Within the Trenches

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Latest Episodes:

Within the Trenches Ep 546 May 17, 2024

Show notes

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Lauren's path into public safety and overcoming initial setbacks.
The intense training process and demands of a 911 dispatcher.
Emotional and impactful experiences of life-saving calls.
The importance of sharing stories and celebrating wins in a demanding job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 545 May 08, 2024

Show notes

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Explore Jeff Hastings' journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.
Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.
Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.
Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 544 May 02, 2024

Show notes

Ep 544 features Stephanie, a 911 Professional out of Georgia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Discover Stephanie's journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.
Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.
Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.
Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.
Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 543 Apr 24, 2024

Show notes

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line."

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Now and then there is a snag and that's life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea's website for more information on her book, "Lives on the Line."

Lives on the Line | Website

Episode topics –

Lea's 911 story
Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line".
Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident.
Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences.
Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 542 Apr 21, 2024

Show notes

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job
The Power of Self-Care: Personal Story and Professional Insight
The Importance of Recognition for 911 Professionals: Celebrating their Essential Role
and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 541 Apr 20, 2024

Show notes

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Technology Boosts Safety: Tracking Callers for Better Help
The Importance of Compassion in Customer Service: How Being Human Can Lead to Success
The Importance of Leadership and Support in Building a Successful Community
and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 540 Apr 18, 2024

Show notes

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Kristen's 911 story
HR with Lorenda
Lynda's 911 story
and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 539 Apr 10, 2024

Show notes

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Kris's 911 story
The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.
Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences.
Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job.
Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers.
The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 538 Apr 03, 2024

Show notes

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Katie's 911 story
How a background in special education equipped her to handle intense emergency calls involving children with autism
Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation
Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations
Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information
Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 537 Mar 28, 2024

Show notes

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Brad's 911 story
How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations
The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry
Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship
The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls
Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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