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AI Knowhow — Business
AI Knowhow

AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.

Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.

Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.

Brought to you by the team at Knownwell: www.knownwell.com/podcast

Copyright: © 2023

Latest Episodes:

What Does AI-Powered Commercial Intelligence Look Like? Oct 07, 2024

Show notes

How well are you using all the data flowing through your business?

While businesses are familiar with using data from CRM, ERP, and business intelligence tools, Courtney, David, and Mohan explore the untapped power of unstructured data—emails, Slack messages, and Zoom calls. This new era of commercial intelligence uses AI to digest these communication streams and make smarter business decisions.

David breaks down the five pillars of commercial intelligence—revenue intelligence, market intelligence, client intelligence, engagement intelligence, and value stream intelligence—while discussing how AI can transform professional service firms.

Guest Chris Sorel from Catalyte joins Pete Buer to discuss how AI's potential goes far beyond generative models, improving everything from productivity to customer engagement and platform services.

In the "What's Your 9-1-1?" segment, Pete highlights a fascinating New York Times story where AI correctly diagnosed a medical condition missed by doctors, sparking a conversation on how businesses should start considering AI as part of their customer engagement strategies.

Watch this episode on YouTube: https://youtu.be/KtEHBz8B-jk

Learn more about Knownwell's commercial intelligence platform at www.knownwell.com/demo.

Inside the Knownwell Beta Sep 30, 2024

Show notes

Ever wondered how AI can transform commercial intelligence?

This week, Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao dive into the release of their AI-powered platform for commercial intelligence, now in private beta. They explore how this technology helps professional service firms improve client satisfaction and prevent surprise churn.

David and Mohan kick off with exciting news about Knownwell's recent $4 million seed round, which will accelerate product development. Mohan shares the breakthroughs that have led to the latest beta product, highlighting major improvements in user experience, scoring insights using LLMs, and the platform's real-time unstructured data analysis capabilities. Together, they unpack the complexities of integrating AI into commercial operations and why early customers are already seeing transformative results.

Later, Courtney Baker and Pete Buer join the show for another AI in the Wild, discussing how JPMorgan Chase is equipping 140,000 workers with generative AI tools, projecting $2 billion in value through productivity gains and cost savings.

Watch this episode on YouTube: https://youtu.be/tNFjRrCLjgM

Sign up to see Knownwell in action: https://knownwell.com/demo/

The Coming Wave of Ambient AI Sep 23, 2024

Show notes

What if AI could anticipate your needs without you even having to ask?

This episode explores the emerging world of ambient AI and how it will revolutionize business operations.

First, Courtney Baker, David DeWolf, and Mohan Rao discuss the shift from AI as a tool you go to, to AI that seamlessly blends into your day-to-day activities—delivering insights and taking actions in real time, all without prompting.

Later, Pete Buer talks with AI and innovation keynote speaker Dan Chuparkoff about why AI is like a piñata, bursting with potential once you break through the surface. Dan shares his insights on how AI will fundamentally change teamwork, decision-making, and even personal productivity, revealing new layers of efficiency.

Also, in a brand new segment, Pete and Courtney dive into Canva's bold move to raise prices by 300% with the introduction of new AI features. Will this strategy help or hinder its market dominance? Tune in to find out how AI is reshaping the tools we rely on and what it means for your business.

Watch this episode on YouTube: https://youtu.be/OcLjuyu3Mdk

Make sure to get the exciting news from Knownwell at www.knownwell.com.

AI-Native vs. AI-Infused Products Sep 16, 2024

Show notes

With AI seemingly everywhere, how can you distinguish between true AI-native products and AI-infused ones? And why does the distinction even matter in the first place?

In this episode, Courtney Baker, David DeWolf, and Mohan Rao clarify the differences between AI-native products built from the ground up and AI-infused products that simply incorporate AI features. They explore how this distinction impacts business decisions and what to look for when considering tech solutions for future-proofing and innovation.

Later, Pete Buer sits down with special guest Peter Armaly, a partner at Valuize and author of the new book Mastering Customer Success. They discuss how AI is revolutionizing customer success management and its role in predicting customer behavior, aiding decision-making, and increasing customer retention.

Watch this episode on YouTube: https://youtu.be/tm0C4AawmfY

Ready to reimagine your business with AI? Visit www.Knownwell.com.

Where's the VC Money Going in AI? Sep 09, 2024

Show notes

In the second quarter of 2024, a staggering $24 billion in venture capital flowed into AI startups. But where exactly is all that money going, and what does it signify for businesses navigating the AI landscape?

Courtney Baker, David DeWolf, and Mohan Rao break down the three major categories where AI investment is focused: vertical AI applications, horizontal AI applications, and AI development infrastructure. David and Mohan highlight why business leaders should care about this surge in funding, emphasizing how it signals the next wave of AI innovation and practical ROI for companies that strategically invest.

Also, James O'Brien, co-founder of Ducky.AI, shares insights into how his AI-powered customer support platform is transforming knowledge management in businesses and explains how AI is augmenting—not replacing—human tasks.

All of that PLUS another edition of AI in the Wild! Pete Buer discusses a major partnership between Accenture and Google Cloud, exploring how their joint efforts in generative AI and cybersecurity could inspire confidence in skeptics of AI's ROI timeline.

Watch this episode on YouTube: https://youtu.be/UKKMD0C7ekw Sign up for Knownwell's beta: www.knownwell.com

One Year Later: Looking At What's Changed in AI & Business Sep 02, 2024

Show notes

Can you believe it's been a year? AI Knowhow is celebrating its first anniversary, and we're marking the occasion by taking a nostalgic look back at an incredible year of AI insights and innovations.

In this special anniversary episode, host Courtney Baker is joined by Knownwell's CEO, David DeWolf, and Chief Product Officer, Mohan Rao, to reflect on the episodes, surprises, and even debates that made the past year so memorable.

The trio delves into the unexpected twists in AI's evolution, from the powerful impact of generative AI on software development to the surprising lack of enterprise-wide AI orchestration. Courtney challenges David and Mohan to share what surprised them the most in the AI landscape over the last year.

Later, Pete Buer joins with a fascinating "What Is Your Flavor?" segment, revealing how AI is revolutionizing the alcohol industry.

Watch this episode on YouTube: https://youtu.be/K9mMhAhEtxQ

Sign up for Knownwell's beta: www.knownwell.com

Knowhow is brought to you by the team at Knownwell.

The Path to AGI and the Business Altitudes of AI Aug 26, 2024

Show notes

Can OpenAI's "Five Steps to Artificial General Intelligence" (AGI) be applied to business strategy? We think so—and we're ready to break it down for you.

Courtney Baker is joined by David DeWolf and Mohan Rao to delve into OpenAI's recently unveiled five-step roadmap to AGI and compare it with Knownwell's own five altitudes of AI in business. Are we really just at the tip of the spear with AI or are we closer to significant business transformation than we think?

Pete Buer speaks with Blake Morgan, customer experience futurist and author of "The Eight Laws of Customer-Focused Leadership." Blake and Pete discuss how AI is transforming customer interactions and what businesses need to do to stay ahead in this evolving landscape.

All that PLUS Courtney and Pete take a look back at some of the most impactful guest interviews from the past year, with Pete sharing the conversation that left a lasting impression on him.

Watch this episode on YouTube: https://youtu.be/zqE5GUvHj9g Visit Knownwell's website to learn more: www.knownwell.com

How to Sell AI to the Rest of Your Company Aug 19, 2024

Show notes

How do you sell AI across a company with a diverse workforce—ranging from the skeptical finance team to the enthusiastic Gen Z in HR? In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf and Chief Technology & Product Officer Mohan Rao to discuss strategies for getting everyone on board with AI, even those resistant to change.

First, they dive into the challenges of driving AI adoption, sharing insights on how to identify champions, showcase early wins, and frame new AI initiatives as low-risk experiments.

Then, Chief Strategy Officer Pete Buer speaks with Philipp Mueller, Chief Analyst and Product Officer at Outsell, who shares his expertise on overcoming resistance within organizations and driving meaningful AI adoption.

In our AI in the Wild segment, we explore the inspiring story of U.S. Representative Jennifer Wexton, who, after losing her voice to a neurological disorder, uses AI to regain it—showcasing AI's transformative power in personal and professional lives.

Watch this episode on YouTube: https://youtu.be/e6zFS5diz1Y

Sign up for Knownwell's beta: www.knownwell.com

What You Need to Know About AI to Use it Effectively Aug 12, 2024

Show notes

Do you need to understand backpropagation, K-means clustering, or hyperparameter tuning to lead an AI transformation in your business? Probably not. So, what should you focus on instead?

In this episode, David DeWolf and Mohan Rao explore how to think strategically about AI adoption, from identifying your company's pain points to deciding whether to build or buy AI solutions. They also discuss the critical role business leaders play in driving AI projects, emphasizing the importance of focusing on business outcomes rather than getting lost in the technology.

Later in the episode, Pete Buer sits down with Aby Varma, a global marketing leader, to talk about AI-native products and what executives need to know to stay competitive. Varma shares insights on leveraging AI for content at scale and discusses the future of marketing technology, including the rise of AI agents and tech consolidation.

Watch this episode on YouTube: https://youtu.be/K-Luk7Eg3SY

Register for the Marketing Roundtable: www.knownwell.com/marketingroundtable

AI Knowhow is brought to you by the team at Knownwell.

Client Retention and the Performance Economy Aug 05, 2024

Show notes

In the evolving landscape of AI, professional service companies face a critical juncture: productize or risk being left behind. But what does it mean to productize services in an AI-driven economy? Join Knownwell's Chief Marketing Officer, Courtney Baker, CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer as they explore why now is the time for service companies to rethink their models and embrace AI to enhance value and efficiency.

Mohan and David delve into the shift from a growth-focused economy to a performance economy and discuss how this shift is pushing professional service firms towards more scalable, productized offerings. They tackle tough questions: Is this shift leading to a race to the bottom, or can AI offer a path to greater differentiation and value?

Special guest Dr. Shai Azoulai, a cognitive neuroscientist, joins Pete Buer for an insightful conversation on what non-technical executives need to understand about AI. Dr. Azoulai shares his expertise on the distinctions between human cognition and AI capabilities, highlighting where AI excels and where human intuition and strategic thinking still reign supreme.

All that, PLUS the July AI Wrap-up! Courtney recaps the latest developments in the AI world, including Meta's release of Llama 3.1 and the surging investment in AI startups amidst growing skepticism about AI's ROI.

Watch this episode on YouTube: https://youtu.be/MrDKhNV54TE

Find out more about Knownwell: www.knownwell.com

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