Within the Trenches

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Latest Episodes:

Within the Trenches Ep 556 Jul 19, 2024

Show notes

Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.

Episode topics –

Joey's path to joining the public safety field and his personal connection to 911 dispatching
The emotional and professional challenges faced during initial training and first emergency calls
The unique structure and supportive culture at Aurora 911, including professional development roles
Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine
Advice for new dispatchers on trusting the process and overcoming self-doubt

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 555 Jul 16, 2024

Show notes

Ep 555 features a conversation from the Dispatcher's Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher.

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Episode topics –

Tyler's emotional performance and conversation about Kari's law
Corinne's reflections on her eye-opening ranch experience
Joe Serio's insights on personal growth and facing challenges
Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs
Juliet's journey from shy dispatcher to confident public speaker and marathon runner

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 554 Jul 13, 2024

Show notes

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado.

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Episode topics –

Mario's initial interest in being an EMT and the shift to 911 dispatching
Challenges and adrenaline rush of early days in dispatch
The impact of working on high-stress calls
Memorable and haunting calls in dispatch
Tips and advice for new dispatchers from Mario's six years of experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 553 Jul 06, 2024

Show notes

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.

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Episode topics –

Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher
The importance of being human and adaptable in the ever-evolving field of dispatching
Transitioning careers from dispatching to management and the associated challenges
Pam's insights on the role and selection of chaplains for first responders
Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 552 Jun 25, 2024

Show notes

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.

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Episode topics –

Reyna's journey into public safety and criminal justice
The challenges of working early morning shifts
Handling emotionally intense 911 calls
The complexity of translating emergency calls
Unexpected moments with family members calling in emergencies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 551 Jun 18, 2024

Show notes

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.

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Learn more about FirstWatch - Web

Episode topics –

The importance of standardized questions and procedures in dispatching.
Personal stories of challenging calls and their emotional impact.
How First Watch software aids dispatch centers by automating tasks and analyzing call data.
The significance of accreditation as a center of excellence in emergency dispatch.
Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 550 Jun 12, 2024

Show notes

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.

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Episode topics –

Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored
The importance of staying calm and compassionate in high-pressure situations is highlighted
Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher
She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies
Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 549 Jun 04, 2024

Show notes

Ep 549 features Jonathan, TC CTO, with Johnston County, NC.

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Episode topics –

The emotional toll of a significant 911 call that changed Jonathan's perspective
The importance of supportive family and coworkers in dispatch work
Navigating the transition between different dispatch roles
The intensity and unpredictability of dispatch work
The journey of personal growth and leaving a positive legacy in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 548 May 30, 2024

Show notes

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Child's tragic passing and creation of a memorial room
Emotional toll of handling a call about a deceased 13-year-old
Saving a 17-day-old baby who wasn't breathing
Encountering a hysterical caller after a suicide attempt
Dealing with the trauma of officers being shot at a domestic violence scene

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 547 May 25, 2024

Show notes

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA.

Sponsored by

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Episode topics –

How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.
The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.
The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.
Cat's harrowing experience with a suicidal caller and the profound impact it had on her.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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