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AI Knowhow — Business
AI Knowhow

AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.

Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.

Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.

Brought to you by the team at Knownwell: www.knownwell.com/podcast

Copyright: © 2023

Latest Episodes:

Would You Rather...? (AI Edition) Mar 10, 2025

Show notes

Would you rather trust an AI decision-making system that's 90% accurate but a total black box, or one that's only 70% accurate but fully explainable? What about AI that predicts your next big revenue stream with 30% certainty versus AI that boosts your operations by 70%? In this special 75th episode of AI Knowhow, we put our panel to the test in an AI-themed game of Would You Rather?

Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao for a lively debate on AI trade-offs in business. From decision-making transparency to revenue growth strategies, our team digs into real-world applications of AI and what business leaders should prioritize.

Plus, NordLight CEO Pete Buer introduces a brand-new segment, This Is Your Brain on AI, where we explore Microsoft's latest study on AI reliance and its impact on critical thinking. Are we outsourcing too much of our problem-solving to AI? What should HR and L&D teams be doing to counteract potential skill atrophy?

And don't miss our special guest, Abhijit Mitra, CEO of Outreach.io, who sits down with Pete to discuss agentic AI and how Outreach is revolutionizing B2B sales with AI-powered prospecting. Can AI automate the grunt work of sales reps while still keeping the human touch? Abhijit shares his vision for the future of AI agents in business.

Try Knownwell's platform today at knownwell.com.

Tags: #AI #AIinBusiness #AgenticAI #MachineLearning #ArtificialIntelligence #B2BSales #CriticalThinking #BusinessGrowth #SalesTech #Automation #HR #Leadership #Technology #FutureOfWork #AIProspecting

Applied AI: Using AI to Go From Insights to Execution Mar 03, 2025

Show notes

Your data is trying to tell you something. Are you listening?

AI isn't just about insights. It's about execution.

In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf Chief Product and Technology Officer Mohan Rao to explore how AI is reshaping execution in professional service firms. They discuss how AI can move beyond simple automation to orchestrate strategic execution, aligning teams, prioritizing tasks, and ensuring the right work gets done at the right time.

Our special guest, Daniel Marcous, Co-founder and CTO of April, sits down with Pete to discuss how AI is transforming tax preparation. He shares how April's AI-powered tax solution reduces complexity and risk while building trust in financial AI products.

And in a brand-new segment, What's Up, Grok?, Pete breaks down the latest AI news—including Elon Musk's bold claims about Grok 3. Is it truly a game-changer or just more noise?

Watch this episode on YouTube: https://youtu.be/BE25MAc5jlw

Want to see how AI can help you execute on your most important priorities? Visit www.Knownwell.com to explore our AI-driven platform.

AI Hot Takes (2025 Edition) Feb 24, 2025

Show notes

We're turning up the heat once again! After last year's sizzling Hot Takes episode, we had to run it back for 2025.

Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to deliver their boldest AI predictions yet. What shifts are coming in AI? Which trends are about to fizzle out? And what might shake up the industry in unexpected ways?

In our expert interview segment, Pete Buer sits down with AI and digital transformation expert Dr. Henna Karna, a Harvard Fellow and former Google executive. She shares practical strategies for business leaders to ensure AI is solving real problems and not just creating new ones. From cost concerns to strategic adoption, Dr. Karna explains how companies can maximize AI's potential without getting caught up in the hype.

Grab your milk, ice cream, or (according to Mohan) hot chocolate—this one's gonna be on fire!

www.knownwell.com

Watch this episode on YouTube: https://youtu.be/0ST1zZV4MNU Episode Highlights

00:00 Introduction
01:00 Setting the Stage for 2025 Predictions
02:18 First Hot Take: The End of AI-Powered Marketing
04:00 Second Hot Take: Data is Dead
06:40 Third Hot Take: The Decline of Open Source Models
08:41 Fourth Hot Take: OpenAI's Impending Implosion
13:47 Google's Edge in AI Integration
16:32 AI in Business Strategy
17:09 Interview with Dr. Henna Karna
18:38 AI's Role in Strategic Planning
24:08 Cost and AI Adoption
26:41 Customer-Centric AI Solutions
29:57 Conclusion and Future of AI

Show Notes

Connect with Dr. Henna Karna on LinkedIn
Connect with David DeWolf on LinkedIn
Connect with Courtney Baker on LinkedIn
Connect with Mohan Rao on LinkedIn
Connect with Pete Buer on LinkedIn
Watch a guided Knownwell demo
Follow Knownwell on LinkedIn

Applied AI: Turning Data Into Actionable Insights Feb 17, 2025

Show notes

Data is pouring into your business every second, but where are the insights you need to act on it? Just 27% of business executives in a recent Forrester study said their data and analytics projects produce actionable insights.

In this episode, we look at how AI can help bridge the gap between the overwhelming amounts of data available today and the actionable intelligence executives need to drive results.

Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao kick things off by breaking down the journey from raw data to wisdom. They discuss why 60-70% of enterprise data goes unanalyzed and how leaders can leverage AI to surface hidden insights, not just confirm what they already know. Plus, they explain why vision is critical: if you don't know what you're looking for, your AI won't either.

For our expert interview, Pete Buer sits down with Arman Eshraghi, CEO of Qrvey, to discuss how SaaS companies can embed analytics into their products, empowering customers with self-serve insights. Arman shares practical advice for SaaS leaders on turning data into a competitive advantage, plus a sneak peek of Knownwell's own Mohan Rao's recent appearance on Arman's SaaS Scaled podcast.

All of that PLUS another installment of AI in the Wild with Pete Buer. Pete and Courtney dive into OpenAI's new deep research tool—an AI agent that might actually live up to the hype, according to Casey Newton of Platformer. Learn why it could revolutionize market research and competitive analysis but why it's also best suited for those with a foundational understanding of the topic at hand.

Want to turn your business data into clear, actionable insights? Visit knownwell.com to learn more about the Knownwell platform.

Watch this episode on YouTube: https://youtu.be/gNEMu_uLvGE

Show Notes & Related Links

Connect with Arman Eshraghi on LinkedIn
Connect with David DeWolf on LinkedIn
Connect with Courtney Baker on LinkedIn
Connect with Mohan Rao on LinkedIn
Connect with Pete Buer on LinkedIn
Watch a guided Knownwell demo
Read The Human Impact of Data Literacy from Accenture, which includes a number of stats cited in the episode
Follow Knownwell on LinkedIn

Tags: #AI #DataAnalytics #BusinessIntelligence #AIinBusiness #EmbeddedAnalytics #DataInsights #SaaS #AIforExecutives #CustomerInsights #DataStrategy #EnterpriseAI #OpenAI #DeepResearch #AIApplications #BusinessGrowth

Applied AI: Developing Your AI Roadmap Feb 10, 2025

Show notes

What does an AI roadmap really look like? And how does a corporate AI roadmap differ from a personal one? In this episode of AI Knowhow from Knownwell, host Courtney Baker is joined by Knownwell's CEO David DeWolf, Chief Product & Technology Officer Mohan Rao, and NordLight CEO Pete Buer to break it all down.

First, the team explores how business leaders can chart a clear AI strategy—starting with vision, linking it to business goals, and balancing customer feedback with long-term objectives. David and Mohan share insights on making micro-pivots, avoiding roadmap confusion, and the key decision every company must make: Is AI a tool, or is it your operating system?

Special guest Dr. Joan Palmiter Bajorek, author of Your AI Roadmap, sits down with Pete to discuss how professionals can future-proof their careers with an AI strategy of their own. She shares why a strong personal brand, multiple income streams, and financial security are essential in the AI era and how workers can position themselves for long-term success.

And in AI in the Wild, Courtney and Pete dig into AI-designed shoes. A new shoe combines AI-driven custom fitting with personalized footwear, raising big questions about AI's role in design, manufacturing, and consumer trends. Is it just a gimmick or a glimpse of AI-powered retail to come?

Sign up for Knownwell's AI-powered platform for Commercial Intelligence: www.knownwell.com

Watch this episode on YouTube! https://youtu.be/FbmzNS1KV_0

Scaling AI: Building the Right AI Team Feb 03, 2025

Show notes

You're smart. You know your business cold. But do you know how to build the right AI team? It's harder than it looks, and the old innovation playbook just won't cut it.

Pete Buer sits down with Ben Hafele, CEO of Lean Startup and host of The Lean AI Podcast, to discuss how to assemble the right AI team. They explore what skill sets are essential, how to balance technical and strategic talent, and why AI teams need a different structure than traditional innovation groups.

As always, host Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao for a panel discussion where they further break down the key differences between AI innovation teams and traditional ones. Plus, we cover a few more burning questions about building the right AI team, like does Amazon's famous "two-pizza rule" still apply in the AI era?

To kick the episode off, we dive into what might be the most game-changing week in AI since ChatGPT launched. With Producer Will Sherlin stepping in to help, Pete Buer unpacks the frenzy around DeepSeek's new open-source AI model. How did this Chinese startup manage to train a cutting-edge model at a fraction of the cost of OpenAI and Meta? And why does this mark a "Sputnik moment" for AI development? From business leaders to investors, the ripple effects could be massive.

Watch this episode on YouTube: https://youtu.be/sHmj55qkYR0 Sign up for Knownwell's beta: www.knownwell.com

Scaling AI: How AI Can Break Down Silos in Your Organization Jan 27, 2025

Show notes

Is your organization held back by departmental silos where the necessary data and information doesn't always flow between them? AI might just be the key to breaking these silos down.

Pete Buer kicks things off with an interview featuring Josh Okun, Chief Innovation Officer at Gravity Global. Josh shares how AI is helping global teams collaborate across time zones, optimize creative processes, and foster dynamic relationships within organizations. Discover how his team at Gravity Global leverages AI tools like custom GPTs and RAG to turn static brand guidelines into dynamic resources that streamline decision-making at every level. Pete and Josh also explore the transformative power of AI in creating "living brands," synthetic audiences, and innovative teamwork models.

Next up, Knownwell CMO Courtney Baker dives into how AI is reshaping collaboration and creativity within organizations. Alongside Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao, they expand on Pete and Josh's discussion, touching on leadership's role in AI adoption and debating whether change must come from the top or emerge from empowered teams. David and Mohan weigh in on fostering innovation through AI clubs and cultural shifts.

Plus, Pete wraps up the episode with a segment on the growing potential of AI-driven "physical intelligence" and its implications for businesses in 2025.

00:00 Introduction: Breaking Down Silos with AI 00:53 Interview with Josh Okun: AI in Business 03:28 AI in Creative and Beyond 06:46 The Future of AI in Marketing 10:09 Leadership and AI Adoption 19:45 Empowerment and Innovation Culture 28:04 Physical Intelligence: The Next Frontier 30:42 Conclusion and Final Thoughts

Watch this episode on YouTube: https://youtu.be/IxdukUrCDyw Sign up for Knownwell at www.knownwell.com.

Scaling AI: How AI Can 10X Your Business Jan 20, 2025

Show notes

What if AI could reduce a three-month project to just three days?

In this episode, Knownwell CMO Courtney Baker explores how AI is reshaping professional services with the help of CEO David DeWolf, CPO Mohan Rao, and NordLight CEO Pete Buer.

Pete sits down with Matt Pasienski, CEO and co-founder of Pact, to discuss AI's evolution from simple tools to intelligent copilots and the rise of autonomous agents. Matt shares insights from his journey as a services CEO and how Pact is building AI-driven project management copilots. They dive into the implications of AI on management, accountability, and value chain variability, including how copilots can surface risks, identify new opportunities, and transform business operations.

Later, the panel dissects Matt's takeaways, reflecting on the balance between efficiency and effectiveness in AI adoption and the cultural challenges of integrating AI at scale. They also explore how leadership can act as the "agent core" to navigate the mismatches that arise when parts of the organization move 10x faster.

In the AI in the Wild segment, Pete and Courtney discuss Ai-Da, the humanoid robot artist whose painting of Alan Turing recently sold for $1.1 million at auction (NYT gift article). The work Ai-Da is capable of producing, and the team it took to create her, challenges our assumptions about creativity and AI's role in art and innovation.

Ready to stop losing clients and surprise churn? Visit Knownwell.com to learn how our tools can help professional service firms transform customer retention.

Scaling AI: Using AI to Scale to $250M and Beyond Jan 13, 2025

Show notes

What does it take to scale a technology services firm to $250 million and beyond in 2025?

In this episode of AI Knowhow, Knownwell CEO David DeWolf and NordLight CEO Pete Buer share invaluable insights from their own journeys of scaling firms to exponential growth. They also explain just how AI is rewriting the rules.

David and Pete delve into the challenges that tech service leaders face as they move from linear scaling to a steeper revenue curve. From the hunt for "gold-plated unicorn" talent to managing bespoke and complex delivery models, they unpack the unique obstacles and offer solutions rooted in AI. They explain how AI can streamline operations, elevate client relationships, and help leaders focus on strategy—not just survival.

This episode also explores four game-changing strategies, including AI-driven commercial intelligence, which enables firms to identify client risks and opportunities earlier than ever. You'll also hear why top-down AI adoption, combined with value-stream mapping, is critical to achieving transformative, not incremental, change.

Watch this full conversation at Knownwell.com/scaling.

Scaling AI: Why Your Path to Growth Requires Agentic AI Jan 06, 2025

Show notes

Are you ready for AI that doesn't need instructions?

And if AI shifts from being an order-taker to an order-maker, what does that mean for how we interact with it?

Welcome to 2025! In this special New Year kickoff episode, we dive into the transformative power of Agentic AI, launching the year's first themed series on Scaling with AI.

This episode features a compelling discussion with Charlene Li, New York Times bestselling author of The Disruption Mindset and Winning with Generative AI: The 90-Day Blueprint for Success. Charlene talks with Pete Buer about why 2025 is set to be the year of Agentic AI and provides powerful examples of its impact across industries—from healthcare to consulting services. She shares how businesses can use AI agents to eliminate bottlenecks, streamline decision-making, and gain a competitive edge.

Following this, Knownwell Chief Marketing Officer Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product and Technology Officer Mohan Rao. Together, they react to Charlene's insights, comparing the AI revolution to the Industrial Revolution and exploring the leadership challenges in navigating this shift. The panel discusses how Agentic AI will redefine knowledge management, enhance CEO effectiveness, and shape the future of leadership.

2025 can be the year where AI helps you scale your business to the next level. Go to knownwell.com to sign up for our beta.

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