Within the Trenches

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Latest Episodes:

Within the Trenches Ep 536 Mar 20, 2024

Show notes

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

Katherine's 911 story
Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
How personal experiences and the nature of the job influence parenting and daily life perspectives
A discussion on the professional and personal victories that come with being on the front lines of emergency response

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 535 Mar 13, 2024

Show notes

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Ashley's 911 story
Greg's 911 story
Trusting your instincts
Connecting communities
How TikTok brought us together

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 534 Mar 06, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.

Episode topics –

Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.
The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety.
Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice.
Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers.
The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 533 Feb 29, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.
Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.
Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.
Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.
Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 532 Feb 21, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Her journey into public safety and the unexpected path that led her to dispatching.
The importance of workplace culture and strategies to cultivate a positive environment.
How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.
The significance of public education and humanizing the voice within the 911 dispatch center.
Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 531 Feb 14, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Rich's 9-1-1 story
Dynamic transformation of emergency dispatch technology
Integrating military police background into dispatch
Intense mental health challenges that dispatchers face
And more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 530 Feb 07, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Libby's 9-1-1 story
The Challenges and Memories of a Dispatcher in a Public Safety Family
The Hardest Decision Ever
Working with Your Parents
And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 529 Feb 01, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Sondra's 9-1-1 story
Unforgettable rescues
Life lessons for dispatchers
Revolutionizing dispatch centers
And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 528 Jan 27, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Reese's 9-1-1 story
The importance of knowing your location
Heartbreaking 9-1-1 calls
Calls that are meant for us
And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 527 Jan 19, 2024

Show notes

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Hannah's 9-1-1 story
Heartbreaking police chase tragedy
Life-saving moments
Emotional turmoil and Covid
And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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