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AI Knowhow — Business
AI Knowhow

AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.

Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.

Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.

Brought to you by the team at Knownwell: www.knownwell.com/podcast

Copyright: © 2023

Latest Episodes:

4 AI Strategies and Tactics to Deploy in 2025 Dec 16, 2024

Show notes

What AI strategies and tactics should you prioritize in 2025?

And how can executives inspire their teams to embrace AI?

In this episode, Knownwell's Courtney Baker is joined by CEO David DeWolf, Chief Product Officer Mohan Rao, and NordLight CEO Pete Buer to outline four key AI strategies every leader needs: adopting an AI-first mindset, fostering human-AI collaboration, leveraging predictive analytics, and prioritizing user experience in AI tools.

David, Mohan, and Courtney share actionable insights for embedding AI into your organization's workflows.

Special guest Christian Madsbjerg, author and co-founder of the Human Activity Research Laboratory, joins Pete to discuss putting humans at the center of AI efforts. From longitudinal studies in Brazil to reshaping relationships with technology, Christian reveals why balancing innovation with human impact is critical as AI evolves.

Ready to power your company's success in 2025? Visit Knownwell.com to sign up for our beta waitlist.

Watch this episode on YouTube: https://youtu.be/MuHZMsXxuv4

Predictions for AI in 2025 Dec 09, 2024

Show notes

Did David DeWolf's bold 2024 AI predictions hold up? And what's next for AI in 2025? Join Courtney Baker, Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao as they recap last year's forecasts and dive into fresh predictions for the future of AI. From advancements in AI-first enterprise products to the rise of agentic AI, our panel explores what's real, what's hype, and how businesses can prepare.

Special guest Andrew Abela, author of Superhabits:The Universal System for a Successful Life and Dean of the Busch School of Business at the Catholic University of America, joins Pete Buer to discuss how AI can complement human virtues, foster better decision-making, and help us grow into our best selves. His insights on humanity and technology offer a powerful perspective on aligning progress with purpose.

All that PLUS, in a brand-new segment "Secret Agent Man," Pete breaks down the emerging wave of agentic AI. Learn how AI agents could revolutionize team structures and workflows, and why executives need to start planning for these autonomous tools.

Don't miss out on this exciting episode filled with retrospectives, bold forecasts, and actionable insights.

Find out more about Knownwell's AI platform at Knownwell.com and start transforming your business today: www.knownwell.com

Watch this episode on YouTube: https://youtu.be/z7Y4LKjZq2k

How LLMs Actually Work Dec 02, 2024

Show notes

Ever wondered what really powers LLMs like ChatGPT, Claude, or Gemini?

In this episode, Courtney Baker, David DeWolf, and Mohan Rao are joined by John Fowler (Knownwell's Chief Science Officer) and Ramsri Goutham Golla (Lead Data Scientist) to break down the mechanics of large language models (LLMs) in ways that are accessible and relevant for all professionals, not just data scientists.

John and Ramsri help explain how LLMs predict the next word in a sentence, what makes them so powerful, and the role of neural networks and attention mechanisms. They also dive into real-world applications, such as retrieval-augmented generation (RAG), and how it's replacing fine-tuning for more efficient and reliable AI performance.

Ready to harness AI for your business? Learn how Knownwell's AI-powered platform can empower you to stay ahead at Knownwell.com.

Watch this episode on YouTube: https://youtu.be/l1S3GGyo_o8

Show Notes & Related Links

Watch a guided Knownwell demo
Read "Here's what's really going on inside an LLM's neural network" in ArsTechnica
Read the "Attention Is All You Need" research paper from a number of leaders at Google that's referenced in the episode
Connect with Ramsri Goutham Golla on LinkedIn
Connect with John Fowler on LinkedIn
Connect with David DeWolf on LinkedIn
Connect with Mohan Rao on LinkedIn
Connect with Courtney Baker on LinkedIn
Follow Knownwell on LinkedIn

The Role of Change Management in AI Nov 25, 2024

Show notes

Implementing AI is about more than just adopting technology—it's about bringing people along for the journey. Why is change management a critical competency for successful AI initiatives? How can organizations go beyond early adopters to drive full-scale adoption? And what are the tools and innovations in AI that we're most grateful for this year?

Special guest Andrew DeBerry, Knownwell AI Advisory Board member, shares lessons from his work with Google X's Bellwether team, which Time Magazine recently named one of 2024's best inventions. Learn how AI is helping governments manage disaster response and why listening to end users is crucial for impactful innovation.

Also, it's Thanksgiving week, and the AI Knowhow team is climbing aboard the "thankfulness train" to share the AI tools that have transformed the way we work and think this year. Which tools did Courtney, David, and Mohan say were their favorites? You'll have to listen to find out!

All that PLUS Courtney talks with Pete in a new segment, Searching for Competition. Pete discusses OpenAI's live search engine in ChatGPT and what it means for businesses leveraging real-time information.

Watch this episode on YouTube: https://youtu.be/0mDFVprFbyU

Explore Knownwell's AI innovations at www.knownwell.com/demo

Explainable AI vs. Understandable AI Nov 18, 2024

Show notes

Ever wonder what the difference is between explainable AI and understandable AI? In this episode, we break it down so you can sound sharp at your next meeting.

Host Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao to explore why these terms matter and how they impact AI adoption in business. They discuss the importance of explainable AI for technical insights and regulatory compliance, while highlighting understandable AI's role in building trust and enhancing user experience.

Our guest, Dom Nicastro, Editor-in-Chief at CMSWire, shares insights on AI's growing influence in customer experience and journalism. From empowering frontline agents to aiding journalists without replacing their expertise, Nicastro reveals how AI serves as a transformative but complementary tool.

Plus, don't miss the debut of our new segment, Dragnet, where Pete Buer uncovers how AI helped the U.S. Treasury detect over $1 billion in fraud in 2024. It's a real-world example of AI's potential for good.

Watch this episode on YouTube: https://youtu.be/txAJLP3iTvE

Want to shape the future of AI in your business? Sign up for Knownwell's early access program and beta waitlist at Knownwell.com.

Making Decisions at the Speed of AI Nov 11, 2024

Show notes

Can a simple update to a 75-year-old decision-making framework give your business an edge with AI?

To answer that, Knownwell CMO Courtney Baker, CEO David DeWolf, and CPO/CTO Mohan Rao discuss enhancing the classic OODA (Observe, Orient, Decide, Act) loop with a new step: "Inspect." They explain how "Inspect" can empower companies to evaluate, learn, and refine decision processes in the age of automation, with real-world examples such as autonomous vehicles and medical AI applications.

Check out www.knownwell.com/OODAI to download your own copy of the OODAI Loop.

Also, Michael Harnum of ESG Success shares insights on how AI is helping tech firms scale customer success without massive personnel increases. Michael illustrates how digital customer success tools, like automated monthly reviews and even virtual customer success managers, enable companies to nurture a broad customer base efficiently.

All that PLUS Pete joins Courtney for AI in the Wild, diving into Ernst & Young's $1.4 billion investment in an in-house AI platform that now supports 96% of their workforce. Known as "Client Zero," this pioneering system is boosting operational efficiency and enhancing customer service—serving as a testing ground before client deployment.

Make sure to check out www.knownwell.com/demo to get a look at Knownwell's AI-powered platform for commercial intelligence.

Watch this episode on YouTube: https://youtu.be/vCM5tQAkyrA

Why AI May Spell the End of BI Nov 04, 2024

Show notes

Are the days numbered for popular business intelligence tools like Tableau, Power BI, Looker, and Qlik?

In this episode of AI Knowhow, we talk about AI's transformative impact on data and analytics, exploring why traditional business intelligence tools may be approaching obsolescence. Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao join CMO Courtney Baker to dive into the ways AI is shaping a new era, moving from static data reporting to dynamic, proactive intelligence that's reshaping business decision-making. They argue that as AI matures, its capabilities in real-time insight and contextual understanding will supersede what BI tools can offer, creating a future where intelligence—not just information—guides business.

In a compelling conversation with Max Votek of Customertimes, Chief Strategy Officer Pete Buer explores the American public's surprising optimism about AI in healthcare. Max reveals insights from a recent Customertimes study, highlighting the public's openness to AI diagnostics and potential improvements in efficiency and costs. The two also discuss the limits of AI in healthcare and why patients still prefer AI as a tool rather than a replacement for doctors.

All that PLUS a new segment, "In the Year 2032," where Courtney and Pete look at the World Economic Forum's take on AI's impact on the workforce, including predictions that up to 90% of jobs could be affected by AI within a decade. With high-level analysis and engaging discussions, this episode sheds light on how AI is reshaping industries and what leaders need to consider for the road ahead.

Curious to see if Knownwell can boost your team's AI capabilities? Email us at Knownwell@knownwell.com with the subject line "AI Knowhow Offer" to see if you qualify for three free months of Knownwell's platform.

Watch this episode on YouTube: https://youtu.be/bwNkTFkstao

Make sure to check out www.knownwell.com.

How Marketing Services Companies are Reinventing Themselves With AI Oct 28, 2024

Show notes

In the digital age, what does it take for marketing firms to stay ahead? AI Knowhow host Courtney Baker explores this with highlights from an exclusive marketing roundtable featuring insights from Knownwell's Chief Product Officer, Mohan Rao, 2X CEO Dom Colasante, and Cognitive Path co-founder Geoff Livingston. Together, they tackle how AI helps agencies enhance their creativity, gain precise customer insights, and uncover new market opportunities.

Later, Pete Buer catches up with Jeff Mason, CEO of Power Digital Marketing, to discuss AI-driven customer experiences and how his team leverages advanced tools to help brands scale effectively. From analyzing data for real-time insights to running AI-enabled customer service, Jeff shares his team's innovative approaches and discusses AI's role in elevating marketing precision and personalization to new heights.

And don't miss our Halloween-inspired game, "Trick or Treat," where Courtney, David, and Mohan tackle quirky AI-themed questions and compete for the top score.

Tune in to learn how marketing firms are reshaping themselves with AI, and what lies ahead for the future of data-driven creativity and strategy!

Visit Knownwell.com/demo for an inside look at AI solutions for marketing.

The AI Transformation Mandate, Part II Oct 21, 2024

Show notes

As AI continues to revolutionize industries, why are so few organizations prepared with AI policies and procedures? And what role should HR leaders play in this transformation?

In this second part of AI Knowhow from Knownwell, Chief Strategy Officer Pete Buer and CEO David DeWolf pick up their conversation about AI transformation in middle-market professional service companies.

They dive deep into the strategic role HR should play in the next 18-36 months, advising that HR must be involved from the beginning to influence talent management, strategy, and change management. David shares a fascinating story about using ChatGPT to draft Knownwell's first OKRs in under an hour, showcasing the practical impact of AI in leadership decision-making.

We also hear from Tamarah Usher of Slalom, who explains how they're enabling enterprise-wide AI transformation and scaling AI-driven innovations across their teams. HR's readiness, she explains, is pivotal to navigating the fast-moving skills gap and workforce adaptation.

Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment.

Also, be sure to check out Nordlight at www.thenordlight.com.

Watch this episode on YouTube: https://youtu.be/QjxMJRX8OAc

AI Knowhow is brought to you by the team at Knownwell.

The AI Transformation Mandate, Part I Oct 14, 2024

Show notes

AI is reshaping every facet of business—but which departments are least prepared, and what's the biggest challenge CEOs face in leading this transformation? In this special two-part episode of AI Knowhow, host Knownwell CEO David DeWolf chats with Chief Strategy Officer Pete Buer about the AI transformation mandate. They explore the critical role HR plays in preparing for this shift and the challenges middle-market companies face in aligning leadership and vision. Pete shares insights from his research on AI readiness, highlighting the key pain points faced by investors, CEOs, and HR leaders as they navigate this complex transformation.

Later, Pete sits down with Jon Evans from Impact Networking to discuss how companies can become AI-enabled. Jon shares his experience building a team dedicated to AI transformation and breaks down the steps to move from AI vision to practical implementation. Together, they dive into the importance of empowering employees and aligning AI initiatives with business outcomes.

Don't forget to check out Knownwell's AI Transformation Readiness Assessment to see how prepared your organization is for this new era: www.knownwell.com/assessment.

Also, be sure to check out Nordlight at www.thenordlight.com.

Watch this episode on YouTube: https://youtu.be/4S1cvu6hfTE

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