Within the Trenches

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Latest Episodes:

Within the Trenches Ep 586 Jan 28, 2025

Show notes

Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .

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Episode topics –

Jenny's journey from being an EMT to a 911 dispatcher
Navigating the challenges of training and early calls
The impact of the COVID-19 pandemic on her dispatch work
Dealing with intense and emotional 911 calls
Her transformative experience at a professional development ranch

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 585 Jan 21, 2025

Show notes

Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.

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Episode topics –

Challenges and surprises of starting in public safety
Donna's transformative experience at a unique leadership training event
Early career stories, including memorable calls and interactions
The impact and bond of working in a small county sheriff's office
Reflections and advice for those starting their journey in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 584 Jan 14, 2025

Show notes

Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

The importance of networking in public safety
The memorable transition from an EMT to a 911 dispatcher
A harrowing call involving an allergic reaction and quick police response
The lasting impact of the job on personal life and mental health

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 583 Jan 07, 2025

Show notes

Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

The initial surprises and challenges of being a fresh 911 dispatcher
Transitioning from customer service to public safety
Memorable and intense calls within her first weeks
Advice for those considering a career in dispatch

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 582 Dec 30, 2024

Show notes

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.

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Episode topics –

Desmond talks about his unexpected entry into 911 dispatching
The challenges and changes in the hiring and training process over the past 10 years
Memorable and impactful calls Desmond has handled
The importance of community and peer support in 911 services
Desmond reflects on what he's learned and how the profession has shaped him

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 581 Dec 30, 2024

Show notes

Ep 581 features Emily, a CTO at Cobb County 911 out of GA.

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Episode topics –

Emily's initial reluctance to disclose her hearing aids and how she overcame it
The importance of supportive colleagues and genuine leadership
Emily's emotional experience with using hearing aids for the first time
Significance of addressing personal and mental health challenges in the workplace
Strategies for better self-care and maintaining a healthy work-life balance

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 580 Dec 23, 2024

Show notes

Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.

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Episode topics –

Jason's traumatic first call and its long-lasting impacts
Coping with critical incidents and lack of immediate support
Kathy and Jason's journey through severe health challenges and misdiagnoses
The founding of the Thin Gold Line Foundation to aid dispatchers
Advocacy for recognizing dispatchers as first responders and improving mental health resources

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 579 Dec 18, 2024

Show notes

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.

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Episode topics –

Strategies for maintaining identity and support post-dispatch service
Emotional and psychological impacts of transitioning out of dispatch roles
Rethinking traditional practices and fostering inclusivity in social gatherings
Importance of community and connectivity among current and former 911 workers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 578 Dec 16, 2024

Show notes

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.

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Episode topics –

Kate's emergency response experience and the evolution of technology
Emotional toll of dispatch work and Kate's background with Homeland Security
Importance of understanding personal strengths and finding the right role
Kate's transition to Cobb County 911 and her motivation driven by past tragedies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 577 Dec 15, 2024

Show notes

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.

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Episode topics –

Real-life experiences from Kysheem's first emergency calls
Comparison of phone and radio roles in emergency communications
Detailed overview of the extensive training process for dispatchers
Importance of staying composed and understanding subtle communication cues in 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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