, VIC, on the mayoral ballot. Pete discusses the potential and limitations of AI in governance, sparking a thought-provoking conversation on the future of AI in public administration.

Watch this episode on YouTube: https://youtu.be/0PZxmnTxrlk Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

00:00 Introduction to AI Early Adopters 00:40 AI in the Wild: AI for Mayor 04:07 Empowering Early Adopters in Your Organization 07:50 Becoming an Innovator: Practical Steps 11:29 Leadership's Role in Fostering Innovation 15:24 Interview with AI Entrepreneur John 17:06 AI in Marketing: Insights from Pebbles AI 22:29 Practical Advice for AI Adoption 24:43 Conclusion and Final Thoughts

#AI #Innovation #EarlyAdopters #BusinessLeadership #CustomerSuccess #AIinBusiness #Marketing #GrowthStrategy #AIInnovation #Leadership #AIApplications #DigitalTransformation #FutureOfWork #TechLeadership #AIinGovernment

Using AI to Solve Your Commercial Intelligence Problem Jul 22, 2024

Show notes

How can businesses ensure customer satisfaction in economic relationships? How can they continually elevate the value they bring? And what if AI could fortify your company's foundational strengths? The answer lies in commercial intelligence.

Courtney Baker is joined by Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao. They dive into the transformative potential of AI in solving commercial intelligence problems, highlighting how AI can enhance and augment business processes to sustain and grow economic relationships, making companies more profitable and client-centric.

Special guest Dr. Andy Workman, Provost at Widener University, shares insights with Chief Strategy Officer Pete Buer on what business leaders can learn from the challenging economics of running colleges and universities. He discusses how AI can tackle issues like stagnant revenue, high labor costs, and increased competition, drawing parallels between the higher education sector and the corporate world.

In our AI in the Wild segment, we introduce Knownwell's Lead Data Scientist, Ramsri Golla, who developed an AI model featured in the Google I/O keynote. Ramsri explains how he and Ravi Theja Desetty trained a model on 15 different Indic languages, showcasing the incredible potential of AI in breaking language barriers and enhancing communication.

Watch this episode on YouTube: https://youtu.be/M0RYC3HQMY4

Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Striking the Balance between Creativity, Relationships, and AI Jul 15, 2024

Show notes

Ever wondered how AI is reshaping the marketing landscape and the balance between creativity and relationships?

In this very special episode, we play a conversation that our very own Courtney Baker had on No Brainer, a podcast hosted by Geoff Livingston and Greg Verdino about marketing and AI.

Courtney, Geoff, and Greg explore the balance of AI's capabilities in marketing, discussing the limitations of AI-generated content and the enduring value of human creativity. Hear about the challenges and opportunities for mid-market companies to harness AI, and why it's a moment for these businesses to lean into AI innovation.

Check out more from the No Brainer crew at www.nobrainerpodcast.com.

Watch this episode on YouTube: https://youtu.be/n54TABcpWAA

Sign-up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Best of Director's Cuts: Unedited Interviews with AI Experts Jul 08, 2024

Show notes

The dog days of summer are upon us, but we're bringing the heat with fresh content. In this special episode of AI Knowhow from Knownwell, we're airing the complete interviews of two previously aired guest interviews packed with new insights and inspiration.

First, tune into Pete Buer's conversation with Katie Taylor, CEO and Co-founder of Narratize. Recently accepted into NVIDIA's inception accelerator program, Katie shares her journey in building Narratize, a trusted generative AI co-author designed to accelerate market fit for innovative enterprises. Learn how Narratize is revolutionizing communication across functional areas, creating high-impact stories in 20 minutes or less, and maintaining human-led AI transformation.

Next up, Courtney Baker sits down with Greg Alexander, founder of Collective 54, a mastermind group for professional services leaders. Greg discusses the AI revolution's impact on boutique professional services firms, emphasizing the importance of embracing AI to increase productivity and profitability. Discover how AI is leveling the playing field for smaller firms and why hyper-specialization is the key to staying competitive in this fast-paced landscape.

Don't miss these rich conversations on AI's transformative potential and actionable strategies for leveraging AI in your business.

Watch this episode on YouTube: https://youtu.be/nvyW6C2LJsc

Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Client Retention in the Age of AI Jul 01, 2024

Show notes

How can professional services companies start utilizing AI to keep their customers coming back?

Recently, Knownwell CEO David DeWolf was joined by Tercera CEO Chris Barbin and DCM Insights Founding Partner Ted McKenna to dive into the stats on customer loyalty in B2B services and offer up some answers.

Download the new client retention playbook with three proven strategies to retain customers at Knownwell.com/playbook.

Watch this episode on YouTube: https://youtu.be/c5N9x_IyS8E

Sign up for Knownwell's beta: www.knownwell.com.

AI Knowhow is brought to you by the team at Knownwell.

AI & The Future of Work Jun 24, 2024

Show notes

Steve Jobs once called the computer the "bicycle for the mind." What should we call AI? The Ferrari? Fighter jet? Maybe even the flying car?

In this episode, host Courtney Baker, along with Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao, dive into the transformative power of AI and its impact on the future of work.

Our panel discusses the exciting yet daunting concept of AI as a second brain and the ethical considerations that come with it. How will AI elevate human potential and reshape the workplace? David and Mohan share their insights on balancing human creativity with AI's capabilities, ensuring we don't lose the human touch in this technological revolution.

Special guest Naeem Ishaq, CFO of Checkr, joins Pete Buer to shed light on how AI is changing hiring practices and the roles companies are seeking in this new era. Naeem explains how Checkr leverages AI to streamline background checks and ensure fairness, significantly impacting the hiring landscape.

All that PLUS... another segment of Pete/CounterPete. This time the Petes tackle the provocative statement: "AI is coming for all our jobs." They explore the potential and limitations of AI in the workforce, with insights from World Economic Forum data predicting a dynamic shift in job roles.

Download the new client retention playbook with three proven strategies to retain customers at Knownwell.com/playbook.

Watch this episode on YouTube: https://youtu.be/eRecbE8BBYY

Sign up for Knownwell's beta: www.knownwell.com.

AI Knowhow is brought to you by the team at Knownwell.

The Rise of the Chief Experience Officer? Jun 17, 2024

Show notes

Customer acquisition costs are rising, and marketing budgets remain flat. But does that mean fewer customers? Not if the Chief Experience Officer and AI have a say.

In this episode, CMO Courtney Baker is joined by Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao. They delve into how AI is transforming customer growth strategies, discussing why AI is crucial for proactive customer success and personalized experiences at scale. They also explore the emerging importance of the Chief Experience Officer in this AI-driven landscape.

Our special guest, Daniel Salvato from NewSpring Capital, sits down with Pete Buer to share how NewSpring's portfolio companies leverage AI to drive growth, from content creation to data visualization and personalized customer outreach. Daniel reveals how mid-market companies can now compete with larger enterprises thanks to accessible AI tools.

In our segment AI in the Wild, Pete discusses the latest news from Apple, including how the revamped Siri is setting the stage for broader AI adoption and user comfort across all devices.

Download the latest playbook from Knownwell's Chief Strategy Officer, Pete Buer, on incorporating AI into client retention strategies at Knownwell.com/playbook.

Watch this episode on YouTube: https://youtu.be/9Gt2QJ3mERM

Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Everything Executives Need to Know About AI Jun 10, 2024

Show notes

What are the most critical things for executives to know about AI? How can leaders stay current on all the most impactful developments in this space when it's moving at the speed of light?

Join host Courtney Baker and Knownwell's top executives—CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer—as they delve into the essential AI knowledge every leader needs.

They revisit the concept of building an AI-literate leadership team and expand on creating an AI-ready culture across the entire company. Discover strategies for fostering a culture of innovation from both the top-down and bottom-up, balancing executive sponsorship with grassroots experimentation.

Sharon McCarthy, an expert in behavioral science who has worked with brands like Taco Bell, Kraft, and Discovery Channel, joins us to explore the intersection of AI and human behavior. She shares how AI can accelerate decision-making and cultural transformation within organizations, leveraging behavioral science principles to overcome common obstacles.

All that PLUS a thought-provoking new segment, Pete/CounterPete, where Pete debates himself on whether AI will disrupt and transform entire industries as the digital revolution did.

Watch this episode on YouTube: https://youtu.be/mgxp01fDT_U

Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Why NPS and CSAT Hurt More Than They Help Jun 03, 2024

Show notes

Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction.

Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer happiness. Discover how AI can offer real-time insights into customer sentiment, leading to smarter decisions and better customer relationships.

We also hear from Doug Meiser of AMEND, who shares practical examples of how AI is driving operational excellence in various industries. Discover how AI optimizes production schedules, enhances early warning systems, and integrates seamlessly with human operations.

All that PLUS Pete Buer joins us for an engaging "AI in the Wild" segment, where he talks about an AI-powered robot delivering a commencement speech at a New York university.

Watch this episode on YouTube: https://youtu.be/Km-yvhvxRuQ

Sign up for Knownwell's beta: www.knownwell.com

AI Knowhow is brought to you by the team at Knownwell.

Separating AI Hype from AI Hope May 27, 2024

Show notes

Is AI poised to solve all of humanity's problems or are we headed for a tech-driven catastrophe?

In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope.

Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI, the future of AI hardware, and the realistic applications of generative AI. David also shares insights on the potential of AI to transform enterprise operations, focusing on collaboration and knowledge management, while Mohan explores how AI can create hyper-personalized experiences for users.

Later, Geoff Livingston, founder of Cognitive Path and host of the No-Brainer podcast, joins Pete Buer to discuss the current state of AI in marketing and beyond. They highlight the integration of generative AI with machine learning and analytics, and how this blend could drive real enterprise value.

All of that PLUS this episode kicks off with a new segment, "Take a Lap, David" revisiting one of David's Hot Takes from a few months back.

Watch this episode on YouTube: https://youtu.be/P9lNra1PH7A

Remember to sign up for the roundtable discussion with David DeWolf, CEO of Tercera Chris Barbin, and Founding Partner of DCM Insights Ted McKenna. They're hosting a round table with leaders of Professional Services companies to discuss client retention in the AI era. You don't want to miss this!

You can sign up today at Knownwell.com/roundtable.

AI Knowhow is brought to you by the team at Knownwell.

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